63%
Members Recommend
4.5
Very Good 8856 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • All meals, nonalcoholic beverages, daily activities, and non-motorized water sports, plus most alcoholic beverages, are included in the all-inclusive rate
  • Upscale contemporary design scheme gives the property a swish, boutique feel despite its large size
  • Affordably priced spa delivers top-notch treatments in a stunning location

What To Know

  • Bring your kids: most families stay at the Reserve
  • The resort is sprawling, so anticipate lots of walking or waiting for shuttles
  • Free WiFi

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Casino
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
All-inclusive Boutique Family Luxury Resort Romantic property home living room Kitchen hardwood lighting cottage mansion

Overview

Luxury all-inclusive boutique resort within a resort perfectly positioned on Punta Cana’s sublime beach

The Lowdown

Comfy daybeds and ample hammocks dot the wide expanse of beach at this luxurious all-inclusive boutique resort within a resort. Whimsical chandeliers, contemporary art, and glittering bronze accents give the property a sleek, urban vibe more reminiscent of a private club than a large hotel. The tony atmosphere extends to the à la carte restaurants, which are linked by a funky lounge that serves handcrafted cocktails while you wait for your table. Decked out in soothing spa shades, rich mahogany furniture and granite countertops, the suites deliver views of the winding private Reserve pool, while generous bathrooms are kitted out with a vast hydromassage tub, a European spa shower with wall jets, and Thierry Mugler bath products. Upper-floor rooms include a hot tub on the balcony, while ground-level suites offer private access to the pool and a Balinese daybed on the terrace. When the weather is so brilliant, it’s hard not to feel a little guilty whiling the day away at the Southeast Asian-influenced Yhi spa, but you’ll lose any pangs of remorse as you pitter-patter along wooden bridges, hopping around the hydrotherapy circuits. Staying at this Spanish-owned resort means you’ll find delectable Iberian ham and manchego, and perfectly cooked Mediterranean cuisine from pasta to paella, at the property’s cutting-edge restaurants and buffet.

In the Area

Set along immaculate Bavaro Beach, there’s no need to pony up for snorkeling excursions — not when a natural coral reef brimming with colorful aquatic life runs along the turquoise coast, right in front of the hotel. Don’t miss dining at Michelin-starred Martin Berasategui’s molecular gastronomy restaurant, Passion at Paradisus Palma Real. Though not included in the all-inclusive package, this Spanish celebrity chef’s eight-course tasting menu (priced under $100) is a scrumptious bargain. Golf fans will also appreciate the unlimited golf and free greens fees at the Cocotal Golf & Country Club.

How to Get There

The Reserve At Paradisus Palma Real Resort All Inclusive
Playa Bavaro
Punta Cana, 23000 Dominican Republic

Reviews

4.5 Very Good 8856 Reviews
Good holiday but not amazing
Reviewed 1 day ago

We travelled with our 6 year old twins as a family of 4 and we got a suite with the familly concierge service.
The positives:
Our concierge Andy was great, my children loved him from the moment they met him. He got them treats every day and was really helpful not just with restaurant bookings but with any other issues that we had over the holiday, he was always available to help out and he met us every morning to check that we were happy with everything. If you have kids younger than 9 or 10 and want to make them really happy, I will say it is worth going for the family concierge.
We had a suite but we got an upgrade to a master suite which was really great. Very spacious room and very comfortable. The mini bar was always full and we had plenty of water and other drinks every day. As well, we had snacks for the children.
A few employees stand out for us: Alejandro (Happy boy), my children loved him, he was just great fun and great to talk to. Belkys Rodriguez, in housekeeping, she did a fantastic job cleaning our room and always had a smile on her face. A couple of waiters at the reserve buffet, Alejandro, Luis and (I believe) Sandro?, Moises (at Aqua), Jose (at Bana) and Bienvenido (at Rare).
For us the real asset to the hotel are the girls at the Kids Zone, they are just amazing!!! My children don’t really like kids clubs but this time was different, Alexandra is just great (we had a fun volleyball game at the beach with her), so is Carmen (we loved the water balloon fight), (and to be honest all of them but unfortunately I didn’t get their names) they are really kind and I will not doubt for a minute to leave my children with them! As well, the programme of activities is very good. One evening, we left the kids with them and went to have dinner for a little bit of peace and quiet, that was a real plus.
The negatives:
The food is not great unfortunately. The buffets are ok, the one by the main hotel is much bigger so probably better but on the other hand, it is not great to have to go all the way there for breakfast unless you are going to the beach after. The only restaurant that we liked was Mizu. The rest were really average and hidro grill was just awful.
Breakfast at the buffet at the reserve was hit and miss. Apart from the waiters that I mentioned above, it was really difficult to get a cup of coffee unless you ask several times. My husband had to get up once and ask one of the ladies wearing black dresses (not very sure what they do!) and she basically ask him where to find it….not great!
On arrival, after a 9 hr flight and nearly 2 hrs at the airport, we have a really long check in. I have done the check in online but on arrival they couldn’t even find our reservation (it was under my son’s name!!!) the lady that checked us in was very nice but keep explaining everything to us, we were really tired and just wanted to have the key to our room. As well, nobody offered us a drink at all, that would have been nice after a long trip.
All is all, it was a great holiday, will I came back???? Maybe not, I may try somewhere else.

