Ace Hotel New Orleans
What We Love
- Being walking distance from the city’s highlights and a block from the iconic St. Charles streetcar
- Enjoying your thoughtful and elegantly designed room, featuring top-quality furnishings and fixtures
- Catching a show at the on-site music venue, Three Keys
What To Know
- Josephine Estelle restaurant, helmed by James Beard Award-nominated Tennessean chefs Andy Ticer and Michael Hudman, serves standout Italian fare with a Southern twist
- The 1920s Art Deco building has retro-inspired interior design
- There's an outpost of Portland’s Stumptown coffee chain, as well as a second rooftop Italian eatery
- Free WiFi
- Parking On Site
New Orleans is a city unlike any other. Its extraordinary mélange of cultures has forged it a unique identity that you’ll experience in everything you do, see and taste when you visit. Ace Hotel New Orleans aims to honor this tradition. Working with renowned designers Roman and Williams, the staff has considered every detail in taking over the 1928 Art Deco former furniture store, adding custom-made, retro-inspired furniture and lighting fixtures and even a two-story music venue. Upstairs, each of the 234 rooms is meticulously designed, with custom furniture inspired by the building’s classic Art Deco design. The beds are covered in beautiful matelassé quilts created specifically for the hotel, and the combination of premium Roman and Williams fixtures and lovely window seats ensure that everything—including you—will remain in the best possible light. The most exciting culinary offering here is arguably Josephine Estelle, helmed by James Beard Award-nominated Tennessean chefs Andy Ticer and Michael Hudman, which will serve Italian osteria cuisine with a Southern twist. There’s also an outpost of Portland’s Stumptown coffee chain, as well as a second Italian eatery, in the panoramic poolside rooftop garden.
In the Area
In New Orleans’ downtown Warehouse District (also known as the Arts District), you’ll be perfectly situated to walk to the bustling French Quarter for beignets and jazz, or hop on the St. Charles streetcar and soak up the glorious homes that line the fabled street. Beyond the Ace’s walls, you’re just quick stroll away from the WWII Museum, the buzzing French Quarter, or the elegant Garden District. When you work up an appetite from all that exploring, lunch at one of the great restaurants on Magazine Street will definitely be in order. Strike up a conversation with any friendly local for a long list of don’t-miss destinations.
How to Get There
I stayed here with some friends on a recent trip to Nola and we all loved it. They had a room ready early and we were able to check in early. The first night was a little loud because some guests were having a party in the room next door. We called the front desk and they had someone come up quickly to quiet them down. That was really the only issue we encountered. I would def recommend this hotel in the future.
Spent the past weekend at the Ace Hotel and was not impressed with the hotel and or the services. My hotel room was smelly and bed was like a camping cot. Very uncomfortable. Walls are thin, you could hear the people on my floor partying until 3 am.
It sounded like they were moving furniture around. Very loud!
If you are looking for a nice hotel that is quiet, this is not the place. More of a party hotel.
So much, that they offer condoms in the condiment basket with the chips and crackers.
First of all, I really wanted to like this hotel since I had read so many positive things about it in magazines and online. Admittedly, there are some good aspects, but my overall experience was not.
Let me begin with the biggest issue: By my estimation, 25% of the Corner King rooms are merely a more expensive Large King Room. The Ace website states "Sample room images. Does not represent all rooms." I completely understand that. However, in my opinion, the biggest factor distinguishing a Corner King from a Large King is the presence of windows on two sides. By looking at the map on the door of my room, I could see that my room was at the corner of the hotel. However, if there are only two windows at the end of the room, what does it matter if you are on the corner? Other than the bathroom being a little larger (and a higher price), there is absolutely no difference between a Corner King and a Large King. Our room number was 505. I can only assume that all rooms at this corner of the hotel lack windows on two sides, which is why I assume that 1 in 4 Corner rooms have windows on only one side. It seems very disingenuous that Ace would hide behind a disclaimer on their website to sell rooms excluding their biggest advertised feature (windows on two sides).
