Pueblo Bonito Pacifica Resort & Spa-All Inclusive-Adult Only
What We Love
- The award-winning Armonia spa offering treatments ranging from straightforward massages to a Natura Bisse Diamond Magnetic Body Experience
- Extensive wellness offerings that include a meditation labyrinth and beachside yoga
- Private beach privileges for guests
What To Know
- The resort is adults-only
- Spa treatments are not included in the all-inclusive rates
- Gratuities are included in the rates
- Free WiFi
- Golf Course
- Handicap Accessible
- Parking On Site
- Room Service
The 154-room, adults-only Pueblo Bonita Pacifica is more focused on wellness and its strengths as a retreat than most other Cabo party hotels. Relaxation and self-renewal are the focus here, fostered in part by a no-cash-needed (or accepted) policy that makes decision making easier. The resort has beachfront swimming pools, five restaurants that range from the Mexican-Mediterranean Siempre to the sushi-centric Pescados, a full-service spa and beauty salon, and a variety of wellness activities, which make it suited for couples’ romantic getaways and girlfriends’ spa retreats alike.
In the Area
When a resort is truly all-inclusive and offers so many activities, dining options, and wellness services, there’s little incentive to leave. There are tequila and wine tastings led by an award-winning sommelier, and, on the healthier front, tennis courts and daily activities such as water aerobics, power walks, dance lessons, and beach yoga. The staff can arrange private dinners on the beach if guests tire of the five onsite restaurants, or the concierge can make reservations at the restaurants of its sister resorts, Pueblo Bonita Sunset Beach and Pueblo Bonita Rose near downtown Cabo San Lucas.
How to Get There
Let me preface this review by saying I’m not insanely hard to please, but this resort misses the mark on so many things and it’s truly disappointing.
- The beach beds are what ultimately made me select this resort for my 5th stay in Cabo. The view and relaxation from the bed was everything I wanted and then some. The cabana staff and service was also phenomenal. Rene was very attentive offering food and drinks throughout the day. I even won a free massage voucher from the Easter bunny! 😊
-The spa was very serene and the staff there was very friendly and accommodating.
-The front desk staff definitely needs some customer service training. Usually at resorts you are greeted very warmly. The gentleman that serviced me didn’t say as much as a hello. Instead I was instructed to give my passport and credit card. Also please stop the sales/timeshare pitch upon arrival. No one wants to hear that after traveling hours and likely hungry and ready to relax. The rep was very agitated that I turned down her “free breakfast” offer, and you can see it in her demeanor.
-Simple requests are not fulfilled. For 24 hours I requested bottled water to be sent to my room. The first couple of calls I was promised it was on the way. It never arrives. The next morning I called and was told they had “no water right now. More is coming later”. That is ludicrous. Water? I wasn’t asking for a special drink...how can you run out of bottled water? Yet an hour later I go by the pool and there’s water bottles at the bar. Even with room service I ordered the American Breakfast...the very FIRST thing described is what type of juices you can select from. Over the phone I led the conversation stating I would like orange juice...think it was delivered? Nope! I always tipped all of the staff I interacted with or helped me with something so it’s very disappointing to not receive service to match.
-The rooms could use some updating. The intricate rock floor design around the bed is definitely not what you want to feel after waking up in the morning. There were ants on the bathroom sink from the moment I checked in so I couldn’t leave anything on the counter. The following day after arrival I returned from the beach to a roach dead in the corner.
I’ve stayed at several resorts in Cabo, but this one by far needs the most improvement. Sadly I will not be returning.
When you check in you will find a great reception-ask for Carla if you need anything-she is great! Then when you enter out into paridise it is Zen. So relaxing and yet so comfortable. All of the resturants are fantastic with much to choose from and hospitality and service 5 stars. Do not miss morning buffet-nothing like you have ever been to. Along with the buffet you can order off the menu if you wish. The spa is great!! The view is fab along with the Pacific breeze blowing just takes me back there thinking about it. I would do it all over. You can also take transportation to all the Sister Resorts wich are all 5 stars too. You can not go wrong choosing Pueblo Bonito Resorts!. Take a taxi to San Jose great time. Todo Santos is a wonderful excusion for a day, visit the Hotel California. The village is quaint and very friendly people. Have a wonderful vacation!
Just returned from a 5 day stay at Pacifica. Being in the service industry, there needs to be staff training in all areas. It wouldn't take my team more than a week to make immediate changes for the better.
Heres the list
1. Stop trying to sell me a time share 2 minutes after I arrive from a 3 hour flight
2. Front desk needs to be pleasant at checkin.
3. Pool needs to be heated. No couple I know wants to swim in cold water.
4. Play light music at the pool. Its so boring.
5. Waiters need to be helpful, not act like they are doing me a favor. And be cordial to everone.
6. Use the alcohol that people ask for, not the one you want. Such a con!
7. Change the food for breakfast everyday. Food was like terrible cruise ship food.
8. Basically...get your staff trained.
Bev and my one week stay at the beautiful Pacifica resort was made more enjoyable by the pleasant and helpful staff. Most notable was the resort itself with it's well kept gardens, desert palms, cacti and water features. The meals were outstanding and staff attention to detail was ever present. We felt secure and pampered at all times. Some guests were found smoking on their balconies which was disturbing, especially the so called "vapes".We found the "donations" charge on our checkout bill unusual and unprofessional; we would prefer to decide for ourselves to support a "foundation". This was our second visit and we hope to return soon.
PRO's: service at restaurants was very good, everyone was really friendly. Pools were relaxing and could always find a chair at any time of day (which is rare, and it was so nice to have that). Drinks were good. Food was excellent, neither of us had a bad meal all week. having access to sister resorts was awesome. Rose for swimming in ocean and walking into town was nice. Sunset for a lively option was good. We were happy we stayed at Pacifica though. The others were very loud and crowded.
CON's: having to sign for every bill was annoying. Sometimes we had to wait 10+ minutes to get a bill that said $0. All other all inclusives I've been to haven't required this. I understand they're trying to get you to tip, but for us it had the opposite affect (as having to wait so long for a bill made us irritated, so even if the service was good we then left the experience being annoyed). On our first day there was a group of about 10 adults (in their 50's) who were SO loud and obnoxious. We aren't easily offended and they made us want to leave. Luckily they left the day after, but none of the staff asked them to be more respectful nor did they get cut off drinking. It truly was really annoying, at a very small resort where there is no where else to "escape" the noise.
Overall a very nice resort and we would return if we go back to Cabo.