L’Albereta, Relais & Chateaux
What We Love
- World class medi-spa designed by the editor-in-chief of Architectural Digest Italy, with treatments from French wellness master Henri Chenot
- The 19th-century villa’s hilltop setting, surrounded by vineyards and overlooking untouristed Lake Iseo
What To Know
- Access to the Henri Chenot spa costs $33 per person
- While the hotel can arrange bike rental and car service, if you really want to explore the area, you’re probably best off renting a car
- Except for the spa, the decor, while charming and frequently refreshed, does tend toward the traditional
- Free WiFi
- Parking On Site
- Room Service
This ivy-covered, salmon-hued, terra-cotta-tiled villa exudes rural-chic charm. A conservatory-like entrance hall, all glass walls and botanical prints and paintings, gives way to an open-hearthed lounge and a cream-colored breakfast room filled with natural light. Beyond, the cozy Library Lounge bar and Music Room are done up in shades of deep orange and burgundy, with gently vaulted whitewashed beam ceilings and endless views all the way to Lake Iseo, six miles away.
Bed and Bath
The designer daughter of the villa’s owner has decorated all 57 rooms and suites individually, and many have recently been updated. Nearly all have balconies. Flowing curtains, antique furniture, hardwood floors, marble inlays, hand-painted wall details and prints, stripes and plaids combine to create a comfortable blend of traditional styles. In the marble-decked bathrooms, amenities from the fashion brand Etro await, as do separate soaking tubs and showers in most rooms.
The oenophile offerings at the Library Lounge, include reds, whites and bubblies from the owner’s wineries here and in southern Tuscany (some of the grapes can be seen growing in the vineyards right around the hotel). The spa, meanwhile, combines methods Western and Eastern, medical and therapeutic, dietary and aesthetic, according to the designs of Henri Chenot, a French wellness innovator who has a handful of outlets around the world.
How to Get There
My spouse and I stayed 3 nights in March 2019. An easy hour’s drive from Verona, we arrived before check in time of 3 pm.
The hotel is a beautiful ivy covered red brick building, in chic country style, beautiful interior decor and just stunning greenery all around. First impressions were great, and it felt wonderful to be here.
We headed to the reception and was welcomed by Melinda. Our bags were taken in, and the porter valet parked our car in the covered secure carpark. Check in was done swiftly and we were informed a room was available for early check in.
We were shown to a newly refurbished room on the 3rd floor of the main building. It’s a cosy beautiful room in rich chartreuse fabric and canopied bed, but ceilings were low and windows tiny. We asked to see an alternative, and we were shown to another room on the 2nd floor. So take note, all the rooms are different, ask to see an alternative if you’re not sure.
The size difference in the same category is vast. The second room was decorated in antiques and it was almost twice the size. Large sofa and armchairs, generous wardrobe space, huge windows that open out into lovely expansive views. Bathroom was spacious and had a separate shower and whirlpool bathtub. Generous toiletries, fluffy robes and bedroom slippers. Bed is king sized and incredibly comfortable. Only issue we had was that the air conditioning was turned off and we were informed would only be turned on a month later so we had to make do with open windows at night or it was far too warm. Air conditioning should be made available no matter the season, given the prices of the rooms.
Housekeeping standards are top notch. Sparkling clean, and consistent. Bottled water was supplied everyday, and replenished at night.
We made our way down for a late lunch at Vista Lago. Beautiful views, it just invites you to slow down, do absolutely nothing and linger over a bottle of Bellavista Franciacorta, made by the owners of the property.
We had booked our rooms through an agent and our booking included a complimentary welcome bottle of wine and fruit basket. Interestingly, these never arrived.
Breakfast was included in our room rate and this was served in a charming room behind the reception. This was plentiful and enough to start the day. Prosciutto di Parma carved fresh. Freshly squeezed juice is included but never voluntarily offered to us. You have to ask. I subsequently realized there was also an egg menu but we were never offered. This seems to be the trend in this luxury hotel.
