4.0
Very Good 17793 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Casino
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

A stay at Meliá Caribe Tropical – All Inclusive places you in the heart of La Altagracia, convenient to Palma Real Shopping Village and Dolphin Island. This 4-star resort is within close proximity of Cocotal Golf and Country Club and Manati Park Bavaro.

Rooms

Make yourself at home in one of the 1140 air-conditioned rooms featuring refrigerators and minibars. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 10 outdoor swimming pools and 2 spa tubs are a perfect way to relax and recharge. This resort also features complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the resort’s 13 restaurants. Thirsty? Quench your thirst at one of the 14 bars/lounges or 3 swim-up bars.

Business & Travel Amenities

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Meliá Caribe Tropical – All Inclusive
Playas De Bavaro
Punta Cana, 23000 Dominican Republic

Reviews

4.0 Very Good 17793 Reviews
Don’t let their advertisement photos fool you!
Reviewed 6 hours ago

My family & I stayed at the Melia. It was the worst experince we have ever had and we travel often. The resort advertisement photos look nothing like the actual property. Several of our rooms did not have working air. There were bugs in the rooms. Loose wiring there was only one available outlet plug. Several of our rooms had a mildew smell. The front door would not close properly unless you slammed it shut disturbing other guest. The shower drain would back up often if you showered longer than two minutes. The walls were dirty, the furniture was dated the lamp and chair was broken. Lampshade was once white had turned yellow. It was hard to get around the property. They advertise that there are trainS to get you around. There were TWO in operation one broke down with a flat tire. The train run so slow and is often over crowded. There is a massive crowd waiting so once the train finally arrives there is a stampede to get on. The staff drives golf carts as well to take you around however unless you are waving them down with money in your hand they will pass you by. The beach had hills of seaweed around the entire beach. There is only one bar on the beach depending on which end you decide to lay out on it’s a great distance to get to. This resort is aweful and I am amazed at how it has more than one star.
This is definitely not 5star nor 4.5! We were a group of 20 every room had an issue. We were NOT the only family that had complaints. The staff nor management did not care. They ALL were extremely rude! Stay away from this resort you will be very disappointed, frustrated and angry!

Kos at Melia caractère be, will never return
Reviewed 14 hours ago

First to those resposibkes who will want to answer me, please don’t. Use this time to take care of your client while they sre in your hotel.
Big desorganisation at check in, more than 2h wait.
If your room is far from the beach, you will be charged 200$ to be near the pool and beach
The hotel is huge, expect 30 min to 1h wait to get a ride to your room, inacceptable.
Lobby area is not usefull as everybidy smoke, even cigares, so those with kids, it’s not for you
Pictures in website are those for the level category
There are only 6 restaurants besides the buffet to eat for free, but you have to wait. No reservation system
Pool is a bit nit clean and staf aren’t enough to take care of it
The beach, omg the seegrass everywhere. They fon’t even bother to take it out, unlike near the paradisius Melia hotel
Rooms and buildings are old and not taking carenof
It is deceiving to see such low service given to clients.
I will never go back to this chain and inrecommend to everyone not to waste their money in such location

Upcoming Family Vacation
Reviewed 1 day ago

I have been at the Melia Tropical 5 times already. This time I'm bringing my entire family there. That's how much I enjoy this resort. The staff there is extremely nice. I highly recommend the place. The Quattro has 4 restaurants and ambiance. Very good food. I would not recommend the Thai restaurant. The main lobby has good entertainment and atmosphere. But the main reason we return is because of our concierge, Juan Abdrincoles. He anticipates our needs and is on point with the service.

Flawed in simple basic things.
Reviewed 2 days ago

This place has great restaurants and good service and beautiful greenry but they forget some basic important things.
1) it is frustrating when it takes more than an hour to wait to get checked in especially after a long flight. Front desk disappear on the guest waiting to get checked in for 30 mins after saying they will be back in 2 mins.
2) The front lobby area also becomes a night dance floor and pub area and this area is near restaurants where families and their kids come out after a nice peaceful dinner and then you have your family exposed to drunk people.
3) The main showcase is the beach, but they don't seem to want to clear up all the seaweeds piling up on the beach creating such a distasteful experience.

