4.0
Very Good 2535 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
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Historic Lounge Luxury property living room building house home

Overview

Location

With a stay at Quinta Real Puebla, you’ll be centrally located in Puebla, steps from Profetica and Puebla Cathedral. This 4-star hotel is within close proximity of Palafoxiana Library and Bello Museum.

Rooms

Make yourself at home in one of the 84 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a fitness center or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms.

How to Get There

Quinta Real Puebla
7 Poniente 105 Centro Historico
Puebla, 72000 Mexico

Reviews

Great location...but could use some staffing help
kkmosco

I won't bore you with the details of property since many other authors have talked about its history. What I will say at the outset is it is in a great location. The local town square is two blocks away and features stores, restaurants, and coffee shops.

Since it is on a side street away from the hub of activity (where most businesses are open until after midnight) it is very quiet in terms of exposure to town square noise.

My first impression was via email. I am a creature of habit and like to have my coffee in the morning. I asked if there were coffee shops nearby and Jacqueline Lanzagorta Ruiz responded "Yes". I would expected more info but maybe that's me. I asked about bicycle access in the area and her response was for me to go to the local office of tourism (no location given). FYI...if you go to the tourism office that is roughly two blocks away there are between 3-4 young people behind the counter that do not speak English. Bottom line...this hotel is in desperate need of a concierge.

I was there with a large group checking in. Some of my party had asked for an early check in (they arrived at 9 AM) but were not able to get to their room until well after 3 PM. I knew their check in time but was not able to get my room until 4 PM. All of us had our issues of some type with the staff...mostly responsiveness.

When I entered my room I noted a strong smell of a spray...like an air freshener. I did not think much about it....but when it wore off the room emitted a strong odor of sewage. There is some type of sewer trap underneath the bathroom sink (in all of the rooms) that presumably was the culprit. I had them come out twice to try and reconcile but their efforts only yielded a short term relief. To be fair...my family had a second room next door and had no problems.

On the positive side...the AC worked better than any other place I have stayed. The beds were incredibly comfy.

Some of the other authors mentioned the noise. There is a large open courtyard at the center of the hotel. It is a really nice location for events. Problem is...if there is an event that runs late it can get really noisy. One night I was there they were preparing for a tourism promotional event and they workers were there banging away until 1:00 AM. I saw what time they started...had they started in the morning this would not have run so late. If you do stay and are noise sensitive there is a smaller courtyard with rooms surrounding it that has no noise and is quite insulated from the main courtyard noise.

There were some other minor service related issues...but not unlike other traveling experiences. One epic fail took place with me in particular and I am bear some responsibility myself. I had placed three pieces of luggage into secure storage and obtained a ticket. I had a shuttle driver pull up and I gave him the ticket to load the stored luggage along with what I had carried down. By the time I checked out my family was already in the vehicle and had not seen the luggage being loaded. About two blocks from the hotel my daughter asked to be sure all of the luggage was there. I had the driver pull over and found that the bell boy had loaded two pieces of luggage that were not ours...and we were missing three pieces of own...one that included my passport. I had to sprint back to the hotel (because of traffic) to ensure my luggage was not given away (especially my passport).

If you are worried at all about security this is your place to feel safe. All of the local police pull up in front of the hotel to use their bathroom. It seemed like there was always a police presence in front of the hotel.

I know I am not giving the most favorable review...and I really, really thought with just a little work this place could be outstanding.

Historical Site
Victoria B

Puebla hotel was a convent converted into a hotel. The decor was from the Spanish time. With 3 person in a room, he room was comfortable. The only thing that I wish could be better is the lighting in the bathroom. The light did not illuminate the bathroom mirror so was challenging to put your make up. The food was OK. The staff were professional. The location was walking distance to the shops, restaurants and churches.

I WAS THERE FOR THE SALLES, SAINZ GRANT THORNTON PARTNER'S ASSEMBLY
274analuisam

It is now a Hotel but it used to be a convent in the 18-19 century. It has been refurbished and service there is just wonderful. The city of Puebla is a beautiful very colonial city and has a large amount of churches and convents worth visiting. Food in the state of Puebla is just incredible and it is worthwhile visiting it together with the neighboring town/city Cholula. The University of the Americas moved there from Mexico City and it is an excellent university