100%
Members Recommend
4.5
Very Good 1287 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Waterside location means awesome views through floor-to-ceiling windows
  • Gorgeous, full-service BSpa by Karin Herzog, with Turkish bath and hamman
  • Vinho Verde, the locally produced white semisparkling wine
  • Hotel’s Café Mensagem and Oyster & Sushi Bar

What To Know

  • Lovely Belém is four miles from the city center; you can take a tram
  • Lisbon’s ancient cobbled streets and uneven pavements require comfy flat-soled shoes
  • Spa treatments are pricey – about $100 for a 50-minute massage
  • Right next to the spot from which the famous Portuguese explorers set sail
  • There's a free airport shuttle servicing the Altis group’s six city properties

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at Altis Belém Hotel & Spa, you’ll be centrally located in Lisbon, steps from Popular Art Museum of Lisbon and minutes from CCB Cultural Center of Belem. This 5-star hotel is within close proximity of Museum of Design and Belem Cultural Center.

Make yourself at home in one of the 50 individually decorated guestrooms, featuring minibars and espresso makers. LCD televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find an outdoor pool, an indoor pool, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Lisbon? This hotel has 2399 square feet (223 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.

How to Get There

Altis Belém Hotel & Spa
Doca Do Bom Sucesso
Lisbon, 1400-038 Portugal

Reviews

4.5 Very Good 1287 Reviews
Great location and fabulous views
Reviewed 2 days ago

Rooms was fabulous, very comfortable with great views. Breakfast was amazing, so much choice. The spa treatment was superb. Only criticism is no milk for coffee provided, and films on demand not working.

Fair at best!
Reviewed 3 days ago

We arrived at the Belem after 7days hiking the Tour de Mont Blanc. We expected an exceptional hotel with bling, spa and modern amenities. We really wanted to treat ourselves. Upon entering we received a wonder greeting, explanations of the grounds and a wonderful much needed complimentary glass of wine. Our room was "the favorite" amongst the staff. It was as pictured, gorgeous and wonderful. The morning after our arrival we took off our rose colored lenses. The room was not so clean. Crumbs and debris on the carpet, smudged walls, cracked grout, a non working rain shower and a broken sink drain. The outdoor furniture was hard plastic, super uncomfortable, and an awkward configuration. Cushions would make a huge difference, and blankets for the chilly evenings. We reported the non working shower and the broken drain, and it was fixed in a day. However I needed my husband to use brut strength to turn it on and as for the drain cover it was strategically place over the drain and still broken. Maid service was weak. I actually wore slippers while in the room...it never felt clean. The blackout curtains were broken and needed to be manually opened and closed on the deck side of the room which was a hassle. There is a super bright exterior flood light outside so the blinds where a must if you wanted to sleep. There were many control panels for the exterior shutters, lights and interior blinds it was very confusing. The bath light was in the sitting area which was hard to find especially at night.
The Breakfast buffet was beautiful and very good. The service was also terrific...lots of hot coffee and they were happy to make eggs per our request.
The bar was lonely and empty most likely because the barstools faced the wall vs the beautiful outdoors, however the outdoor bar was lively and full. The service was slow but we weren't in a hurry. The waiter was friendly and even asked the unattended children to play elsewhere than in front of us.
The spa was clean and very quiet. The indoor pool was relaxing but the jets didn't work. I booked a massage for 3:30pm and they called on me after 4. Very apologetic so I was offered an 80 min massage vs the 60 min that I had booked. Oh yeah and they didn't hesitate to up charge me.
Upon leaving we were unable to use the free shuttle service to return us to the airport due to our early flight. They were happy to call a cab for us and we got the bill for that. We spent over 700euros per night at the Belem on a room that was far from perfect. We booked a private tour guide through the Belem at 250 euros & had a wonderful guide. The Belem wasn't open to telling us about the shuttle pick up or drop off from the airport we found out through the tour guide. We asked for some coffee "to go" as we headed to the airport at 6a.m. They were happy to get us a cup if we were to consume it at the front desk, no to go cups avail. Its the small things that make a difference.
At the end of the day....the Altis Belem Hotel is mediocre, a bit run down and very overpriced for what you get.

Great location with Views of River
Reviewed 6 days ago

Great stay and enjoyed the boardwalk of the Hotel and the views. Hotel Always smells wonderful! Breakfast was great, dinner was not great. Staff was very friendly and really enjoyed the Bar lounge with music and cocktails.

Boutique Hotel in the heart of Belem
Reviewed 7 days ago

Our recent visit to Altis Belem was great - we debated between this hotel and another Lisbon Starwood property but ultimately chose Altis Belem for the onsite gym (which the other property did not offer). The hotel was perfect for our needs - comfortable and spacious accommodations, lovely view of the water, walking distance to Belem attractions, a quick taxi into Lisbon and a Michelin-starred onsite restaurant. The hotel had a nice breakfast spread (included with our room), a concierge service that helped us with restaurant recommendations and bookings (including at the onsite Feitoria) and two outdoor bars with nice views of the water. We had a brief (2 nights) but very nice stay at the Altis Belem and would recommend it as a solid option close to, but not in the heart of, Lisbon.

The location is the best to know Lisbon. Tejo river Omnipresent.
Reviewed 2 weeks ago

Our suite was spacious with good views of the famous Belem Tower. Perfect soundproofing, small pool but with sympatic care and very nice view of the Tagus river. The spa is interesting but at summer. The only thing I didn’t like was the ambiance of the restaurant, but ok, it has the wonderful Feitoria,1 Michelin star, in the same building.I forgot the name, sorry, but we were very well received by a friendly Portuguese woman. The location is the best to know Lisbon without stress, we rent a boat right next to the Hotel. I loved the name of the rooms because it reveals the beautiful history of the Portuguese Discoveries.