4.5
Very Good 7697 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Casino
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Located in La Altagracia (Bavaro), Luxury Bahia Principe Esmeralda – All Inclusive is convenient to Punta Blanca Golf Course and Iberostar Golf Course. This 4-star resort is within close proximity of Hard Rock Golf Club at Cana Bay and White Sands Golf Course.

Rooms

Make yourself at home in one of the 570 air-conditioned rooms featuring minibars and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. This resort also features complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 8 bars/lounges, or 2 poolside bars.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

How to Get There

Luxury Bahia Principe Esmeralda – All Inclusive
Arena Gorda Macao
Punta Cana, 23000 Dominican Republic

Reviews

4.5 Very Good 7697 Reviews
Just returned
Reviewed 3 days ago

Just came home last night from a week at the Esmeralda. I had sent a room request a few days prior to leaving and they gave me exactly what I asked for. We were in room 91016, first floor, king bed looking at the main pool. The room was clean, well kept and the fridge was stocked daily. The food was ok but I wouldn't say it was great. The pools and beach were never crowded when we were there, lots of chairs for everyone. The beach is gorgeous! Wait staff around the main pool were fantastic. We never went without a drink. We found most of the staff were amazing, a few not so much. But those who were amazing, were beyond fabulous.

Amazing holiday
Reviewed 4 days ago

Enjoyed our 10 night stay for our anniversary ... would go back again .. staff are very friendly and helpful and so much food choice . Also the rooms are spotless and fridges are filled up daily and stunning beaches. . Definitely going back

Absolute garbage
Reviewed 5 days ago

Upon purchasing an all-inclusive package here for my husband and I, I can say that it was the absolute worst resort we have ever visited. Everything we had paid for, we did not receive. We were charged for the drinks at the bar each time and we were even told that their top shelf liquor was actually poured out and replaced with the cheaper kinds as they had laughed about it. The resort refused to adjust our room despite the fact that we had a constant leak over the toilet. You’d need to hold something over your head everytime the toilet was being used... when we asked to speak to a a manager, we were lied to that they were the manager and when their name was brought up with someone else, that name did not exist. The staff was VERY rude and demeaning to the extend, that several others on this vacation as well, approx. 15-20 other families had gathered together one morning to go to the general office and speak to an actual manager as everyone was being charged extra for drinks and food despite purchasing an all-I clusive package. House keeping continuous to steal things from my room as well as others. From the 15-20 families we had communicated with, nearly half of them experienced some sort of theft when house keeping was in their rooms as well. When we reported this to the front desk, they laughed and ensured us that “nobody does this here. Maybe you lost it yourself” Prior to this trip with my husband, I had rebooked her (after reading thousands of positive reciews) with one of my best friends for November 2018. I have already canceled that and demanded a full refund. I will not return to the DR, in particular to this resort. I advise others to do the same! Absolute garbage. I have never before been treated so badly as I was during my two week stay here. If I was not forced to put at least 1 Star, I would have given this resort Zero.

My second visit - a little disappointing
Reviewed 7 days ago

This was my second visit to this resort. Last time about two years ago my wife and I enjoyed our stay, I have reviewed my visit here on Trip Advisor at the time. Unfortunately I cannot say many positive things about Esmeralda at this time. We’ve travelled with another two families of our friends this time and of course we’ve enjoyed our stay just because we had a great company, but not because of Esmeralda. Ok, where to start? I will try to be short.

- Booking reservations to restaurants: the hotel staff will tell you that everything is overbooked, but they are doing everything possible to fit you in, just to find out upon your arrival, that the place is half empty. Ok, maybe it’s because we were a large group... Nope, my wife and I wanted to make a reservation just for two of us for one night. After long waiting we’ve left without booking, we just couldn’t listen anymore how the reservation staff tries to accommodate us without really doing anything.
- Language barrier: even administrative staff may have absolutely no English knowledge, Spanish only. It was not easy for us to communicate with the restaurant administrator when we’ve had an issue with my friend’s birthday cake order. Similar issues during regular service in buffet. Yes sorry, I need to learn Spanish too, next time will do better. English is my second language as well.
- Room: I’ve met cockroach one morning, it was wondering around my clean coffees cups. No big deal for me, I didn’t tell my wife though. Our room was on the ground floor adjacent to the janitors room. Very loud hotel staff starting early morning till late evening using janitors room as a meeting point I guess. Room cleaning: for some reason the balcony floor remained dirty.
- Buffet - We had some sanitary concerns and our friend pointed out to the management about small caterpillar found alive and well in the food tray.
- Beach: the hotel staff works very hard to clean seaweeds. Lots of seaweeds.
- Lobby bar: closing at 11:30 pm or so. They will take away your glasses and will give plastic cups instead. Why 5 stars resort has to close the bar at 11:30pm, I don’t know.
- Morning coffee at the bar: coffee machine serve yourself, plastic cups at 7:30-8am.
- Grounds: well kept and no issues here.

Bottom line: I have never written not positive reviews in the past. But after careful consideration, I’ve decided to point out these few things... For the “luxury” and 5 stars of Esmeralda and with hope that my review will help to improve the service.

Great Holiday and Great Staff
Reviewed 7 days ago

We had a great experience at the Esmeralda and I have to say that I simply don’t understand some of the negative, one star reviews that have been posted recently. If you look for faults you will find them in any hotel in the world if you try hard enough but we found the Esmeralda to be a really good hotel with lovely and helpful staff and good food (in some cases great food).

We requested by email in advance for a top floor room overlooking the pool but on arrival were allocated a ground floor room. Initially disappointing but once we expressed our disappointment Eddy on Reception checked availability and found us a top floor room and even came with us to make sure we were happy with it. He turned a potential negative into a positive and he genuinely wanted to please us. His attitude was reflected throughout the hotel where we found the staff from waiters to cleaners to porters all ultra-helpful.

The rooms are spacious, well equipped and clean. If you look hard enough the rooms may be showing their age in places but we were more than happy.

We ate in a number of a la cartes and in general they were good to very good. The Mexican was a little disappointing but the Mikado (very good), Bella Italia (good), Arrecife (very good), Takara (excellent) and the El Olivo (outstanding) more than made up for this. Do yourselves a favour and eat at the El Olivo and order the Chateaubriand ……… it’s fantastic!

Service throughout the hotel was friendly and efficient and we couldn’t fault it. Maria, Desiree and Rodolfo at the swim up bar in the quiet pool go the extra mile all day, every day and they are a credit to the hotel and should be commended.

Restocking of our mini bar was a little inconsistent but not so big an issue as to spoil our overall impression of this hotel. Turn down service was also a little inconsistent but to our minds it’s a nice to have and not essential so this did not overly concern us really.

Transport throughout the site on the golf carts was quick and efficient.

We had a great holiday and would like to express our thanks to all the staff at the Esmeralda, they are a fantastic team who go out of their way to make the overall experience a wonderful one.

We rarely go back to the same hotel twice but we are already planning to revisit in 2020.