Someone mentioned in another review that service was lacklustre. I’d have to wholeheartedly agree. No one was rude, but mostly disinterested. No one bothered to ensure you have everything you need during the stay. We were never asked if we wanted any suggestions on what we can see or do in the area. I quickly learned that I had to ask specific questions, some answers of which were oh I don’t know, you can find it online. This being a relais et chateau property, I find that kind of response disconcerting. What took the cake (literally) was my husband had made arrangements for my birthday to be celebrated. My husband’s requests were either simply disregarded or no one could be bothered or they plain forgot. In the end, my birthday was never acknowledged, nor were his requests carried out. A first for me in my many years of travel. We didn’t expect freebies, my husband fully expected to be charged for his requests, but it still wasn’t done. Only upon check out when I mentioned the oversight was a bottle of wine taken off our bill. That completely missed the point, the damage was done.
This is an absolutely beautiful property. It’s tranquil peaceful and inviting. Interior decor is warm, elegant insanely chic. Housekeeping standards are top notch. Unfortunately service staff are almost begrudging in the way they treat guests. The lady who goes around lighting candles for the evening must be the most brusque hotel staff I have ever met. There is just one nice gentleman who bothers going around greeting guests, and one young lady at breakfast who warmed up to us after our second day. But generally, this is not a particularly friendly or welcoming hotel. Such a shame that the service you receive is an absolute let down for such a beautiful property.
We stayed at the hotel for a week having reserved the Detox Package
The programme was ideal. The staff were very friendly and efficient and ensured we were very comfortable during our stay.
The rooms are very comfortable as are all the other facilities. We clearly couldn't try the different restaurants/bar as out of bounds but we were well looked after under the Detox regime
There was a little bit of inconsistency with the food offer and the temperature of the food but we achieved our desired results
I requested to be given the quietest room and the highest floor. Reservation from 11/22 to 11/27 (5 nights).My wife and I arrived at the hotel on the 22nd of November at lunch time. I had lunch and the first room they gave me was in front of an elevator and on the side of a room (storage) that kept sheets, towels and so on. I tried to sleep after lunch, but I could not because employees would open and shut the storage door, making a loud noise, talking loudly to get towels and so on.On the same day, I asked for a room change and when I visited the second one it seemed like it was quiet. After moving my bags, I began to hear a noise coming from inside the walls. I think it was a machine. I called the front desk and the person informed that the noise would stop at around 8pm. At 10 pm, I called the front desk informing the same issue and the person informed me that the next day I would have another room.On the 23rd, I went to a suite (205). Again, everything seemed normal, until at night the room floor was very hot, and the room became so hot consequently. Two heaters were off during my entire stay. So, I had to wake up during the nights to open and close the balcony door because sometimes the room was too hot or too cold. In my opinion, everybody at front desk knew about these problems but they kept giving me “lips service”. Button line, they were not able to give me a quiet room to sleep properly during my whole stay. On Monday 26th, I asked to talk to the manager, but he was not there. I left the hotel on 11/26th because my wife and I were very upset, and we could not put up with this TERRIBLE treatment anymore. The final bill of the hotel was around $ 4,000 euros. The front desk, in order to minimize my dissatisfaction, did not charge me for 5 nights. First, I stayed only for 4 nights. So, they did nothing giving me this credit. In my opinion they should have given me FULL lodging refund in the amount of $1.606.5 EUR because I PAY HOTELS TO SLEEP AND NOT TO STAY AWAKE.
Everything is nice about this hotel in a Franciacorta vineyard except the maze you have to figure out to find your room. Maps or cookie crumbs would definitely be helpful. The hotel is a Neo-Renaissance house built at the end of the 19th century. There are many original features including antique master paintings and frescoes. We would especially like to compliment one of the new staff, Sara (I think). She was always around if I needed anything with a ready smile and all the help I needed.
It's definitely a great escape when living in Milano or even visiting the city.
I believe that anyone would enjoy the property and location from couples to families even.
You could sleepover during the weekend or even spend the day there on a Sunday to have the brunch spend the afternoon and head back to the city.