AlSol Tiara Cap Cana Boutique Resort – All Inclusive
What We Love
- All meals and beverages (alcoholic and non-alcoholic) are included in the Jetsetter rate
- Set on a secluded beach, with ocean views from nearly every room
- A host of daily resort activities, from Spanish lessons to karaoke nights
- Guests have access to the Punta Espada Golf Club, which has a Jack Nicklaus Signature course that is one of the highest-ranked in the Caribbean
- The spa, located at the Sanctuary Cap Cana (the hotel's sister property), complete with relaxation area and juice bar
- READ MORE: Dominican Republic, Two Ways
What To Know
- Alsol Tiara Cap Cana opened in June 2015
- The beach is on the small side, so it's best to claim your slice of sand early
- The resort credit for three nights or more is non-refundable and non-cumulative
- WiFi costs $15 per day
- A 10 percent resort fee per person will be collected at the Jetsetter checkout
- There is an $85 mandatory supplement for Christmas Eve and New Year's Eve dinners
- The extra person charge will increase to $199 per person, per night from December 15, 2015 through April 30, 2016
- Free WiFi
- Parking On Site
Cap Cana, one of the DR’s most popular vacation playgrounds, just got sexier with this 115-suite newcomer, set on Marina Cap Cana and featuring terrific oceanfront views from every vantage point. Expect chic, streamlined decor with a subtly retro edge — think Danish Modern–inspired wooden chairs, desks and wall dividers; jaunty Lilly Pulitzer–style textiles; and playful light fixtures. There are also luxurious upgrades, such as suites with swim-up pool access. In keeping with the resort’s global outlook, you won’t be experiencing anything particularly Dominican when dining at any of the three themed restaurants, which showcase Mexican and “international” cuisine, along with a beachfront grill. There’s a funky coffee bar that wouldn’t be out of place in Seattle or Brooklyn, plus three cocktail bars that range from sophisticated to sports bar. Brush up on your Español with Spanish lessons, try your hand at beach volleyball, or join one of the regular beach bonfire parties; the roster even includes wine tastings and cooking lessons. Golfers will be in seventh heaven thanks to the proximity of the Punta Espada Golf Club, which has a Jack Nicklaus Signature course that is one of the highest-ranked in the Caribbean.
In the Area
While there are plenty of distractions available at the resort itself, there are also any number of things to tempt adventure-seeking vacationers at the eastern tip of the Dominican Republic, where the Caribbean meets the Atlantic Ocean. Head to Macao Beach, a stretch of sand often voted one of the world’s best beaches for surf camp, where everyone from beginners to old hands looking to brush up on their skills can hit the waves. At Scape Park, meanwhile, the opportunities for the intrepid are boundless, from ziplining and caving to visiting Hoyo Azul, a gorgeous cenote at the foot of a cliff. Cap off the day with cocktails and dancing at Drink Point, a lively bar in Bavaro, Punta Cana, where you can dance to everything from merengue to hip-hop while mingling with locals.
How to Get There
I did enjoy my stay in Trs Cap Cana the personal was very friendly especially Meyrol he took good care of me while I was there :) thanks Meyrol for making a memorable trip 🙂lets talk about the swim up room was so worth it 👌👌and the facilities are simply amazing 😉
If you look at my other reviews, you'll see that I'm not generally negative. As gorgeous as this resort is, this is a tough review to write. We left TRS Cap Cana yesterday after 7 nights. We've stayed at several AI resorts in the Caribbean and Mexico. The resort is modern, clean, and pretty.
RSVP/Check-In - We booked through the previous management property (when it was Alsol Tiara). My first piece of advice is to bring any documentation you have if you booked through Alsol. TRS did not have the documentation on file and wanted to charge us double what Also showed as our balance due. Gratefully, I had the foresight to bring every email exchange and proof of deposit paid to support our case. It took several days and multiple trips to the lobby to repeat our situation but TRS finally accepted what Alsol said was our balance.
RSVP/Room Change - We had purchased 5 nights at the resort through a fundraising auction then through Alsol, we extended our trip by 2 nights. This resorted in 2 different reservations which caused all sorts of confusion to the staff. They should be able to merge it to not lead to the confusion we faced. On day 5, we were told that we'd not have to change rooms. On day 6, we received a call that we did have to change rooms (they claimed maintenance issues). My husband was fishing and I was given a few hours to get packed and switch rooms. So, not wanting to miss any more pool/sun time, I packed us up and called our butler to help me move our suitcases. We get to the lobby to get the new key and was told the room wasn't ready. So, they hauled our things back to our old room and I went to the pool. The communication on the situation was very poor. We went from a very quiet part of the resort (block 3) to the loudest (block 4). New room wasn't far from the butler's desk and main stairwell. The staff would be loud in the hall as of 615am.
Cash - Be aware that there is no ATM on the property. US dollars are widely accepted throughout the island but the closest ATM to get pesos requires a taxi to Blue Mall. Think this would be a nice add to the property. Tip the staff throughout the property!
Occupancy - The property was honestly only ~30-35% occupied. Which leads to an "empty" feeling. On day one, we liked that it was quiet as we needed a moment of downtime to re-coup from the last few months. However, the days that followed, many had only a few people at the pool. There was plenty of times, I looked around and was the only person even in the water or even sitting out at the pool.
Staff - way too many staff for the number of guests. Some appear to be roaming around to make it look like their working. Heard that staff was increased with the sale of the property. Not sure what drove the decision for more staff when the occupancy was low with Alsol.
