4.5
Very Good 13495 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Casino
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Dreams La Romana – Luxury All Inclusive in Bayahibe, you’ll be on the beach and close to Bayahibe Beach and Dominicus Beach. This 4-star resort is within the vicinity of Altos de Chavon Village and Dye Fore Golf Club.

Rooms

Make yourself at home in one of the 751 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private balconies. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 3 outdoor swimming pools are a perfect way to relax and recharge. Additional amenities at this resort include complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 10 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). When you are in need of a refreshing drink, visit a beach bar or one of 6 bars/lounges, or 3 poolside bars.

Business & Travel Amenities

Featured amenities include a 24-hour front desk, multilingual staff, and laundry facilities. Planning an event in Bayahibe? This resort has 26165 square feet (2430.78 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Dreams La Romana – Luxury All Inclusive
Playa Bayahibe
Bayahibe, 23000 Dominican Republic

Reviews

4.5 Very Good 13495 Reviews
Our EXCELLENTE trip from 12/9/18 — 12/16/18
Reviewed 1 day ago

It was our first time in the Dominican Republic and we absolutely loved it!! From the reviews we read the Carribean side of the island offered much better/ calmer beaches. They were absolutely correct, the beach was beautiful and the water was warm. There were seldom people in the pools, because the ocean offered better swimming!! The staff at the resort was absolutely amazing! Everyone went above and beyond to make us feel at home and welcomed. Especially Eddie Murphy from the events staff, Edwin at the pool bar, Pedro at the Scuba Caribe excursion desk, and all of the bartenders from the Steak & Grill bar as well as the lobby bar!! The gym was small, but had a decent amount of equipment. There were also countless other ways to get your exercise in outdoors. Our biggest complaints were the pillows (bring your own if you can afford the luggage room for it) however Hilton will probably upgrade them as we were not the only guests we encountered with the same complaint. Our second complaint was our check in process, it was exceptionally frustrating because others walked right up and had a very easy check in process. The staff couldn’t verify our reservation because we were checking in on a Sunday so we had to pay for only one night, then come back the next day to finish sorting out the dilemma. Apparently it was because we booked under the Dreams Resort name, and now that it is a Hilton they use a different computer system so I’m sure this dilemma will not be something others will go through. Even though we had all of the paperwork we needed it was truly a 2 hour ordeal the first day and probably another hour the second day. Aside from the pillows and check in, we absolutely loved everything about it. There were always activities going on, the nightly entertainment was decent and there was always a staff member smiling to make you feel truly at home. We will absolutely be back!!!

Wonderful resort
Reviewed 3 days ago

We stayed at the Hilton La Romana in early December with our two children aged 3 and 5. It was a great vacation all around. The beach is beautiful; sandy, warm and shallow for a few meters out - perfect for kids. A number of pools to choose from, including a kids pool that was around 2 feet deep. Tons of shade and chairs available. We got the preferred club which meant a fast check in and out process, as well as full access to every part of the beach/resort (excluding adults only obviously). Worth it in my opinion. We mostly stuck to the buffet which had a large variety of options for every meal. No, the food wasn’t piping hot, but it’s a buffet feeding hundreds of people. The food was good and there was a lot of choice. We went to the French restaurant and the food was great. The staff on the entire resort were all very friendly and hard working. Never had a problem with service. We tipped because the staff work hard and make less in a month than we paid for one person to go for the week. We had a problem with our room and they moved us without an issue. They do whatever they can to make your stay a great one. Yes, the rooms are damp. It’s humid in the Dominican, no way around it. But they were clean and well kept. I would say the resort is worth it and a very good option.

Great resort with awesome staff
Reviewed 3 days ago

Completed one week stay at this resort last month with family.
In fact, we checked in the day the resort got converted to Hilton and I was their first Diamond member. Probably their first Hilton member too.
We enjoyed the stay and over all very positive experience.
They welcomed us with nice flower arrangements and dessert set up in our room before our check-in.

