Be Live Collection Punta Cana – All Inclusive
- Kids Club
- Parking On Site
With a stay at Be Live Collection Punta Cana – All Inclusive in La Altagracia, you’ll be on the beach and minutes from Bavaro Lagoon, and close to Dolphin Explorer. This all-inclusive resort is within close proximity of Catalonia Caribe Golf Club and Downtown Punta Cana.
Make yourself at home in one of the 904 air-conditioned guestrooms. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 9 outdoor swimming pools are a perfect way to relax and recharge. This resort also features wireless Internet access (surcharge), babysitting/childcare (surcharge), and gift shops/newsstands.
Food & Drink
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the resort’s 9 restaurants, or stay in and take advantage of 24-hour room service. Thirsty? Quench your thirst at a bar/lounge, a beach bar, or a poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 10 AM.
Business & Travel Amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in La Altagracia? This resort has 3411 square feet (317 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
How to Get There
Like a lot of the reviewers, we went without high expectations. We had emailed ahead to let them know we intended to upgrade to VIP upon arrival. We experienced the same issues at check in as others reported. We had been in line for over 1/2 hr, and still had a group ahead of us. They had been there twice as long. Orlando, the VIP manager happened to walk in and saw we were getting irritated. He took our info and got us checked in, and upgraded quickly. Orlando is always busy, but smiling and extremely happy to help you.
We were given rooms in Bldg 16, on the 3rd floor. The rooms were very nice. They were updated, and had everything we needed. The safe worked fine, and the toiletries they provided were actually nice! We had issues with our toilet a couple of times, but that is not uncommon in the area.
Jorge was our butler. He is the BEST! Very concerned that everything is going well, and that you don't want for anything. He seemed to be everywhere we were. I can't say enough about Jorge. He is a very sincere person.
We spent everyday on the beach, in the VIP area. Pedro and Yolanda at the beach bar were great! They made everyday fun. The VIP pool is nice and quiet.
We ate breakfast and lunch at Aqua restaurant. All the food was fresh. They made omelets and crepes to order at breakfast, and grilled fish, chicken and steak fresh for lunch. Along with loads of other choices on the buffet.
We ate at the Japanese, Brazilian, International, and Mexican. They were all very good, but I think Mexican was my favorite. The Brazilian was a lot of fun.
Everyone in the VIP lounge was great, especially Yoni.
We never felt pressure from the vendors. A simple 'no, gracias' was all it took. We had fun with a vendor on the beach that sang Johnny Cash songs every time we saw him. What a hoot - and he had a great voice!
Most of the bad reviews are hard to believe. I can't think of a single complaint - except the rooster that crowed every morning from 4-7am!
We are 2 couples (late 50's and early 60's), who vacation together a few times a year. We will be watching for another good price on this resort. It was a perfect week! Thank you for your hospitality!
Do yourself a favor and pick somewhere else. This review is coming from someone who has worked in the hospitality field for over 10 years. I was truly amazed by the lack basic service standards and the disregard the management team continued to show.
Arrived at hotel and the desk staff could not find our reservation and told us we were at the wrong property although I had paperwork that clearly said the name and address of the resort. They sent us down the street to another resort in a cab. Turns out we were at the right property the first time. After coming back and wasting time going back and forth they finally found the reservation. Check in is at 3. At 430pm we went to our room and the housekeeping staff had just started cleaning. We asked if we could just have a minute to drop our bags and change before heading to the gym and the housekeeper flat out said no. She proceeded to clean the bathtub with a broom that was used to clean the floor and some disinfectant spray. Hopefully one set of towels for the week is good enough for you. Its like pulling teeth getting more. We had to call multiple times (at least 3 times a day) on multiple occasions just to get a few towels. They cleaned the room once over the course of 7 days.
The gym could be decent but at least half of the equipment is broke in one way or another. Weird considering someone works there full time that should be inspecting and notifying the maintenance team.
Major parts of the resort are under construction. Prepare to listen to jack hammering the majority of the day.
