The Reserve At Paradisus Palma Real Resort All Inclusive
What We Love
- All meals, nonalcoholic beverages, daily activities, and non-motorized water sports, plus most alcoholic beverages, are included in the all-inclusive rate
- Upscale contemporary design scheme gives the property a swish, boutique feel despite its large size
- Affordably priced spa delivers top-notch treatments in a stunning location
What To Know
- Bring your kids: most families stay at the Reserve
- The resort is sprawling, so anticipate lots of walking or waiting for shuttles
- Free WiFi
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Comfy daybeds and ample hammocks dot the wide expanse of beach at this luxurious all-inclusive boutique resort within a resort. Whimsical chandeliers, contemporary art, and glittering bronze accents give the property a sleek, urban vibe more reminiscent of a private club than a large hotel. The tony atmosphere extends to the à la carte restaurants, which are linked by a funky lounge that serves handcrafted cocktails while you wait for your table. Decked out in soothing spa shades, rich mahogany furniture and granite countertops, the suites deliver views of the winding private Reserve pool, while generous bathrooms are kitted out with a vast hydromassage tub, a European spa shower with wall jets, and Thierry Mugler bath products. Upper-floor rooms include a hot tub on the balcony, while ground-level suites offer private access to the pool and a Balinese daybed on the terrace. When the weather is so brilliant, it’s hard not to feel a little guilty whiling the day away at the Southeast Asian-influenced Yhi spa, but you’ll lose any pangs of remorse as you pitter-patter along wooden bridges, hopping around the hydrotherapy circuits. Staying at this Spanish-owned resort means you’ll find delectable Iberian ham and manchego, and perfectly cooked Mediterranean cuisine from pasta to paella, at the property’s cutting-edge restaurants and buffet.
In the Area
Set along immaculate Bavaro Beach, there’s no need to pony up for snorkeling excursions — not when a natural coral reef brimming with colorful aquatic life runs along the turquoise coast, right in front of the hotel. Don’t miss dining at Michelin-starred Martin Berasategui’s molecular gastronomy restaurant, Passion at Paradisus Palma Real. Though not included in the all-inclusive package, this Spanish celebrity chef’s eight-course tasting menu (priced under $100) is a scrumptious bargain. Golf fans will also appreciate the unlimited golf and free greens fees at the Cocotal Golf & Country Club.
How to Get There
We stayed at the reserve building #40. The property is little outdated to be a 5 star resort. We sensed musty smell upon entering the room and noticed some repairs on the ceiling. The house keeping is done twice a day; morning and evening. The reserve side is more private and much better at the reserve side compared to the palma real. The overall food selection is good enough, including a la carte dinner.
We tried Mizu (teppanyaki), Bare (steak), Aqua (mediterranean) and Brisas (seafood). If it does not work out, you can always visit Gabi Club (breakfast, lunch and dinner).
The service was outstanding; a chef at omelet station remembered me after the first day and I did not have to say a word to him. He just started cooking three eggs as I approach the station each morning. Our guest service representative, Jose, served us as if he was a part time family concierge for us; from dinner reservations to arranging a half day excursion.
The beach is about couple minutes golf cart ride away from the main lobby. There are designated sections for the reserve and family concierge at the beach and plenty of palapas.
I stayed at the Paradisus 6 days for a wedding. The resort is beautiful and the staff is great. They are very attentive to your needs. At the reception they made sure there was not an empty glass the whole night. The food and drinks were included and were surprisingly good. I felt completely safe at the resort at all times, even walking around at night. This is a resort I would highly recommend for any occasion.
The whole staff are like family now after 5 years of going there. 10 day stay family vacation.
Alejandro “Happy”and Jose made evening entertainment very fun. The whole staff at reserve buffet made our stay fabulous.
