The Reserve At Paradisus Palma Real Resort All Inclusive
What We Love
- All meals, nonalcoholic beverages, daily activities, and non-motorized water sports, plus most alcoholic beverages, are included in the all-inclusive rate
- Upscale contemporary design scheme gives the property a swish, boutique feel despite its large size
- Affordably priced spa delivers top-notch treatments in a stunning location
What To Know
- Bring your kids: most families stay at the Reserve
- The resort is sprawling, so anticipate lots of walking or waiting for shuttles
- Free WiFi
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Comfy daybeds and ample hammocks dot the wide expanse of beach at this luxurious all-inclusive boutique resort within a resort. Whimsical chandeliers, contemporary art, and glittering bronze accents give the property a sleek, urban vibe more reminiscent of a private club than a large hotel. The tony atmosphere extends to the à la carte restaurants, which are linked by a funky lounge that serves handcrafted cocktails while you wait for your table. Decked out in soothing spa shades, rich mahogany furniture and granite countertops, the suites deliver views of the winding private Reserve pool, while generous bathrooms are kitted out with a vast hydromassage tub, a European spa shower with wall jets, and Thierry Mugler bath products. Upper-floor rooms include a hot tub on the balcony, while ground-level suites offer private access to the pool and a Balinese daybed on the terrace. When the weather is so brilliant, it’s hard not to feel a little guilty whiling the day away at the Southeast Asian-influenced Yhi spa, but you’ll lose any pangs of remorse as you pitter-patter along wooden bridges, hopping around the hydrotherapy circuits. Staying at this Spanish-owned resort means you’ll find delectable Iberian ham and manchego, and perfectly cooked Mediterranean cuisine from pasta to paella, at the property’s cutting-edge restaurants and buffet.
In the Area
Set along immaculate Bavaro Beach, there’s no need to pony up for snorkeling excursions — not when a natural coral reef brimming with colorful aquatic life runs along the turquoise coast, right in front of the hotel. Don’t miss dining at Michelin-starred Martin Berasategui’s molecular gastronomy restaurant, Passion at Paradisus Palma Real. Though not included in the all-inclusive package, this Spanish celebrity chef’s eight-course tasting menu (priced under $100) is a scrumptious bargain. Golf fans will also appreciate the unlimited golf and free greens fees at the Cocotal Golf & Country Club.
How to Get There
This was a family vacation. We had a great time. Excellent service, gorgeous property and very nice beach. Kids had a great time. From the restaurants we loved Rare the most, but overall food was really good. Kids club was great and entertaining. We had a Master Suite one bedroom with family concierge, which was spacious and service was amazing. Room service was really good. The only thing it had only one bathroom and it was a little inconvenient.
I want to say a special thank you to few people that were taking care of us. First of all Andy the concierge, he was absolutely great in every aspect. Fernando Gonzalez, the beach concierge, was very attentive and friendly. Julio Santana, the waiter at Rare, made our experience there just awesome! Alexander, the waiter at the buffet, was really nice and friendly. Now the kids zone guys who are responsible for my kids great times there Carlos Montero, Genesis Bautista, Yederly Tolentino and the whole team Thank You for taking care and entertaining the little ones!!!! Also Yliana at the gift shop was very friendly. Frimam was also great thank you. Thank you Reserve for the great times!
We decide to choose the Reserve at Paradisus Palma Real after having a good experience with Paradisus esmeralda in Mexico.
The place is very nice. The reserve room is huge but a little father from the beach. They had a problem with water pipe for a day. Our best concierge Gustavo manage to find the very best room, the ocean front at the reserve beach section for us.
The service is outstanding: our concierge who manage not only to respond to all our requests but more , making our little boy very happy. Felipe at the beach is very good, preparing our place and make sure to accomode all out demands with a smile.
Food at the buffet is good but we think the restaurants is not as good as the one we experience at Paradisus Esmeralda
Beach is better than expected, very large. There are sea weeds but very managable. Not as bad and not at all smelly as they clean it very often.
The only negative is the wifi speed in the room is very slow
We had a great experience with a beautiful beach location, pool amenities, & delicious dining experiences. The staff at the resort made all the difference in the word.Georges Alriche & Santo Marrero help accomidate us on the beach with great service. Lilian Aquino & Yorcaris Tejada were fun & great with the drinks at the lobby bar.
-- ROOM --
Room (with a view on a nice garden) was very spacious and there was nice terrace with big jacuzzi. The room was very clean and of course was cleaned every day (twice a day in fact). Minibar contained water, soda drinks (Cola, Sprite), juices, beer, chips, cookies, etc.
-- SERVICE --
The best thing about the hotel is its staff. Really. They are always willing to help, very kind and work very very fast (service at the a'la carte restaurants was one of the fastest I've ever experienced!) no matter you tip them or not.
