4.0
Very Good 8356 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

A stay at Grand Bahia Principe Punta Cana – All Inclusive places you in the heart of La Altagracia, convenient to Punta Blanca Golf Course and Hard Rock Golf Club at Cana Bay. This 4-star resort is within close proximity of Iberostar Golf Course and White Sands Golf Course.

Rooms

Make yourself at home in one of the 756 air-conditioned rooms featuring free minibar items and LED televisions. Your room comes with a pillowtop bed, and all rooms are furnished with sofa beds. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a sauna. Additional amenities at this resort include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the resort’s 5 restaurants. Visit one of the 7 bars/lounges, 3 beach bars, and 2 poolside bars for a refreshing drink.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of conference space and a meeting room. Free self parking is available onsite.

How to Get There

Grand Bahia Principe Punta Cana – All Inclusive
Arena Gorda - Macao
Punta Cana, 23000 Dominican Republic

Reviews

4.0 Very Good 8356 Reviews
Not worth the money
CR2539

If I had paid for the upgrade to the esmarelda section I would have rated this lower still. This upgrade was free through our travel agent. On arriving we were given a key to our room, which it took us a while to find with no help from the staff in and around the lobby. On finding the room the cards didn’t work and they were in my hand, not near a phone at any point. Had to go back to reception in which time the bell boy had been and gone with our luggage as he was expecting us to let him into the room.
I am very particular with customer service and hospitality and this section is not the 5 star luxury it claims to be. The exterior of the buildings are nice as are the grounds, but the rooms far from it. I have been in much cleaner hotels on cheap and cheerful holidays. Hallways and stairs of the blocks are dirty, cockroaches and millipedes on the floor and walls. Putting a four poster bed in a room does not make it luxury, especially when it is not comfortable. As for the rest of the room, bathroom finished to an extremely low quality, tiling very poor. Towel rack position behind the shower door so when opening the door, you can’t get to your towel? Best to Chuck it on the floor. Bath looked dirty and stained, especially the jets so didn’t use. No free sockets to use so had to unplug the lamp which was the main source of light in the room- the two ceiling lights were located one in front of the door, and one in the opposite corner so do not light up the room very well.

The worst part about the rooms: whilst there for two weeks, every single day there was some sort of power cut? Where the shower would cut of, air con, all power and lights, even the clock which is wired straight into the mains. The WiFi would also turn off during there periods. The most this happened was 5 times in one day, for around 2-5 mins each time, which doesn’t sound like much but when you’re trying to get ready for a wedding it is extremely inconvenient when it takes longer again for the shower and aircon to start back up. Tried to explain this to staff but they couldn’t understand what I meant.

The mini bar is supposed to be restocked every day however after arrival, they don’t seem to top up the crisps. With these being included and the most normal food here I called multiple times over a few days to be told they are on their way but never got any. Butler service generally poor and slow amongst the group.

Food at the buffets was ok if you’re willing to try new things but little variation between the nights. We had unlimited a la carte use, which we did most nights. These were hit and miss, and varied between our group also so there are just personal taste. Staff not very helpful though as we didn’t understand what we had to do in some of the Resteraunts.
We were told to go to the lobby and the bell boys would take you wherever in the carts, however on multiple occasions we were waiting in excess of 30 mins for these, often with them pulling up and rude people getting straight on despite you being there for ages before them.

Every night the entertainment was a mini disco followed by something else, but if you don’t have kids you’ve got to sit through baby shark being played for 1-2 hours. Would be better to have this in a separate place.

The entertainment staff around the pool are very good and get involved which is good for some, for me a luxury holiday would not entail being bothered every five minutes to play games, have my photo with a scabby parrot etc! I do appreciate though they are exceptionally good at their jobs and are great with the kids. Also, I have never been somewhere where parents seem less bothered about their children in my life. I’m not sure where they were from, not British, but nearly every day there were kids coming up and taking our inflatables and pool toys etc from our sun beds whilst we were sat there, kids throwing balls and knocking drinks and food all over our sunbeds towels and clothes and the staff just laughed? At one point a small child was stood in front of me throwing things at me and splashing me.. sat totally by myself in the pool...Parents sat watching but not saying anything. It seems to be a general opinion that brits are rude but I’ve never experienced anything like this before. No apologies no acknowledgement, very strange.

I found this place quite a shock as all I had read was how helpful all the staff are and how amazing it is and I was pretty disappointed. When we arrived we had no idea where our room was, where any of the bars of buffet resteraunts were so took a while t get ourselves sorted out, quite intimidating as it’s a big place.

As a forewarning if coming here, when you land at the airport people will try and grab your bags when you’re not looking to put them on a trolley and then demand a tip.

Family with 3 teenagers
sharonpZ5874XH

Had a lovely holiday here , the beach is amazing , staff are friendly and helpful , food is good the beach restaurant is lovely for lunch .
Entertainment wasn’t great at night . The main pool wasn’t clean my husband builds and services pools so he wouldn’t let the children go in the main Fantasia pool as he said they’ll get ill or ear infections.
The room was very cramp for a family of 5.
But overall had a good time .Vernice at Fantasia bar reception really made us feel welcome and looked after us so much .
Also I’m not used to going away and the sun going down at 7 , i like to sit on the balcony while everyone gets ready.

Great Bang for your Buck
TimCasta

I make a living selling vacation packages based on All Inclusive resorts and all I can say is I wish I could sell Grand Bahia. The food is like a 7/10, the excursions are a 9/10 and the people are very friendly (shout out to Raphy, the "concierge" at GB Punta Cana who really helped us set up our three excursions which were dune buggy riding, horseback riding and monkeyland. The dune buggy riding came with a hidden gem of cave swimming which was the bomb.com. The food from the buffets like most all inclusive is basically from sub par to great dependinf in what you get, for example whatever time you go to the main buffet restaurant, there will be two stations where they will cook for you like in the morning they'll make you an omelet or freak eggs however you want prepped. This is much better then just grabbing the premade eggs from the buffet countertop. As well when you get to the resort make your reservations as quick as possible for the a la carte restaurants because they fill up quick, and trust me you don't want to miss out on that food. The room was a stunning little hotel room and we absolutely loved the jetted shower tub alongside the balcony. The only complaint I could give about this resort is some things are a bit more complicated than they have too. For example, they advised me that wifi for my entire stay was 9 dollars total, what they didn't tell me was that in order to sign up for it I had to be standing at front desk, connected to the internet of the main BahiaPrincipeapp.com, click on the free WiFi option (only works in lobby) and then that promo will show up. If you try any other way they will show you way more expensive prices for the same wifi. The other complicated thing is if you don't speak Spanish, you might get lost with the shuttles around the resort. But all in all these are small things that front desk can help with if you just ask. Sure to come back or go to the one in Spain