Ace Hotel New Orleans
What We Love
- Being walking distance from the city’s highlights and a block from the iconic St. Charles streetcar
- Enjoying your thoughtful and elegantly designed room, featuring top-quality furnishings and fixtures
- Catching a show at the on-site music venue, Three Keys
What To Know
- Josephine Estelle restaurant, helmed by James Beard Award-nominated Tennessean chefs Andy Ticer and Michael Hudman, serves standout Italian fare with a Southern twist
- The 1920s Art Deco building has retro-inspired interior design
- There's an outpost of Portland’s Stumptown coffee chain, as well as a second rooftop Italian eatery
- Free WiFi
- Handicap Accessible
- Parking On Site
New Orleans is a city unlike any other. Its extraordinary mélange of cultures has forged it a unique identity that you’ll experience in everything you do, see and taste when you visit. Ace Hotel New Orleans aims to honor this tradition. Working with renowned designers Roman and Williams, the staff has considered every detail in taking over the 1928 Art Deco former furniture store, adding custom-made, retro-inspired furniture and lighting fixtures and even a two-story music venue. Upstairs, each of the 234 rooms is meticulously designed, with custom furniture inspired by the building’s classic Art Deco design. The beds are covered in beautiful matelassé quilts created specifically for the hotel, and the combination of premium Roman and Williams fixtures and lovely window seats ensure that everything—including you—will remain in the best possible light. The most exciting culinary offering here is arguably Josephine Estelle, helmed by James Beard Award-nominated Tennessean chefs Andy Ticer and Michael Hudman, which will serve Italian osteria cuisine with a Southern twist. There’s also an outpost of Portland’s Stumptown coffee chain, as well as a second Italian eatery, in the panoramic poolside rooftop garden.
In the Area
In New Orleans’ downtown Warehouse District (also known as the Arts District), you’ll be perfectly situated to walk to the bustling French Quarter for beignets and jazz, or hop on the St. Charles streetcar and soak up the glorious homes that line the fabled street. Beyond the Ace’s walls, you’re just quick stroll away from the WWII Museum, the buzzing French Quarter, or the elegant Garden District. When you work up an appetite from all that exploring, lunch at one of the great restaurants on Magazine Street will definitely be in order. Strike up a conversation with any friendly local for a long list of don’t-miss destinations.
How to Get There
The good: location (warehouse district, close to lots of great restaurants, 10 minute walk to French Quarter, short streetcar/bus to Garden District), cool design, energy, friendly staff, room was spacious, comfy king bed, our room was on 8th floor and totally quiet. Bathroom is black - including tiles, paint and plumbing fixtures (OK if you like that). There's a Stumptown coffee attached to the lobby, which is a nice place to hang our (other than party night, when it's hopping.)
The bad: no carpeting (floor covering is cork tile), towels are cheap and scratchy, they didn't clean our room one day (had to call late in afternoon and initial response was "it's too late"), another day they only left one bath towel and one wash cloth, no USB ports. Wouldn't have minded as much if the room rates were more like a cheap motel - but they weren't.
This is my first time writing on trip advisor. To be honest I find a lot of views expressed here rather petty - our stay at the Ace was as you would expect in many ways.
However what I did not expect was to have in excess of $2500 taken from my account (in addition to my previously - settled $1500 all inclusive bill) WITHOUT authorisation or forewarning. When I noticed the deductions (curiously spread across 3 smaller transactions) it took 4 calls to reach anyone who took any notice, and at that point Jawanda offered no apology or explanation, but seemed content that the matter would be solved by contacting my bank by fax(!!) or conference call (as if enough of my Southern US road trip w my girlfriend hadn’t already been spent “on hold” with the Ace).
It is now 10 days since we checked out. This card was blocked by my bank due to suspicious activity. Still no adequate explanation nor refund received (Jawanda tried to tell us the $2500 was due to ”minibar activity” - despite the fact our incidentals were covered by our final, settled, bill!).
I’ve travelled extensively from Mandalay to Maine via Sao Paulo and Olso yet I’ve never seen financial practices nor customer service like this - and certainly not at the Aces in London, Miami or Palm Springs. It makes you wonder how often these “mistakes” happen. I would certainly check your bill carefully after staying here. Beware.
My wife and I recently visited New Orleans for our anniversary. The Ace Hotel was the perfect spot for our taste. Super comfy lounge, bar , coffee shop and restaurant. Everything was great! Our room was huge with vinyl records and even a Martin acoustic guitar. Also didn’t hurt that our room had a fully stocked bar. ????The staff service was amazing and more than friendly.