The Good:
1. The staff is their biggest strength. Everyone is so friendly, helpful and cheerful.
2. The nightly entertainment is great most days. The young artists performed high energy great quality dances.
3. There are lots of organized activities through out the day to keep engaged and I liked how they hook people to participate with fun money that can be used for some fun actions.
4. Lots of pools. The preferred pool was mostly quite and if you need quite time, that is the place. But with our kids we always spent time at the main pool where there are other activities.
5. Plenty of lounge chairs at pools and beach.
6. Several non motorized water sports for free
7. The spa is very serene with all the huts and gardens.
8. Nice teen area to entertain kids for most of the time
9. Saw young kids area where they had activities all day. Their nightly movie set up was cute with their own soda bar and popcorn.
10. Pool side pizza, fresh fruit on the beach and coffee shop are our favorites out of plenty of restaurant options they have. Loved their coffee and fruits.
Very nice beach and great sun set photo opportunities

Complaints:
1. The people at the preferred club area were not really seem to care. They talked nicely when I went there but I had one simple request to get some sugarcane. They said they will try but never got back to me in a whole week. Any other place, they would have got that in a heart beat. At least, they could have told us that they tired but not successfully. Simply ignored. The only bad experience I had there.
2. Got upgraded to preferred as a Diamond but I wish they gave the suite. They were available. They made us wait until 4PM from 10AM arrival to get our room ready. 4PM is beyond the normal check in of 3PM. Not sure why we had to wait that long for nothing. So much for early check-in.

Improvement opportunities:
1. Even though there were literally hundreds of items in the buffet, sometimes it was hard to find something appetizing. May be need more variation from day to day. Being vegetarian made it harder. Surprisingly no spicy food options. Can not find jalapenos or crushed red pepper in entire resort.
2. Only less than half of the staff speak English. With Hilton acquiring, they need some English lessons. But they should continue those local friendly staff as they have now.
3. They have auctions with fun money twice a week and if your departure date does not align with those, you lose your chance to use them. They should let people buy fun stuff like an arcade redemption center or have the actions every day. Also, kids earn fun money but there are no items for kids to bid and win. Need to make it interesting for them.
4. House keeping was great except that they never restocked shampoo etc. for entire week even though we were out on day 3.
5. Lot of activities do not follow the time. Often delayed by 15-30 minutes or cancelled completely.

Over all, we enjoyed the stay and you will not be disappointed if you go here.

Hilton La Romana delivered and more even going in with high expectations
Reviewed 4 days ago

For our 30th wedding anniversary we decided, on the advice of friends and travel agents, to go to the Dominican Republic and stay at the Dreams now Hilton La Romana. After talking with several people who had stayed here in the last few years, we felt it was it was in line with what we were looking to do on this very special occasion. We made our choice some time ago and were concerned with the management change and announcement about plans for renovations. In the end our concerns were for not as the beginning of the project was moved to January 2019. Now to get down to the business of our experience with the Hilton La Romana.

In one word it was fantastic!!! Hilton La Romana delivered and more even going in with high expectations. It's employees and their wonderful, kind service minded approach is the reason it exceeded expectations. I had spent months scanning through reviews such as this, trying to collect every bit of information that I felt would improve our stay. We went in with the expectation that we would have a experience that would leave us with memories that we could look back on happily the rest of our lives. In the end, Hilton La Romana delivered on this and more. It exceeded our highest hopes and then some.

