4.5
Very Good 2014 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • A gourmet-inclusive Caribbean luxury resort for families, with your choice of spacious suitesThe Karisma Gourmet Inclusive® Experience, with all meals, beverages and more
  • Encountering Spongebob, Michelangelo the Ninja Turtle or a teeming bucket of slime
  • Getting wet by the swim-up bar, at the water park or under the spa’s chromotherapy showers
  • Learning Spanish, cooking or dance, among other activities

What To Know

  • The resort is catered to families with kids but that said, there is plenty of activities and entertainment for adults
  • There are Nickelodeon characters around the property, but you won't really run into them unless you go to the AquaNick area or opt for a Character Breakfast
  • Free WiFi is fast and reliable
Lobby property living room mansion home condominium Suite palace

Overview

A fun, family-friendly beach escape for kids and kids at heart, with a "gourmet-inclusive" suite

The Lowdown

Whether you’re a kid or a kid at heart, Nickelodeon Hotels & Resorts Punta Cana is here to help you have fun. It’s a place where you can choose between playing tennis; mingling with Spongebob Squarepants, Dora the Explorer and more; learning to cook or speak Spanish; floating in an infinity pool; and taking a class at a designated dance studio. There’s even a club for four-to-12-year-olds, with its own ball pit, plus a water park crowned by a giant orange blimp – and indeed, you’ll be feeling a bit like you just won a Kids Choice Award.
The Karisma getaway states that “it’s slime o’clock somewhere” – getting drenched in the signature green goo is part of the experience – but there is also a way to be a grown-up here, when you feel so inclined. Receiving a therapy at the spa, for instance, which holds a sensory pool and herbal steam room, or washing off under your suite’s luxurious rainforest showerhead. And while you may choose to walk the Orange Carpet after dark, you’d be forgiven for sneaking off to the Elite Traveler-approved retreat’s adults-only restaurant or wine bar instead. After all, you can’t have Nick alone, without a little Nick at Nite.

Suites

Get comfy in a spacious suite, holding a radio/alarm-clock docking station with Bluetooth; a balcony with a sitting area; and a marble bathroom with a double sink, a freestanding tub and a rain shower. If you do want to watch some Nick shows, there’s also a 42-in. smart TV.Flat suites measure 603 square feet, which includes a master suite and a living room with a pull-out sofa bed and dining-room area. You can opt to stay in a Swim-Up version of theses abodes, which offers direct access to the pool from its terrace. Swank suites, which measure 517 square feet, hold their own private plunge pool on their spacious wrap-around balcony.

Dining

You’ll be staying on a gourmet-inclusive basis, meaning that top-notch food and drink are covered. Choose whether you’d prefer buffet or à la carte fare, meals or snacks (including tasty ice-cream cones) and a welcome Slime Smoothie or sparkling wine. Cuisine runs from Mediterranean to Asian fusion and beyond, with several drinking and dining options adults only. Please note that varying dress codes are politely enforced across the dining spots.

Spa

Measuring 14,000 square feet, Vassa Spa is a relaxing wellness destination that’s tailored to the needs of both children and adults. Its treatments include Thai-atsu Shiatsu-Thai fusion massages and raindrop Ayurvedic therapies, and its amenities run from a sensory pool to an herbal steam room, dry sauna, bubble bed and chromotherapy shower. Couples rooms are available, along with massage cabanas with thatched roofs and Caribbean views.

Location

Offering miles of white-sand beaches, fairways designed by professional golfers and the thrill of tropical outdoor adventure, Punta Cana is rich in Caribbean leisure. Lounge by the waves, go zip lining, dance to Dominican music, explore the Indigenous Eyes Ecological Park, or browse local shops and boutiques. And leave some time to embrace the beach-bumming lifestyle, and do nothing at all; the shores here are known for their turquoise waters and soft, sugar-white sands. Plus, you’ll have buckets of fun (and possibly slime) staying on-site, thanks to the water park; tennis facilities; and cooking, dance, Spanish and aqua-aerobic classes – along with possible run-ins with Dora and Spongebob.

