The Reserve at Paradisus Punta Cana Resort – All Inclusive
What We Love
- All meals, alcoholic and nonalcoholic beverages, daily activities and non-motorized water sports are included in the Jetsetter rate
- All rooms have whirlpool tubs and private balconies or terraces
- The private pool and stretch of beach dedicated to Reserve guests
- The tots will love the adventure park, whale-shaped water slide, and fun-packed Kids Zone
- Opt for a room with Family Concierge service for upgraded perks geared toward families
What To Know
- The resort is sprawling and bisected by a mangrove swamp; shuttle service runs every 10 minutes to transport guests to the beach, spa and collection of restaurants
- Try to make your dinner reservations upon check-in; some restaurants fill up quickly
- Free WiFi
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
- Room Service
Spread over 96 acres, the Paradisus Punta Cana is bisected by a sprawling tropical mangrove marsh. Given the natural surroundings, the hotel decor aims to bring the outside in: The lobby is an open-air pavilion flanked by palm fronds, trellised plants and rich mahogany or rattan furniture. On the opposite side of the marsh, the beachfront restaurant complex has the look of an upscale nightclub, with white cabanas, gilded accents and cheeky lamb-shaped benches. Double beach beds and colorful light sculptures give the adjacent Gabi beach club a loungey, Miami flair.
Bed and Bath
Unlike the design-oriented lounges and restaurants, the room decor is subdued and contemporary, with subtle Japanese-inspired touches such as orchid photographs and sliding screen doors. Each of the 170 suites comes with cushy bathrobes, Thierry Mugler bath products and a minibar. All rooms — even the smallest category, the 609-square-foot Master One-Bedroom Suites — have double whirlpool tubs and balconies or terraces. The Reserve consists of eight villas that share an intervilla concierge service; consult them if you need dinner reservations, spa appointments and the like.
In addition to the hotel’s seven pools (including a lagoon-like main pool and two reserved for children), the Reserve’s main draw for families is the Kids Zone, a children’s clubhouse with a rock wall, bounce house, arts and crafts station and even an infant nap room. Book a treatment at the Yhi Spa, a Zen enclave with palapa-style treatment rooms and a tribal statue–dotted pool area. Of the 12 restaurants at the resort, three are specific to the Reserve — but it’s worth heading to the five-restaurant complex in the main resort, which has a hip spread of international cuisines. There’s also a top-notch gym, a casino, four tennis courts, rotating daily classes and a varied roster of nightime entertainment.
In the Area
The Paradisus is set along immaculate Bavaro Beach, so there’s no need to pony up for snorkeling excursions — there’s a natural coral reef brimming with colorful aquatic life running along the turquoise coast right in front of the hotel. Don’t miss dining at Michelin-starred Martin Berasategui’s molecular gastronomy restaurant, Passion, at Paradisus Punta Cana. Though not part of the all-inclusive package, this Spanish celebrity chef’s seven-course tasting menu (priced under $100) is a scrumptious bargain. Golf fans will also appreciate the unlimited golf and zero greens fees at the Cocotal Golf & Country Club. If you’re looking for nightlife beyond the hotel grounds, locals love Akon’s Jewel Club.
How to Get There
This was our 3rd time visiting the Reserve and sad to say that it was our last visit. The hotel is showing it's age with rooms looking a little worse for wear. We decided to spend extra money this time and reserved the family concierge, mostly due to the private transfer around the large resort. My 81 years old mother in law could not walk from the reserve to the beach however we could never get a bus and ended up waiting 15-20 minutes each time. Our concierge said to give him 30 minutes every time we asked for a ride to and from the beach. We called the hotel 2 days before checking in to ensure that my mother in laws room would be on the ground floor only to arrive and be told that our rooms were on the 3rd floor. The toilet in the room was broken and so we asked to change rooms or for it to be fixed immediately. We were told that it was fixed only to find out the hard was that it was not.....lets just say that we had to shower and wash our feet every time that the toilet was flushed. We were also not impressed with the buffet as only 1 person was cooking and so we had to wait 20 minutes for meat to be cooked. I realize that there is a lot of complaining in this review but there was nothing about the reserve that made it worth the money this time around. You'll see that my previous review of this hotel was great so you can imagine how disappointed we were this time around. We took time to speak with a manager called Janette and she nodded her head and said she would get back to us about our complaints.....we never saw or heard from her again. Just a total disappointment. We will try the Hard Rock next time and that would be my recommendation for anyone wanting to go to beautiful Punta Cana.
