4.0
Very Good 1420 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
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Bedroom Classic Luxury Suite property cottage

Overview

Location

A stay at Hilton New Orleans/St. Charles Avenue places you in the heart of New Orleans, walking distance from Lafayette Square and Audubon Insectarium. This 4-star hotel is within close proximity of St Patricks Church and Saenger Theatre.

Rooms

Make yourself at home in one of the 252 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Spa, Wellness & Premium Amenities

Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a fitness center. Additional features at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Food & Drink

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in New Orleans? This hotel has facilities measuring 10000 square feet (929 square meters), including a meeting room.

How to Get There

Hilton New Orleans/St. Charles Avenue
333 Saint Charles Ave
New Orleans, LA 70130 United States

Reviews

Business 2019
NorthStar611602

I went to a conference that was being held at this hotel, they only had one in house restaurant was is expensive, it is good food, but I was not able to afford eating there each day. The bed was not comfortable, they had no vending machines in the hotel and the valet parking was charging cash money to people that were leaving after the conference for staying past checkout time. Unacceptable to me and I would recommend the company pick a different hotel for treating guest with such manners.

Love this hotel, the staff and the location!
kristinemichele70

Just outside of the French Quarter, by about 3 blocks, no noise at night but no need for a taxi. You can take the trolley into the Garden District. The deli next door is great. I stay here every time I go to New Orleans.

Serious safety concerns - 8/13 was the last straw
Dean C

I am a Hilton Diamond member who is on pace for 80+ Hilton hotel nights in 2019 (I travel far too much for work). I travel most frequently to New Orleans, and have registered nearly 40 nights and 13 stays at the Hilton St. Charles in 2019. And I will never stay here again.

For those of you who value Safety and Customer Service…I encourage you to read on.

I’ll start by recognizing that, in my opinion, the St. Charles is the nicest Hilton facility in the CBD. The building has been beautifully restored, the gym is huge, the Executive Lounge is great (though often inaccessible!), and Luke is one of my go-to restaurants in NO. These are the perks that have driven me to return…despite a consistently terrible standard for customer service.

I don’t ask for much in a hotel – I’m looking for a clean, safe, and quiet place to sleep, a nice bed, a gym, and a hot shower; I travel for work, so I also need an iron. Breakfast is nice, but (particularly with a corporate expense account ;)) not necessary. Along those lines, I’ve encountered minor issues on virtually every stay at the St Charles; these have ranged from minor and easily addressed inconveniences like missing toiletries, wet (supposedly clean) towels, and smelly rooms (this is NO, and one of my rooms smelled like weed), to moderate issues like running toilets/sinks, broken entry systems, broken elevators, and broken irons/ironing boards.

On three of my thirteen stays however, I have encountered service failures that cause me to question the capabilities, management, and training standards at this facility.

On April 16th, I was assigned a room that was literally under construction (pictures attached, room 503). I have traveled heavily for the last 15 years, and this was the first time in my life that I have had to ask for another room. Then, the bathroom in the second room I was given smelled like urine, and there was a large pool of water under the bathroom sink. I cleaned the flood myself, and found what looked and smelled like dried urine on the toilet cover (picture attached). I imagine that someone accidentally peed on the cover (again, this is NO)…and housekeeping failed to see the problem. Despite all of this, I kept this room.

Then, a month later on June 17th, I was given the keys to a room that was occupied (pictures attached, room 602). This is clearly a security issue (note the expensive MacBook on the bed stand!), and I cannot help but note that the same Front Desk Manager was responsible for checking me in on both 4/16 and 6/17. In hindsight, this should have raised a red-flag, but I continued to be seduced by the perks mentioned above.

The last straw for me happened on the morning of Tuesday, 8/13/19, when I stepped out of the shower at approximately 6:50 AM, naked and dripping, to find a Hilton employee, identifiable by his white/black gingham and slacks uniform, standing in the entrance of my room.

At first I was shocked…then I became angry. To be fair, he left immediately upon my naked interrogation (this is actually a funny story…), but the “Do not disturb” was on my door, and there was absolutely no legitimate reason for ANYONE to have entered my room at this point in the morning.

I’ve been searching for explanations for how this could have happened. On the more innocent side, I’ve heard from Hilton staff that the late night crew will occasionally crash/sleep in empty rooms…but my room was very clearly not empty. I also noticed after the incident that the door to my room (614) does not always fully shut; the door will look closed, but needs to be pulled shut to engage the lock. It’s possible that he was walking by…but why would he enter my room? I slept poorly for the remainder of my stay because of this thought. I think I may have avoided a robbery…or worse. If I was a solo female traveler, I would be terrified to stay at this facility.

The worst part of this story is that I have yet to receive an apology or any recognition of error from the Hilton St. Charles. The corporate team clearly recognizes that this type of experience is unacceptable, but, more than 48 hours after the incident was reported, the Hilton St. Charles has yet to respond to my complaint (Case #37279942).

Honestly, I wouldn’t be surprised if the Hilton St. Charles is simply fed up with me...at this facility, my experience with Hilton’s “Make it Right” promise has proven to be “We will occasionally acknowledge that we’ve made a mistake, but please stop bothering us.” I have tolerated this treatment for minor inconveniences…but my experience on 8/13 is beyond the pale. This facility is simply not safe. And the management seems to have no interest in fixing the problem.