What We Love
- The sixth-floor restaurant serves one of the best tasting menus in Rome and has stunning views
- Genuinely charming service; nothing is too much trouble
- Close to the Via Veneto and within walking distance of the Spanish Steps
- Free WiFi
What To Know
- A $9 city tax per person, per night, will be collected by the hotel at checkout
- Children are actively welcomed; this is Italy, after all
- The decor is lavishly old-fashioned — no stripped-down minimalism here
- Located right by the glorious Villa Borghese gardens
- Free WiFi
- Parking On Site
- Room Service
Understated elegance in a neoclassical villa. The five-star Eden has been one of Rome’s finest hotels since opening in 1889, and it can count Mark Twain, Ernest Hemingway and Federico Fellini as former guests. The flagship property of the Dorchester Collection, it’s a classic grande dame a five-minute stroll from the Spanish Steps. Plush velvets, rich damasks, overstuffed sofas, curlicued carvings, marble busts and costly antiques fill the public areas, and the sixth-floor restaurant commands some of the best views of the Eternal City.
Bed and Bath
The 121 graceful guestrooms are light and bright, even in the smaller categories. You’ll find yourself in a tasteful refuge of crisp white linens, dark woods and ankle-deep carpets. The bathrooms are decked out with cream marble, mirrored walls and antique enamelwork (although there’s no sacrificing on the water pressure in the power showers), and they’re stocked with generous supplies of Gilchrist & Soames toiletries.
La Terrazza dell’Eden restaurant serves one of the best tasting menus in Rome; the highlight of Michelin-starred chef Fabio Ciervo’s seven-course blowout is a loin of lamb with hazelnut crust, lamb shoulder confit and thyme sauce. Wine pairing is an added pleasure. The obligatory Roman aperitivo at the Giardino dell’Eden bar provides a stunning bird’s-eye view of the Eternal City. Elsewhere there’s a modern fitness center, and in-room massages are available.
In the Area
If upscale eats are your thing, check out new kid on the block Marzapane, a tiny black-and-white eatery whose chef, Alba Esteve Ruiz, is tipped for a Michelin star. For ice cream try Giolitti, the most elegant gelateria in town. And for luxe shopping off the beaten track, head to the lively Via del Governo Vecchio, in the centro storico, an atmospheric street full of great little shops. Galleria Borghese has the best collection of art south of Florence: sculptures from ancient Rome to Canova and Bernini, a roomful of Caravaggios and an upper gallery packed with Raphaels, Cranachs and Titians.
How to Get There
Stayed at the Hotel Eden for a week while in Rome. Hotel was recently refurbished and everything was beautiful. We had a suite on the second floor - view was not great - parking structure across the street. The room itself was perfect. Small guest bath and living room, dressing room with plenty of closet space, large master bath and king size bed in bedroom. Everything was controllable from an iPad, A/C, heat, lights, along with hotel info. Nice set-up. Best feature - night light - don't know why every hotel room doesn't have a night light. Also fresh fruit every day. Loved this hotel and would stay again. Concierge always gave us good tips and info, set up private tours with hotel car and private guide.
Firstly I really like this hotel and you can see that from my previous review 12 months ago. Unfortunately when I stayed last week for a meeting in Rome, the experience was simply not the same as the previous experience which is frustrating given the property is fantastic and in a good location. Unfortunately the basic service was not good enough for the price charged. I had one business meeting so someone else was effectively paying but for me that doesn't matter it should deliver against the price charged.
When I checked into the Prestige room I was amazed at the finish on the housekeeping, there was a seriously badly marked table with multiple plate or glass marks which should not have been left the way I found it given it's the main table in the room. The desk hasn't been dusted and then 2 of the main mirrors hadn't been dusted or one case badly wiped. All of this fine in the grand scheme of things if the cost is half what the Eden charge but it's not and it's a sign of slipping standards. I rang receiption literally 5 mins after checking in and had one of the receptionists say to me what's wrong, we've upgraded it to a prestige with a view as if I should somehow be so grateful. Firstly there isn't much of a view anyway from the 3rd floor so it's not a major benefit as they appear to think it is and it's definitely not worth paying extra for anyway.The reaction from reception wasn't the best approach when dealing with a client complaining but I asked for someone to come have a look at the room. A few mins later 2 ladies came up from house keeping and I showed them the issues which they agreed should not have been left that way. I left it to them and went out for a meeting. Came back and good news all sorted and they fixed the issues which great but my issue is that I shouldn't have to spend my time doing this for the cost of this room.
I went to the lounge in the evening for a glass of wine, service was poor and there was only 3 guests and the pianist. There was a bar manager and a server and service was poor with cups/saucers left for almost an hour without being cleared around the lounge. I'm not sure what these guys do with their time but it's simply not good enough plus I had to ask them for both glasses of wine I had otherwise I would have been ignored. This coupled with a problem with the main ceiling downlights lights flickering on/off like disco lights across the ceiling which is annoying after 10mins, I don't mind putting up with it in my office but here...seriously! I spoke to the duty manager who did not fill me with confidence they would sort this out anytime soon, instead suggested a number of people go to the 8th floor bar. Personally I saw more people going out than to the lifts. I think the lounge is great and a missed revenue opportunity but if they don't want to use the space then close it but don't pretend a 5 star service is given when from my perspectve it's not. Last year was 100% better so please sort it out and don't make poor excuses for a lack of management action.
Room service was very good without being amazing.
Breakfast mix up over the hot food order with a young member of the team and to be honest by this stage I couldn't be bothered to say anything. Francesco is simply excellent but can't be everywhere at once.
Overall I suspect the Eden is still the best in Rome but I really hope they aren't resting on their laurels which I fear they are. I need to be back in April and if it's not better then I'll look for somewhere else to stay which would be a real shame as these are service issues which should be easily fixed and I don't want to waste my time having to highlight them, I'm staying in the first place for a hassle free stay that is what the price premium is meant to ensure.
About 10years ago, we decided to splurge and treat ourselves to a fabulous lunch, and following a Fodor recommendation, chose the top floor restaurant with a marvelous view of the city. This time we did a repeat visit with friends, originally with the intention of having a cup of coffee. Having seen the menu, we opted to take a serving of fried calamari as well as fried prawns. The portions were generous, and in addition we were offered 2 servings of amuse bouche, as well as other snacks. We ended up with coffee and a serving of tiramisu. The prices were very reasonable, the service beyond courteous, and the food was great. So if you want to feel a millionaire, without paying the price, that’s the place for you!
I can not think of anything negative about this hotel.Although it is my first stay ,i felt like i have been always a guest.The care and friendliness were genuine every where from the ouside door up to the room.All what you need is provided and if you need anything more just ask.
The location is superb just 10 minutes from the upper part of spanish steps.
The rooms are sound proof,beautiflly decorated and the bed is so comfortable.Cleenliness is outstanding.I loved the fresh calming scent of the room and the corridors.
The panoramic views of the restaurant are great.You do not want to have breakfast outside the hotel.
I thank all the staff for making my stay unforgetable.Chiara and Roberta at the front desk,Antonio the concierge i can not thank you enough for making me feel at home.
This is the only hotel i want to stay at when i visit Rome next time
One of the best hotels in Europe I’ve stayed at. The staff is really amazing; incredibly helpful and professional.
The hotel is located very conveniently close to the Spanish Steps and the rooms and facilities are great.
I’m sure you won’t be disappointed if you stay there.