Excellence Punta Cana Adults Only All Inclusive (OPEN Nov1)
What We Love
- Geared towards romance at every turn
- A freeform pool winds throughout the property
- Eight gourmet restaurants, a beach snack grill and 10 bars
What To Know
- 35 miles from Punta Cana International Airport, and 60 miles from La Romana International Airport
- Beach is beautiful, but the water can be choppy
- Free WiFi
- Parking On Site
- Room Service
Set on a white sand beach backed by lush palms, this tropical all-inclusive resort and spa makes for an idyllic escape for couples seeking seclusion. The resort has a quaint colonial style with a freeform pool snaking around the property. Spacious rooms have four poster beds and big bathrooms with Jacuzzi tubs and separate showers; upgrade to the honeymoon suite for a terrace with another Jacuzzi and ocean views. The beach is pristine, though the water at this end of the island can be choppy. This all-inclusive doesn’t just include food and booze, but also a slew of activities ranging from nonmotorized water sports to mini golf and tennis.
In the Area
Travelers up for an adventure should explore some of the best beaches in the world on this island, namely Playa Cabo Engaño, Playa del Macao, and Playa El Cortecito. No need to rent a car; taxis are inexpensive and plentiful, and El Cortecito even has a water taxi.
How to Get There
We stayed at the resort for a week in November in a Club Excellence room.
The staff, service and attention to details was beautiful. The food was lovely, by far the best was the Magna and The French restaurant along with the breakfast and lunch buffets.
We felt absolutely spoilt.
The only thing that marred our holiday was our money and credit cards being stolen from the room the day before we left. We weren’t angry, more disappointed and let down. The money wasn’t locked in the safe and security did a ful check as well as writing a report. They said they would investigate and contact us with the outcome within 48 hours , unfortunately we never heard back.
I stayed at the Excellence Punta Cana for 6 days following my wedding in December 2018. Overall, my husband and I had a great experience! The resort is beautiful, the majority of staff is very nice, and there weren't any hidden costs for restaurants, etc.
There are plenty of bars; if you're looking for a swim-up bar ("Blue"), there is one hidden around the corner near the Lobster House/Oregano, but make sure you get up early to reserve your spot by the pool in that area. If you don't need a swim-up bar, the "Sol" bar is an easy poolside option. The beach and pool are so close to each other, so you can experience both whenever you want.
Men - make sure you bring a pair (or two) of long pants, as most of the restaurants require them for dinner, and the two that don't (Oregano and Lobster House) may be closed on nights throughout your stay (they were closed 2 of the 5 nights of our stay).
Restaurants - No reservations required, which is great. We really enjoyed the food at the Lobster House and The Grille, as well as the dinner options on the room service! Chez Isabelle was also a good option, though it wasn't quite as good as the other two. We typically ate breakfast at the Kitchen Table, which was great; on our last day, we tried the Lobster House for breakfast and it was fantastic.
Our only complaint was that the front desk staff did not seem to be very attentive for our departure - they told us they'd get our bags and confirm our transportation back to the airport (which was pre-paid for), but never confirmed/kept telling us to come back to the front desk (literally, every day), with no resolve. We ended up figuring it out together, but it was an inconvenience every day to try and coordinate our pre-planned/paid transportation home.
Let me start off by saying this resort is gorgeous, the ocean water is so clear and the resort is clean and beautiful. However, I couldn't help but keep comparing it to Excellence Riviera Maya in Cancun.
We went to this location for my 40th birthday and I never received any decorations in my room even after talking to the concierge about it. I saw many others posts about getting special treatment for their birthday and I was sad it wasn't done for me.
Other issues we had:
1)We encountered some very grumpy employees during our stay. One was at the Aroma cafe one day and he was very rude about our simple coffee orders. Also note, everyday they ran out of something.. one day straws, one day lids, another day cups... very unorganized.
2) One day at the pool, one of the servers wouldn't take our drink order even though he took others around us. We had to go get our own drinks
3)Wait times for dinner can be ridiculous! If you don't get there before 7, you will be waiting over an hour to get seated.
4)We only had one or two restocks of our minibar during our stay. We had to call to get more waters.
