What We Love
- Spacious contemporary villas
- The beachfront restaurant, with its open-air gazebo
- Snorkeling and scuba diving excursions and lessons
What To Know
- Better for couples, although there are active pursuits for families
- The infinity pool is open 24 hours and is better for swimming than the beach
- Some rooms allow smoking
- Free WiFi
- Free WiFi
- Kids Club
- Parking On Site
Amid a grove of cashew trees and a wandering herd of water buffalo, Belmond Napasai is one of Koh Samui’s top resorts. This lovely group of contemporary Thai villas dots tropical grounds full of plumeria and coconut trees. With a staff that graciously handles every request, it’s possible to check in here and then completely check out — as you spend days discovering the 24-hour infinity pool (with ocean views), two restaurants (one beachside), the full-service spa and the gorgeous, crystal-clear lagoon.
Bed & Bath
The resort’s 69 villas and suites are spread among lush, tropical gardens. Each villa is lavish, starting at more than 600 square feet, with contemporary Thai architecture throughout. Waterfall baths and outdoor massage rooms keep things relaxed. Some villas have ocean views, including the Seaview Hill Villas, which have a private balcony to enjoy them from. Oceanfront Pool Residences feature a separate bedroom and a private pool.
Right next to the resort’s 24-hour infinity pool is the casual Beach Restaurant, which is open daily and serves a fresh seafood barbecue. The Lai Thai restaurant offers traditional Thai cuisine, and there are two bars for sipping cocktails, open from 9 a.m. onward (it’s okay, you’re on vacation). For active types there’s an indoor gym plus two outdoor tennis courts and a golf course just five minutes away. Be sure to spend some time in the water; Koh Samui’s clear lagoon is ideal for snorkeling and scuba diving. The resort can arrange trips and lessons, but if lounging on a sun bed while someone gets you a tropical drink is all you require, well, this resort has that covered, too.
How to Get There
We had paid for a stay at a Belmond residence in the Caribbean but, due to unforeseen and uncontrollable circumstances, we had to transfer our stay to an Asia property. We are very grateful to the team at Belmond for accommodating this request. However, we were quite disappointed with the quality of the Samui hotel. It didn't seem to be of the same standard as it's sister hotels, and certainly not of the one we had originally planned to stay.
We stayed in a 4 bed villa, which was actually 5 beds but one room was locked. This was rather frustrating as we had requested to upgrade to a bigger villa when 2 more guests joined our party last-minute, but we were told this wasn't possible, and as a result, our extra guests had to stay in a smaller separate room.
The villa was set across many levels, which we were not aware of. It was very beautiful, being set into the hill, but it made for quite a tiring stay, particularly with 2 very young children (a 2 year old and a 6 month old crawling baby). I had to keep running up the stairs to check on them during nap times because the baby monitor did not work at such a distance. It was very inconvenient if you happened to be staying on the top floor when the pool and living areas were many floors below. I think the villa layout should be made more clear to prospective customers.
I would also say that the villa was spacious and nicely decorated but the place could use a lick of paint. It felt dated and the outdoor areas could have been swept before our arrival.
For the first few days it was almost as if housekeeping didn't know we were in the villa. We thought that maybe they gave the villa customers a bit more privacy (we were given fresh towels but things like used toiletries were not replaced and general tidying up was not happening). Then, suddenly, housekeeping started to look after us a bit more. Not sure why that was.
There was a male member of the team, who spoke in very broken English and was probably grounds staff rather than customer-facing, who kept hanging around our villa. At first, he was quite sweet. He offered the children some moulds to paint, which we accepted on the basis that he would most likely be expecting a tip. That was fine, but then we'd see him standing around the pool area on other days, just lurking. This didn't make us feel very comfortable. On one afternoon, when all the men were out of the villa, leaving just us bikini-clad ladies, he actually came in and perched down next to my sunbathing friend and spoke to her for some time. I had to approach them and prompt him to leave.
On another occasion, I personally asked a lady at the front desk to organise a baby-sitter for us. I watched as she wrote down all the information and assured me that the sitter would be booked.
On the day of our excursion, I became concerned when the baby sitter was late, and then did not show up. When I enquired at the front desk, I was told that a babysitter had not been organised. Luckily, a more efficient member of staff was able to find us a babysitter quickly.
There were times when we called for a buggy and one never came.
My experience at the spa was good, but it wasn't a luxury experience.
