4.5
Very Good 7852 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Casino
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

Located in La Altagracia (Bavaro), Luxury Bahia Principe Esmeralda – All Inclusive is convenient to Punta Blanca Golf Course and Iberostar Golf Course. This 4-star resort is within close proximity of Hard Rock Golf Club at Cana Bay and White Sands Golf Course.

Rooms

Make yourself at home in one of the 570 air-conditioned rooms featuring minibars and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. This resort also features complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 8 bars/lounges, or 2 poolside bars.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

How to Get There

Luxury Bahia Principe Esmeralda – All Inclusive
Arena Gorda Macao
Punta Cana, 23000 Dominican Republic

Reviews

4.5 Very Good 7852 Reviews
Disappointed
Reviewed 8 hours ago

Just checked into the luxury gran Bahia principe Esmeralda on the 16th and in spite of the slow check in procedure I kept an open mind. Everything was going okay until we ran into an issue with pool towels. We had gone down early in the morning to reserve a few seats. We returned after breakfast to find that someone else thought they had reserved those seats. We gave up our seats to keep peace but then near the end of the day , after not having sat there all day the couple returned and took 2 towels. Now 2 of my kids don’t have towels or a card to to submit in order to get new towels. I tried explaining this to the hotel and they could care less. They are want me to pay $20 for new towels. So, if the towel loss was directly related to the carelessness of my kids I would pay but it wasn’t. It is the fault of the security of the hotel. I was asking for 2 towels. After paying almost $7000 for the trip and with the word luxury in the hotel’s name you would think it wouldn’t be that big of a deal. Well apparently it is. It took everything I could think of to have my partner return to the Dominican because he had such a bad trip the first time. I can see they haven’t learned much in the way of customer service over the years. Funny as I have sat here writing this I have lost power twice.

Great visit but please improve check in process
Reviewed 1 day ago

I just spent a week at this resort and am a repeat visitor here (4.5 years ago) as well I have frequented 2 other Bahia Principe sites (Jamaica and Mexico) and I enjoy all of them. The food is good, rooms are clean, and wifi works very well (big change from 4.5 years ago!).

This time I travelled with friends and family and had 5 rooms. We all arrived on Sunday Feb 10 and had 3 children with us. After travelling since 3am we were all excited to finally be at the hotel. Our rooms were not ready, but instead of telling us this, we waiting... then there was a lot of pressure for us to move to the Fantasia resort which we did not want. We spoke with many staff, some told us there were no more rooms and Fantasia is all they had left. At the end of the day, housekeeping was just finishing up. We waited for more than 2 hours and ended up standing at the front dest to get it figured out. A better approach would have been to say "Housekeeping needs another 2hrs because it is peak period, we have a room available at Fantasia right now, or you can wait and enjoy the resort. Here are your towel cards, wrist bands, and go and enjoy." We would have not been frustrated at all with this approach. We did not want to go to Fantasia as it is much further from the beach and Esmeralda holds a special place for my husband and I from our previous experience.
Other than check in, all was great and I would still recommend this resort. But I've sadly read other reviews of people with the same experience. Stop pressuring Fantasia, there are reasons why people don't want to go there and please respect that.

Thanks for a great week in paradise :)

Great place
Reviewed 3 days ago

We just returned from Bahia Princepe Esmeralda in Punta Cana. The room was extremely clean and comfortable. The bathroom could have had a different design (remove the narrow slippery tub and have a large shower). The grounds are well maintained and beautiful. The food at the buffet was very good and the selections were many, different themes every night. The breakfast was good with many options.The specialty restaurants were good but not great. Only French restaurant was really impressive.Top shelf liquor if your a drinker, but only Presidente beer which I thought was good. Entertainment was OK, sax player then a violinist, a Michael Jackson impersonator, a children's dance night and a karaoke night. The beach is nice, the pool is good as well.I recommend this resort and all of the staff was amazing!

