EPIC SANA Lisboa Hotel
What We Love
- Daily buffet breakfast is included in the Jetsetter rate for Junior Suites
- The rooftop infinity pool overlooks Lisbon’s skyline and the Atlantic Ocean
- Flor-de-Lis restaurant serves brunch every Saturday, 11 a.m. to 4 p.m.
- WiFi is free
What To Know
- The hotel opened in March 2013
- Switch Supper Club is currently closed, with an opening date to be announced
- Upscale pool and bar is currently closed, with an opening date projected for May 2014
- The gym is open 24 hours
- Free WiFi
- Parking On Site
- Room Service
In Lisbon’s Amoreiras neighborhood, a short walk from the city’s main thoroughfare, Avenida da Liberdade, the EPIC SANA Lisboa is a contemporary crash pad with a sleek rooftop infinity pool. Striking artworks, hefty sculptures and oversize ceiling lights adorn the lobby, which is also home to a restaurant and a marble-effect horseshoe bar. The 311 guestrooms are done in mahogany, cream and teal, and the bathrooms are separated from the bedrooms by a glass wall (with a blind that can be lowered for privacy). Rooms start at 323 square feet, and all feature kingsize beds, bathtubs and separate showers, Nespresso coffee machines, pillow menus and bluetooth-enabled sound systems. Flor-de-Lis is an all-day dining spot on the ground floor that serves Portuguese dishes and a Saturday brunch, and the rooftop bar is open May to October for cocktails and light bites. The mammoth spa overlooks a botanical garden and has an indoor pool, or you can pop up to the roof to take a dip in the infinity pool, which overlooks Lisbon’s skyline.
In the Area
The huge Amoreiras Mall is just down the street and open until 11 p.m. every day. Take a guided tour of Lisbon’s mind-blowing street art. The city has become a world graffiti capital, and the local government even has a department dedicated to promoting it. Take the Elevador de Santa Justa from Baixa to Largo do Carmo, a neo-Gothic wrought iron elevator dating from 1902. It was state-of-the-art when it opened, and the views from the 150-foot-high platform are still impressive. The Museu Calouste Gulbenkian has a wondrous collection of 6,000 ancient and modern artifacts and works of art, and on Sunday afternoons it hosts free concerts. Try your luck at the Casino de Estoril, one of Europe’s oldest, grandest and biggest casinos. Non-gamblers can enjoy its glitzy club, Jezebel, which moves to nearby Tamariz Beach in summer.
How to Get There
I really couldn’t believe how good the hotel is. The interior is carefully designed and maintained. It’s totally clean and the staffs are helpful. The room is very modern with a central control panel. My room is on the back side, so it is very quiet.
I stayed in this hotel for 10 nights in July/August 2018 with my partner, during the high season. I have previously stayed at the same hotel 3-4 times, but usually during low season.
It turns out that the best time to stay at this hotel is during the low season when it's less busy and the dedicated, service-minded staff can meet your expectations. For example: in the high season when the hotel is busy, we struggled with basic things such as getting our bathrobes changed for clean ones (used were taken by housekeeping and we never got new ones in return, despite calling the housekeeping several times - this kept repeating during our stay) or getting sun beds (you really need to be up when the rooftop opens to get a sun bed), or the breakfast (during the busiest days the breakfast service is extended to the ground floor, unfortunately with less selection.
Speaking of the breakfast service: as someone who has seen many great breakfasts, the selection and attention to detail at Epic Sana Lisboa always impresses me. The selection is mindblowing, and the staff is super attentive. Two thumbs up to the staff, and the management for allocating such a large number of people to breakfast service!
I'm a hotel toiletry geek and really love the Aromatherapy Associates toiletries, which come in generous sizes.
I really like this hotel, but won't be returning during high season.
Rooms are very comfortable, modern and clean. Amenities are very good. The level of automation in the rooms is a highlight. Excellent breakfast, incredibly kind staff and a great spa area for guests.
