Hard Rock Hotel & Casino Punta Cana All Inclusive
What We Love
- Beachfront location
- 15 pools that range from kid-friendly to adults-only
- Manages to be everything to everybody: families, couples, solo travelers (but particularly nice for families with teenagers)
What To Know
- If you’re looking for intimacy, this 1,800-room resort is not for you
- Most rooms do not have ocean views
- The resort is about 35 minutes from the airport
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
Located in Punta Cana (Bavaro Beach), Hard Rock Hotel & Casino Punta Cana All Inclusive is convenient to Cana Bay Golf Club and Punta Blanca Golf Course. This 4.5-star resort is within close proximity of Iberostar Golf Course and White Sands Golf Course.
Make yourself at home in one of the 1775 air-conditioned rooms featuring private spa tubs. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 13 outdoor swimming pools. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy a meal at one of the resort’s dining establishments, which include 10 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Thirsty? Quench your thirst at one of the 20 bars/lounges or 4 poolside bars.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
How to Get There
My wife and another couple had a wonderful trip to HRPC! We have stayed numerous times at the Palace resorts in Cancun and remembered i wanted to try this resort. Very glad we did. The facility was on point and service was excellent. Beach was amazing compared to Cancun. Even though the resort is huge and many restaurants and activities are very spread out, there is trolly service constantly. You are never waiting more than 5 minutes to get picked up.
Pools are numerous and super clean and rooms were perfectly cleaned daily. Beds were super comfortable and our room was huge as well as the bathroom and double size shower.
Food for an all inclusive was definitely more than i had hoped for. The lowest expectation i had was for the lebanese restaurant "Bistro Med" which turned out to be the best!! Hats off to Chef Tony, Miguel,Santa, Leonides and Yessica for their incredible fare at this eatery. The only low spot if there is one I would say is the Japanese, but not terrible.
I would certainly return here and highly recommend HRPC!
First, I thought the grounds, staff, and most of the food was really good. The 2 BR presidential suite was nice, but the personal assistants, who promised they could "make things happen" (MTH), never really did.
First, on Sunday, we asked for reservations at the Spa for an 80 min massage for the next day or day following, anytime after 10 am. I get a Whatsapp message from the assistant saying all they could do was 9 am for the following day. While we were in the main lobby, I decided to go down to the spa and ask about reservations, not telling them my room #. I was able to get a 1 pm for Monday, which was on the day i requested and the time, after 10 am, i requested. Not sure why this was an issue for the Personal Assistant that could MTH ("Make things Happen").
Second, we asked to make reservations for Toro at 7 pm for Monday night, which was closed on Sunday due to a Primerica convention beach party (More on that later). Anyway, not only did we not get our 7 pm reservation, but we got 8 pm for Impenema, a whole different restaurant! They took the initiative to MTH, by making our reservations for the rest of the week, putting Toro on the last day of our trip. They also made sure to get us in the lesser quality restaurants, which we did not ask for.
When hanging out at the members pool, we found out that the Personal Assistants only really MTH for the Legendary VIP Rockstar Royalty King and Queen Members (I kid), but seriously, even if you were paying an additional $1,000 for a Personal Assistant, they wouldn't do anything really, unless you were a superstar member.
The other issue, which is a pretty big one, is that our host decides to call EVERY Morning at 8:30 am to let us know that we have a gift in the lobby and we need to come by and speak with her so she can let us know about all the great benefits. I kid you not, EVERY morning, our jarring phone would ring off the hook. Not fun, when you've been over-indulging on your all-inclusive vacation. When we asked them not to do it again, they still did. We started taking the phones off the hook, so we could get some rest and wake up when we decided to.
Other than that, I felt like everything else was great. I would probably not come back to the resort, mainly because it's not Adults Only (Which I knew going in), and because it's entirely too big. 10-15 min walks anywhere you want to go. Yes, you could get trams, but they were always packed and took too long to get anywhere. If they have a convention, you can forget about the trams as an option. I think the hotel should warn potential visitors of conventions of more than 500. I believe Primerica was 1,500 in each session, which they arrived on Sunday, then another 1,500 arrived on Wednesday, with 2 beach parties that closed the restaurants along the beach those nights.
Rene at members pool was outstanding and made whatever I liked.
