4.0
Very Good 394 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
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Historic Lounge Luxury property living room building house home

Overview

Location

With a stay at Quinta Real Puebla, you’ll be centrally located in Puebla, steps from Profetica and Puebla Cathedral. This 4-star hotel is within close proximity of Palafoxiana Library and Bello Museum.

Rooms

Make yourself at home in one of the 84 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a fitness center or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms.

How to Get There

Quinta Real Puebla
7 Poniente 105 Centro Historico
Puebla, 72000 Mexico

Reviews

4.0 Very Good 394 Reviews
Beautiful Historic Hotel Steps from the Zocalo
Reviewed 1 month ago

I have stayed at Quinta Real several times over the last several years, and have hosted large groups at the hotel as well. For the money, this is the best hotel experience in Puebla. Yes, there are nicer/newer hotels in the area, but they are MUCH more expensive. The staff at Quinta Real is exceptional, and the rooms are very nice. Every room is different, but that's to be expected at a hotel built on the grounds of a 16th Century Convent! For me, any quirks at this hotel are quickly forgiven due to the historic nature of the building. I've never had a bad experience here. The rooms are clean, the staff is fantastic, the food is great (especially the Sunday morning buffet!), and you are literally just steps from the zocalo (center square / cathedral). There are several great restaurants within a few blocks, the best by far being El Mural de los Poblanos just around the corner. This is truly high-end modern mexican cuisine only a half block away.

I'll continue to stay at Quinta Real (formerly Camino Real) and will recommend it to all my friends. While it's just one small step below really high-end luxury, I've never been unhappy with any aspect of service, comfort or convenience.

Beautiful yet less comfortable
Reviewed 1 month ago

We came 6 family members, stayed for 2 nights.

My husband and I stayed at room number 315
Pros: beautiful beautiful beautiful. Good service.
Spacious rooms.
Amenities are excellent.
Bed sheets delicious.
Quite.

Cons:
uncomfortable bed.
very small window with no view
Shower door doesn’t close properly and a lot of water comes out.
Dining and breakfast area is FREEZING!!!!

Hope you enjoy your stay :)

Good Centro Location
Reviewed 2 months ago

Quinta Real is a good Centro choice for enjoying the myriad of walkable city attractions. The hotel, in a converted nunnery, has nicely updated rooms. The hallways and accessing the various sections of the hotel is somewhat convoluted but expected for a building of its age and not designed as a hotel. We booked a suite external view king bed. Our room, 410, is probably the furthest from the front desk and the elevator for this section only takes you to the third floor. The room was nicely appointed with an upgraded bathroom (walk-in shower, no tub), comfortable king bed, air conditioned, only English news channel on TV is Fox news, so nothing to watch for us. The room has a fridge, two small bottles of water replaced daily, a safe, good lighting and slow free Wi-Fi (you can pay to upgrade to premium) and enough outlets for toy charging.

Never again staying at a Quinta Real
Reviewed 2 months ago

After a poor stay at Quinta Real in Oaxaca, I was promised a great experience at Quinta Real in Puebla.

I did not get it.

It’s a shame because the hotels physically are beautiful old converted convents. But the service is lousy. As at Oaxaca, many of the staff, especially at the front desk and front door, are simply not friendly, nor did I receive a warm welcome, at all.

While my room was lovely, I had to endure a loud party in the courtyard that went on until 1 am last night ( “and I received no warning about this party), and I had a 5:30 am taxi to catch. I did complain about it, but they didn’t do anything.

In fact, when I went to check out, they charged me for a bottle of water from my room, and they charged me for two days of wifi, which I also complained about, because the WiFi functioned so poorly. You would think as a gesture of good will and great service, they would not have charged me the $20 for the water and WiFi, and because of the loud, late party. I even said to the front desk guy, why are you charging me for WiFi when it worked so poorly? He didn’t care.

There is a problem with customer service at this high end chain of Mexican hotels. It obviously starts at the top, and filters down to the hotel employees. They do not understand what great service is, and I suggest they study Apple, Nordstrom’s, and The Ritz Carlton models of OUTSTANDING customer service and what that looks like.

Again, this is a 5 star hotel chain that offers maybe 2-3 star customer service, at best.

Beautiful property in the center of Puebla
Reviewed 3 months ago

Old monastery, little dusty, with some charm.
My room was without window, so I had to sleep with open door, because carpet in the room looks only relatively clean ( maybe clean , but too old)and room was little smelly.
But the room was not too small and very quiet
Breakfast was very good on Sunday and OK on Monday.
All together was OK.