The location is also good, not far from major attractions.
Standard 5* with rather POOR SERVICE, staying here for more than a week we saw many ups and downs of staff.
ROOM was tidied regularly but with very varying quality (sometimes dirty towels were taken but not replaced for example). Apart from that very standard 5* room, only the television was very annoying. We couldn't turn it off without help and even the staff needed 5 minutes after which they decided to pull the plug.
FOOD was only AVERAGE, no live cooking for eggs at breakfast, and any ordered egg took about 30 minutes to come, that was usually 10 minutes before the coffee. Horribly LONG WAITING times at breakfast - for anyone with a bit of time-pressure an absolute no go.
STYLE, of the hotel, is rather 'bling bling', with the paint peeling off at some places (entrance hall, meeting area), although rather new it doesn't seem well maintained. The color scheme of pink and white Christmas tree combined with a wooden Christmas hut in red and green make your eyes water in December when standing in the lobby. They seemed to have felt the same after some time and changed the tree to a version fitting the hut but not the rest of the hotel interior. Pity, as style and maintenance make it look older than it is.
Although the STAFF was very friendly, kindly responding to remarks, and seemed to try, nothing changed. Concierges often seemed dreamy and although having an impulse to open the door, they were generally too late although only one step from the door in about 80% of the cases, chatting with each other.
OVERALL, I would not recommend this hotel, TRYING IS NOT ENOUGH, this was rather a cliche of the southern type of service. Very Disappointing.
The room my partner and I stayed in was nice and clean but when you book a 5* hotel it becomes more than that. Perhaps I was very unlucky but it didn’t really live up to my expectations (which aren’t particularly high).
Breakfast had a good variety of options, and there are a lot of things you can ask to be made fresh such as poached egg etc. Unfortunately it wasn’t advertised, we realised 2 days prior to leaving after hearing the table next to us order.
The spa is nice, swimming pool, sauna, steam room. It’s fairly small though so a lot of people reserve the deckchairs so get there fast.
Great shower, nice selection of toiletries, and good hairdryer.
Concierge very attentive.
Small selection of cakes and biscuits in the foyer which were quite nice.
3 of 5 mornings we were woken up by housekeeping knocking on the door consistently until one of us woke up and answered even though we had the do not disturb sign on the door. On one occasion we got back to sleep and then a second person came back and woke us up again.
There is a coffee machine but no milk capsules which you usually get in any hotel so that was a bit of a shame.
Rooftop pool and bar weren’t open which I’d understand if it was cold/raining but it was 17-18 degrees with the sun shining so would’ve been nice to enjoy a drink on the rooftop.
No travel adapters so if you forget one you’ll have to go out and buy one.
The biggest issue for me is that we flew to Lisbon specifically for New Year’s Eve.
Before we flew out we were contacted by the hotel about an epic party they were holding. At €250pp we thought about it for a long time but the menu looked good, lots to choose from with a free bar, live music and the rooftop bar was going to be open for midnight so everyone could countdown and see the fireworks. Sad to say I feel like we were sold a dream. Food was a buffet which, whilst some of it actually had a lot of potential to be nice, it was stone cold. I’m not sure there were enough waiters either as we couldn’t get a drink for love nor money. There wasn’t a countdown on the roof, everyone just sort of did their own one. Live music and performers were good. The DJ that played after midnight was okay but often played songs not many people knew and I think a lot of people left. It was just poorly executed. For a night that only comes round once a year and the amount paid, you’d expect something a lot more organised and fun.
We spoke to a few couples and they actually shared similar views. Before we booked we did look on tripadvisor for any reviews on the NYE party as we were told it was a yearly event but we couldn’t find any so put our trust into the hotel, I wish we didn’t though to be honest. Hopefully this will help people that might think about booking in the future. I’m not saying to steer clear completely but just to set expectations because I feel I personally could’ve gone elsewhere and had a much better experience.
All in all for me it was a bit disappointing and I definitely wouldn’t recommend for big occassions.