I would especially like to mention Keren, our consierge, who was always there to assist us and make our requests possible. She even arranged for us something special (and it was entirely her initiative) that we even didn't think would be possible (thank you for that!). Then there were Jesus and Fernando at the beach who were always there offering something to drink. And Ruddy at the Brisas restaurant - poor guy was often the only waiter there and he had A LOT of work for that reason - but he was still very professional, kind and working as fast as he could.
-- RESTAURANTS --
Definitely another highlight of the hotel. When you stay at the reserve you can go to all restaurants in whole Paradisus hotel apart from Palazzo (which is exclusive to Royal Service guests).
Passion restaurant is amazing. You need to pay for it (80 USD for tasting menu per person; additional 40 USD for wine pairing if you want it) but it's worth every penny. Tasting menu created by Michelin-awarded Spanish chef is really spectacular. From very creative take on e.g. gazpacho in amuse bouche to amazing foie gras or beef steak.
Another restaurant worth visiting is definitely Brisas - you can go there for lunch too and don't need reservation. It's a fusion of Japanese-Peruvian cousine and it's very delicious. You can eat there e.g. a nice twist on a sushi, tuna ceviche with coconut milk, wonderful shrimp ceviche, grouper sashimi in an amazing souce. Note however, that all dishes are very small so you will have to order more if you're hungry. The only problem is that there was often only one waiter (Ruddy whom I already mentioned) and it was definitely not enough as that place was sometimes really busy during lunch. So waiting times are often quite long but it's still worth it.
Then there's Aqua - another more fine dining option, this one serving a take on Greek cousine. So there's saganaki (cheese served on a hot pan), lamb rack, octopus and a lot more. I really recommend it as all dishes we tried were very tasty.
Another of our favourites was Olio - Italian style restaurant. Although, we found it weird to say the least that a pizza is an appetizer there (but nonetheless it was VERY GOOD pizza) the food there was also great. However, service was a bit disappointing when compared with other restaurants.
We also tried Mizu, tepenaki restaurant - it was ok. Nothing special but generally better than Japanese restaurants in other all-inclusive hotels I've been to. If you've never tried fried ice cream for dessert - do it there as it's really something very surprising.
Hydrogrill, which is opened for lunch, offers some snacks and burgers, steaks and pizzas. It was also ok, especially the spicy burger but other restaurants were simply better.
We also tried both buffers, Gabi and Naos. Gabi is often quieter as it's exclusive to The Reserve guests but it also has fewer choices of food (but often of very good quality). Anyway, both places are good option both for breakfast and lunch as there's something for everyone and most of the meals are of good quality.
-- HOTEL GROUNDS --
They are huge and very beautiful. A lot of grass, flowers, palm trees and little ponds and lakes. Beautiful. Plenty of birds and butterflies flying around.
There are also plenty of pools smaller and bigger. Anyway, everything looks very nice and is very clean.
-- BEACH --
Beach isn't as beautiful as at nearby Barcelo hotel but still is very nice with a lot of palm tress and it's so very wide! There was some seaweed on a few days but definitely not much and it wasn't a big issue for us.
The sunbeds were really comfortable too.
-- THE BAD --
There isn't much things that I didn't like but anyway here are a few:
- on at least 3 days (out of 14) some restaurants were closed. Most commonly it was Aqua and Olio. I'm not sure what was the reason for that but it limited options for dinners on those days
- they are soon opening new part of the hotel (Grand Reserve) and we were offered presentation about it which had been supposed to take half an hour. It took much more than an hour (almost 1.5 - and could take even longer if we weren't bored by it and asked to finish it earlier) and it was mostly about some Melia program, not the new hotel so that was disappointing and a bit of a cheat
- there are various exclusive parts/clubs etc. There's Paradisus Hotel, The Reserve, Royal Service, Family Consierge, Beach Front Suites (and maybe some more?) each with its extras and benefits and exclusive bars, restaurants or parts of the beach. Really confusing.
- there was water outage which took whole day. Maybe it wasn't necessarily the hotel's fault (unless it was related to construction of the new hotel) but anyway it was a bit unpleasant - of course such things can happen so it's a bit of nitpicking but if you were staying for just a few days it could be more serious issue that it was for us.
We were dropped off by the golf cart to the beach suites lobby and there was nobody waiting for us. We had to wait for someone to check us in. The person bringing us to the lobby seemed like he was unsure of the procedure because he had us walk around the whole lobby before he knew where we should sit down. Marcos was very good with the check in. He was fast and efficient and didn't beat around the bush. He was patient enough to check for ocean front availability for me, but I could only get an ocean view junior suite.
