Eden Roc at Cap Cana
What We Love
- Secluded but convenient location just 11 minutes from Punta Cana airport
- Having your own golf cart makes getting around Cap Cana—the beach, golfing, restaurants and shops—easy
- The private Eden Roc Beach Club is the perfect refuge for those looking to escape the crowds at the nearby Punta Cana beaches
- Hourlong massages in the palapa on the beach, surrounded by ocean surf
What To Know
- Free WiFi
- Eden Roc’s villas are not on the ocean, but the beach is only a five-minute golf cart ride away
- Golf carts are electric, and you’ll be responsible for charging yours at your villa
- Most of the restaurants have a dress code; ladies, pack a dress, and gents, bring long pants
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
- Room Service
Part of the Dominican Republic’s 30,000-acre Cap Cana enclave, Eden Roc is a Relais & Châteaux outpost that blends European glamour with Caribbean charm in the form of lush gardens, jewel-toned villas and one of the prettiest sugar-white sand strips on the island.
Bed & Bath
The 34 villas are positioned along a winding lagoon with a swim-up bar. Taking inspiration from the technicolor Caribbean palette, villas are painted in jewel tones and each has a private pool dotted with lounge chairs. Inside, rooms are done up in neutral creams and whites, with marble floors, enormous windows and bold accents. Mod cons include iPad-controlled lights, TV and sound system; coral stone baths; and free WiFi. Guests have access to electric golf carts for trips to nearby Eden Roc Beach Club, a members-only club that’s also open to Eden Roc guests.
The resort’s distinct restaurants are headed up by Gianluca Re Fraschini, and all the menus are inspired by the local Caribbean bounty. Through the breezy lobby is Mediterraneo, a spot for breakfast and dinner with European specialties imported from artisanal purveyors; and the Riva Bar, which reflects the retro glamour of its namesake boat Riva Aquarama (a 1960s Monte Carlo icon). La Palapa, the open-air restaurant at Caletón Beach, offers panoramic ocean views, and the menu includes lobster, fish, grilled octopus and ceviche. As the resort encompasses the Eden Roc Beach Club, guests can enjoy all the privileges at the members-only club, including the pool and spa. A highlight of the spa menu is the hourlong massage in the palapa on the beach, surrounded by ocean surf.
In the Area
Golfers from around the world flock to Punta Espada, an impossibly scenic Jack Nicklaus-designed course that wraps around the Eden Roc Beach Club and Eden Roc. Because Cap Cana isn’t as developed as neighboring Punta Cana, there’s still plenty of wilderness to explore, including craggy cliffs and pristine forests, both of which offer groomed hiking trails.
How to Get There
This review is long overdue. My stay was so disappointing, I felt like I needed a vacation from the vacation.
First, the property was very nice and our villa was beautiful. But that’s about it.
First, the food was inedible. We came because it was a relais and chateau and assumed the food would be outstanding. The first night, our $450 Italian meal was disgusting. The tomatoes were terrible, an eggplant dish was sweet. We ordered martinis which were pure salt.
The quality of the food was consistently bad at every restaurant on the resort.
The beach was infested with seaweed and unusable. Like other vacationers, no one from the hotel warned us despite this having been going on for weeks before we arrived. This alone deserves this one star review.
Due to the seaweed problem, we were forced to take a 25 minute golf cart ride to another beach every day.
The property was completely isolated and it was as if no other guests were there. The staff was overbearing.
We were incredibly excited about our stay at Eden Roc in Cap Cana, but I have to say we left feeling extremely disappointed. For starters, do not be fooled by the location. Although the property in itself is beautiful, Cap Cana is very quiet, and the hotel is almost in the middle of nowhere. You absolutely need a car, unless you want to stay on the property your whole vacation.
When booking, make sure they tell you the difference between the beach club or the villas. The villas are wayyyy in the back of the property, not even walking distance. This was a hassle because everytime we wanted to go eat lunch or use the pool, we had to load up the golf cart and drive there.
Also note, the amazing gym is located at the beach club, the one in the villas is very mediocre.
Finally, there was a huge seaweed problem when we were there. The beach was not even usable, because there was so much seaweed.
We came all the way from Spain and tried to leave the reservation early, primarily because we were not alerted to the fact that the beach was unusable, and they were not accommodating at all.
So basically, we had a beach vacation...with no beach.
Our third trip to Eden Roc this year!! The wonderful staff and management make this exceptional hotel feel like home. There is no competition in Punta Cana, this hotel is head and shoulders above the rest. We hate to leave and always look forward to our return!!
My wife and I had a wonderful short holiday at Eden Roc. I found the staff, to a person, to be extremely friendly and helpful.