They have a few "specialty restaurants." If you'd like to dine in them reservations need to be made. On Sunday we tried to make reservations and were told they were ALL completely overbooked until the following Thursday. How that's possible is beyond me. This forced us to eat in the main buffet style offering. Good luck stomaching the food if you are health conscious. There is no variety day after day, the options are very limited, everything hot is covered in grease. Basically, after a couple of days of this you'd rather just not eat.
Drinks...bottom shelf everything served in the smallest cups that will crack if held wrong. Asked for wine at the main bar and were told we have to buy a bottle. I knew this wasn't the case but went ahead and did, then watched the bartended put the cash in his pocket. One day I asked for a mojito and was told I had to wait till after 7pm. 7pm rolled around and they were out of mint. Getting a simple glass of water at breakfast can take 30 minutes after asking multiple servers. In general the servers are plain rude. I ordered room service one night after everything was closed. A nice cheap sandwich is about the only thing on the menu. Mine had an additional topping of hair in it.
The ATM on property didn't work the majority of the week of property. If cash is needed you will be forced to walk about 15 minutes down the road to the next closest one. Be prepared to be hassled by an endless amount of people selling junk.
When the week is over you will be ready to leave this place...problem is you have to wait 45 minutes in the checkout line. No joke, one person working the line on a Saturday when most are leaving. Try and leave without stopping by the desk to checkout and you cant. They make you show proof you checked out.
I actually shared the majority of my poor experience at the property with their "guest service manager." He couldn't have cared less and made that obvious.
Punta Cana was beautiful, if you want to experience it the right way I'd strongly suggest finding somewhere else to stay. I'm sure they will come back with some sort of generic response questioning the validity of my statements. I've never been one to complain and have never written a single review. This place was bad enough for me to open the account and warn the public.
We travelled as a family of four, two adults and two children aged six and nine. The whole family absolutely loved our two weeks stay at Be Live Collection Punta Cana! It’s a beautiful resort. It’s quite big with several buildings and a total of nearly thousand rooms, but the surroundings between the buildings with several pools and green areas contribute to make it feel like a smaller and really cosy, yet elegant resort. In the evening, several lights and candles light up, making it even more cozy.
We had a lovely room in the superior area and were quite pleased with the cleaning and the refilling of water bottles, et cetera. Over all the staff at the hotel were nice and helpful, attentive to the guests needs. The food in the buffet restaurant were good with a good variety of food and dishes to choose from, both local and from different areas of the world. As our family unfortunately were ill for parts of the vacation (fever and cough not from the food at the resort ;-) ) we didn’t have time to try out a lot of the a’la carte restaurants, or tried some of them with not so happy children with this, and can therefore not evaluate them properly. Although the Italian and the steakhouse restaurant was quite nice ;-)
The beach area was nice but could have been nicer with a little fewer sunbeds, as it felt a little too crowded. The entertainment staff however did their best to enjoy all the hotel guests with a lot of fun activities at the beach and by the pool For example water aerobics, salsa and bachata dancing and all different kinds of funny games.
To sum it up, this is a resort that would fit a lot of different travelers, all from couples to family’s or a bit elderly people. As the hotel has zooning there is something for everyone based on their preferences. We recommend it strongly!!
The airport pickup and return rides were good and on time. The resort was not so good. Some of the employees smiled but the others made you feel like they didn't want you there. The rooms were big and clean BUT the noise was unbearable. There were parties all night long finally had to call security at 0430 because could not sleep. The food was not even close to eating at a Denny's. Fights on the beach and not enough chairs and umbrellas. The hotel grounds were unkept. Every morning when walking to breakfast we would see trash around all the pools and the pool water was not clean. During dinner at night the electricity would go off fo a minuet or 2 in the resort. Would not go back. Nicer resorts in the area.
Very good entertainment, beach.
Good service Duran and Jefry and other guys were good.
I would recommend to make check in better. It too long.
Faster internet would be nicer ::)