We were in room 6020. The bags were brought up almost immediately by Francisco. This is the first time in a Caribbean vacation where I didn't have to ask multiple times for our bags. Juan Castillo, our concierge also took care of all the little problems: needed a crib and microwave, milk for the baby, one of the doors needed to be fixed. Everything else in the room was good. The Junior suite layout from the door is toilet/sink, closet, tub/shower with a sliding French door, living room and bedroom separated by another sliding French door then balcony. Juan made sure we always had sparkling water, water and milk for the baby. He brought us a fruit and cheese plate every day after nap time and made reservations for a beach bed daily. We also got the family concierge amenities in our beach suite which was very nice. There were balloons in the bathtub which my daughter loved. We did tip him well every day and he was always there for us I think because of that. I spoke with another family who also had him but did not receive the same service. Tipping was the difference.
Housekeeping is spotty. They basically mopped the floor and made the bed. There was no cleaning of the bathtub for the entire 8 days we were there. It was always sandy. Turn down service was always done but there was no tidying up or cleaning of any sort. We were always lacking in towels. We rarely got hand towels, bath mats and wash cloths. They did not refill the shampoo and conditioner. I had to ask the concierge to bring me some more shampoo.
Room service was spot on! Good food and presentation and excellent and speedy service.
Our bed was comfortable the first night and Juan brought us a cervical pillow and some down pillows. After a few nights, however, I could feel that the mattress sagged to one side. It was too heavy for me to try to flip. I just dealt with it.
The beach service is almost non existent unless you are a big tipper. Juan reserved us a front row beach bed and brought us beach toys. A beach server whose name I will not mention, served us a few times and it was really hard to get his attention to get drinks. He came over to bring an ice bucket with water but didn't see him after that. I tipped him one day a couple of dollars to bring me a bottle of sparkling water one day as I was by myself with the baby and it is a long walk to the bar. I waited for an hour and still no water. I looked in the beach bed next to us and they got an ice bucket with water, sparkling water and soda. I had to ask her for one because he hadn't brought it. I saw him again and asked a second time. A few minutes went by and he still didn't bring it. I walked up to the bar myself and he was standing socializing at the towel hut. He ran past me when he saw me and said "where are you going?" I said "to get water". He ran to the bar before I could get to the bar tender and lifted up a bottle of water. This was despicable so I asked my beach bed neighbours who got good service and the one tipped 5$ per day (she did not even have to ask for drinks. He brought her coconut water and other drinks) and the other 4$ (she got her bucket of drinks first) per day. That was the difference. This is very irritating as I paid for premium luxury concierge beach service. I still tipped on top of that and I still did not get the service I paid for. When he knew I was upset, he did not even apologize or try to explain. On the last day, we had Jesus who was amazing!! He was very attentive and helpful and you could tell that he loved working and was a hard worker. He was not just working for tips. I wish we would have started off with Jesus instead of the other guy.
There was only one or two days of seaweed in the water. The other days were absolutely beautiful and the water was clear. The hotel has the beach cleaned daily and it was impeccably white powdery sand and Bavaro beach is so wide and beautiful. It was an awesome view. I wish we had an ocean front as opposed to ocean view.
The pools were usually clean. The kids pool at the reserve was a lot of fun and the kids club was right next to it. there were baby slides for the toddlers. I think there needs to be a zero entry pool though for the really little ones. The water is still a bit deep for toddlers. Candy at the kids club was really funny and friendly and informative. We really enjoyed her company and she did my daughter's face painting.
I loved the buffet, but it needs a little bit more variety. Some premium ingredients were missing for example, berries, smoked salmon, smoked fish of any kind etc. This can be found at The Reserve buffet. There is a juice station which is great, an Indian and an Asian station, two grill stations and a bread station. The dessert station was very good. One night was Dominican night and there was Langostine! So yummy. Thursday night is lobster night at the buffet. It's sometimes difficult to get service like water and silverware and napkins at the buffet. Alexander was the best server we had at the buffet.
Olio: there is a salad and antipasti bar. Similar to the buffet. We had the beef but it was very tough like leather. Overall, not very good.
Rare: It was ok. My ceasar salad was covered in dressing and looked like they just squirted it out of the bottle. My salmon was cooked well but bland.
My suggestion: eat at the buffet, it's basically the same food you see at the restaurants but you have more variety at the buffet.
Bars: There is a premium bar in the beach lobby. It's like pulling teeth to get top shelf alcohol. You basically have to flash the tip in order to get what you want. Victor at the Gabi Beach Bar was the best bar tender! He gave me the drinks I wanted and made it perfectly dry and not too sweet. He was excellent! He can make anything. We really enjoyed the company of Yessenia at the pool bar. She was very nurturing to my daughter and chatted with her and gave her hugs every day. On our last day, we met Ravel. I absolutely loved Ravel. He was funny and helpful and went out of his way to make us feel comfortable. He got us towels without me even asking, he was very attentive. He loves his job.
Overall: I loved Bavaro beach and I would try this hotel again if they take care of the service-for-tips problem.