JW Marriott Los Cabos Beach Resort & Spa
What We Love
- The art-centric design, courtesy of Jim Olson/Olson Kundig Architects
- There are 10 swimmable pools to choose from, all geared towards specific age groups
- Teeing off at the Greg Norman- and Jack Nicklaus-designed golf course
- Dining at Café des Artistes Cabos, which often features a live pianist
What To Know
- More privacy can be found by booking The Griffin Club, an exclusive 45-room hotel-within-the-hotel that comes with its own cinema and private beach
- The hotel is set away from the main drags—it’s a 15-minute drive to San José del Cabo and 45 minutes to Cabo San Lucas
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
The Marriott brand may be geared towards business travelers, but this outpost, in the northern reaches of San José del Cabo, is a step above. The sleek, modern design comes courtesy of Jim Olson/Olson Kundig Architects, who utilized stucco and travertine marble to blend each standalone building seamlessly with the surrounding dune landscape. Pieces by Mexican artists add texture to the public spaces and 299 rooms, while balconies overlooking the sea and the grounds (and its 12 pools, including two infinity-edge pools) mean you’ll never get stuck with a bad view. Café des Artistes, the fine-dining experience helmed by chef Thierry Blouet, has garnered praise for its French twists on classic Mexican dishes—though it’s the capacious Jasha Spa that’ll win you over, with its modern take on a traditional temazcal and therapeutic vitality pools.
In the Area
San José del Cabo, the quiet sister of Cabo San Lucas, is a charming town of independent shops and art galleries. It’s worth taking a tour of the Gallery District, the area’s cultural heart. Artists lead Art Walks every Thursday night from November to June. For a great meal out, head to the hills to Los Tamarindos, a working farm and gourmet restaurant where guests can take cooking classes before being treated to a multi-course organic meal at a communal table overlooking the fields. Don’t leave without visiting buzzy Cabo San Lucas, the main tourist hub famous for its yacht and deep-sea fishing charters, El Arco rock formation, and golden El Médano beach.
How to Get There
Starting at arrival when the staff immediately welcomed us & took care of the car. They escorted us to reception & asked what we would like as a welcome drink. Not a pre-mixed drink, but what we preferred.
Reception & concierge were very helpful all week.
Valet brought our car each time within 5 minutes & extremely pleasant.
Food & beverage throughout was very good & the staff friendly, responsive & anticipate needs. The bar staff at Niparaya particularly notable as they recognized us after the first visit. Breakfast buffet at Ua comprehensive & delicious.
Fitness center has the greatest choice of equipment we have ever seen at a hotel gym.
Rooms are spacious, offer ocean views & nicely designed & comfortable.
The grounds are expansive, meticulously maintained & navigable.
Pools are lovely & staff, as usual, super responsive & helpful.
We has a lot of attentions from the staff!
Room very well cleaned. Restaurant food was very good. Great saulces at the parrillada.
Nice attention including Laura Garcia
And very nice staff from allover thé Republic: Merida, Chiapas, Guadalajara, Puebla, Veracruz, CDMX,....
Jean François Druz, Photographer
My wife and I have stayed at this JW Marriot several times over the past few years. We always returned because the service and hotel amenities were always amazing. That wasn’t the case on our most recent trip last month.
Every day when my wife ordered breakfast it was completely wrong. The adult pool wait staff has completely changed since our previous stay in early May 2019. The staff used to be so attentive and our time at the pool was easily considered the highlight of our stay. It was the exact opposite this stay. The wait staff would hardly check on us, but would constantly be seen around mingling with their coworkers. They also used to attend to the poolside umbrellas to ensure you were in or out of the sun. The new staff didn’t even know how to set up or move the umbrellas and I would always end up having to do it myself, or we would end up changing seats. The service was horrible too. Not only would they not check on us regularly, but they wouldn’t clean up the empty plates or cocktail glasses left behind by other guests. One day there was even food (it looked like it was tacos) floating in the pool at around 10:00 am which is The Kaha Bar doesn’t start serving food until around 11:00am so this was clearly there over night and the staff just stood around while we fished it out.
Another huge concern is the general lack of maintenance throughout the property. The pool is missing so many tiles that there are sharp edges all over the place. One woman was even collecting these tiles to take as a souvenir and when the bar tender at the adult pool overheard her talking about it he was quick to carry out a bucket full of the tiles and told her she could take all she wanted! There were broken flower pots surrounding the pool and drain covers missing as well. The maintenance issues have always been a concern of ours in the past but were easy to overlook when we were getting such amazing service. However the biggest issue of all at the pool was one couple was there and were actually having sex in the pool and even after multiple people complained, the staff just looked the other way. I would somewhat expect this behavior at one of the downtown Cabo resorts, but not at this hotel. My wife and I have always come here to avoid this type of behavior.
In regards to our room, our mini bar was never fully stocked. Even after we brought it up we were told that we had to request the items shown on the menu to have them provided. One would think that after making this request those items would be in the mini bar that afternoon, but they never were. To top this all off our bathroom wall behind the garbage can was filthy! You can see the filth we wiped from the wall on the bathroom towel.
It makes me sad because this was such a beautiful resort, I am beyond shocked at how quickly it went down hill. It was honestly a night and day difference in appearance and level of service and sadly I would not stay here again.