How to Get There

Nickelodeon Hotels & Resorts Punta Cana by Karisma
Carretera Uvero Alto, Parcela No. 214
Punta Cana, United States

Reviews

4.5 Very Good 2014 Reviews
A great place but needs improvement
Reviewed 14 hours ago

This is indeed above average all inclusive in an emerging market like Dominican Republic however service needs to be improved for the price they charge...I was paying $890 per nigh for 2 adults and 2 small children. Initially I had an advertisement that said children don't pay if booked by certain date which I did. When I checked in they made me pay $1600 for both children for 5 days. So deceiving... watch the fine print... my kids don't eat $320 per day!!

Room service was horrendous... Usually 1 hour wait from time of ordering and food arrived COLD. YUCK!

$85.00 Private Smile event- NOT PRIVATE at all. We waited 25 minutes for our time in front of tons of people... We never got our picture. Don't pay, go to the daily FREE SLIME in the big pool.

-Lots of children everyplace. Hall ways to rooms are very noisy since no noise abatement on the walls... The walk up pool rooms are awesome!

SPA Services- WAY OVER PRICED... $200 for a massage in an emerging market is way out of line... I don't pay this rate even in a top USA hotel!

Let's talk about service in restaurants and bars-
-One waitress served me Savaugn Blanc after I asked for Chardonnay. When I asked she said "oh yes it's Chardonnay'... I asked to see the bottle and sure enough it was Savaunign Blanc... Her response was 'it's white'... really??!!

-WOK WOK- again I asked for Chardonnay. The free inclusive Chardonnay was very bad... it tasted bad and vinergary... I asked to open another bottle and again it was bad. They then asked to me pay $45.00 for a low end Chilean bottle which I did since it better tasting ... Not RIGHT and seems so cheap. They should serve 2-3 options of a good wine included in the inclusive room rate vs trying to make consumer pay!
Server had little to no experience in customer service! He was nice enough but had some difficulties in serving.. Plus VERY SLOW!

Space Walker- worst of all the restaurants. The food is just bad and no flavor. NOT WORTH it. They served food before bringing the wine... Wine took about 20 minutes. Not sure where they had to get the bottle of wine...again, I paid $40.00 for a bottle!

Verdello- by far the BEST tasting food and reasonable service. Again, no decent wine for free so I paid for another bottle. Pretty good service here.

EXPRESS SERVICE on the phone is horrible... Takes way too long to answer and little service.

All in all, I don't think I'd ever return to this resort and pay these exhorbitant prices.... $890 per day for a room and lack of GREAT SERVICE is not fair! For $890 per day, it should be impecabble service!

It's a beautiful property. Lots of things to do with the kids- great pools and beach!
Great bartender at pool bar (Francisco)... He smiles and is very friendly... Every employees needs to learn from him. Ask employees to be genuinely friendly vs trying to fake it. Reduce your daily rates and your rates for spa treatments!

Great Resort and Amenities- Amazing Service
Reviewed 4 days ago

This is our second year in a row that we visit Nickelodean. I am writing this review mid trip and I have to say that we are very happy again with the cleanliness of hotel ... the food had been great but most of all Jesse the Conceirge / Jessica Sales manager/ Jonathon Beach Conceirge and The Main man that helps keep this place running in amazing condition Milton.

I am here with my family of 5 <two 5 year olds plus one 8 year old / My senior in-laws ( staying at the sensatori ( connected to Nickelodean) and my sister in law and her two teens.

Anyways so far weather has been amazing and everything in the resort has been above par .

Awesome resort
Reviewed 5 days ago

We have stayed at many all inclusive resorts I would say this is one of the best. You wouldn't realize your at a Nickelodeon resort until you go to Aqua nick(the water park) or walk by the pineapple. Very nice resort everything was clean and well kept. We stayed for a week and never left the resort we had enough to do as a family with 4 with kids 6 and 9 at the water park, just kidding (kids center) and the beach playing in the waves. We had a swim up suite which awesome to chill on the patio, it can be pretty cool as its not heated and some suites are not in the sun but are Canadian and will swim in anything. The lazy river was a blast and the waterpark was allot of fun, the lifeguard's were all awesome and friendly Juan Carlos is the man. Miguel at aqua bites was by far the best waiter on the resort. The kids love just kidding always had activities and games and the staff were very friendly.