Now down to the day to day of our experience. First of all, if you expect this to be a perfect place, then I can assure you it is not. Small individual things that can be improved are there, but it in no way impacted the overall quality of our stay. We arrived at the Punta Cana airport and found our way to the transportation company that was contracted to take us to the Resort. It is about a 45 minute trip from the airport to the resort. I read where several people had concerns about the distance from the airport and the time it took to get to the resort. We were the only passengers on our trip so no stops before ours. To me it was a great chance to acclimate to the surrounds and gave us a chance to put where the resort was in perspective. The resort is some distance from the main road. This was a positive for us in that we didn't want to be in a run-on of resorts one adjoined to another. There is a small village within easy walking distance for most people down the beach from the resort and a opportunity to get more of a local flavor because the resort borders on a small public beach access. If you want to shop till you drop this is not the place. If you want to be left alone and enjoy peace and quiet this is for you. When we arrived at the resort bags were taken off and we went to the main lobby to check-in. It was a pleasant and fast experience, there were no delays or waiting for our room to be prepared as I have seen in other reviews. Since we had requested a Preferred room we were walked to the Preferred concierge which is located between builds one and two. Our bags were picked up and brought to our room and the check-in process only took a few moments and we were on to the room. Our room was on the first floor overlooking the adults only pool. We could walk about thirty feed from our patio to the bar at the pool or about to the back entrance of the Preferred concierge for drinks after the pool bar closed or to get a snack from the guest lounge. Fantastic location! The room itself apart from the location was spacious, very clean and in good repair. It had a wonderful ceiling fan that was helped to keep us comfortably cool at night and a ac that was running and cool when we first arrived and kept running and keeping us comfortable during the entire stay. It has been a concern for me that we could be cool at night because we like to sleep in a cool environment. Anyone concerned about the room temperature as I was, all our needs were met. We had a queen-size bed, all floors were marble, a large bathroom with vanity and partitioned section for the toilet. It was a comfortable room, not a perfect one. By what my American standard of a handicapped accessible toilet and shower is it was not what I expected. The toilet area was small and the toilet itself much shorter and there were no grab bars. The shower was large but had limited grab bars and no place to sit or prop a leg up on. I mention these things because it was not that anything was wrong, per say, with it but to be aware that this is what to expect in the room. The shower had a crack in the glass at the corner, that did not leak, was not sharp and was of no further consequence to me. The shower itself was slow to drain and water would overflow from the shower and into the floor at the vanity. It was a definite slip hazard and we placed additional towels on the floor before showers to help with the water. We reported the slow drain the first day and when we returned to the room that night the draining had improved. It did continue to drain slow for our entire stay and we continued to keep extra towels on hand for leaking water. The room contained a small easily accessible safe, a small refrigerator, a coffee maker and an iron. Every day the frig was stocked with a glass bottled, coke, diet coke and sprite. Also three El Presidente beers, a pair of juice boxes and several bottles of water. We did not experience anything upscale with the stock in the refrigerator but this went unnoticed for the most part because of our location next to the bars. Housekeeping was very attentive, the room was cleaned each day and the bed turned down each night. We had to request washcloths from the housekeeper on several occasions. With two of us you would expect two wash cloths but we would return at night and find that the towels had been replaced but not the washcloths. Only other mention on the room was that the light level was dim and would benefit from brighter lighting.

Next I will move to the grounds and beach areas. As I have seen in numerous reviews these areas were immaculately kept during our stay. No trash or litter of any type and if a twig fell from a tree they must have picked it up before I saw it. It was amazing. Please take a look at a map of the resort if you are not familiar with it, before you arrive so you can get a idea of the best routes to see the garden areas and attractions. Also take time to explore the ponds, plants and wildlife in the environmental area. You can get up close with the plants, birds and other wildlife and for us it was a wonderful experience. The beach area was wonderfully shaded and had enough space that I never had a concern about a lounge chair or overcrowding.. Towels were issued at a central location on the beach and I had no problem with access to them and was never told none were available. I didn't observe any problems with empty reserved beach or pool chairs during our stay. There was a roped off section of beach that may have been for the preferred guests but this was not clearly marked in any way. Lounge chairs were of course low to the ground and there was a area for handicapped accessibility that had three chairs stacked on each other to raise the height of the chairs and it was on a cement pad. The walkways to the main lobby and from all the main buildings were covered so that in case of rain you could make it to these areas without the use of a umbrella. There were several benches scattered throughout the walkway normally located with an ash tray on either side. With the no smoking room Hilton policy I guess this is not the primary area for smokers. Hopefully Hilton will place benches at set intervals on the covered walkways to assist people who have some difficulty walking long distances. It is too inconsistent currently and there needs to be more benches. Several people who needed assistance with a cane or walking aide had to stop frequently. A overall suggestion would be to have a golf cart or other motorized transportation available to help both getting around the resort and to the beach itself. Apparently this is not currently available.

The spa, Casino and entertainment. We had some difficulty getting clear pricing on the on site spas during our stay. We ended up getting a massage on one of our off resort trips that was excellent and at a much lower price. since I did not go to one of the spas I can comment no further. We also did not go to the casino, only because there were so many things to do we couldn't fit them all in. As for the entertainment, I have seen a number of positive comments about the entertainment staff. A paper was delivered daily with information on what programs were going on during the day and night. This list had a wide appeal and if you were interested in a organized event there were numerous opportunities available.

