Grand Bahia Principe Turquesa – All Inclusive
- Golf Course
- Kids Club
- Parking On Site
With a stay at Grand Bahia Principe Turquesa – All Inclusive in La Altagracia (Bavaro), you’ll be minutes from Punta Blanca Golf Course and close to Iberostar Golf Course. This 4-star resort is within close proximity of Hard Rock Golf Club at Cana Bay and White Sands Golf Course.
Make yourself at home in one of the 502 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as a casino and hot springs. This resort also features wireless Internet access (surcharge), babysitting/childcare (surcharge), and tour/ticket assistance.
Food & Drink
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the resort’s 3 restaurants, or stay in and take advantage of 24-hour room service. Thirsty? Quench your thirst at one of the 5 bars/lounges or 3 poolside bars.
Business & Travel Amenities
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.
How to Get There
I wanted to let you know how our visit Tuesday, August 7 until Sunday, August 12. 2018.
We booked our trip with Book-it with transportation included.
We arrived and was greeted by Ingrid (Front Desk Clerk) very pleasant.
Our bellman were Franchesoo and Carlos which helped and smiled every time we needed assistance at the front or with our luggage.
Santo, Franangel and Americo gave us true Entertainment from AM TO PM!!
Miquel, Jenifer, Wilmer, Maria, and Jhon made sure our cocktails were GREAT!!
We believe in tipping for OUTSTANDING SERVICE!! AND WE DID JUST THAT WITH the bellman, waitress, pool and hotel bar staff.
But unfortunately, you have some things that need to be addressed:
All you can eat ran out glasses, silverware, plates and dirty linen on tables(UNACCEPTABLE)
Then to go to guest services and Saint never tried to accommodate our concerns with calling to get reservations for another restaurant right on your grounds. (UNBELIEVABLE).
We got reservation the same night from the young lady who works Guest services.
Mexican restaurant was not booked up AT ALL!!
Then ignore us everyday after that (WOW)
Room was cleaned daily but they never left coffee only cream and sugar in the room.
MORE ACTIVITES FOR ADULTS ARE NEEDED!!!
Please share this email with your Management team and the staff.
Last year we stayed at the Bahia Principe in Riviera Maya, Mexico. Wonderful Time! We re-booked with the same resort company this year expecting a comparable experience. Not even close!
Half of the days our room was not cleaned/serviced until after 3:00pm, sometimes 5:00pm. Yes, we were gone from the room the entire morning and afternnon.
Many of the days at the buffet there were no available glasses.
The service was much to be desired; if the drink you ordered (coffee, soda) arrived at the table, then it wasn't until you were ready to leave.
I actually don't have any complains from the privilege staff. The transportation guys that took us any where we wanted around the resort were amazing. We called them and they were their in less than 2 minutes and fun to hang around with made us feel very contourable. The rooms should be upgraded, the bathroom tiles need to be repaired the TV most of the time didn't want to work. The phone didn't work. Whenever I called, I was able to hear the other person but they couldn't hear me. My main complain on my stay was the customer service in the foods area. There wasn't a place I went to in the 7 days that I stood there that I was satisfy with the customer service. In 2 different occasions I got into an argument with the employee. there was time I had to sit myself, get my own drink because I would be asked my ordered and forgotten. I would be on 2nd plate and I still didn't have a drink. The tablets were not prepared with the utensils I constantly had to stop someone to provide with something and there was times I got ignored. The employee was there because they need to work but in reality they don't have the motivation to deal with other people and provide costumer service. It also looks like they the resort have so many people staying there and not enough employees and they are over working them and that is were the customer service fails they cant take care of themselves they are sure not going to take care of anyone else. that is were the customer gets frustrated because we expect something and we are being provided the whole apposite.
Ones again for the thirt time I spend my vacations at this hotel, and like always good food, nice rooms and friendly people. In the all inclusive the local beer was the best, some of the night shows give you the motivation to the leave the conformity of the room at night.
We just arrived back to the UK today after 2 weeks in the resort. I would have given 3 but have gone with 2 to help the average score for this hotel as it really isn’t 4*
I will start with the positives!
The pool areas were fine and we never had issues finding sun beds or getting clean pool towels (we changed them by 9am each morning) the golf buggy’s are a great idea for getting around the resort and we used them all the time. Decent spirits available in the lobby bars but you have to ask for the good stuff! (Stoli/ Smirnoff vodka) if you don’t ask they end up giving you the local rubbish!
The room was ok - nice size and plenty of storage but it needed updating, telephone didn’t work, tv had a big line through the screen, mini bar wasn’t that cold and the bath had seen better days! The shower also leaked we didn’t bother reporting the issues as they were not major hassles.
Room service / daily cleaning - this was the worst I have experienced ever. On several occasions we had left the room by 8.30am with the please clean room sign on the door. On getting back to the room at 5pm it still hasn’t been cleaned. Not ideal when you have dinner reservations. The room did get cleaned but it was the hassle of having to wait for it to be done when you want to get ready. Also the mini bar service was hit or miss! Sometimes it was filled sometimes not! I also left tips for the maid daily in the first week but gave up after the poor service.
Food - terrible ..... for the most part anyway! Queue to get in the buffet then queue to get seated on a table that has no cutlery, glasses etc. Food was luke warm if you were lucky unless you queued again for some pasta. The staff just seemed to be stood around chatting and not willing to help each other out. Our last breakfast we saw a waitress with coffee asked for for one and she refused to pour us one and sent over the staff that was looking after our area even through she was aimlessly wandering around doing nothing! On a couple of occasions I had raw pork / chicken from the chef station which I sent straight back but they couldn’t understand the importance of cooking the meat properly.
We spoke to the manager Juan one evening outside the buffet and he took our comments on board but to be honest I think they need some new staff!
The a la carte were mostly good we liked the tex mex & garden grill the best. We had a bad experience in El Pescador on our last night but Robinson the manager was great and managed to squeeze us into the garden grill. We had Maria & Manuel (I think) looking after us in there and they were fab.
Top tips - go into the buffet at opening for a less stressful experience. Make use of the a la cartes and make sure you try Las Corales for breakfast & lunch.
The lobby bars were ok we preferred to go to Punta Cana or Bavaro as they seemed a bit nicer to sit in. The Michael Jackson show was great and worth a watch on Saturday nights.
The beach would have been nice if it wasn’t for the seaweed but the hotel is doing all they can to remove it but it’s a problem right throughout the Caribbean.
This hotel could be rated higher if they made some changes but we won’t be returning.