5) There are no floats at the resort, you have to bring your own
6)The shower set up is awful, there's only one small basket to hold your toiletries and the water gets out of the shower and all over the floor.
7)The Times and turndown service didn't always happen for us.
8)Be careful of the resort cigar shop, it's not actually part of the resort and the guy is very shady
9) The activities didn't always happen according to schedule.
Those are the reasons why I couldn't give a 5 stars to this resort like we did at the Cancun location.
What we LIKED about the resort:
1) Everyone says the ocean isn't swimmable, which is partially true because there are very strong currents. however, they do let you play in the water as long as you don't go out super far and the ocean was what we loved most about this resort! We went in the water every day and loved playing in the waves.
2) We met an amazing server at the White party, Caesarin, who was so fun and attentive! He kept bringing us shots of mamajuana and took care of us very well. He then set up a special birthday dinner for me at Oregano for our last night. He was superb compared to the other wait staff we had.
3)The WiFi is super fast and we had no dead zones!
4) There's always fresh coconuts!
5) The ecological park was awesome! We fed the parrots and got them to sit on our arms. One of the best parts of the resort
6) The food was mostly excellent. We really didn't have any food we didn't like except for maybe the breakfast buffet. But, most people should find something they like there too.
7) No bug bites at all. I didn't even need to use bug spray.
8) Spa is excellent, like the other Excellence locations. Do the couples beach massage! Hydrotherapy always fun (but was disorganized at this resort).
Overall, I would possibly go to this location again but it would depend on other factors. I liked the Cancun Excellence much better though.
Been to other resorts, including Excellence. This had some great features. The beach and pool setup was great. It was one of the widest beach areas I've ever seen in a resort and pool(s) were nice and not freezing like you'd get elsewhere. Never felt overly crowed (due to setup and organization). Grounds, buildings were great and kept very nice, rooms very nice and serviced greatly by staff. The shows were pretty typical, but done well. I'm not sure if getting the club upgrade was really worth it. The toiletries and booze in the room were nice, but really didn't use. The club beach area wasn't really that different that the regular and really was more crowded than the general area. The private restaurant was nice to have, but was really the same food you could get elsewhere and you still had to wait like other places. The coffee shop, sports bar and shops are a nice feature you can't always find anywhere else, so definitely a plus. Suggested areas to improve - restaurants ! Now, while you could order whatever you wanted and as much as you liked, that wasn't necessarily a plus. There were some good things on each menu, but there were a lot of misses. Everything from the Seafood restaurant, to the French to the Hibachi. Not a food snob by any means, just lacking compared to other Excellence's and other resorts we've been to before. If you were to improve the quality of the food, it would help this location greatly. And finally the liquor at the bar. Little disappointed with the level of the liquor. They do well during the day with the beach drinks (blended), but the top shelf stuff was hit/miss. Even when they had the good stuff, it remarkably ran out almost every time I asked for something. Tequilla, Rum (other than local stuff), Gin etc. If it was once or twice, I'd be somewhat ok, but it happened all week. Almost seemed like they had one half bottle on the property to say they had it and then when it was gone, it was gone. While that may seem trivial, its one of the reasons we go to places like the Excellence so we can get that.
The people were all very friendly and provided great service. Just work on the food and the drink inventory and you have a 5star place.
Me and my wife stayed at Excellence Punta Cana in November for 6 days and loved it. the resort is very clean and is well kept. The resort is about a 45 minute ride from PUJ Airport. From other reviews it appears they did some remodeling over the last few years and they have done a great job. There are a good variety of restaurants on the resort to choose, along with a few spots on the beach for a quick lunch. The food is not the best I i have had compared to other resorts but is still good. The beach is very rough if you're looking to go and spend your time in the water, however if you're looking to sit and relax by the beach there are a lot of chairs and tiki umbrellas on the beach to lay under and relax. The staff is always looking to assist you and is there for all your needs, they wont let your drink be empty for long! Excellence has nightly shows that were fun to watch and relax in their large sitting area after supper and a long day in the sun. I would highly recommend this resort if your are looking for a place in Punta Cana!