Great experience at The Reserve Punta Cana Paradisus!
We were taken care from the moment we arrived by our family concierge Yarol! If we had any questions, concerns or requests, he was always there with a smile to answer or help.
If you are traveling with a young family, family concierge is the way to go! I have nothing but great things to say about the entire staff at the Resort.
If you are lucky enough to have Yarol as your family concierge, it will be money well spent on the family concierge upgrade!
All the staff were super friendly and always asked if you needed something.
You will enjoy spending time with Wander, Jesus and many more staff by the pool.
Overall great experience and we would definitely recommend this resort!
Thank you for making it a great family vacation!
The Bulatovic family.
We enjoyed our family vacation but wished expectations and promises made by the reservation clerk weren’t done. The resort credit didn’t deliver as promised. They were no value to us because we couldn’t use the credit as described. The credits were predetermined amounts for select services versus using them towards activities that were important to us e.g., spa, Passions restaurant, excursions. The Meliá app never worked for most of us in our party and for some once they arrived on property it stopped working. We would probably return but now we know what to really expect.
Positive experience with 3 year-old!
We just returned from a 5 day, 4 night trip at The Reserve at Paradisus Punta Cana. Overall, we thoroughly enjoyed our stay and would recommend this for a family with a toddler. We’ve traveled and seen a number of places (> 20 countries) and this is a place we’d definitely return to. Positive experiences all-around.
As with each trip, I did my research (on TripAdvisor) pre-trip and didn’t really see much from families with young ones. In depth review below...
Arrival: we booked airport transfer through Dominican Airport Transfer and arrived (after being taken to two incorrect resorts)! We were promptly greeted and whisked into the check-in reception area. Nice refreshments (great for our tired 3yo) and overview of the resort. They charge your card at this time - FYI
Family concierge (FC): for convenience, we upgraded to the FC - well worth it. Our FC was Sofia, she was AMAZING! And literally catered to our very need. We used WhatsApp to communicate our needs to her which was super duper convenient. She booked all of our restaurants the first night - recommend this, especially for the hibachi grill.
KidsZone: superb! We only dropped out LO off 4 times throughout our stay. Since she’s only 3, they allowed her to stay in the “baby room” which was nice since a number of the kids were older. She never looked back each time we dropped her off. Felt completely comfortable leaving her there. Our FC provides us with an activity menu for the week so we were able to see what they’d be able to. They also communicated via WhatsApp when there was an issue (accident).
Restaurants: we weren’t impressed with Aqua. We enjoyed Vento, Mole (ate there twice), the hibachi grill and All of the buffets!
Issues: we had an issue with our toilet and television, we notified our FC and had someone to the room within 30 min to fix this issue (pretty impressive considering it’s such a large resort).
Pools: we reserved cabanas at both the kiddie and adult pools (on the Reserve side), very nice and clean. The cabanas were super relaxing and worth reserving!
Beach: it was seaweed season (no fault of the resort, of course) so that didn’t make for a picturesque beach, BUT the resort had tractors out there trying to scrap up what they could. Nice touch. The cabanas on the be were “okay”.
Spa: husband and I decided to treat ourselves to a spa treatment. The spa facilities are really nice. The jacuzzi area is so serene, the water was cold, though. The pool and lounging areas were really nice. We did a couples’ massage and Gloria (can’t remember the other masseuse’s name) were spectacular.
Departure: super simple. Sofia met us at the check in/check out station to bid farewell. Quick lunch at the buffet.
Went for a family reunion: 17 of us and 5 kids ranging from 1-8 years. The kids had an amazing time as everything and everyone was super family and kids friendly. The family concierge was great. All of the food, save maybe one place (Hibachi...it was ok) was very good. Everyone really just had a great time.