Hilton New Orleans/St. Charles Avenue
- Free WiFi
- Parking On Site
A stay at Hilton New Orleans/St. Charles Avenue places you in the heart of New Orleans, walking distance from Lafayette Square and Audubon Insectarium. This 4-star hotel is within close proximity of St Patricks Church and Saenger Theatre.
Make yourself at home in one of the 252 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a fitness center. Additional features at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.
Food & Drink
Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.
Business & Travel Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in New Orleans? This hotel has facilities measuring 10000 square feet (929 square meters), including a meeting room.
How to Get There
The hotel is nice and in a central location. It's within walking distance of most of New Orleans central attractions, but I wouldn't walk at night. The hotel is fine, but the surrounding areas of New Orleans can be a little rough when the sun goes down. My room was big, clean and comfortable. The lobby was nice and the staff was helpful.
I stay at a number of Hilton Hotels. When getting off elevator it had a musty smell and looks a little dated. Room was good and clean no problem there except would be nice to have a chair other than the desk chair to sit in. The biggest downside was 1 morning they ran out of coffee cups, 2nd morning they ran out of coffee. Not sure if it was due to it being the weekend but never have I stayed at a Hilton and you couldn't get coffee any time of the day/night. I also wanted to buy some water from their section they offer some food and there was none to buy. Thankfully they front desk was nice and gave us some extra water.
Prior to my stay, I forwarded a priority mail package to the hotel with some clothing inside for my 2-night stay. They erroneously returned it back to sender prior to my arrival and stated at time of check-in that I cancelled my reservation-not true! Dealt with 2 front office managers, went to the post office where my package was sent back but nobody was there due to the weekend. Ended up buying new clothing for the stay. Staff neglected to assume responsibility even though they dropped the ball. Call Hilton corporate and first they seemed willing to help but got a return email saying that the property had resolved my problem...never heard back. As for room, given a high-floor room with dirty, cracked windows and an Executive Lounge with a very limited selection of food for breakfast. Better off going to a Starbucks across the street. There are plenty of better lodging choices in NOLA, avoid this one!
The water coming from the shower and facet never attained any level of 'hot'. It was warm at best and made for chilly shower. There is an odd mildew smell in the first floor. Perhaps due to age of the hotel. I asked to see the old theater, but was given the run-around as to whether I could or not. I know there are interesting Masonic rooms upstairs, and as my company spends a lot of money with Hilton, I would expect to at least be told why I was not allowed to view the theater for at least a moment.
Visited this Hilton Hotel late Nov/early Dec 2018. The whole experience was terribly disappointing and promises regarding compensation have not been met. Terrible housekeeping service - room not serviced, no clean towels, no tea/coffee........ no idea. Come on Hilton, once upon a time you led the way on these basics now you are even being left well behind by the budget end of the market. Premium pricing paid to stay here $900.00 for a 4 night stay on a room only basis, I didn’t realise that this literally did mean room only and no service whatsoever.
Interested to see what the Hilton group stance will now be after just completing a customer satisfaction survey.