Be Live Collection Punta Cana – All Inclusive
- Handicap Accessible
- Kids Club
- Parking On Site
With a stay at Be Live Collection Punta Cana – All Inclusive in La Altagracia, you’ll be on the beach and minutes from Bavaro Lagoon, and close to Dolphin Explorer. This all-inclusive resort is within close proximity of Catalonia Caribe Golf Club and Downtown Punta Cana.
Make yourself at home in one of the 904 air-conditioned guestrooms. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 9 outdoor swimming pools are a perfect way to relax and recharge. This resort also features wireless Internet access (surcharge), babysitting/childcare (surcharge), and gift shops/newsstands.
Food & Drink
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the resort’s 9 restaurants, or stay in and take advantage of 24-hour room service. Thirsty? Quench your thirst at a bar/lounge, a beach bar, or a poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 10 AM.
Business & Travel Amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in La Altagracia? This resort has 3411 square feet (317 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
How to Get There
Please save yourself some money and DO NOT book this hotel. I was traveling with 10 family members on June 20th and we all experienced the worst service and events during our trip.
The first hotel room had serious water leak and non working air conditioner. My 3 year old daughter slipped and fell and the hotel did nothing to fix our room issues.
The second hotel room had blood stains on the sheets. The blood stains did not belong to us. The hotel said it could’ve been mosquito blood....what a joke! We asked that it get changed ASAP and no one came. My teenage kids did not end up sleeping in their room that night.
The third room, someone who had access to the room Decided to use the master code to unlock the safe and stole $800 USD from the safe. The hotel did nothing and refused to call the police onsite.
The hotel has about 5 restaurants, informs the guests to make reservations but then tells us all the restaurants are booked. How is that even possible when the resort was half emptied? I had to make the manager find us a restaurant in order to enjoy a decent dinner with my family members!
The worst experience ever. They also refused to refund us and told us by giving us a different hotel room was enough to make up for our family experience. Are you kidding me??
Please please please do not book your stay here!
Weather was excellent and the beach beautiful.
As for the rest of my comments, the short answer is: I would definitely not recommend it.
The long answer: this is why:
I had booked a Superior Deluxe Oceanview room.on third floor. The check-in lady was ok and friendly.
I was ignored by the bellhops, so I rolled my bag up to the building to realize there was no elevator, perhaps explaining the bellhops lack of interest.
So, I carried my bag up to my room where a cleaning lady was still working.
The telephone was not working,
No shower soap dispenser,
Leaking shower stall.
A/C was working but thermostat was broken so I couldn’t adjust temperature.
So, I went down 3 floors to the reception. I was ignored for a good 10 minutes although I speak fluent Spanish. After a while, I explained that having a working telephone was very important to me for safety and health reasons. I am 73. He said ‘’someone’’ would be there in 10 minutes which, of course, never happened. Went back to my room to find out that my key would not open the door. Down to the reception, back to the room, still the key would not work… Finally, I am in my room, tried the safe, did not work. As I had no telephone, I went down to reception again for the nth. time and told another rude about the problem.
It took two attempts (imagine the number of trips back and forth to reception…) to have the safe finally lock. (USD3/day)
As for the phone, I conveyed the problem again and again on Sunday, Monday, Tuesday, Wednesday, Thursday to at least 12 different people from reception, CSR, cleaning staff, etc…
Finally, on Thursday afternoon, the CSR manager told me that he found a solution: DOWNGRADE me to a standard room, with no oceanview, but with telephone. He deserves to be fired. So, he said to forget it as the phone would not be fixed! I was in fact being punished for being persistent!
The thermostat was not fixed, but at least I had decent A/C The shower stall leak was not fixed but I had running hot/cold water.
Service goes from very rude (bartenders) to rude (reception) to indifferent (all the rest). The exception being the waiters/waitresses in the restaurants.
The buffet restaurant had exactly the same selection for lunch and dinner during my 7-day stay. It became a running joke among the tourists. No seafood, no beef except in stews which probably were cooked from the leftovers.The buffet was not replenished regularly so that if you were to come late… no decent food.The specialty restaurants were ok with decent service and food.
For my part, I enjoyed having locals in the resort. They are decent, friendly and warm people. They tried to communicate in English and showed much more class than the hotel staff and managers.
There is much more negative things to say, but enough is enough.
The room and grounds were kept clean.
So, to summarize, due to the generalized rudeness of the staff, the lack of service, the mediocre quality of the buffet, I would not recommend the place. There are much better resorts in Punta Cana.
Marcos Pena took great care of me from the day I arrived on a Wednesday until my departure on Tuesday! As you can see he went beyond the call of duty to make sure my stay was a pleasant one! He even introduced me to other guests with whom I will be traveling with on an annual girls trip! Marco was not my personal concierge however at check in my personal concierge was not yet available so from that point forward Marcos made sure We were good. VIP is an understatement. This guy made us feel like royalty! Be Live Collection Adults Only Punta Cana Domincan Republic will see me in the future! The food was wonderful, staff excellent and friendly, and the atmosphere was amazing! Thank you!!!
We were in a family trip,the service for the check in was terrible, we didnt get the rooms for almost 2hours (thats a bad service) no logístic for info about rooms problems, many customers were complaining about losing stuff thats unacceptable. My cousin were with out a rooms for almost 2 Days with her 3 childrens and they didnt give her an answer, we were so mad that they call the security to calm us down. I Will never go back to that hotel and many other things with the food that im tire to write it because there IS nothing good to say.
I went to this place recently I have so many complains.
Food for Terrible no variety at all. The only thing was ateable was at the snack bar.
when I got to my room it smelled like paint. The bathroom shower it didn't have a door so when showering all the water went out to the floor. That was ridiculous and upsetting.
The pool s floor is very rough for bare feet.
The lady on the beach bar didn't want to give the vodka I wanted, which was erickstoff. That vodka is very cheap outside of the hotel,It costs like 10 USD the bottle. I don't usually drink it but it was better than the house vodka. I was furious.
That was my individual experience but my cousin was giving a room that was leaking water. Therefore she and her 3 kids had to be spread in different of our own rooms( it was a family trip), because the hotel didn't give her a room that day.
So just imagine if you come by yourself where the hell are you suppose to sleep? In the lobby stairs ? She spoke with managers on Saturday and every possible human being in charge and nothing was done. So on Sunday around 1-2 pm she was about to leave the hotel and it was when they came around a solution. That s unacceptable.
I would not recommend this place
to anybody that s why I posted this.