The Reserve At Paradisus Palma Real Resort All Inclusive
What We Love
- All meals, nonalcoholic beverages, daily activities, and non-motorized water sports, plus most alcoholic beverages, are included in the all-inclusive rate
- Upscale contemporary design scheme gives the property a swish, boutique feel despite its large size
- Affordably priced spa delivers top-notch treatments in a stunning location
What To Know
- Bring your kids: most families stay at the Reserve
- The resort is sprawling, so anticipate lots of walking or waiting for shuttles
- Free WiFi
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Comfy daybeds and ample hammocks dot the wide expanse of beach at this luxurious all-inclusive boutique resort within a resort. Whimsical chandeliers, contemporary art, and glittering bronze accents give the property a sleek, urban vibe more reminiscent of a private club than a large hotel. The tony atmosphere extends to the à la carte restaurants, which are linked by a funky lounge that serves handcrafted cocktails while you wait for your table. Decked out in soothing spa shades, rich mahogany furniture and granite countertops, the suites deliver views of the winding private Reserve pool, while generous bathrooms are kitted out with a vast hydromassage tub, a European spa shower with wall jets, and Thierry Mugler bath products. Upper-floor rooms include a hot tub on the balcony, while ground-level suites offer private access to the pool and a Balinese daybed on the terrace. When the weather is so brilliant, it’s hard not to feel a little guilty whiling the day away at the Southeast Asian-influenced Yhi spa, but you’ll lose any pangs of remorse as you pitter-patter along wooden bridges, hopping around the hydrotherapy circuits. Staying at this Spanish-owned resort means you’ll find delectable Iberian ham and manchego, and perfectly cooked Mediterranean cuisine from pasta to paella, at the property’s cutting-edge restaurants and buffet.
In the Area
Set along immaculate Bavaro Beach, there’s no need to pony up for snorkeling excursions — not when a natural coral reef brimming with colorful aquatic life runs along the turquoise coast, right in front of the hotel. Don’t miss dining at Michelin-starred Martin Berasategui’s molecular gastronomy restaurant, Passion at Paradisus Palma Real. Though not included in the all-inclusive package, this Spanish celebrity chef’s eight-course tasting menu (priced under $100) is a scrumptious bargain. Golf fans will also appreciate the unlimited golf and free greens fees at the Cocotal Golf & Country Club.
How to Get There
My husband and I travel to a lot of the Caribbean. This is the only resort we have ever frequented more then once. We love the grounds. We love the staff. We love the food. We love walking back and forth from the beach to The Reserve. Julio and Wander at The Reserve bar are top notch! I miss my passion fruit martinis already. My friend Santo, had my chair and drink ready at the beach each day and was the sweetest man possible. Yesica, our concierge was amazing. She went above and beyond. I can't wait to plan our next trip back!!!
This is a third vacation at a Melia resort and was very much looking forward to it. Our first was in Puerto Rico which was 5 stars and the second was at the Melia next door in the Dominican Republic in 2016. This visit was such will stop us from ever visiting Melia properties again! First and foremost they created a "APP" for booking restaurants and assigned you a personal assistant to help you schedule your dinners, spa whatever. What they don't tell you is that WHATUP APP is buggy, so you either have to load their APP to your phone, or take your phone off AIRPLANE to inable put on WIFI and in-able again to use texting (if your smart phone even has this function....) oh by the way and their internet is spotty so it may cut out! Finally you have to figure this out yourself. You are being taught how to use this system during your room tour by a host who has limited english, and fails to explain loading APP's, WIFI connections and ways to access the network. So hungry and frustrated wary traveler's go to the front and are "lecured" by the front desk how smart phone work (my husbands a computer scientist) we figured out how their system. Paradisus, hint... leave a card in the room with instructions please. Yes, we finally got dinner reservation's but smh!
Food average. Same menu in the restaurants every night. Passion's their up charge restaurant AWFUL don't bother. For a $140.00 american, each waste!!!!! I had the tasting menu Valentine's Night. Bland. The Seafood Dish for example came in a geletin base that tasted of rubber. Never had pool service the entire time we were there, had to go to the bar to get our own drinks, sad too as we are big tippers! Finally very annoyed by the reserved beach area. When I go to an all inclusive one thing I expect is not to have beach sales people come in to my "zone" and sell stuff. I expect that in public area's but not in the roped off private. It was common to have necklace, cigar, and sunglass, salespeople come up every 10-15 minutes that never occurred at previous Melia vacation's. That was the death knoll for me for this resort. When I go to an all-inclusive I am there for R&R, not to be frustrated did not happen.
Simply Not enough for me to want to go back. Overall experience fell below the average experience for similar money spent at other resorts around the world. Grounds are beautiful yet too big. Many rooms are far from the beach.
We travelled from Montreal via Air Canada vacations in early February 2019, with our 3.5 year old daughter. We booked a Family Concierge one bedroom suite at the Reserve. Upon arrival, we were offered an upgrade to a swim-up suite for $625Canadian. We happily took the upgrade since it was much cheaper than if we had booked that room category originally via Air Canada vacations ($625 vs. $2,000). It was a no brainer and we are very glad we upgraded. The swim-up suite with private garden and private bali bed are wonderfully private and make for a very different experience. Loved it!
