4.5
Very Good 924 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Dedicated butlers to help guests design bespoke experiences
  • Six dining venues, including one specializing in raw foods
  • An extensive spa designed by the British wellness wizards at ESPA

What To Know

  • The Beach Villas are considerably smaller than other room categories
  • Transfers are available for a fee from the airport in Krabi or by boat from Phuket
  • Pets are not allowed

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

A luxurious sanctuary surrounded by Thailand’s natural beauty and cultural splendor

The Lowdown

The first resort in Ritz-Carlton’s “Reserve” portfolio, Phulay Bay established a new standard of luxury in Thailand when it opened several years ago. Set amid the rugged limestone karsts along the Andaman Sea, with virgin rain forests and dramatic waterfalls nearby, the property sets out to be paradise on earth. Behind 20-foot aubergine-colored walls and “hedges” of native trees, 54 villas and pavilions are large and lavishly tricked out, with Thai silks, enormous bathtubs and verandas. There’s a strong emphasis on wellness here for guests who want it, with a lavish spa run by ESPA, full moon yoga, detox retreats, meditation and blessing ceremonies led by a Buddhist monk, and a raw-food restaurant.

In the Area

The resort encourages guests to enjoy the surrounding area with excursions—for adults and children—arranged by its activities center. The options include boat trips for snorkeling and beaching at the pristine Koh Hong; trekking in the forest; interacting with the resort’s three-year-old baby elephant; diving and snorkeling around one of Thailand’s biggest coral reefs near Bamboo Island; taking a one-hour (each way) cruise to Koh Phi Phi, one of the Andaman Sea’s most famous islands; or visiting the scenic wonders of the secluded Phang Nga Bay, which became famous as the setting of the James Bond film The Man with the Golden Gun.

How to Get There

Phulay Bay, a Ritz-Carlton Reserve
111 Moo 3, Tumbol Nongthalay
Krabi, 81180 Thailand

Reviews

4.5 Very Good 924 Reviews
Bucket List Property
Reviewed 2 weeks ago

We didn't stay here, but we went in the evening to have cocktails at their sunset bar.

Its one of the best Sunset bar's i have ever visited. Its more of a couples place.

There was amazing live music, cocktails were amazing, and the sunset was the best that you can find anywhere...

Exceptional
Reviewed 2 weeks ago

I thank you to each of you for all of your extra efforts, we were able to meet our desire in your Ritz Carlton. I say a big “thank you” to you for the extra miles you did for us. Indeed ! Specially operations director and Revenue sales director of Phulay Bay Ritz Carlton. Include housekeeping, F &B and our Butlers. I am so proud that you are on My Marriott international team! The treat and respect you gave us during our trip, it will remain in our heart for life time. Best regards from Canada Khaled and Nasrin Ayesha !

Amazing
Reviewed 3 weeks ago

Most attentive service I can remember. Kum Nam was simply great! Combined with a quiet and relaxing villa, furnished with oversized item (including the biggest bed you can think of) ....did I mentioned that The Hangover was filmed here? :-)

The Best Vacation Ever
Reviewed 4 weeks ago

After 2 years, we returned in April to Phulay Bay. We came here in 2016 for the first time. We immediately fell in love with the Ritz-Carlton Reserve concept. The service, the location, the facilities, the food - all of it was truly amazing. In 2017 we decided to go to Mandapa, a Ritz-Carlton Reserve in Ubud, Bali, which was fantastic as well. This year we looked at many options but eventually decided to come back to Phulay Bay. And once again, we were absolutely blown away. It was certainly one of the best vacations ever. Everything in this hotel is impeccable. The staff is amazing, friendly and accommodating. Khun Patty took already care of us in 2016 and she did again this year. Everyone in the hotel went out of her/his way to ensure we had a fantastic stay. Khun Ruby ensured that we have a fantastic Villa and was the perfect host during the entire stay.

I can only recommend to go to Phulay Bay and spend an unforgettable stay in this fantastic hotel. I truly hope to come back many times in the future. And surely I will recommend it to anyone who seeks the perfect stay in Thailand!

Thank you very much again for making us feel so welcome. See you soon,

Jan

Amazing place to relax
Reviewed 4 weeks ago

An amazing hotel, one I would be very happy to go back to.

Booked the hotel car to collect us from the airport, as didn’t want to have to start negotiating after a long flight. We easily found the driver, who had water and refreshing towels and ensured a swift and comfortable drive to the hotel.

As soon as we entered the grounds, we felt an amazing calm. Resort is beautiful, though am embarrassed to say the welcome ceremony was rather wasted on us, as we were so tired after 2 long flights. If you can, arrive in the evening, as it is truly spectacular!

Checkin was done in the rooms, very efficient. The rooms were huge – the website does not do them justice! We were in a couple Ocean Pavilion rooms, but still had an absolutely stunning view of the Bay. The bed was huge! Bathroom was lovely with a super high ceiling, nice roomy shower a huge bath. It took us a while to find all the amenities in the room – fridge with sodas replaced daily – didn’t have, but believe they were complimentary, and coffee machine. Lovely wooden terrace outside the room meant you could either eat outside, or just watch the peaceful serene bay.

The butlers were always just a phone call away, if not available, they would ensure someone would stand in – whether to drive us to breakfast, the pool or dinner, though the grounds were so beautiful we often walked.

One day we asked the butlers to arrange a boat trip just for our family to explore the bay. On our 2-3 hour trip we were taken through some stunning scenery, and passed some beautiful beaches – though the more accessible ones were teeming with visitors. On our return to the hotel at the beach by the bar we found our 2 butlers waiting for us with refreshing towels and cool drinks – a lovely touch.

Pools were large, never felt crowded, and plenty shady places if the sun was too strong. Spa was also excellent – and we were able to get bookings at very short notice.

The resort was relatively quiet, but that was just what we wanted after a busy year.

At night, many guests gathered in the bar where you could look out over the Bay, and see an amazing sunset over the water.

There were 3 restaurants. We never tried the seafood one, but found ourselves returning to the Thai one, as food was so amazing! Far better than the Thai food we get at home! Breakfast was a lavish spread with something for even the fussiest eaters, and plenty of new foods and fruits to try.

Overall, I would say this is a stunning hotel, very comfortable accomodations, and more than enough to do at the hotel and nearby for several days. Service was uniformly good, food amazing. A perfect place to go to relax!