Meliá Caribe Tropical – All Inclusive
- Free WiFi
- Kids Club
- Parking On Site
A stay at Meliá Caribe Tropical – All Inclusive places you in the heart of La Altagracia, convenient to Palma Real Shopping Village and Dolphin Island. This 4-star resort is within close proximity of Cocotal Golf and Country Club and Manati Park Bavaro.
Make yourself at home in one of the 1140 air-conditioned rooms featuring refrigerators and minibars. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 10 outdoor swimming pools and 2 spa tubs are a perfect way to relax and recharge. This resort also features complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.
Food & Drink
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Satisfy your appetite at one of the resort’s 13 restaurants. Thirsty? Quench your thirst at one of the 14 bars/lounges or 3 swim-up bars.
Business & Travel Amenities
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.
How to Get There
I'm not going to lie, I was absolutely terrified of going to this resort based on all of the negative reviews that have been posted over the last several months. If we hadn't prepaid, we would have cancelled and gone elsewhere. Had I done that....I WOULD HAVE MISSED OUT ON A FABULOUS VACATION!
Social media has done a complete disservice to the Melia C.T. This is both sad and unfortunate. Prior to leaving on our trip, I even reached out to 2 Trip Advisor reviewers to see if the resort was "really as bad as they said". Again.....IT IS NOT!!
We have just returned after spending 10 days at the resort with another couple. Here is what I would refute:
*Resort overall is poor: The resort had a fire in early 2018 and they have been busy rebuilding, renovating and CHANGING things. Nothing in the final days of their renovating disrupted our stay. We didn't hear any noise, we weren't kept awake at night, nor were we disadvantaged. NOTHING! Of 9 available restaurants, 2 remain under construction and 7 are open. We didn't lack for any food, or food choices. No one got sick on the food and there was plenty of choices. Other than breakfast, we didn't duplicate an evening meal - because several restaurants changed their menus nightly. My favorite -- the Mexican and the French. Both were FABULOUS.
*Resort is dirty: Couldn't be further from the truth. The enormous grounds at the Melia, our rooms and the restaurants were impeccable. The staff were very busy in ensuring a high standard of cleanliness was observed. We had a very lazy day one day and kept the 'do not disturb' sign on the door. Housekeeping didn't bother us, but left a note saying that they observed our wishes. We called at 5:30 to have them come and service the room. They were there within 30 minutes. The pool(s) were all very clean and well maintained.
*Staff are confused: Are you kidding me!! EVERY staff member we encountered were friendly, considerate and wanting to make our stay special. Our butler RAY was EXCEPTIONAL!! Every night he would phone us to see where he could drive us to for dinner at the resort. Not once did we encounter a rude employee of the resort -- not one.
*Safety: I felt completely safe at the resort at all hours of the day and night. Security guards are posted on the beach, on the grounds, in the lobby. No one tried to sell me drugs on the beach. No one tried to follow me around the resort. YES...the resort is very big. The paths are lighted. If you try going off the paths, you might get turned around. The train, the golf carts, and of course your own feet happily get you around.
*Slow Check-in: Nope, not our experience either. Upon arrival we were whisked away to the Level, provided with a beverage and quickly the paperwork and registrations were done. Off to the rooms with our Butler assigned to us for our stay. We've certainly never experienced anything like that before.
I think that people's posted negative experiences were very real for them.That makes me think that the Melia CT management is taking the comments seriously and making even more changes. They really do want you to enjoy your stay. We certainly did.
My only constructive comment would be to turn up the heat on the buffet tables. There were times that the food was not as hot as I would have liked. This was not an issue at an a-la carte restaurant.
Unfortunately, I trusted this resort would come through for me (based on a few reviews I read) as I had my WEDDING there with 60 guests.... that was not the case. The staff are incredibly rude and unhelpful... the staff rolled their eyes and sighed most of the time when they were approached by guests, service was terrible, it felt like the guests are perceived as an inconvenience to staff... even at my wedding reception! On the last day of our trip, our hotel door was broken and the staff had the nerve to blame my husband and I!!!! They had 2 large security guards follow us around and told us we had to pay $500 US CASH - NO CREDIT CARDS - for the door or we would not be going to the airport. I can’t even tell you how disgusted I was, how disgusted my guests were. To feel so intimidated in a foreign country and feel that you need to come up with CASH just to go home!!! I felt heart broken.. not the destination wedding I was dreaming of... that’s for sure. I would NEVER recommend this hotel to anyone.
