Ace Hotel New Orleans
What We Love
- Being walking distance from the city’s highlights and a block from the iconic St. Charles streetcar
- Enjoying your thoughtful and elegantly designed room, featuring top-quality furnishings and fixtures
- Catching a show at the on-site music venue, Three Keys
What To Know
- Josephine Estelle restaurant, helmed by James Beard Award-nominated Tennessean chefs Andy Ticer and Michael Hudman, serves standout Italian fare with a Southern twist
- The 1920s Art Deco building has retro-inspired interior design
- There's an outpost of Portland’s Stumptown coffee chain, as well as a second rooftop Italian eatery
- Free WiFi
- Parking On Site
New Orleans is a city unlike any other. Its extraordinary mélange of cultures has forged it a unique identity that you’ll experience in everything you do, see and taste when you visit. Ace Hotel New Orleans aims to honor this tradition. Working with renowned designers Roman and Williams, the staff has considered every detail in taking over the 1928 Art Deco former furniture store, adding custom-made, retro-inspired furniture and lighting fixtures and even a two-story music venue. Upstairs, each of the 234 rooms is meticulously designed, with custom furniture inspired by the building’s classic Art Deco design. The beds are covered in beautiful matelassé quilts created specifically for the hotel, and the combination of premium Roman and Williams fixtures and lovely window seats ensure that everything—including you—will remain in the best possible light. The most exciting culinary offering here is arguably Josephine Estelle, helmed by James Beard Award-nominated Tennessean chefs Andy Ticer and Michael Hudman, which will serve Italian osteria cuisine with a Southern twist. There’s also an outpost of Portland’s Stumptown coffee chain, as well as a second Italian eatery, in the panoramic poolside rooftop garden.
In the Area
In New Orleans’ downtown Warehouse District (also known as the Arts District), you’ll be perfectly situated to walk to the bustling French Quarter for beignets and jazz, or hop on the St. Charles streetcar and soak up the glorious homes that line the fabled street. Beyond the Ace’s walls, you’re just quick stroll away from the WWII Museum, the buzzing French Quarter, or the elegant Garden District. When you work up an appetite from all that exploring, lunch at one of the great restaurants on Magazine Street will definitely be in order. Strike up a conversation with any friendly local for a long list of don’t-miss destinations.
How to Get There
Interesting place. As you walk in, you are met with a pleasant staff that is ready to help. In the background, the music is rather unconventional - but fits with the scene. Style wise, it is as if Goodwill met up with Burning Man, Leonir Fini and Coachella. Put it this way, if you're wearing a suit, your both overdressed and considered pretentious.
Descending upon my room, I was interested in seeing what was in store for me. As I entered, music was playing - which I enjoyed. In addition, a record player with an assortment of jazz, R&B and classical music awaited spinning. It was awesome. The bed was large and the room was surprisingly comfortable. The bathroom was decorated with dark tones and modern fixtures - a nice blend of old meets new.
There is also a pool on the roof - which happened to be getting its use while I was there. The pool had a nice bar with decent service. The lobby bar seemed to be rather overwhelmed with the number of craft cocktail orders per bartender.
So why would I rate this as "average". Do not get me wrong, this is a good spot. It's comfortable, clean and away from the chaos of Bourbon Street. There was nothing overwhelmingly great - it was an average to very good hotel.
If I was asked to stay here again, I would say "sure". I would forewarn anyone that is older than 45 - as this seems to be geared towards the millennial crowd. In fact, I played witness to this while on the elevator in which an older man made a seemingly kind comment only to have been chided for invading their safe space.
Stumbled across this place online as a place to get over jet lag with the family prior to a holiday stateside. The communication and help in the run up to the trip was outstanding and then the greeting and service and venue itself exceeded our expectations. Friendliest most helpful, fun and outgoing staff I have ever come across in a hotel. The hotel itself is stunning - the style and space and vibe was incredible. Stumptown coffee on site and the incredible restaurant was a bonus..Ended up extending our stay we loved it so much.. We will be back for sure.
Great with the kids also...
Just stayed for four nights and have mixed feelings. I really liked the hotel itself: a great refurbish of a wonderful building, great design aesthetic, etc. Some folks have posted about the floors, which are cork, not vinyl. It looks great and is quite comfortable.
The staff was friendly, and always hospitable. In terms of general presentation I was pretty happy.
That said, the attention to detail was spotty. The minibar has not been serviced between the previous residents and our check-in. Not a problem, we just let them know and we’re told it would be an issue at check out. Of course, checkout was slowed down because hey had charged us. The hairdryer was missing in our room and it took three calls and hours before we were able to get one, which required physically going to the front desk. Same with soap and washcloths the next day: for some reason they had forgotten to leave new soap and run out of washcloths, and we had to call multiple times over a number of hours and ended up having to physically go downstairs to get them. These two examples were pretty par for the course. Every request (which were requests to correct service errors) required way too much effort on our part.
I was excited to stay at a hotel that skews to a younger crowd, but the clientele wasn’t just young, it was like an aging frat and sorority scene. This was made even worse by the fact that the pool is open to the public rather than for the exclusive use of hotel guests. I thought that would be a cool thing, offering the community a much-needed resource in the hot weather, but of course the folks that come are the same, homogeneous sorority and frat guys who seem to make this a very different Ace than their outposts in other cities.
Again, the hotel is lovely, the staff super friendly, but our experience was not that great.i think they were hosting a conference and they’re clearly not primarily a conference hotel, so that may have affected the situation.
Stayed here 2 nights for a business conference. This is far from a hotel that caters to business travelers. When I arrived what I thought was a homeless person tried to grab my bags. Turns out he was the bellman. No one wears uniforms or name tags here. The staff looks like they belong in a foo foo coffee shop in Greenwich Village. It’s the home of weird clothes, tattoos, unshaven man-bun wearing hipsters.
The room itself was more prison cell that hotel room. The walls are black and grey, the bathroom is black. Black shutters on the window complete the look. No carpets just old vinyl tiles. The bed is a platform bed and thin mattress. They really went all out with prison motif. No desk, just a small round table and wood chair. There is a really well stocked bar in the room and full size refrigerator-also stacked. Free condoms too! And a turntable with old jazz albums
Pretty much hated the place. This wasn’t the place for anyone over the age of 30.
I come to New Orleans quite a bit and I always seem to be disappointed since New Orleans is suppose to have the best hospitality. But this past weekend I HAVE TO SAY THIS WAS THE BEST EXPERIENCE I HAVE HAD IN THIS CITY. Justin, the front desk host was so amazing, he was able to show me and my friends that New Orleans spirit I’ve been waiting for, he told us about some real great eateries and few safe hangout spots. Honestly I believe I will have to stay at the Ace more based off of my experience with him. Thank you guys for such a wonderful weekend. :)