Beach - As other reviews call out, the beach is non-existent. I thought it would be "good enough" but unfortunately, it wasn't. There is no one at the beach or even in the beach chairs.
Social Life - As there is nothing they can do about the lack of beach, there are so many other things they can do to step up their game to get high reviews and get visitors to return and here's our top -
1. Draw people to the pool - use the property to draw people to engage and interact. A two drink 'how to make a cocktail' class that lasted 5 mins, isn't sufficient.
2. There is a pool activities person. However, she can rarely get enough people at the pool to even do an aquatics aerobics. Then she roams around the rest of the day looking very bored (one day she was sitting and picking at the grass). She should be roaming around getting people together for a game of pool volleyball (there is a net set up at one pool). Every other hour...get people up and engaged through an organized game of horse-shoes (which they have), bocce ball, jumbo jenga, or something. Have pool games with teams (racing, carrying a ball on a spoon, tag...something).
3. Have something else other than the same "Sports Bar" every night. They are trying so hard to get guests to the Sports Bar that it almost feels like harassment when they see you going back to your room after dinner. Have some local performers perform on the property (grassy area between the restaurant and pool would get people engaged.
Language Barrier - There are a few staff that are fluent in English, however, the rest of the staff spoke minimal to no English. Both rooms had the tv stop working several times and we were not able to communicate with maintenance while they were in the room.
Food - The main restaurant serves breakfast from 7-11am and then closes until dinner. At dinner there are 2 of 3 options open. The main restaurant will have two restaurants open (Japanese or Steakhouse) or the Helios will be open for Mediterranean food. For the most part, the food was good. The sushi was basic but good. The grill was open for lunch had good hamburgers, chicken tenders, and chips/salsa. Other than the grill, the restaurants were menu based. They had a few things on a "salad bar" but it is minimal. Would have loved some Caribbean food...
Music - For some reason, this resort thinks everyone loves techno music. It's constant at the pool. As there would only be a few people at the pool, we'd ask if the music could be changed to something else...anything else. But we were repeatedly told no. We finally get them to turn it down so not to drive us crazy. On our last day, we succeeded in finding one staff member to change the music to Caribbean style. We were told they have strict guidelines but he'd change it for us for 1 hour. And no kidding, one hour in...the staff member's boss changed it back to techno. Not sure why they don't listen to their guests on this one...very people like techno and those who do, probably don't want to listen to it exclusively.
There's more I could say but I'll end. We were ready to leave the resort after 7 nights. I will add that they tried to make things better and provided us with a bottle of Champagne and chocolate covered strawberries. I said to my husband that it will be interesting to see what happens with this resort. Will it keep changing hands or will they figure it out and get this beautiful property to succeed.
Beautiful hotel, great service, very good food (all inclusive resort). Amazing Peruvian chef with very good sushi.
Management very helpful
Very nice and big rooms
Great golf courses, Punta Espada is only 10 minutes away.
We did not want to wait to write this review. . . our trip to TRS was very nice. A few highlights and important points we want to share:
1. Staff - was very friendly, knowledgeable and ensured we enjoyed our stay 100%. (we've been to some hotels where it was the opposite so this was really important for us). In particular, we'd like to thank: Our butler Hector for the special care he took and surprises he set up for us, Charly-BOY, entertainment coordinator, who together with Marisol and Elvis always made sure the stay was entertaining, and fun. the bartenders Wester, Marcos, Starling, Rofiasi, and many more - too many to name but every single one of them did a great job! Our servers Dieby, Alba, Xiorkis and more also, top notch!
2. Cleanliness - so, we've been at some places where we can't say it's so clean. . . this place is always clean - including the pool, our room, everywhere on the property is well taken care of.
3. Food - the food is fantastic. unlike other inclusive that we've stayed, there aren't any buffets. All restaurants are a la carte. We definitely did not mind that - all of the food was high quality - and very good. There are 4 restaurants that rotate hours and room service is 24hours. You will never be hungry! We loved the lunch at the beach front Helios restaurant . . . Also, we were given a class on how to make ceviche by the Chef - very informative and entertaining at the same time. The chef(s) here are truly fantastic. Another day, a class was provided on fruit carving - by a master chef who designs all the displays at the hotel - also very good!
4. QUIET - NO KIDS - this was the best part of our trip because we've never had a vacation without our kids so this was very different. Relaxing was a priority - if that's your priority, this is a good spot.
The size of the property is small, you won't need to walk far to get from your room to the pool or restaurants. We opted for the swim up room, instead of upgrading, but then, we didn't use the swim up much. The pool was not very busy and we never had an issue getting a daybed or lounge chair.
Last but not least, we made some great friends at this resort - the bosses, MARCELLO Y CHRISTINA!!!
Visited this beautiful well maintained resort on a couples vacation. The staff were very accommodating and went above & beyond to help us have an enjoyable & memorable stay. The food was tasty at all the restaurants. The restaurants offered Dominican food as well as American and Japanese options. In addition the the sit down restaurants there was always snack foods (wings, burgers, pizza, etc.) & appetizers available near the pool. The pools were clean. There was an ample amount of cabanas and lounge chairs poolside. The bars were well stocked with a wide variety of beverages. Our butler was always available to help when we needed him. They kept our room fridge stocked with refreshments & snacks. Room service had a great selection of meals to choose from just about anytime of the day or night. The hotel is only about a 10-15 minute ride from the airport.