The Pelican Residence & Suites
What We Love
- A suite with an optional private pool at an upscale property near beautiful Klong Muang beachOpting for a suite with a private plunge pool, for that added indulgence
- Island hopping offshore – Krabi is home to the world-famous Phi Phi islands
- Sinking your toes into the warm Thai sands
What To Know
- Ground floor rooms are ideal for those looking to spend a lot of time at the pool
- Just a short walk to Klong Muang Beach
- Free WiFi is strong and reliable
If you’re looking for a prime slice of Thailand’s captivating coastline, you needn’t look further than Krabi. This is the home of lush mangroves, enchanting offshore islands and Thailand’s iconic limestone rock formations, which jut out of the turquoise water to create a truly unique seascape. Discover it all from the contemporary charms of The Pelican Bay Residences & Suites, a chic set of accommodations set just a stone’s throw from the beach.
Each of the suites here exudes a modern style, with large windows affording tranquil views – some open out to reveal private plunge pools, which is perfect if you’re here to indulge. There’s a cafe-bar-restaurant, too, or why not wander down to The Nest Beach Club for a drink by the sands? Spend your days exploring the area’s beaches, hopping between islands or taking in ancient temples – it’s all within your reach.
How to Get There
This not the firs time for visit in Krabi. But never see the fantastic room like the Pelican Hotel. The room , balcony, living and kitchen are big. If possible I did not go to outside. The private pool clean my child very happy. But the point that I surprise, staff they are great service, smile, friendly, and helpful. The location was quiet and it has restaurant front beach, 7-11 around the area. Before I stay I read the bad review but there are not true. Or my expectation not much. However, I will back again next vacation. And many thanks for all staff. They made my family do not need to back their home. Hahaha I must back for making the money more.
Thank you very much
This is the first time I started writing a review only after few days my holiday had started. Just wanted to say that this hotel is a joke. Forget the promised 4 stars, let alone 5 stars. This hotel deserves only one star. Like someone else said in previous reviews, something must have happened in the ownership/management.
We were staying in a 3 br ocean view pool suite for a price comparable to 5 star resorts in the area. When we arrived to the room, we immediately noticed it hadn’t been cleaned for a long time. Dust was on the table, long hair on the floor and a huge pile of dust on top shelf in the clothes rack. There was a very strong smell coming from drain which I learned in these few days seems to be continuing. The apartment itself is spacious and modern but the lack of maintenance is making it fall apart. And the most disappointing thing is that this whole apartment and all the hotel areas are untidy, almost filty dirty. The bathroom floor had stains (don’t even want to guess where they have come from), tub had yellow areas, mirrors weren’t cleaned and the pool area.. oh boy, pool has lost many of the tiles so it’s quite a hazard with kids and the tiles outside look really dirty. The floor was full of bird poop when we came, but luckily they cleaned the floor when I insisited they have to do it. The water pressure is so week that you can’t get the bathtub to be filled (unless you wait for hours).
White curtains have not been probably washed ever, they are all black from the area which is touching the floor. The showers have no power and you run out of warm water every day. The safety box was not working and I insisted the reception that it must be fixed immediately. It took them three days to fix the box.Luckily no one stole our passports or money during those three days. The only good thing in the room is its space and the beautiful seaview from the balcony.
Food and amenities
Breakfast is very bad for these standards, catastrofical almost. During the first day, they had warm options but after that all the warm options like pancakes, sausages and bacon are cold since the compartments where they are maintained probably broke down. When we asked what is the reason and pointed this out, the guy in the kitchen just told ”yes cold, not hot”..the variety is also bad, not at all 4-5 star standards.
The pool area was very dirty when we came and the water didn’t look inviting. Luckily we had our own pool so we were using only that. When we tried to go and get pool towels in the morning they said they ran out and they might be getting those towels at 11am, maybe. Guess if they were there at 11am. After a few days the water in our pool turned green as well. It seems the other pool rooms had the same problem. There is a very limited number of sun loungers for the size of the hotel.
Hotel area isn’t maintained at all, all the places fall apart and dirt is everywhere. It also lacks amenities for a 5 star hotel. Nest beachclub was not open.
Check in was quite a hassle with two people trying to make it happen. Nothing was told about the hotel and they forgot to give us wifi passwords. Really unprofessional. The ladies working at the breakfast seem really bored and hardly ever smile. I agree that this place is lacking the thai hospitality I have been used to in my 7 other Thai trips. One big problem is also the lack of English knowledge which makes it hard to get a change to things. I was also really bored and dissappointed about the fact that they weren’t able to fix the safety box issue, promises were given but nothing happened. One morning there was sudeenly a water cut. I called the reception to inform that there is no water coming out and they told me that ”yes, there is a 30 minutes water cut”. I asked why they didn’t inform the guests (it’s a bit annoying be washing your hair when that happens) and the answer was ”sorry madame”, not enough. It was a planned water cut but they didn’t inform the guests. Luckily I didn’t have shampoo in my hair..
Location is very good but unfortunately it doen’t save this hotel. Spend your money elsewhere and choose another hotel. Worst ripoff and the most disappointing hotel experience for a long time.
The worst hotel service ever! we booked car at 7.30 to the airport! 7.15 they said the wifi doesnt work so they cannot charge the credit card and we need to withdraw money, they put all of us to the car and drive to the atm and need to come back to hotel for them! The receptionist even said if you need receipt you need to wait, not even a sorry! Not even talk about the room, when after cleaning, they didnt even lock or close the balcony door, mosquitoes or anyone can come in, the bathroom is really stink everytime you took shower.
All in all is the attitude from receptionist, very unprofessional, when we left he even gave the bad face like we didnt see it!
I will write more this review in other platform as the attitude is not acceptable! Your wifi doesnt work is your problem not guest’s problem!!!
1) Avoid ground floor rooms as there are too many mosquitoes and insects waiting for you. We’d to move room in middle of the night when we spotted large amount of cockroaches behind the bed. Also, I’d to buy my own mosquito repellent.
2) lack of choices in breakfast, place got only 1 small restaurant
3) rooms are spacious and good sized but blocks are too close to each other.
4) I find staff a bit unreasonable. I’d to pay for breakfast for all days during the stay even when we didn’t eat breakfast for 2 of the days.
We stayed here in November for 4 nights in one of the rooftop pool suites! The room was nice, clean tidy etc the outside area needed some maintenance especially the pool. The cuddle chair on the decking was broken and despite my reporting this to reception one the first day, nothing was done.
We only ate breakfast at the hotel but found it really basic, sadly the chef cannot cook a fried of poached egg so we ended up eating out for breakfast. Do not book any trips through the hotel, they’re really expensive, we booked day trips through a company called Krabi Tours, nearly 50% cheaper you book via the internet on your phone, can do so up until 9pm the night before you pay by credit card and they collect you from the hotel and will WhatsApp & email you confirmation/ change to pick up times! We used the company 3 times!!