This is one of the best all inclusive resorts we have stayed at including cruises and owner's suites at cruises. The place is huge, even if there were a lot of people it never felt crowded. The rooms had a jet tub and the liquor in the room was top shelf. The square footage was also large and the balcony large but a lot of mosquitoes in the evening. They provide a spray but bring your own it will be more effective. The in room coffee was Nespresso which I love. The toiletries smell good but more of a masculine scent. They provide slippers and bathrobes There is a safe,but don't bring valuables as I heard someone had stuff stolen from their safe. The staff were polite, some spoke better English than others,but I can speak a little Spanish. The food at Zen (hibachi style) and Ipanema (churrascaria style) was excellent. We also tried the Mediterranean for lunch, and Isla and Ciao for breakfast. I was expecting for the food to be sub par,but I was pleasantly surprised that they were also top quality. The cocktail drinks are a work of art...and included. Most or all the unlimited resort credit was worth it. We used it mostly for activities and shopping. We did the ATV experience and that is a must do. We also did the Dominican experience which was ok the sights were great, but the vehicle was rough riding, poor or no suspension, rougher that ATV, very bouncy, not for pregnant or people with back problems. The only drawback were ALL the snorkeling and cruise trips were fully booked so we had to purchase a non resort credit included snorkeling excursion which was close to the amount we would have paid for the included one,but it was good. The beach on the premises had beautiful white, fine sand but seems rough with rip tides. The palapa huts and cabanas were plentiful and can be rented for a fee. There is a resort credit shop to go shopping in, prices somewhat inflated but seems fair for the items, and lots of items including coffee, bags, tobacco, jewelry, etc. Good quality shop. They offer a free gift at check in, and that was nice but you may end up buying jewelry since it is marketing for a shop. All in all I recommend this place
We won a company trip to the resort for 3 nights and were blown away by the place.
Here are a few key items:
1. The property is 120 acres and has soft, sandy beaches with cabanas
2. Juinor Suites and other suites are huge with a jacuzzi in the room. Quite a big balcony as well. The bathrooms are really spacious!
3. The mini-bar is stacked with drinks - I do not drink alcohol but they had beer in the fridge.
4. There are 9 restaurants on the property for most palates (no Indian food yet but that is understandable). The restaurants may be closed at certain times. As a vegetarian, my favorite was Ciao - Italian restaurant. They have Zen - Asian where the chef comes to cook at the table like a Japanese restaurant. My son loved unlimited Pizza and Ice cream places. There is a Mediterranean option which has excellent vegetarian choices.
5. We enjoyed a fun Circus show at The Theater. We did not use the casino
6. The staff is very gracious and co-operative. Most of them speak English well but knowing Spanish will be a big plus. Most of these employees do not make much compared to American standards. Please tip for extra help.
7. The check in and check out was super-smooth. The employees near the check out place helped get me a taxi and actually extended my all-inclusive hours as my plane was late by 3 hours.
8. Our massage was unbelievable as we had sauna, mud wash, shower included before getting the couples massage. Resort Credits have cash requirement. My daughter enjoyed her manicure service.
Couple of points to note - the wifi was not the best in the room - maybe we had all the rooms filled from the company trip attendees. Also the bizz center printer was not working. I highly recommend getting your boarding passes printed and in hand at the airport as we had to scramble to get it printed at the airport. The lady in TSA type line refused to acknowledge the cell phone check-in boarding pass.
All in all - an amazing experience
I’m extremely late w/ my review, but realize I still wanted to reward the two people that did an outstanding job for our family during our stay at HRPC.
First, I rated HRPC a 3 because I think the resort itself is a 5, but the service is a 1 maybe a 2 at best. This is disappointing as I think this could easily be a 4 or 5 star resort if there were servers who actually cared. Before you think I’m just one of those posters who is hard to please, the last time we were at the resort was 2011. I actually thought the service we had then was much better than what we experienced. This is when HRPC was getting a lot of grief for poor service as it was new and people were learning how to treat customers. We were quite happy with our service, then.
Our disappointment in service started on the first day we arrived and went to the VIP pool area. We got there around 3:00 pm w/ our kids. Never once did we have a server come by and ask if we wanted a drink. (This happen a couple days later when we were at the VIP beach area!) I went to the bar three times to get my wife’s and my own drinks. I’ve never experienced this in the VIP area!
