4.5
Very Good 7472 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Casino
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Located in La Altagracia (Bavaro), Luxury Bahia Principe Esmeralda – All Inclusive is convenient to Punta Blanca Golf Course and Iberostar Golf Course. This 4-star resort is within close proximity of Hard Rock Golf Club at Cana Bay and White Sands Golf Course.

Rooms

Make yourself at home in one of the 570 air-conditioned rooms featuring minibars and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. This resort also features complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 8 bars/lounges, or 2 poolside bars.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

How to Get There

Luxury Bahia Principe Esmeralda – All Inclusive
Arena Gorda Macao
Punta Cana, 23000 Dominican Republic

Reviews

4.5 Very Good 7472 Reviews
Beautiful resort
Reviewed 4 hours ago

Let me start with.... this complex is huge! There are 7 separate resorts within this area. We stayed at the Esmeralda, which is family friendly and right at the beach. This review may be a little lengthy...

Appearance: the grounds are absolutely beautiful and very well maintained. Everything is kept nicely manicured and clean.

Rooms: spacious and clean for the most part. Being picky, we did notice that there were cobwebs on the lamps...that were not touched once during our stay. At Esmeralda, you have butler service. Ours (Randy) was great! He was there if we had any questions, to deal with any issues, book things for us and he even set up a romantic bath for my husband and I, with roses, champagne and candles. Room was cleaned fairly well. Linens were not changed everyday, but we also didn't request it. Towels were refreshed daily.

Food: decent. Slightly repetitive but, you can have an a là carte every night. Our only complaint would be, the lack of options between 1030-11am. At that time, your choices are limited to the few snack bars or room service. You do have 24hr room service. The a là cartes aren't bad. We tried the Brazilian, Dominican and Teppanyaki. Out of those 3, the Dominican was probably the favorite.

Beach: nice. Not the best beach that I have been to, but not bad. Since you are on the Atlantic side, the water is fairly wavy and cooler. At the time we were there, they were having a tough time combating the seaweed...but from what we were told...it's a common problem at the start of hurricane season.

Spa: very nice. Worth a visit. A little pricey, but expected.

Getting around: make use of the golf carts! Taxis, excursions and shuttle buses to and from airport...all leave from the Grand Bahia Principe Punta Cana lobby.

Shows: not very impressive.

Staff: friendly, but not outgoing. English is not spoken nor understood by a lot of the staff. So...brush up on your Spanish! Yes, it's a Spanish speaking country...but being on a resort with a good percentage of guests from English speaking countries...you would kind of hope for a touch more understanding of English.

Beware of the Privilege Club...they will try to grab and suck you in. Now, if you travel a lot...what they have to offer, may actually be beneficial to you.

Now...secret for those who stuck with me! Not really a true secret, but something no one on the resort will tell you....there is a souvenir market about 20 minutes down the beach to the right, when looking at the water. $15 cab ride one way.

Overall...very beautiful resort.

good hotel but doctor at hotel not knowledgeable
Reviewed 1 day ago

we stayed at Esmeralda for 7 days with my 10month old. this was the second vacation for her (first time was to cuba) so I wasn't worried.

food was hotel were great. after 3 days my baby developed blisters on body and high fever. I took her to hotel doctor and his biggest concern was payment. even after i said I have a credit card and will pay he only wanted travel insurance (I assume they get paid more with it). I called my insurance and since it was Victoria day there was nothing they could do... so he finally said ok but that I must go to the TOWN to get her treated by another doctor and his only advice was to give Tylenol (pretty obvious esp since I told him I already was). doctor was either not knowledgeable or just wants to send u away to a more expensive doctor since it's a medical company running it all... I decided not to leave the resort and called my doctor and gratefully she diagnosed by baby correctly by a photo!!!!!having a sick child on vacation is terrible and I wish that the hotel had better healthcare. everything else was good and staff were super accommodating because of baby. just bad luck and a bad impression.

Multi Family Vacation
Reviewed 2 days ago

We travelled as two families to this resort from May 13th to May 20th, 2018. We booked our trip through Air Canada vacations, which was a direct flight from our home town with stop over's in Montreal. This was not a great way to do this as in Montreal we had to get our baggage and check it ourselves for a flight to Halifax(not a lover of this service. We arrived on Mothers Day to Punta Cana and the Esmeralda resort, we were greeted with drinks and cold towels as it was roughly 30 degrees. The two people took us to a private area and did all our registration - 5 stars for this service. We were then placed in building 93, not close to everything but to be hones that did not bother us too much, as this resort is quite large and you have to walk everywhere anyway. We had adjoining rooms with our other party which we requested, thank you and our A La Carte's were in an envelope and were given to us at registration, again another plus.

We arrived in our room 93109 and I was hit immediately with a musty smell. We assumed it was because the air conditioner was not on, but after two days the smell still did not go away. The Butler, Ruth, gave us pillows each night with different scents on it, which kind of took the smell away. Thanks Ruth, you service was excellent.

Our first night in we attended El Prescador and the food was good. No complaints. We visited the buffets everyday for lunch and breakfast and some nights for supper and the food was great, the food could stand to be a bit hotter but no complaints.

Our 2nd night of A LA Carte was the Bell Italia, do not book your A LA Carte at this restaurant the service was terrible and so was the food, we would have been better off to attend one of the buffets. 0 starts for this restaurant.

A disappoint was that we did not get to enjoy the beach as a storm had rolled in and the water and beach was consumed by seaweed and staff and tractors were trying to keep ahead of it, but there was nothing they could do so we enjoyed our time at one of the three pools.

We did spend a day at the party pool where there is lots of activity but we found it loud, although we were travelling with two 12 year olds who we thought would enjoy it, but they and us enjoyed the quiet pool for the entire time of our stay.

We enjoyed the Brazilian restaurant at our last A LA Carte, and we give it a 5 star the staff and the food were excellent and we wish we had of chosen that A LA Carte for our entire stay.

The Butler service, we did not use a whole lot, was excellent, the food was a 4 star and the maid service was excellent.

We were seriously disappointed in the entertainment - having Dominican dancing and signing each night was not our idea of entertainment. We did not want to have to travel by trolley each night to attend shows in the village. And most nights the staff operating the trolleys did not want to be bringing people back to the further resort out and would often get upset.

We would never stay at a resort as the Bahia again, only because we did not find it lived up to it's 5 star hype and we prefer a smaller, more personal service then was given my this resort.

Good customer service
Reviewed 2 days ago

Despite we we're mislead during the reservation and we're quite upset about it, Marisela from the Bahia Privilege club went above and beyond and demonstrated exceptional customer service. I highly recommend the Fantasia resort for those traveling with kids, very clean, nice buffets and facilities.

HORRIBLE !
Reviewed 3 days ago

If there were a 0 stars i would put it ! I checked in today at 5pm at Bahia principe Esmeralda in Punta Cana. As soon as we got into the room we instantly noticed there was NO AC. the room was humid as humid could be. We complained at 5pm and were told that it’ll be fixed in 30 minutes. 1030pm comes by and nothing.after several calls to the front and being told to wait 30 more mins we were told someone would walk us to our room to see if it’s actually working. ( hilarious I know ) after the room being checked we were told this is regular temp for all rooms. ( while another worker was saying wow it’s hot in here the a c really isn’t working). It is now 1222 pm we are still with no a c sweating our a^^%# off waiting for the morning because “there are no supervisors on site to help us with our issues”
With all of this being said THIS PLACE is NOOO WHERE NEAR luxury.