We enjoyed the food at the beach front restaurant but service was very slow, even if the restaurant wasn't full. The food was yummy though.
We had a very extravagant BBQ in our villa! It was a great night but there was a lot of food left over, which we requested to be left in the fridge but staff cleared the majority of it away.
The hotel arranged us an afternoon on the Belmond boat. This was by far the highlight of our trip. The boys went out for an afternoon of golf, which they also really enjoyed.
The kids loved the small farm within the hotel grounds.
Breakfast was varied and we loved the fresh juice station.
We only visited the hotel pool once, because we had our own pool. It was lovely.
There was a great schedule of varied activities at the hotel. I love yoga so was very happy to join the yoga class.
In summary, we had a fantastic holiday, but the hotel did not live up to the 5-star expectations that we had.
We (a family of 4 with 2 boys ages 14 and 12) stayed here for 7 nights in middle of July.
The resort is a quiet retreat away from the more commercial parts of the island. There was a feeling of tranquility as soon as we arrived. The grounds are spotlessly clean and beautiful.
We stayed in room 205 which is a garden villa about 50 metres from the beach, pool and bar/restaurant. These are all villas which stand alone with their own outside garden area and day bed. Inside the villa is great as had a large sitting area which had 2 single beds, with a separate bathroom and shower. There was then the separate master bedroom with its own large bathroom. The decoration was traditional Thai and well maintained.
During the day we tended to sit at the beach or pool. The beach was very quiet and as it is private you are not bothered by anyone. If you want a drink or food etc you can simply press a button and one of the staff will be there to assist. The team of Lek, Chud, Miw and Bom were incredibly helpful and always on hand to offer you towels etc.
The complimentary water sports were excellent particularly for our children. There were very kind and helpful staff particular thanks to Boe, Ha and Tam.
We also did a private day trip on the Belmont boat which we really enjoyed- the snorkelling was some of the best we have ever done and the Belmond crew were simply brilliant. Lunch and drinks were supplied throughout the day.
We ate in the hotel every day for breakfast and most days for lunch and dinner. The breakfast has a huge range of fruit, breads, muesli, cereals, eggs (made to order), bacon etc. They also had Asian food, fresh fruit juices etc. The breakfast staff led by the delightful Pim were perfect and did everything possible to help you.
We ate lunch at the beach bar. There was a very wide range of western foods like pizzas, burgers etc but also Thai. All the food was beautifully made and the service by Bee, Janij and others very good.
We ate dinner on the beach and also in the main restaurant. They had slightly different menus but there is something for everyone. The setting is stunning overlooking the beach.
In the evening we enjoyed playing pool and having a drink at the pool bar. A special thank you to Karaked behind the bar who helped getting some natural aloe vera from the hotel garden for some sun burn. Really comforting and appreciated- an example of all the staff wanting to go the extra mile for their guests.
We occasionally went to Fisherman’s Village for dinner. Depending on traffic this can be 10 minutes to one hour. The cost was around £5 for a taxi. It’s worth a trip- if nothing else makes you appreciate the great resort!
The Taxi’s and trips were organised through reception. Dominique was really helpful with this and gave us really good honest recommendations. Chloe and A were also keen to help in any way they could.
We stayed bed and breakfast and would try all inclusive next time as there is more than enough variation for everyone and quality of food is very good.
We used the SPA and had a Thai massage which was excellent. The gym was also pretty well equipped for a holiday work out and had plenty cold water and refreshing cold towels.
We were surprised to see some mixed reviews on trip advisor. We think this resort has the perfect blend between traditional Thai (with wonderful staff) but also luxury and would strongly recommend it.
Our Family booked Belmond Napasai because of the website phones (i know i know ) and we have previously stayed at a number of Belmond’s so comforted by this brand. Well we got that wrong. Clearly Belmond is not fully committed to the property as it hasn’t yet (in 5 years ) dropped the old name since taking over. Nor have they spent a cent on the place.
A lovely property in a lovely location but quite in need of spend. The bikes and paddle boards are old and dont work. The staff are lovely and try hard but they are running lean numbers to try to make the profit and loss make sense.
My biggest beef here is the place is Charging 6 start rates and is a 4 start at best. Read old tired 4 star, not new 4 star.
If you choose this property make sure you buy it cheaply. We paid too much per night and it just doesn’t represent value.
PS Never saw the GM or senior hotel management walking the property in 8 nights