Hard Rock Hotel & Casino Punta Cana All Inclusive
What We Love
- Beachfront location
- 15 pools that range from kid-friendly to adults-only
- Manages to be everything to everybody: families, couples, solo travelers (but particularly nice for families with teenagers)
What To Know
- If you’re looking for intimacy, this 1,800-room resort is not for you
- Most rooms do not have ocean views
- The resort is about 35 minutes from the airport
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
Located in Punta Cana (Bavaro Beach), Hard Rock Hotel & Casino Punta Cana All Inclusive is convenient to Cana Bay Golf Club and Punta Blanca Golf Course. This 4.5-star resort is within close proximity of Iberostar Golf Course and White Sands Golf Course.
Make yourself at home in one of the 1775 air-conditioned rooms featuring private spa tubs. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 13 outdoor swimming pools. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy a meal at one of the resort’s dining establishments, which include 10 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Thirsty? Quench your thirst at one of the 20 bars/lounges or 4 poolside bars.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
How to Get There
Hotel was nice but nothing great. We even left avday early. We were ready to leave after the first day here. We were spoiled with Hard Rock in Orlando. You quickly realize unless your VIP, Diamond or Legendary you have a mediocre stay at best. You need reservations for every restaurant here even though they are only half full. The places you could eat by just walk in was snack bar or buffet. Don’t waste your time trying the different buffers, they are all the same. Yes it’s all inclusive, but for well alcohol and a sorry buffet, you’ll realize you’ve over paid. Service was 2 Star , we did have 3 people that stood out as helpful and friendly other then that the rest are just miserable appearing. Complaining or asking for help was pointless. Their response is we will try and make it better for your next trip. Next trip. Ha. We won’t be coming back. I’m a person that never leaves reviews but this I felt was needed.
Poor job Hard Rock
The entire staff at the Eden Pool is top notch. From Luis (chef) to Carlos and Fausto (bar) and everyone in between, they made our stay a pleasure. They catered to all our needs and even threw in a few surprises. They all work great together and I highly recommend you visit them during your next stay.
My family and I stayed 5 nights at the Hard Rock. Check in for 2 of our 3 rooms went well, but we had to wait about 30 minutes to an hour for our other room because it wasn't ready (we even arrived 2 hours after our scheduled check in time). During our first full day, we decided to rent a golf cart since the resort is so large. I highly recommend getting the golf cart during your stay. We originally booked the cart for only one day, then when we tried to extend it for the rest of our stay they said there weren't any carts left. Luckily, a very nice employee helped me daily to extend the cart, but it was a hassle to go up to the front each morning to handle it. The carts are 90 dollars for 24 hours. We noticed a lot of people seemed lost throughout the trip and the personal golf cart really helps you get familiar faster with the resort and you can get to different parts of the resort much easier. They do have carts going around constantly, but with those there are frequent stops and they can be over crowded at times.
We ate at the Brazilian buffet the first night we arrived (you don't need a reservation), and it was really good. On our first full day, we made reservations for each night: Los Gallos (Mexican), Ciao (Italian), Toro (steakhouse), and Zen (Asian). They were all good, but Zen was definitely our favorite. It's Hibachi style and our chef Miguel was very nice and entertaining. Most mornings we ordered room service and it was always great or we went to The Market. Lunch was different each day, but we did Pizzetto (very good but long wait both times we ate there), the market, or we ate the food out by the pools. There is food everywhere and most is pretty good! The gelato is awesome and there's a little shop that has coffee and desserts too throughout the day!
The employees work very hard at keeping the grounds clean. The bathrooms/main areas throughout are all well kept, the pools were clean and beautiful, and they remove seaweed from the beach throughout the day. The beach is very pretty and nice, but the waves were rough while we were there. I will say I was disappointed with the cleanliness of our room. The shower, door knobs, table, etc were not very clean. Housekeeping didn't come consistently; however I will say we had our do not disturb sign on at times throughout the stay which might not have coordinated with their schedule. We received several phone calls asking if they came and if we got the services we ordered (room service, call for towels, etc.) which was nice.
We mostly hung out at the Eden pool (adults only) and the Sax pool. The bartenders were great at both of these pools! They were very friendly and interacted with us. The bartenders at the other pools (main pools) were okay. Since the resort is so large it's harder to get to know the employees, but there are definitely some that stand out and go out of their way to interact with you which is nice! In general everyone is very friendly and will say hi and smile.
We didn't do any excursions since the resort itself has so much going on. A few people from our group golfed one morning, and they recommend bringing your own equipment because the fees really add up. The golf course is well maintained.
I recommend bringing a stack of small bills. We could tell the employees work very hard, so we tipped frequently, especially to the people who made efforts to interact with us and make things easier on us. Even though the resort is "all inclusive", that doesn't mean tipping isn't greatly appreciated!
Overall I was very pleased with our time spent at the Hard Rock! The staff is really what helps makes the trip wonderful, and we were lucky to have met some great people. It was easy to tell who enjoyed working there. I do believe we will return to the Hard Rock in the future, and next time we will have everything figured out from the beginning!
We just left the beautiful Punta Cana and had the most fun with Viator.com excursion , there was snorkeling with stingray, Nurse shark,parasailing ,party boat,was so much fun I would love to give a big shotout to Alex !!!!and the whole crew for the most amazing time.. we will be back soon 💋💋💋🏝🏝🍺🍷🍻🍹🐟🐠🐟🦀🐡🐋✈️ #Liveyourbestlife #vacation #PuntaCana2018 #loveourlife
When we arrived at the Punta Cana Airport, cleared Immigration & Customs easily found the Hard Rock Punta Cana transfer. Carlos checked us in. Carlos was a wonderful first contact. Appreciated the bottle of water Carlos offered. When it came time to transfer back to the airport Carlos greeted us with a smile and efficiency. Carlos is a gem. As the first and last contact at the Hard Rock Punta Cana Carlos is primo! All the service we encountered at the Hard Rock was served with a smile.
Fun active resort. Hard Rock is creative in the entertainment they offered. Lots of activities going on at the pools during the day and music at night. The best resort in Punta Cana for travelers who want to be entertained and have fun, Icing on the cake is the gorgeous white sand beach.