Hard Rock Hotel & Casino Punta Cana All Inclusive
What We Love
- Beachfront location
- 15 pools that range from kid-friendly to adults-only
- Manages to be everything to everybody: families, couples, solo travelers (but particularly nice for families with teenagers)
What To Know
- If you’re looking for intimacy, this 1,800-room resort is not for you
- Most rooms do not have ocean views
- The resort is about 35 minutes from the airport
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
Located in Punta Cana (Bavaro Beach), Hard Rock Hotel & Casino Punta Cana All Inclusive is convenient to Cana Bay Golf Club and Punta Blanca Golf Course. This 4.5-star resort is within close proximity of Iberostar Golf Course and White Sands Golf Course.
Make yourself at home in one of the 1775 air-conditioned rooms featuring private spa tubs. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 13 outdoor swimming pools. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy a meal at one of the resort’s dining establishments, which include 10 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Thirsty? Quench your thirst at one of the 20 bars/lounges or 4 poolside bars.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
How to Get There
Just got back from 4 days and The Hard Rock and we had a terrific time. True, the Computer system is down (going on 7 days when we left) and that is unexcusable, but it wasn't that much of an inconbvenience. It tokk us 30 minutes to check in, and they were not accepting dinner reservations, but that made it better for us. You can just walk in to any restaurant. We never waited longer than 5 minutes to be seated.
The pools are excellent, the room service was great, and the restaurant food not bad.
From the minute we walked into the lobby, it went downhill. The computers—which had been down for 2 days already—were still down and yet, there was no contingency plan in effect. Staff was confused, and totally ill-equipped to handle the throngs of incoming guests who were expecting a vacation. We were VIP and it still took over an hour to check in. Our room was pedestrian at best, doors didn’t close, paint was chipping—we were lucky though, no bugs!
As for the food...All-inclusive shouldn’t mean lack of variety or inability to get a dish prepared to your liking. Plus, restaurant wait times were absurdly long, just getting a drink took over 30 minutes.
To be made to feel that their computer issue was my burden, was just an insult. How do you run a resort with not a single nod to the guest who has planned and paid to relax at your property?
This place needs a serious overhaul to its physical plant and to its corporate mentality. As a guest who will never, ever return, nor visit another Hard Rock property because of this mess, the company needs to recognize just how badly they let down paying guests.
This is probably the worst place I have ever been to. They had a computer problem and it took two hours to check-in. They acted as it's the guest's problem and not the hotel's. Consequently, no reservations accepted for meals and the hotel did nothing to make things better. Additionally, upon checkout, they asked to see my original payment receipt, which they never said to keep. I had also asked three times for the manager to call me and I am still waiting.
Quite simply, a terrible experience with which the hotel did nothing to make it better.
My partner's mother was taken sick at the last minute and she could not join me so I was a lone traveller. I got tired of explaining why I was booking stuff for one so in the end, just booked for two :-) It is not a bad hotel but having stayed in a few 5-star hotels this was average at best. The food was uninspiring, staff making oop oop noises and dancing about does not make food taste better. The best meal I had was a pizza nice and fresh. There were clouds of mosquitos in my room and as I am allergic to bites I did ask three times for the room to be fumigated. The spa was great, a highlight of the holiday by a mile. Also, the ice cream shop was good. The staff were OK as long as you are prepared to tip for everything. I am glad for the experience but for the price would not go again.
We've been to many resorts in the Caribbean and this has been by far the worst. I was understanding when the computer system was down and we had to wait a few hours for our room. And then when they said an hour dinner wait I was OK...and then after an hour they said oh, it's another hour or maybe two. Unexecptable . Kids had bread for dinner because dinner took over two hours. Actually writing this as we still wait for our dinner, two hours after we have sat at out table!