Restaurants, bars and meal service. We had wonderful experiences during our meals. We visited the newly renamed International buffet, Mediterranean, seafood and steak restaurants and the Dominican Republic restaurant. We did not experience any waiting to be seated at any of these and had superior Waite service at all. All food was of high quality and had great plate appeal. I could not recommend one over another but instead would suggest you try all the restaurants time permitting. We did not go to the French, Italian or Asian restaurant simply because it did not fit into our schedule. There is a rotation where by each restaurant is closed approximately one day per week to allow for the staff at that location to have a day off. This is posted at the restaurant entrance and is also in the daily paper that is delivered the night before. Know which restaurant is to be closed for that day and plan accordingly. Two other things about the restaurants I do want to mention is one, the International Buffet. I have seen where several have posted about the cold food there. By circumstance, with any buffet keeping hot foods hot can be a challenge. Overall I did not see this as a concern. Many of the wide variety of offerings were cold foods or salads. Of the hot foods some could have been hotter but it would be a challenge to accomplish this without the use of microwaves. Second is the Dominican restaurant. I saw several comments related to it being completely outside and that people problems with mosquitos. Only speaking for our short stay I never had a problem nor saw a single mosquito at the restaurant or on the property itself. I am sure this changes according to the amount of rain. We had no concerns with insects at all during our stay. If I were to eat outside during spring or summer at my home it would be a continual battle with mosquitos and moths. Not problems at all here amazingly. Bars and quality of service and drinks. We had great experiences with our bartenders and drinks while here. We prepared a list of favorite drinks and ones we wanted to try before hand and had the ingredients on our phones to offer if there was a question as to the individual drink.
Finally, I cant say enough about the wonderful, caring and beautiful people that cared for us during our stay. They are far and above the best experience we had. their attitude and attentiveness made what ever minor imperfections seem of little consequence. They far above the resort, beautiful beach and water are my most lasting memory. I handed them with both tip and personal thanks at every opportunity. In the real world it is hard to find so many people with a humble, positive service minded attitude. They are the strength of this resort and should be cherished by Hilton as such. The only reason we would not return here would be if we saw where these hard working committed people were wronged in some way.
I was guaranteed by many that I would not be disappointed we definitely were not. If you want a quiet romantic place to spend some time this is for you. If that is not what you want I am sure there are other resorts that offer an environment to meet your needs.

Not the best
Reviewed 4 days ago

We stayed here for a large family vacation in October 2018 when it was still the Dreams La Romana. Perhaps it was because it was going to switch over to a Hilton soon or perhaps it was always like this but the resort was mediocre at best and probably one of the worst I've stayed at anywhere in the Caribbean. First the check-in process was one of the most frustrating ever. We got there at 11am and the resort was pretty empty but they still made us wait until 3pm to check "per rules" which I understand but also can tell they were just being sticklers since rooms were available. I come back to the front desk around 2pm and see others getting rooms and inquired about ours and Berkis at the front desk tells me since we requested building #2 we had to wait. I didn't even know what building #2 was and couldn't tell building #2 from building #75343 let alone request it!! And then she started yelling at me for no reason which really set me off. We had a family of 10 including a 1 year old and was waiting for 5 rooms and she said she was only on getting 1 room ready for us!?!? I saw Jose who checked us in earlier and he pretty much ignored us which was even worse. Being yelled at by Berkis was unprofessional and uncalled for and I was furious at this point. Luckily Yoelle at front desk came to the rescue and got us 5 rooms near each other right within 15 minutes so he was awesome. That aside, I think the resort is nice but very understaffed with only 1 person working the bar and people waiting for drinks for over 30 minutes even though the resort wasn't crowded at all. I'll have to say the staff at the buffet were wonderful as well as at the restaurants and they were nice enough to even make my daughter balloon animals every morning but there just wasn't enough staff at places you'd expect at an all inclusive resort. Also wifi never worked in our room and we called and they said they would come and replace the equipment but never did. Definitely will never stay here again but also probably not at any Dreams resorts. Hope it's gotten better since it's converted to a Hilton.