The Westin Excelsior, Rome
- Free WiFi
- Handicap Accessible
- Parking On Site
A stay at The Westin Excelsior, Rome places you in the heart of Rome, walking distance from Palazzo Barberini and Ecstasy of Saint Teresa. This 5-star hotel is within close proximity of Santa Maria della Vittoria and Piazza di Spagna.
Make yourself at home in one of the 316 air-conditioned rooms featuring minibars and LCD televisions. Your room comes with a pillowtop bed. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and shopping on site.
Food & Drink
Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Rome? This hotel has 16372 square feet (1521 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
We arrived from Southampton cruise port around 11:30 with prior check and with an early arrival. When we checked in our desk service rep did not acknowledge our status, or make eye contact. Just told us our room was not ready and to come back later. We checked our luggage and headed out to stroll around Villa Borghese for a couple of hours. When we returned we were optimistic our room would be ready but no. Again the desk clerk just said you will have another 45 minutes to an hour wait. Finally at 2:30 we were able to get in our room. We collected our luggage and headed to our room. We were not escorted to our room by a bell hop, or when we arrived there was no bell hop to help with our luggage. My husband had to struggle with it while I checked in.
I had requested to use my Suite night upgrade prior to arrival, but evidently it was not honored, with no acknowledgment of this until we arrived home in an email. We had a decent size room that might have been a slight upgrade of some sort but definitely not what we had hoped for. The room’s decor was old and tired, but most reviews have had the same observation. Generally everything was OK with the room, just not what I had hope for.
We had breakfast (buffet) in the restaurant both mornings of our stay and it was a little hectic. We were seated right at the buffet line for the personalized egg station. People in line we nearly standing on top of us. It was difficult to get to our seats when we got up to get anything. The table service for coffee was lacking.
The outwardly appearance is with old world charm. The inside needs some updating. Service was definitely not Marriott standards. We have been Marriott members for a long time and since the merger we have only stayed a couple of times with Starwood hotels and this was a first time Westin. I will probably stay away from these brands in the future. I feel they have not caught up to the Marriott brad with their service, hotel condition, and acknowledgement of status.
We stayed at the Westin Excelsior in Rome for our final night in Italy, right before flying out the next morning. As indicated by all of my other reviews, I tend to prefer smaller, locally-owned hotels, guesthouses, and B&Bs to get a real feel of the place I am staying as well as to support local business owners. However, the Westin was the best option for our last night and it did not disappoint!
We were upgraded to a lovely suite a few days before our arrival. There was a mix-up to our reservation, though, so instead of being for three guests, it was only for one. The hotel responded immediately, though, and within minutes of our arrival, brought what they called a "rollaway"; a rollaway to the Westin, though, is just a luxurious twin bed. Seriously., I am not sure my mattress at home is as nice as the mattress of the rollaway. The bathroom was luxurious.
The hotel is beautiful, with fresh floral arrangements everywhere and gorgeous furnishings. Everyone provided excellent service, from the front desk to the concierge to the bartender to the housekeeping staff. I know that excellent service is expected at a hotel like the Westin but you could tell that these people were proud of the service they provided and wanted to show their hotel in the best light. Not only did I appreciate their accommodation but I truly respected them as well.
As far as location goes, this is in a tonier part of Rome, across from the U.S. Embassy and near the Borghese Gardens. It is in a quiet area and I was surprised at how little there was to do at night in the area directly around the hotel. That being said, when we were wandering around, we stumbled on Piazza Barberini a surprisingly short distance from the hotel so I think it is within walking distance of most sights.
If you have the money and prefer a traditional, American-style hotel, I highly recommend the Westin Excelsior!
I stayed here after an unremarkable stay at the nearby St Regis. I walked by the Westin on my way to get a rental car and stopped in. I'm glad I did.
The area around the Westin is one of the better parts of Rome, since the via Veneto has an abundance of shops and restaurants. It is where large parts of La Dolce Vita were filmed, including this hotel. Good food was just steps away, as was a nice wine shop and upscale clothing stores. The Westin is just a few blocks away from the American Embassy, so you know the area is safe.
We are Platinum members of Marriott, so we were expecting an upgrade from the normal room, but boy were we surprised when they put us into a corner suite with a beautiful balcony overlooking the via Veneto. We spent more than an hour out there appreciating the gorgeous sunshine and warm weather while drinking some wine.
The one ding on this place (and it's a big one) is that the carpets and some of the furnishings were dirty and stained. Both the carpet and the chair at the desk had large, noticeable stains that should have been cleaned or replaced. The bed and linens were all clean, just the carpet and furniture were dirty.
We enjoyed our stay and would have given it a 5-star rating if the carpet and furnishings were replaced.