Hilton New Orleans/St. Charles Avenue
- Free WiFi
- Parking On Site
A stay at Hilton New Orleans/St. Charles Avenue places you in the heart of New Orleans, walking distance from Lafayette Square and Audubon Insectarium. This 4-star hotel is within close proximity of St Patricks Church and Saenger Theatre.
Make yourself at home in one of the 252 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a fitness center. Additional features at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.
Food & Drink
Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.
Business & Travel Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in New Orleans? This hotel has facilities measuring 10000 square feet (929 square meters), including a meeting room.
How to Get There
We recently stayed at the Hilton St. Charles during the Essence festival weekend. The hotel was very busy but the staff did their best to accommodate the very large crowds. Here are my thoughts about our stay:
- fast and efficient check in despite the large crowds
- we were greeted with champagne welcome drinks
- the hotel is in a great location, in walking distance from everything
- the king room was very spacious and well appointed
- the staff was very pleasant and friendly
- Frederick the concierge was so helpful and knowledgeable. He had great recommendations for dinner and made reservations for us which saved us from having to wait.
- On two days we returned to a room in the evening that had not been serviced by housekeeping
- Room 403 has a view of the air conditioning system and another building
- The shower was very hot it was very difficult trying to find an appropriate temperature
I am a Hilton Honors Diamond member, and I got that way by staying exclusively at hotels in the Hilton portfolio. I expected a lot better than I got. Granted this appears to be an older boutique style hotel, but then perhaps Hilton should market it as such and not call it a Hilton but one of their specialized brands like Curio or Tapestry.
My issues began with the check-in process. There were two people at the desk, both with customers who managed to have their own problems. These problems just dragged on, and at times the employees had to confer with one another to help to rectify whatever was going on. I remained "next" on line for at least 20 minutes, maybe more. After a long day in New Orleans humidity, all I wanted was a quick check-in and to relax in my air conditioned room. Here I had checked in online and selected my room but I wasn't able to get to it. My Diamond status was recognized with 2 bottles of water, which I would not have gotten had I used the smartphone key feature.
Finally up in my room, I had just settled down and taken my shoes and socks off, and the fire alarm went off. Now I had to get myself back together, walk down 6 flights of stairs, and then I got to the lobby to find out that somebody's cigarette activated the alarm. Announcements stating the false alarm took place after I had already evacuated, so now what ensued was a long, crowded elevator ride stopping on every floor as people came out of the staircases and went back to their rooms.
Ready to relax again, and attempting to charge my phone and plug in my laptop computer, I found that the room had only 1 available outlet behind the work desk. There was no way to use more than one at the desk. Likewise next to the bed, I had to reach behind the night table to find one available outlet to plug in my phone while sleeping. Usually there are multiple outlets in a lamp or something.
Then we come to 12 midnight when a couple came down the hall arguing with one another, and they happened to be in the room next to mine. So I found out how thin the walls are when for the next half hour I hear shouting and cursing taking place between them.
Other than the lack of electric outlets, the bed was comfortable, I was able to maintain the climate control, and Executive Lounge for breakfast was large. There was a problem too with myself and several other guests whose card keys were supposed to work for entry into the 7th Floor Executive Lounge. Nobody's keys worked, and after waiting by the door for a while, somebody came out and let us in, also ascertaining that they didn't have card access either.
Perhaps some of these issues are not the hotel's fault, but other guests ignoring what the hotel bills on its website as a non-smoking policy and drunken post-midnight arguments should provide a clear view of the clientele this property seems to attract.
Check-out was OK, but I was in a hurry to catch my app based ride so I did not spend time mentioning these issues. In short, no I would not recommend this place and it won't be under consideration by me the next time I return to New Orleans.
Checked into this hotel this afternoon around 12:30 pm. This evening , I tried repeatedly to call room service and the
front desk, all to no avail. Finally, after 30 minutes, I
was able to get room service and ordered a glass of wine. Thirty minutes passed and I still didn’t receive a glass
of wine. Called back, finally another 10 minutes later, received a glass of wine. Never was able to contact the front
Desk until I called the Hilton customer service number.After holding for over 10 minutes, the front
Desk answered and claimed they
Had been busy checking in guests! Total incompetence! Will not stay
At this hotel again and have
To wonder about the entire Hilton
hotel corporate entity because if
This is an example of their product, it is unacceptable !
great hotel ,quiet great rooms good beds very clean ,pillows could be better,I don't know hotels cant provide 4 pillows per bed two firm and two soft ?I didn't eat at hotel restaurant or bar! Breakfast was good .
The Hilton St. Charles is a very nice hotel with a friendly staff. Not too far from Bourban Street. Hotel Restaurant is a oyster bar if that's your thing. A lot of construction on St. Charles but the trolley picks you up on St. Charles as well.