Meeting the characters was a highlight and the mass sliming and private slime was fun to do.

Great job!!!

It was good...
Reviewed 6 days ago

Family of 4, kids 4&7 years old. Visited in Feb 2019. Great weather, sunny and warm all week.
We booked a swim up pad, it was nice-ish. We only used the swim up pool once because it was always freezing even when the sun was over it. It never seemed to warm up at all. Not worth the extra cost as the kids didn't even want to get in to it. There were strange little bugs in the room and we could not leave out any snacks/drinks for even short period of time as it seemed to attract more bugs. Pull out bed was okay for the kids I guess but painful for adults.
Otherwise, accommodations were good. Good shower temp/pressure, plenty of towels, well stocked mini fridge.

Resort grounds are nice. Infinity Pool is fun, service pool side was great. Beach was rough with a little seaweed but nice also. Easy to get chairs with shade at both at any time of day.

Water park was clean, fun with easy access to food and drinks.

Kids club. My kids (4 & 7) loved going. The hours were strange and we were only able to leave are kids there from 10am-noon, 2-5 pm and only two nights during the week from 7-9 pm. The kids club is also located at the water park, far from anywhere parents would prefer to spend their time.

Entertainment for kids was good. The activities/shows offered are poorly advertised. There is a daily flyer with the schedule of daily activities but was often not available at our concierge until later in the day. There are 9:30 pm shows some nights but we always missed them because they were never advertised anywhere.

Character breakfast was good, not great value for the cost but the kids enjoyed it. We also tried to catch the characters at scheduled meet and greets at the water park. Characters are not seen at all around other areas of the resort.

The food was good, not exactly gormet or as good as other Karisma properties that we have been to.
We had no trouble booking reservations as we were flexible. Verdello was the best, wok wok and space walker were average. Fresco and Zest were great for lunch.
Service was good at most restaurants and bars except sugarcane and Dopio. Staff there seemed bothered all of the time. Sugarcane ran out of coffee at 9 am some mornings. When they did have coffee, it took forever to get a cup.

Spa seemed expensive, we didn't use any of its services.

We had a family photo shoot done, had nice family photos taken. Also expensive but we were satisfied with the service and quality.

Overall, it is a nice family resort and the kids really enjoyed all it had to offer.

Service was good but most staff seemed disingenuous, some seemed bothered or tired maybe.. Not sure..

Food was good, always fresh and we could always finds something tasty to eat.

I think I had 5 star expectations and was a bit disappointed, but it was good and we had a nice family vacation.

Exceeded expectations
Reviewed 6 days ago

We stayed for a week with our 3.5 year old and another family.
From beginning to end our trip was wonderful. From our amazing butler, Dariel to Luis Angel at Aqua Nick - we felt well taken care of our entire stay.
Our first night was the Orange Carpet experience, followed by a BBq buffet. Our little ones enjoyed seeing the characters and dinner was a great assortment.

We enjoyed dinner at Verdello on Day 2, followed by watching the Super Bowl at the Gournet Village (which quickly became our post dinner hang out, even our little ones enjoyed dancing to the music and relaxing)

We also ENJOYED K23 one night, we were fortunate to travel w friends so we had chance for this adults only experience. The food was out of this world, with a fab wine pairing to match.
The beach BBq was not to be missed, and the aqua drummer was amazing.
Spacewalker was certainly an experience and we really liked the skirt steak.
A favorite of ours, and a restaurant spot we initially intended not to visit, was the Burger place. Do not make that mistake. The burgers and stuff were out of this world, and def a highlight as we sat on the patio and enjoyed the carnival event in the village.
Ever day we enjoyed a cabana by the beach with either am activities at aqua nick or the pool.
Overall incredible vacation, with a great combination of not totally kid crazed with adult fun mixed in.
Rooms were very clean and our ocean views were breathtaking. The balconies were large enough that we would frequently enjoy pre dinner drinks there. So many activities for our family and I encourage you to take advantage as all were well done and super fun. The only recommend is to have ice machine, or daily service available. It was a pain to have to get from bar each day.

Would highly recommend!