EPIC SANA Lisboa Hotel
What We Love
- Daily buffet breakfast is included in the Jetsetter rate for Junior Suites
- The rooftop infinity pool overlooks Lisbon’s skyline and the Atlantic Ocean
- Flor-de-Lis restaurant serves brunch every Saturday, 11 a.m. to 4 p.m.
- WiFi is free
What To Know
- The hotel opened in March 2013
- Switch Supper Club is currently closed, with an opening date to be announced
- Upscale pool and bar is currently closed, with an opening date projected for May 2014
- The gym is open 24 hours
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
In Lisbon’s Amoreiras neighborhood, a short walk from the city’s main thoroughfare, Avenida da Liberdade, the EPIC SANA Lisboa is a contemporary crash pad with a sleek rooftop infinity pool. Striking artworks, hefty sculptures and oversize ceiling lights adorn the lobby, which is also home to a restaurant and a marble-effect horseshoe bar. The 311 guestrooms are done in mahogany, cream and teal, and the bathrooms are separated from the bedrooms by a glass wall (with a blind that can be lowered for privacy). Rooms start at 323 square feet, and all feature kingsize beds, bathtubs and separate showers, Nespresso coffee machines, pillow menus and bluetooth-enabled sound systems. Flor-de-Lis is an all-day dining spot on the ground floor that serves Portuguese dishes and a Saturday brunch, and the rooftop bar is open May to October for cocktails and light bites. The mammoth spa overlooks a botanical garden and has an indoor pool, or you can pop up to the roof to take a dip in the infinity pool, which overlooks Lisbon’s skyline.
In the Area
The huge Amoreiras Mall is just down the street and open until 11 p.m. every day. Take a guided tour of Lisbon’s mind-blowing street art. The city has become a world graffiti capital, and the local government even has a department dedicated to promoting it. Take the Elevador de Santa Justa from Baixa to Largo do Carmo, a neo-Gothic wrought iron elevator dating from 1902. It was state-of-the-art when it opened, and the views from the 150-foot-high platform are still impressive. The Museu Calouste Gulbenkian has a wondrous collection of 6,000 ancient and modern artifacts and works of art, and on Sunday afternoons it hosts free concerts. Try your luck at the Casino de Estoril, one of Europe’s oldest, grandest and biggest casinos. Non-gamblers can enjoy its glitzy club, Jezebel, which moves to nearby Tamariz Beach in summer.
How to Get There
This hotel deserves nothing less than 5 stars ranking!! Rooms are big and all brand new. Rooftop is nice. But what I think was amazing was the breakfast!! Good location and everyone working there were nice!
Lucky enough to stay in this excellent hotel for a three night break in Lisbon. The hotel is spacious, airy, modern and spotless. Staff were courteous, attentive and friendly. The rooftop pool was a lovely place to relax with city / harbour views. It’s 15 mins from the airport and 10mins to the city centre. Very highly recommended.
We had a lovely two day stay at Epic Sana. The rooms are pristine with very comfortable beds and lovely toiletries. The gym is well equipped and the SPA facilities I.e indoor pool, steam room are excellent.
We also loved the wide choice of food at the breakfast and the outdoor pool area.
Very friendly service, everyone was very helpful and pleasant - with exception of one guy at the reception desk who seem to have a bit of an attitude, but considering how lovely the rest of the team is, it didn’t affect our experience.
We had one dinner in the hotel and found the bar a bit overpriced.
The location was perfect for exploring this beautiful city and local Ubers proved a very convenient and cheap option.
Overall a fantastic stay and would love to come back.
the blind (1050) does not work, so we had to move to another room.
(i saw similar review for the blind issue)
the other room was somehow served amenity for 1person only.
we called room service to have late supper, but
could reach and ordered food after 1hour, 7 times of calls (9:30-10:30pm).
after we showered, we realized that the dryer didn’t work either. we had to call reception to
bring another dryer. it was 1am.
during midnights for 1st and 2nd nights, the room was filled with
smoking smell even though it was non-smoking room!
we finally went the reception and asked them to solve the problem on 3rd day.
the hotel staff found who smoked and talked with him not to smoke again, but
we wanted apology from your hotel, too.
after our long journey, we wanted to take good rest asap, but could not do it because of many troubles.
our 1st night was especially terrible.
on 2nd night, one of your staff came to our room, and gave us
an envelope. i asked “what’s this?” but he said “i din’t know.
please take it, anyway.”
it was an apology letter from the manager of guest relations regarding the blind.
however, the staff who brought the envelope did not know the content of the letter.
there was no handwriting signature by the manager, and he wrote “Dear Mr.xxxx” even though I am a woman.
We could not feel you really wanted to apologize for it.
there were lip marks on set wine glasses by somebody elses’!!
we wrote a letter to the cleaning staff to change the glasses
to cleaned ones, but never changed during our whole stay. the staff may not read English, but
he/she could show it to another staff who can understand English.
after cleaning, our skincare bottles were fallen almost every time.
floor carpet were never vacuumed during our entire stay(8nights).
while we were waiting for checkout, we asked to one of your staff to
call a taxi to the airport, but maybe somebody else took our taxi while
we proceeded checkout. therefore we had to call a taxi again. we lost some time.
when we asked to check out, we returned the previous key (1050) together,
then your staff asked if we used 2 rooms and tried to charge the room as well!
we had to explain what was happened on 1st night from the first.
you should have shared the information. we really doubt whether you
really wanted to apologize the blind issue and why you sent us the apology letter. he at last understood the situation, but that’s it. no apology.
the receipt for room service was not clear enough.
we could not check which menu was included in the room service.
we feel that we were not treated well.
it was our first trip to Portugal and not a complainer of this hotel, but we had bad experience there.
good thing is breakfast.
we look forward to having it everyday.
Recently stayed at this hotel for 4 nights traveling from NYC. The front desk staff was a little rude and they were not very helpful and not very friendly. They had negative attitudes. The hotel lobby and parts of 1st floor where restaurant was were inundated with flowers - you would think that is nice and in good taste but it was so over done and made the hotel look and feel extremely tacky believe it or not. Bright colorful flowers everywhere. It looked like a funeral parlor and smelled like one too. The smell like urine from the tiger lilies everywhere ran rapid throughout the hotel and even inside the elevators. It was becoming nauseating. Hallways and rooms had old carpets and old wooden walls and had just an old appeal to them. Bathrooms were updated though. None of our outlets worked in our room so maintenance had to come fix them. Breakfast service was extremely slow to get a coffee or a condiment. It wasn't that bad but I wouldn't recommend it to a friend. I think we could have done better but fortunately didn't spend much time in the room - was there to shower and sleep.