The Good, the Bad, and the Ugly
Reviewed 3 days ago

If not for the food and smoke I would give Esmeralda five stars. The service is excellent, staff tries hard to please, rooms spacious, fantastic beach for walking, nice pool, lots of places to walk around for exercise, frig stocked daily, beautiful ambience (we thought Fantasia and Ambar lacked the warmth of Esmeralda), beautiful decor in the specialty restaurants. We enjoyed ourselves but will not come back.

On the room balcony you can see directly in the rooms of those across from you so we had to keep our drapes closed and could not enjoy sitting out there.

For us the worst part was the buffet food. I lived on bread, cheese, and fruit all week. With so much food I thought I would not have any trouble but nothing tasted right. The fish was cold or tough, the pork full of fat, the chicken was very dry, and the meat on the ribs wouldn't separate from the bone. The food in the restaurants was only slightly better. Except for the Mexican restaurant which used whole pieces of avocado in their guacamole, we were disappointed. The ribeye at MEAT was full of gristle, the sauce at Bella Italia tasted like it came out of a can. We didn't go there to eat but this is the worst food I ever ate on a cruise or at an all inclusive.

Then, there's the smoking. There are no-smoking signs everywhere but smoking is allowed outdoors which is where you spend most of your time. The nightly entertainment was outdoors so we had to breathe in the smoke if we wanted to see it. We got up early to reserve chairs on the beach and again had the bad luck to be surrounded by smokers. Same if you choose to eat at the outdoor buffet.

The resort is so beautiful and we felt very comfortable there, but the food and smoke were two big negatives for us.

Beautiful trip with friends.
Reviewed 3 days ago

The resort is beautiful, clean and friendly employees. We enjoyed the beach and main pool. After some discussion when we first arrived we were shown to our room in building 91 on the third floor facing the pool and a glimpse of the water. Very nice. We found customer service to be a little confused with our questions on several occasions and had given us an answer only to be changed by the next employee. We were told our dinner reservations would be given to us upon check in, they were not and were told if they were not in our welcome package there were probably no reservations. The next day we went to customer service, the young man seemed to have a had time finding our reservations but then they were indeed there. As for the specialty restaurants, Rodizio Arrecife was very good as was the Portofino. The MEAT Steak house was not good. They meat given to us was not as advertised and very tough. The service was extremely slow, not the waiters fault there never seemed to enough servers at any of the restaurants. Mashua Nikkel was also very nice, the food was good and very different then I had ever had before and presented beautifully. We took a Adventure Buggy tour...Ugh not a good experience. We have been on a couple of buggy tours before but this one was so bad with the dust it was not fun. The roads were horrible not bumps or some holes but large craters. They took us to Macao Beach, what a mess. This was a late afternoon/evening tour. The beach was littered with garbage, a pack of wild dogs (no kidding) were running all over the area, there were no vendors and the porta potties were locked. We went to a beautiful park with an underground fresh pool it was beautiful and the authentic Dominican dinner was the best! They had some lovely young ladies in traditional DR dress dancing and they were terrific. As we left we were directed to a bus to travel back to our hotel. We thought "oh great" NOT the roads were so bad the driver literally had to go about 5 miles an hour to get out of the back woods and it took us forever to get back to the hotel. And when we arrived back, it appeared two people were missing!!! We took a catamaran tour purchased from the hotels staff on the beach. We didn't get any snacks or lunch as advertised. However it was an adult trip and the rum and beer flowed freely and that everyone enjoyed. The snorkeling was difficult because the area was very rough and the catamaran never really went anywhere but up and down the coast in front of our hotel. The situation with the beach chairs is ridiculous. We literally had to set our clock at 6 am to go down to get chairs fairly close to the beach. The same for the big pool by the beach. Chairs all reserved and no one shows up. They must set us another row of chairs so people can sit. This problem seems to arise because other customers from the other hotels go down to the beach and then migrate to the pool in the afternoon. Not fun to have to get up at 6 am on vacation. The beach bar and pool bar were great. The lobby bar served the best drinks and the bartenders were great.
But my overall opinion was it was a good trip with wonderful friends. We enjoyed the hotel, entertainment and the employees were all very helpful and pleasant. The beach is beautiful.