I have NEVER written a review on trip advisor but i have to with this experience. I travel a lot for business and for pleasure with family. I’ve stayed at a lot of different types of hotels at all levels, all brands. This is one of the worst experiences I’ve ever had. So much so that my family and i moved to another hotel close by after the 2nd day.
Construction: Unbeknownst to us when we booked or even before we came, the hotel in entirety was going under a ton of renovation during our stay. The lobby was being redone so the arrival experience was awful. (I’ll get to the staff later). Construction, entrances to things roped off. They were painting pretty much everything (buildings, walkways etc) which is ok but the smell alone from the paint that was used could literally kill you. Not only that but the times that were chosen to do this were completely inconvenient to the guests. So much so that we couldn’t walk to our room one day from the pool. There were 2-3 restaurants open.
They had one goal in mind and that was get read for the Xmas crowd coming in. Didn’t care at all about the people there currently trying to enjoy a nice vacation.
Staff/service: Was there any staff or service at this property? If so i couldn’t tell. First of all barely anyone spoke English. I understand you’re in another country, but if you are in the service industry you have to provide staff who speak the language of most of the people coming to the resort for vacation. NO ONE understood anything. The front desk staff was rude and so were the bellman. You’d ask a question, they picked one word maybe that they knew from what you said and repeated it but didn’t get it. There was no service at the pools or the beach. None. Our refrigerator in our room should have been stocked as an all inclusive with beverages. It was empty and never replenished even when asked. One night had to order room service, there was no menu. It took one hour for them to bring one to the room, and when i asked the gentleman a question. He didn’t speak English.
Food: Inedible. Awful, the worst food I’ve ever even seen presentation wise but inedible. Most of the restaurants were closed because of construction and the ones that were open were awful except for one. The lunch was disgusting, even worse to look at, burgers were sitting in a pool of oil. I don’t know how they serve people like this.
My daughter has a shellfish allergy and besides the fact that no one could understand me when i would tell a waiter about this, i wasn’t confident that there wasn’t cross contamination in the food. Nothing was labeled you basically had to guess what each item was.
Rooms/grounds: listen you’re at a tropical location with palm trees and sun. The grounds were pretty. The rooms were worn, tired, moldy and everything was broken.
Bottom line do NOT book here if you’re looking to go on a nice, relaxing vacation. Basically you get what you pay for.
The resort allowed locals onto the property to follow around, harass and stalk the Guests rooms even after it was reported and said we would be put out if any trouble ensued, our group of 53 several of them became sick from the food, daily power outages, front desk personnel rolled their eyes as if disgusted and were rude to us did not try to resolve issues
It too big to pay attention to detail. The best: Childcare and the grounds.
Rooms: run down, broken furniture-wear and tear, molding and cracks in walls and around mirrors windows in need of repair. MOSQUITOS in room (very small so you can't see them, but they will certainly make their presence known when you wake up with bites on your face. The disco from the lobby can be heard at night unless your room is close to the beach. . Ground floor guests can hear all the noise of upstairs neighbors because the walls are thin.
Service is mediocre. Facilities closed.
Loved the childcare facility and the level of care given to each child. I had no problems leaving my son.
Beach: Good except for seaweed and no snorkeling spots. Very windy at times so bring a kite!
The grounds: huge with beautiful sections of lawn shaded by palm trees that invite you to take a nap.
They are "remodeling" and getting even bigger. However, from what I saw it won't add much to the experience. I was there when the hotel was at low occupancy and can't imagine how they will cater to more people with the staffing.
Pools: No outdoor jacuzzi anywhere and pools are pretty cold. So if you want warmth go swimming only in the heat of the day, in the ocean or get a jacuzzi room.
Getting around: Its a long walk to the beach. They have golf carts and a train, but the train has a long route and staff in golf carts will often ignore walking guests and pass by them even if their cart is empty. Bikes would be a great idea, but they are only available for staff.