Hilton New Orleans/St. Charles Avenue
- Free WiFi
- Parking On Site
A stay at Hilton New Orleans/St. Charles Avenue places you in the heart of New Orleans, walking distance from Lafayette Square and Audubon Insectarium. This 4-star hotel is within close proximity of St Patricks Church and Saenger Theatre.
Make yourself at home in one of the 252 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a fitness center. Additional features at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.
Food & Drink
Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.
Business & Travel Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in New Orleans? This hotel has facilities measuring 10000 square feet (929 square meters), including a meeting room.
How to Get There
My friends and I came for Mardi Gras 2019. This hotel was the perfect location. All the parades passed by the front of the hotel. You can pay extra to stand on the stands outside. The breakfast on the executive level was delicious.
This property is convenient to the St.Charles streetcar line, and a short walk to the French Quarter. My room was large, but there were serious problems, none of which were addresses by the managers on duty despite repeated complaints. For example, there was no security latch for the door- it hep portion that would be attached to the door jamb was missing, and the maintenance staff was unable too find replacement parts. (see attached photos). The bedside clock/radio was off by over an hour, due to the switch to daylight savings. This is a clock that has NO facility for a guest to adjust and when I complained, for TWO days, housekeeping merely moved the clock to the other side of my bed! The shower head shows a lack of reasonable care by maintenance staff, as illustrated in my attached photos. I used the Hilton Digital Key facility for checkin, but that proved to be a mistake. Internet access requires a "promotion code" available only at the front desk, a very odd arrangement I have NEVER encountered in ANY Hilton property in the world. The water to which I am entitled, as a Diamond guest was available only by visiting the front desk. One time when I called for an elevator I entered the service elevator, which had a trash bag on the floor (see attached photo). When I ate breakfast at the exec lounge, they ran out of forks for 5+ minutes! Bottom line- the front desk staff appears to be unwilling tp address guest concerns and housekeeping is terrible. Nobody should stay here!
Better experience at Hampton. No comparison to the quality or location where we stayed the previous night. Very minimal amenities. Restraunt/bar not appealing. Didn't care for bell service from car to room, just stored our bags in room next to lobby, no luggage cart offered.
Hotel room was clean and A/C was cold. Not sure why others gave negative reniews as our 5 night stay was fine. Location is walkable to all the attractions. The concierge helped us book a swamp tour and recommended the WWII Museum.
The "Suite" was musty, shower moldey, refridgerator broken, shower door handle broken, never repaired, no toletries brought during the 5 day stay, couch cushions ripped and torn, need i go on. I would choose something with a better guest rating as this place falls way short of value for services.