Resort layout – The hotel has two areas – the main hotel lobby, Mediterraneo restaurant, a bar, a pool, the spa, and the pool villas are in the main area of the resort, which is not on the beach. The beach club, Blue restaurant, La Palapa restaurant, a pool, and the beach suites are actually at the beach. We stayed in a one-bedroom pool villa, which included a golf cart. It was maybe a five minute drive from our room to the beach club.
Pre-Trip Communication – Eden Roc's staff was very responsive in answering my questions pre-arrival. Our driver was waiting for us at the airport, and all of the requests and activities that we arranged before arrival went off without a hitch.
Room – The one-bedroom pool villa was a great stand-alone unit, with a living/sitting room, a king bed, a huge bathroom, an outdoor shower area, and a closet. Outside there was a pool, a covered sitting area, and two loungers. The A/C worked great. Bottled water and coffee pods (complementary) were replaced daily, and the room has a mini bar (not complementary). Upon arrival we got a "welcome" bottle of prosecco, which we enjoyed – though we would rather have gotten a good bottle of rum instead. Oddly, the mini bar does not include any Dominican rum, so if you want rum I recommend picking up a bottle at the airport or stopping on the way.
Food – I had a great experience with Eden Roc's various restaurants. When researching potential hotels for this vacation, I noticed multiple negative comments about Eden Roc's food – I am happy that we took those reviews with a grain of salt. Each morning we had breakfast at Mediterraneo – there is a well-stocked buffet and also an option to order omelets, eggs, waffles, etc. from the menu (I particularly enjoyed the Dominicano breakfast). We went to Mediterraneo one night and really enjoyed the chef's tasting menu with wine pairings. We ate at Blue (at the beach club) a few times – pizza was great at lunch, and we liked the cocktails and Japanese food for dinner. La Palapa was also good, but both times we ate there we were almost the only diners – good seafood and pasta. All in all, I thought that the food was indicative of what you expect from a Relais & Chateaux property. All that being said, the food is quite pricey.
Spa – We had two fantastic couples treatments. The spa menu is small, but my experience was that they will pretty much customize anything to exactly what you want. The spa prices are reasonable for what you would expect to find somewhere like Eden Roc.
Santo Domingo – The concierge booked a day trip to Santo Domingo for a Zona Colonial tour, which I highly recommend (this was our first trip to the Dominican Republic, so we wanted to take in a little culture). We had a nice and knowledgeable driver and a new Suburban. In Santo Domingo we picked up our tour guide, who was a wealth of knowledge.
Sargassum/seaweed – The hotel sent us an update before we arrived to let us know that this is an issue. The sargassum/seaweed was there, which is too bad. I would like to return when it is not an issue. The hotel kept the beach pretty well clear by having a big clean-up in the morning and intermittent clean-ups during the day, but the water was murky brown instead of the beautiful shades of blue that you can see from clear pictures. Most guests lounged by one of the pools rather than on the beach. The smell was not too bad during the day, but it was more noticeable at night (probably this is why La Palapa was not very busy).
Thank you so much for a great first trip to the Dominican Republic! If we return to Punta Cana, I have no hesitation about staying at Eden Roc again.
If you’re looking for a high end resort with five star service and five star accommodations, no need to look further then Eden Roc. I was looking for some place special to take our family of five plus two of my children’s significant others and we found paradise. We booked the 3 bedroom vila with private pool and the house was even nicer than the pictures they post on their web site.
When we arrived we were greeted by no less than 10 staff attending to us as they greeted us with cool towels and a perfectly chilled house cocktail. Registration was simple and we were introduced to the hotel manager, Bennie who reviewed our Amex benefits and then enhanced them with offers of private meals. We were then introduced to our two terrific butlers who escorted us on a tour of the complex as well as set us up in our house. They took their time with the details of how everything worked and then assured us that they were available if we needed anything further. They left us with our welcoming me bottle of champagne and tray of fruit to enjoy.
Of further note is how per friendly the hotel was as my daughter’s dog had a similar greeting with her own bed and welcome treats.
Unfortunately, and of no fault or control of the property, they had a heavy seaweed issue that negated any opportunity to use the beach or enjoy the property as it stunk of rotting seaweed juice as the trucks drove it off property.
This is where I give he hotel it’s higest marks. My judgement is simple. It’s not that there was a problem so much as how did they deal with the problem. They get an A++. The manager and the staff did everything they could to accommodate us and even reached out to other (unrelated) properties thought the country to accommodate us moving the following morning. We had a fantastic breakfast (restaurant experience for two other meals was they are overpriced for the quality of food we received) and headed away for an hour’s drive to the new hotel. Before we left the manger offered to cancel out the rest of our stay or have us pay for the entire stay and receive a certificate for a future stay with the first day free. We’re coming back!