Beware at Swim-Up Bar
Reviewed 2 days ago

We have been to this hotel multiple times and have been very happy with it until this trip. The area around the swim-up bar looks like a deserted pool. The normal upkeep that we are used to seeing at the Paradisus resorts is not there. The tiles are missing from the floor of the pool, the Pools beds and Stools have missing tiles as well. There is usually someone there in morning cleaning the pool but this time no one. There was garbage, dead leaves and crawlies on the pool wall. One of the days i went over for a drink and saw a dead lizard in the pool. I mentioned it to the Bartender, he climbed over to see what it was and just laughed it off and disappeared again to serve the Gabi .What happened to the upbeat place we knew ( feel the Grove, hear the Beat). The Bar at the Hydro Grill is much busier and livlier than the pool.

Another super vacation
Reviewed 2 days ago

This our family's sixth visit to The Reserve at Paradisus Palma Real, it gets better everytime. The hotel itself is a wonderful place, But our conciege Gabriel Bobadilla is why we return year after year. I cannot express our gratitute toward him for making our stay a complete delight. He seems to be steps ahead of us, anticipating all our wants and needs. Making dinner reservation is only a small part of what he does. Keeping us informed as to all activties for the coming day as well as checking in on us numerous times throught the day including visiting us at dinner to be sure everthing is ok. He is now part of the management staff, and the company has made an excellent choice. His personality as well as his genunie concern to make our stay great is just wonderful. I know there are many times he has staying past his normal work hours just to be sure all is good. I dont know what is planned for him next, but Melia should know I believe he is more than capably of any taskes set before him.

Birthday Vacation at Paradisus
Reviewed 3 days ago

My sister and I enjoyed our stay at the Retreat Suites at Paradisus in DR. The staff was extremely helpful, our check in was expeditious and the room was to die for! Bolivar was our personal concordance assisted with every need from toothbrushes to lost luggage. I would definitely recommend staying here and we will be back on a future vacation.

Hard to beat this vacation!!!!
Reviewed 4 days ago

We visited the reserve at paradises Palma real for spring break wit my husband, mother (74 with a wheelchair) and a 9 and 11 year old boys. We had 2 swim up rooms. Totally fabulous!!! We were in buildings 50 and 51 which were perfect and clean. This resort, unlike others, has great vegetation affecting shade in the pool and tons of of hiding places with day beds and chairs for complete seclusion. It was so safe that we let our kids go anywhere they wanted. Our concierge, Jose, was perfectly wonderful and helped up plan excursions and made dinner reservations. Dominico, was our breakfast server who was always so pleasant with a giant smile first thing in the morning. This is a place you can definitely relax - even during spring break- the pool didn’t feel packed, yiu acn always get a drink at the swim up pool and you don’t need to reserve chairs with a towel. However, if you choose to take the short golf cart ride to the main resort, you will feel the crowds I. The pool, at the beach and in the buffet. So, you have the choice... relax at the reserve or party a bit at the main resort. Definitely going to return!

I also do t want to forget to mention Carlos and Emily fro the kids club at the reserve. My kids adored them!