We stayed at the Reserve Paradisus last week and really enjoyed the Family Consierge experience. When we asked our kids what their favorite part of the trip was, they both exclaimed “The Kids Zone!!!” If you are traveling with a family we highly recommend the Family Concierge experience and while the kids are there, do a date night dinner at Passion! We were careful about some of the food we ate and did not drink the water while we were there and we were healthy the entire trip. It was our first all inclusive experience and we had a great time. We felt very safe and the resort was beautifully maintained. The nightly shows were entertaining and great for the entire family. Special shout out to Yarol, our family concierge, who made everything work for us and added special moments throughout our trip! Great time had by all!
- Facilities are maintained, the beaches are very pretty, and the campus is large and spread out!
EVERYTHING ELSE .....
SPA: Just DON’T DO IT! They do not honor their pricing and their customer service is NON-EXSISITANT. My friends and I booked 2 massages and a facial for one of the days we stayed at the resort. The massages were a verbal special of $65 (USD) and the facial was from a book that also was “apparently” a special for $127. We DIRECTLY asked if we could use the resort spa coupons for these services and were told not for the massages but YES for the facial and we repeated and clarified that the coupons could be used for the facial and it was affirmed that this was the case. There were 2 women at the desk to confirm as well as myself and 2 other friends.
Presenting for services on Friday, we brought the coupons for the facial and were told special price and thus the coupons did not apply. We could not cancel the spa services as we signed an agreement that we would give 24 hours cancellation notice. Again, we booked the facial with the understanding that we could use the coupons. We would not have booked if we could not use the coupons. This left a bad taste in our mouth.
I spoke with the social media account that directed me to Jorge Zorilla and several managers who kept putting me off, putting me off, sending us to other managers to deal with the situation. However, at the end of the day, the checkout manger refused to accommodate or honor the pricing we were told. THIS IS UNACCEPTABLE ---- LACK OF TRAINING and EDUCATION on their pricing and use of coupons from the staff does not translate into the clients issue. If they offer pricing and it’s agreed upon multiple times, it should not be a surprise when we arrive for services.
Overall, the customer service was EXTREMELY disappointing and surprising again this has not been our experience at the other Melia Properties and the quality we expect.
CONCIERGE: WHAT A JOKE! She was pretty much non-existent and didn’t provide any benefit during the entire stay. All the restaurants were booked, according to her, however they all are not open every night unlike other Paridisus resorts, she wanted us to text her via Whats APP, however we had to text to get updates. She had our number and SHE should be reaching out and ensure we have dinner scheduled and/or if we needed anything. Most days we didn’t know anything until after 4PM. I understand we are on vacation, however we are planners. At other Melia properties, you have your reservations for the week, you know what your doing, you are given maps of the campus, you are treated as if you are the only one there … here it felts so disjointed and unorganized.
Do NOT expect a true “concierge service.” This hotel has a lot to learn in regards to customer service and quality of experience.
BEACH SERVICES: MIA? At other Paradisus resorts, the beach service is more attentive and friendly. If we were lucky, someone would check on us every few hours. We ended up going up to the pool bar and getting our own drinks, which is a huge inconvenience when you are expecting someone to be available. At this paradisus there was also NO food options served on the beach?! At the other resorts, you could order nachos, guacamole, chips, etc. This is a nice perk so you can tan longer, however not here.
Another annoyance was the amount of panhandlers walking in between the rows of chairs trying to sell fake jewelry, terrible cigars, parasailing rides, and braiding services. It happens throughout the day so you eventually just learn to ignore them and hope they move on to someone else, however this is not “relaxing” when you have to constantly say NO and get them to go away.
FOOD: The quality of food was POOR compared to other Melia properties. The food was nothing special, all under-seasoned, subpar, and lukewarm. There were not "tropical" options, not even guac or avocados out .... For as big as the resort is, there are limited food options and nothing was open late night except room service. There was no consistency on the quality of drinks between each bar either, nothing was measured and here were also no menus of drink specials.
Overall, the staff at this resort was not as “welcoming” regardless of what they were saying. It was not an inviting atmosphere like other Paradisus properties.
Please contact me to discuss these issues further and how we can rectify this experience or lack of …