4.5
Very Good 2394 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Casino
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Grand Palladium Punta Cana Resort & Spa – All Inclusive in La Altagracia (Bavaro), you’ll be convenient to White Sands Golf Course and Cocotal Golf and Country Club. This 4.5-star resort is within close proximity of Palma Real Shopping Village and Iberostar Golf Course.

Rooms

Make yourself at home in one of the 535 air-conditioned rooms featuring MP3 docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. This resort also features complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 13 restaurants, or stay in and take advantage of room service (during limited hours). Thirsty? Quench your thirst at one of the 14 bars/lounges or 4 poolside bars.

Business & Travel Amenities

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Grand Palladium Punta Cana Resort & Spa – All Inclusive
Playa Bávaro
Punta Cana, 23000 Dominican Republic

Reviews

Worst service!
Destination609850

Me and my two children age 2 and 5 arrived at the hotel today. Check in time is 3pm. At that time the room was still not ready.I asked many times, but we had to wait in the lobby for 1,5 hours for our room to be ready! I could not have a wifi code (because they were not finished cleaning the room on time, and apparently that is a need for wifi - makes no sense.) I could therefor not get in contact as promised with my Airbnb guests (renting out my own apartment and coordinating with keys) as promised, because I was waiting in the lobby with the arrogant service-desk-woman,that just repeated 'we are not ready yet'. After 1,5 hours my Airbnb-guests left without keys and I lost 400$!! I lost 400$ because of this miserable service hotel! I am SO mad. And the desk-service people does not care at all! Finally we arrived to the room (much more nice at the online pictures than real life) and wanted a nap - you know, two small children waiting in a lobby for 1,5 hours. But the music from the pool is so extreeeemly loud like, your ears hurts, so we could not sleep.
I am seriously considering leaving this hotel. The service is crap! We just came from Ocean El Faro (also Punta Cana) were the service was SO good.

This hotel is just huge, to many people, and no service or information at all. I don't get were you have all these stars from - not because of service and rooms!

I lost 400$ because you could not give me my room as I paid for!! And you would not find an other solution. I have traveld all around the world, and never experienced anything like this!
- Henriette

Harassment from travel club
Kebecpinay

Reception
Check in is very slow.There were only 5 of us from the bus when there were 3 people in the reception yet took so long to get our room numbers.
Travel club
As soon as you are checked in the guy from travel club jumps on you right away,says he is a concerts ask for my name and room number.They know you are tired from a long flight and he gullible to their agenda. The clown asked me my name and room no.says he is the concierge.if I want his help. While I was just thinking
A) I am very tired all I want to do is to get to my room get off this clothes and shower
B) hindsight if he is the concierge why is he asking my name and room number which he can access from the computer.
Then he offers a special free breakfast the next day and flatly told him no.
That's what I thought but got a call at 0830 the following morning after a long flight the previous day.
We went to the lobby to see our representative and the same people are again offering free breakfast and merchandise- tshirt,bag and pen .Again they say the merchandise is not for the time share but to promote the travel club when we go back home.
After breakfast on the train back to the lobby, travel club again stopped the train we are riding on to sell the travel.club.
This sort of harrasment really ruined a nice beginning of holiday. All throughout aside from beach vendor selling hats .jewelry .cigars we also have to deal with a very aggressive marketing. I just hope someone will read this and say no to this type of harrasement.
Restaurants
Very slow with service,had to ask for glass of wine several times o drink with their appetizers so I can get to their principal plate.I am sure if I order from their list and pay for it ,I will get service right away.
I will not recommend this hotel.

Rooms are not kids friendly
Anna F

I would say I didnt have a good hotel experience,
Things I liked:
Beach
Resort is clean outside
Room Service
Cons:
Room were very small (had to kill 2 hours of my time to change for a room where my stroller can pass.
Food nothing special, no sea food. Not impressed
Staff at the reception were super slow to check in (plus had attitude)
100% never staying at Grand Palladium in Punta Cana