We booked family concierge and we highly recommend it for families with children. Our concierge was Andy Constante. He was extremely professional, kind and very responsive. He gave us useful information, made all of our dinner reservations, shared entertainment/activity information each day, and left wonderful surprises for our daughter throughout the whole trip. He even restocked our in-room snacks, brought us a six pack of Coors light!. and organized a birthday dinner (complete with a deliciouscake, decorated chairs and table) for my husband. Thanks to him, we didn't have to think of anything other than what drink we should try next?
Should you take the family concierge? If you have children under 10, I would say yes. Not having to fight for dinner reservations, getting information sent to your cell phone, and having a dedicated person to answer any questions or respond to special requests is a real time and stress saver when you are travelling with younger kids. We have done family concierge twice now and plan to continue with this unique service for many more years to come.
The kids club: we visited the club twice. It is bit of an odd set up really. There is an enclosed room for smaller children that is probably best suited to babies and toddlers only. We found it unusually cold in that room and could not wait to get out of it. There is an arts and crafts room that seems to be extremely well stocked and you could see some really nice craft projects that had been done in the past. There is a video game room which I am not a fan of. As you would expect, there were boys clamouring to get access to the gaming equipment. There is also a large outdoor area with a huge climbing/tube apparatus - geared more to older kids over 5. The kids club doesn't seem to meet the needs of kids between 2.5 and 5 very well. The baby/toddler room is too young for them, the gaming is not appropriate, the climber is too large for them, and the arts and crafts are only offered for a short period. So there wasn't really anything for our 3.5 year old to do in the kids club. I also did not find that the staff engaged with the kids at all. So, I can't say that I recommend the kids club for pre-school aged kids.
Food: Was delicious. Lots of options at the Gabi club buffet for breakfast. I looked forward to that every morning - coffee with Bailey's, a mimosa, and an omelette or French toast. Just yummy! Sooo many breakfast options for young and old. Lunch by the pool bar was also really good. Get the ribs or the burgers. Fries were very good too. Olio restaurant offers a buffet appetizer plus a main course. They have fantastic oven baked pizza at Olio. I skipped the main course and just ate the buffet both times we went there. Rare was pretty good. Nothing to rave about, but not bad at all.
The beach: We were there in February and there was little seaweed. Water was nice and warm. The water can be a little bit rough for a preschooler, so you need to stay close, but school-aged kids should be fine. Sand is a beautiful white. There is a family concierge section at the beach and there were TONS of lounge chairs with palapas. No need to play the towel game here.
The reason we love the reserve at both Palma Real and the Reserve Punta Cana is those fabulous bali beds. OMG, those are heavenly. Private and comfortable with lots of shade. They have them scattered everywhere - at the pool, near the rooms, along the pathways. You can easily find privacy and shade and no need to get up early to reserve them as there are plenty to go around. I wish other hotels would offer free bali beds like the Paradisus brand. They make such a difference, and the fact that you don't have to be stressed out that you won't have a shaded space to call your own unless you snag one at 6:00 am, makes the trip so much more restful. Really, other resorts need to offer these as well.
Clientele: there was a mix of nationalities - people from the US, Spain and Canada. I'd say that Canadians were the minority. Also, there was a mix of childless couples, older couples, families with children (no teens really), and entire multigenerational family groups travelling together.
Entertainment - the main shows were down by the beach at the Paradisus Palma Real. Loved the Michael Jackson show and Bounce. They also had entertainment shows for kids, and mini versions of the big entertainment shows up at the Reserve buffet each evening. Nice touch.
Drinks: they make great chocolate martinis, mudslides and coco loco's. Just yum! My drinks were STRONG, no watered down drinks.
One server stood out for us: Domingo in the Gabi buffet at the Reserve. He was excellent and anticipated every need. We never needed to ask for water or a drink as he remembered what we liked and had it ready in a flash for us. Just a kind, happy, professional waiter. We felt really cared for by Domingo. Thank you so much!
A word about tips: the employees at the resort are paid a very low wage. They try to offer excellent service to all guests. They really work HARD. Please tip them generously. As a general rule we tipped $5 (US) at breakfast, $5 at lunch, and $10 for dinner buffet (more for a sit down dinner). We also tipped the cook who made us omelettes. He worked hard over the grill and really appreciated it. We did not order many drinks by the pool, so did not tip much there. We really felt like the servers did not expect tips. Their services seemed very genuine. It was very appreciated. We tipped our concierge $150 US for the week.
TIP: BRING small bills with you. We found it VERY difficult to change $20 bills for smaller bills. There was a real reluctance to provide small bills and we ran around a lot trying to find some.
The gift shop at the Paradisus Palma Real: I don't know what the story is there, but the manager and women working in there seem like the most unhappy people in the resort. I tried on two pairs of flip flops and the manager literally threw them on the floor in front of my feet to try them on, and grunted at me. Seriously. What the heck was that about? I watched her display that sort of attitude to every client during two visits to the gift shop. Just avoid the gift shop, I guess.
Timeshare: we were never approached about attending a time share presentation nor to visit the Grand Reserve. That was a good thing.
We'll be back next year. Loved every minute of our vacation at the Reserve Paradisus Palma Real. Thanks Andy and Domingo – your warm and friendly professional services really made a difference!
This resort is fabulous! Great food and entertainment. The beach is amazing. But the best part was our new friend Reynaldo Monegro. He’s great and our whole family looked forward to seeing him each day. When you get here, find him! He’ll make your stay awesome!