We spent our week either at the area w/ the water slides for our kids or the area designated for Palace and Hard Rock members (we didn’t go back to the VIP area). It didn’t matter, regarding the service. Every once in a while the pool waitress would ask if we wanted a drink/refill. I would tip in hopes as it would let them know to check on us regularly. Unfortunately, it was to no avail. If we wanted a new drink, we went to the bar. This was even the case in the “members” area.
What’s really disappointing was my experience in the members area. I had asked the waitress if they had a menu for food. She pointed to the grill that was serving hot dogs and hamburgers. I’ve never went to a Palace/Hard Rock resort w/out the ability to ask for pool side menu. What made it worse was the fact that the same waitress brought a couple plates full of food to the folks sitting next to us!!!!! It wasn’t hamburgers and hotdogs!! It came from one of the restaurants. Nice that they got good service, I guess our waitress was choosey. Our neighbors actually got more than what they asked for and shared it with us. Again, we do tip. We appreciate good service. However, we never got served, so it’s tough to provide a tip.
Maybe we shouldn’t have hung out at the VIP, member or kid’s areas. I’m surprised as members spend a chunk of money and have higher expectations from the Mexico resorts.
The one thing about having poor/no service is we didn’t tip nearly as much. This left a bunch as cash left over. We ended up using it to pay the “fees” for the spa as we check out. By the way, the spa is a must do! It is amazing and we used most of our resort credits on this!!!
OK, I’m done w/ the bad.
The good, the resort is beautiful!! I would run around the resort every morning (~1.6M). Yes it’s big, but the grounds are well taken care of. The beach is huge, also. It’s also one of the most beautiful of the Palace/HR resorts. The first room we stayed in was one of the new renovated Presidentials (or whatever HR calls their rooms) in the “A” section. The new style was very updated and we liked it. Unfortunately, we were on the first floor which is actually subterranean. Meaning, when you are out on the patio, you are looking up at the butts of the folks sitting around the pool…no view! After 3 days of our 7 day trip, our concierge was able to move us to a Presidential in building 8 on the top floor. Amazing view!!! It was of the older style, but we didn’t mind it a bit.
Not all of our service was bad. I truly appreciate the effort our concierge, Gerlyn, made! We have stayed at either HR or Palace resorts in Mexico at least 10 times. Most of those we had a concierge. To be honest, the concierge was no value added as we hardly ever used them. However, Gerlyn was completely different. Upon arrival, he provide an app so we could be in constant communication. He would check in with us regularly and see how we were doing and what he could do for us. He truly went out of his way to make us feel special. One example was when he picked us up w/ his golf cart for one of our reservation for dinner. NOTE: We never asked him to do this! While he was walking us to our restaurant my wife’s strap broke on the shoe she was wearing. While eating, he took it and had it fixed. While it was just some hot glue, or whatever, to put the strap back on, it was the fact he went out of his way to do this when we didn’t ask. Instead of heading all the way back to our room, my wife was able to wear her shoes the entire night. Now that I think of it, I think the fix is still holding.
He also took the time on our last day to have his boss come and talk to me. He knew we hadn’t been pleased w/ the overall service in the resort and he wanted to make sure his boss was aware. I at least had a chance to express my concerns. His boss listened. Whether my input was value added, I don’t know. At least it was nice to air my concerns as a member.
The other person we want to recognize is Braulio. He was our server at Toro just about every morning for breakfast. While breakfast is basically a serve yourself affair, he still made sure to check on us regularly to see if we needed a refill or anything. By the second day, we didn’t have to order our drinks as he remember what my wife, kids and I would have for breakfast and bring it out. The night we went to Toro for diner, we unfortunately weren’t’ seated in his section as we wanted to sit outside. However, he saw us as we entered and greeted us. Even though we weren’t in his section, he would come over to check and make sure we are getting taken care of and were happy. We truly appreciated his attentiveness!!
Hopefully, in the past 8 months we visited the service has made an uptick. This is what is missing from HRPC being the best resort in the Caribbean. We will be back. My kids loved it (5 and 8 yrs old). However, we aren’t in a hurry due to the service. It will probably be several years. (We’re going to HRRM later this year) Hopefully, by that time the service will be what we hope for!