Punta Palmera Cap Cana by Essenza Retreats
- Free WiFi
- Kids Club
- Parking On Site
Located in La Altagracia, Punta Palmera Cap Cana by Essenza Retreats is on the Strip, minutes from Cap Cana Puerto Marina, and close to Indigenous Eyes Ecological Park. This 4-star resort is within close proximity of Juanillo Beach and La Cana Golf Course.
Treat yourself to a stay in one of the 86 individually decorated guestrooms, featuring private spa tubs and LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries. Conveniences include laptop-compatible safes and microwaves, and housekeeping is provided daily.
Spa, Wellness & Premium Amenities
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool and a fitness center. This resort also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Food & Drink
Grab a bite to eat at the resort’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.
Business & Travel Amenities
Featured amenities include express check-in, multilingual staff, and luggage storage. Planning an event in La Altagracia? This resort has 2153 square feet (200 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
How to Get There
My visit to the hotel was kind of the first time in Dominican Republic. Didn’t knew where is everything.
Booked it through booking and then discovered that cap Cana is an extremely nice (let’s say village or compound) it got a very high security which is good. But it is far from Bavaro (where you can find everything) so if you want to stay within the hotel I would say this is a good place.
The hotel is very good, they have everything, the stuff is friendly and always laughing. The room is clean, and awesome.
I had a room overlooking the ocean but not on the first line but I included a jacuzzi during my booking so it was awesome.
I think families will like it very much.
Pool is not bad I didn’t swim but looks like nice.
The good in cap Cana everything is accessible by club car at all the hotels.
An image worth a thousand words.
This is NOT a resort. Breakfast was offered for only two hours.
After complaining about the adjacent room, I was offered to be mover to another room.
I would have never stayed a minute longer.
Disappointing is the softest word I can say about the hotel.
Unfortunately, I just had a disappointing and infuriating experience at this apartment complex. Yes, it is nothing more than an apartment community. Not a resort. Not a hotel. I will get to the bad part at the end of this review. That said, the studios are very large, immaculate, and comfortable. That is the single redeeming quality about this property. It is technically located on a water front, however the beach is not suitable for swimming. The pool is very large, clean and well maintained.
They claim to have a restaurant...meh, not really. Just some overpriced fish sticks and perhaps another four options on a very limited menu suited for children.
The community is obviously suffering from some kind of economic decline. It is desolate, in the process of repair and very remote. The staff will take you on a golf cart around the gated community. Taxi rides within the property are only supposed to be three dollars. Do not allow the cab drivers to rip you off. They are invariably predatory and have no qualms charging you triple.
There is no concierge or staff available on the property after 11pm. They also never pick up the phone during the day. The wifi isn't great but satisfactory for the area.
Now for the bad part. I went to the lobby to check out. They have a peculiar method of checking guests out, by sending a staff member to your room to make sure you haven't broken or stolen anything before they release your deposit. I don't have an issue with this method, however, this process is very time consuming. I patiently waited for them to check the room, as I needed to be on my way to the airport. One of the staff members told me that a single bath towel was missing from the room and that I owed them money to replace it. (Oldest trick in the book). I immediately knew they were just trying to pull a scam. I am fastidious about leaving rooms clean and in tact; just the way I found them. In all my years of travel, I have NEVER misplaced, stolen or removed a towel or any items for that matter. I explained to the staff member that under absolutely no circumstances was I going to pay them a single dime for their fictitious "missing towel". The imposing male staff member continued to argue with me, following me around the property hassling me about the towel. I was so upset by this point, I opened my suitcases in the middle of the lobby to show them I had not pilfered their cheap towels (something I surmise they were already aware of anyway). By this time, I was close to missing my flight. They had given up their tenacious pursuit when they realized I wasn't going to be fall for their scam. But was nearly in tears when I left.
In conclusion, it's obvious this property is desperate, broke and grasping for revenue. There are many other options. I will be back in Punta Cana in a couple months, but I will avoid this empty hole like the plague. Heed my advice and stay away from this one if you want your sanity in tact.
Geraldo was EXCELLENT!!! I had a late check in and the staff was excellent from start to finish. The rooms where very clean and the food was excellent also. I will stay again very soon and also would recommend to family and friend. Very satisfied customer. Security was Excellent and I felt very secured
DO NOT STAY HERE!!! Horrible service, cheaply decorated and they sell something that is not real. Payed for two queen beds, got 2 twin beds. Paid for a crib, never recieved it and when tried to call for it they wanted to charge again. ROOM was NOT clean. One of the beds was broken and sheets were dirty. Any interaction with hotel staff is frustrating. You could hear EVERYTHING going on in the room next to you. I need a vacation from this vacation. THERE ARE SO MANY OPTIONS in PC. DON'T STAY HERE!