Termites, terrible service and food
Reviewed 2 days ago

My email to the resort:

I would like to express my disappointment with the Melia Caribe Tropical Resort in Punta Cana. We chose this resort for our one-week stay in Dominican Republic at the recommendation of our travel agency. Upon our arrival, we experienced a 5 hour check in process, found termites In our room (which I have photos of), the room reeked like humidity and cigarettes and had mold in certain areas. Needless to say, we requested to be moved to a new room and even purchased an upgrade to the “Level” for a more “premium /VIP experience”. Although the new “upgraded” room was more spacious and nicer than the original, it was still moldy, filled with mosquitos and it was run down. Our exhausting check-in process and filthy rooms were only the beggining of what we were about to experience. Not only did the hotel staff treat us poorly (with the exception of very few employees who understood our frustration), but everything from the liquor, food and transportation services (trains and golf carts) were subpar. The food was bland and always cold, the cheeses were not kept at adequate temperatures and therefore tasted terrible and even rotten at times and the meat was the lowest quality meat possible. I was left to wonder what we would have experienced if we hadn’t “upgraded” to the Level. We paid over $500 to upgrade on the false pretense that we would receive better service, nicer rooms and better food and liquor. However, none of the above occurred. On the contrary, the staff members at the alleged premium restaurant (Gabi) would greet us with rudeness and refused to seat us (party of 16) on several occasions stating that we had “too many kids” or they did not have space for us. On two other occasions we were directed by an employee of Gabi to go have breakfast at the American Grill because of issues with seating our party. They even refused to seat us separately as 4 separate families in separate tables. We paid for a “premium/VIP upgrade ” only to feel like we had been downgraded instead of upgraded. Moreover, we were advised that the Level upgrade included premium liquor. The only wine available as a “premium”option tasted like water, the “premium” vodka was not really premium and virtually every single liquor we asked for was not included with the upgrade. It is evident that the liquor and food at an all inclusive resort, will not be of 5 star quality; however, I definitely did not expect to consume mostly pizza, bread and fries for an entire week due to the extremely poor quality and bland taste of all of the food. Moreover, we were deceived and conned into thinking that we would have a better experience with the upgrade. We were not able to enjoy the alleged premium liquor benefits of the VIP upgrade anywhere in the resort other than the Gabi (which we quickly learned we were not welcomed in). It is beyond me that with such a large resort and so many restaurants, we would be forced to walk/go all the way to the Gabi to get liquor we were told was included. Basically, if we were on the other side of the resort having dinner, we would either have to walk back to the Gabi to get our liquor or stock up with reserve and walk to dinner with several cups. We traveled with children and even they noticed immediately how terrible the food and service was. Every single time we expressed our concerns to anyone at the resort, we received a shrug, a snide comment and rarely ever was an apology provided. Aside from the food and liquor, one of the biggest issues we encountered was the transportation services provided by the resort. The resort is very large and widespread and does not have enough golf carts/trains to provide adequate transportation to their guests. A vacation that was meant to be relaxing and enjoyable, ended up being exhausting, time consuming and a waste of precious vacation time. Most of the time we ended up waiting a minimum of 20 minutes to get picked up from different areas within the resort. Other times we resorted to walking with our kids due to the extent of the wait. The resort really does have potential as the grounds are beautiful. However, it is evident that the main issue is the management, which requires major improvements. Honestly, I felt like I wasn’t on vacation at all as we experienced some sort of issue almost daily, which was exhausting and extremely disappointing. My family and I take a summer vacation every year and we were really looking forward to a memorable/relaxing/fun vacation with our friends. However, what we experienced was the complete opposite. Initially, I thought I may have been too critical, but I quickly learned that most of the guests were experiencing similar issues. We even encountered two other families who spoke about a class action lawsuit. This comes as a surprise to several of the people that have heard my experience at Melia as I have been advised that Melia is a brand (at least in other countries) that prides itself on customer service. I, for one am forever biased and do not plan on returning to any Melia resort in the future.