4.0
Very Good 146 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
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Historic Lounge Luxury property living room building house home

Overview

Location

With a stay at Quinta Real Puebla, you’ll be centrally located in Puebla, steps from Profetica and Puebla Cathedral. This 4-star hotel is within close proximity of Palafoxiana Library and Bello Museum.

Rooms

Make yourself at home in one of the 84 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a fitness center or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms.

How to Get There

Quinta Real Puebla
7 Poniente 105 Centro Historico
Puebla, 72000 Mexico

Reviews

Planificación de Boda / Wedding Planning
LeraniRengifo

Kindness costs nothing. La amabilidad no cuesta nada. And rudeness costs everything.

My fiancé and I travel all around the globe often and this is the first time that we had such a horrible experience. Our hope was to have our wedding reception at the Quinta Real (Puebla). After trying for the past 2 months through email and in person, through a friend, to acquire any information, I decided to personally travel to Puebla in hopes of taking care of it. I arrived on a Saturday and was told that there was no one who could help. The receptionist took my number and didn’t get back with me. This was my fourth attempt to contact someone at the hotel. Thankfully, Adrian, the security guard, along with the head of security were very nice and tried to assist me in every way they could. I returned again on Monday and the sales manager of banquets, Marco, showed me the hotel. He stated he had to talk to his supervisor to further assist me. I communicated that my visit to Puebla was short, that this wasn’t my first attempt at obtaining information, and to please get back to me as soon as possible. I did not hear back until Thursday, four days later.

The next day, I visited the hotel to sign the contract. Then, the head of banquets joined us. I was grateful until she little by little added on several caviats that I hadn’t been informed of. Her attitude was very unprofessional, as if she was doing me a favor. Then she kept giving me more obstacles rather than offering help or solutions. In all this, the hotel lost out on a $25,000 weekend and our recommendation to our friends and family, all over her unprofessionalism and terrible customer service.

The same day, I attempted to speak with the General Manager in hopes of salvaging the plans. First, I was told by the receptionist I needed an appointment. Shortly after that, the check in personnel stated the manager was at lunch. Lastly, the reservation manager stated he was unavailable. It appeared as if they wanted to avoid me speaking to him at all costs. At this point, I have decided to take my business, family, friends to the beautiful Cholula where I am sure they will be taken care of in future travels. The boutique Hotel Quinta Alhondiga Galindo and Quinta Aidel have exceeded our expectations. They are wonderful people.

To my fellow Americans I encourage you to stay somewhere other than La Quinta Real (Puebla).

Five stars for the mole (best in Puebla!) and three stars for the hotel lodging
TedW67

I was here as part of a tour group of about 18 people for a yoga retreat. The highlight of this hotel, by far, was the mole served in the restaurant (best anywhere in Puebla, and after having mole for dinner here our first night, I ended up trying mole for lunch and dinner in all the other restaurants that we went to in Puebla over the next three days) and the breakfast buffet was very good too. Being a former convent, the additions to the hotel's design including the retractable roof above the courtyard were pretty impressive for whatever that's worth. The location of the hotel seemed a bit away from all the action, if there was such a place in Puebla, and the rooms seemed more drab than what you see in most online photos. I didn't book this hotel as part of my tour, so no way to compare it to other hotels when booking as I otherwise might have. My guess is there are better hotels in Puebla for similar pricing, but this worked for a few nights.

STEP INTO THE PAST!
StanBartosiak

Puebla, the city, turned out to be one of the GEMS of my recent tour of the Yucatan with GateOne! This colonial city is beautifully restored with many restaurants, cafes, churches, handicrafts shops and places of interest to intrigue.
I stayed at the Quinta Real hotel, a few blocks from the city main square, which was a 16th century convent turned hotel. Besides the excellent location, the site exudes history and charm. It has a very large inner courtyard with dining service which was excellent. The rooms was spacious enough, with 21st century upgrades of AC, showers and very comfortable beds.
The reception was quick and easy, thanks tom karen Zuniga Perez, and the restaurant hostess, Teresa, was SO cheery and helpful. Thanks, also to the 'egg' folks, Valeria and Daniel.
BRAVO!!!!