My biggest reason for selecting the Corner room was for the window in the bathroom. I knew, however, that not all Corner rooms had this feature, so I called the hotel twice before my visit requesting a room with a window in the bathroom (not even thinking that I should request a corner room with windows on both sides). The representatives that I spoke with were very friendly and made a note of my request. However, when I arrived at the hotel and reiterated my request to the lady at the front desk, she was completely perplexed and told me that "none of the rooms in the hotel have windows in the bathroom." I told her that is not what I was told when I called the hotel, nor was it what I had seen on their own (and others) website. Even though it was 1:00 on a Thursday, the front desk was completely disorganized. Since it was so early, there were no rooms available, which I completely understood. She told me that she would call me when my room was available. I did not mind waiting since I hoped that I would have better luck with a different front desk staff. By 6:00, we were soaked walking through the rain in the French Quarter, had not heard from the hotel, but decided to return anyway. Upon arrival, I was dimissively told that the hotel staff had called me several hours earlier, but that it went directly to voicemail. That seemed very suspicious since I had been receiving calls all afternoon. However, assuming that was true, a voicemail message should have been left on my phone, but obviously was not. By this time, we were both so wet and tired that we just wanted to get to our (any) room, put on dry clothes and relax. I guess the Ace philosophy is to simply wear out the guests during the check-in process so that they are just happy to have any room.
Having said all that, I'll quickly run through the other positives (there were a few) and negatives of our visit.
- The hotel and room always smelled good. The cleaning staff obviously did a good job.
- Because of the large, wooden shutters on the windows, the rooms could be made very dark (of course, it is easier when there are windows on only one side). This darkness was very much appreciated after a long night in the Quarter.
- The beds are extremely comfortable.
- The pool area is beautiful, but...(see below)
- The front desk staff is extremely disorganized, unprofessional and shows little to no regard to guest satisfaction.
- The room could not get cold. The thermostat never got below 72. We had it on the lowest setting for five nights, but never saw it below 72.
- The doormen were completely useless. They never opened the door once during our five night stay, much less helped with luggage while arriving or departing. Their never-ending group conversations were obviously more important than performing their one duty.
- The lobby was entirely too small to check in guests. Rather than a hotel with restaurant and bar, the first floor is more like a restaurant and bar with a hotel desk added as an afterthought.
- The turntable in the room is a nice touch. However, one would assume that it would be more than strictly ornamental. Ours was not plugged into the wall. After playing an album, I understood why: It makes a loud noise a few minutes after being turned off and has to be unplugged to get it to stop.
- The pool was always very crowded. Non-guests are allowed, although charged for access. It was frustrating to be an actual guest of the hotel, but not be able to find a place to sit or space in the pool.
- The bar staff at the pool was extremely slow and not entirely friendly.
- We ordered room service only once. However, that was almost as frustrating an experience as the check-in process. There were two menus in the room, but, according to the operator, both were "wrong and should not be in the room." It was 8:00 pm, so it should not have been an issue with the time of day. Everything that I tried to order was unavailable. We settled on a basic pasta dish.
- This may be a positive to some, but we found the location of the hotel to be a bit too far from the places we wanted to visit.
As I mentioned earlier, my biggest complaint is the deception that 25% of the Corner King rooms do not have windows on both sides of the room. I think everyone would agree that having windows on two sides are the only reason to have a Corner King room. If not for the windows, why else would you pay extra for this room?
I will say that I sent an email to the hotel upon my return home. While it took over a week, a representative did finally respond and apologize. I do appreciate the belated response, but would have felt better had a hotel credit been offered or I had been provided with the Corner room that is shown on the Ace (Oyster, TripAdvisor, etc.) website.
Stayed here twice in my recent visit. I have stayed here, the ace in la and I live across the street from the ace nyc where I regularly put people up. Had a great stay. One problem was that they were no able to get me checked in for the longest time. Well after 3pm. Without me protesting they gave me a $100 food and drink voucher. Very professional and will stay here again.
I recently stayed here for a conference and have to say the lobby, bar, and restaurant are all very hip and beautifully decorated. BUT when I got to the room, I was really let down. It's just as it looks online so I shouldn't have been surprised, but it was dark, a little smelly and really stark. The bed was the most uncomfortable bed I have ever slept in- it was like a rock. I would suggest not spending $2K on a hip SMUG fridge in the room and get a nice mattress and bed coverings instead. We also saw some cockroaches in the conference rooms- but it is the south and that's hard to control 100%. PROS: The staff were very nice and welcoming, food was very good and the decorations in the main areas were cool. CONS: Really uncomfortable beds, and chairs in the room, Cockroaches.