The St Regis Osaka
What We Love
- The sleek 3,821-square-foot spa on the 14th floor
- Posh shops on Midosuji Boulevard, just a stone’s throw away
- Sipping a Bloody Mary, the signature St. Regis cocktail
- La Boutique, the 11th-floor gift shop where you can pick up souvenirs
What To Know
- The staff is multilingual and will help with any request
- St. Regis hotels are famed for their butler service; you can get anything you want at any time of the day
- Free WiFi
- Handicap Accessible
- Parking On Site
The St. Regis opened in 2010 in one of Osaka’s most well-heeled neighborhoods, and it occupies floors 11 to 27 in the chic, white Honmachi Garden City complex. Each of its 160 impeccable bedrooms has beds clad in 300-thread-count linens with headboards in Kawashima silk. Soft furnishings come in soothing tones of caramel, cream and jade, and marble bathrooms are lined with Sothys bath products. Restaurant Rue d’Or is decked out like a French bistro and La Veduta has all the trappings of an Italian country villa. For nightcaps, there’s the cozy, candlelit St. Regis Bar with its grand piano or the zen-garden terrace, where you can take in sweeping views of the city.
In the Area
You’re just a short walk from Osaka’s most prestigious shopping area, home to Chanel, Dior and Louis Vuitton to name a few. Osaka Castle is just a 20-minute walk away, as is the Osaka Museum of History, the lively Dotonbori and Nakanoshima Park. For a spot of traditional Japanese culture, take in a performance at Osaka’s Kabuki-za Theatre.
How to Get There
Whenever I was in Osaka, I always picked to stay at St. Regis at Honmachi ever since it opens its doors. I therefore had stayed there not less than half a dozen time and based on past experience I was always quite contend. My parents decided to go to Osaka for hanami this April, what’s been called as the last sakura hanami of the Heisei era. I took my parents to stay at St. Regis Osaka and because of the high season demands, my three-nights stay at St. Regis comes to a total of approximately JPY300,000 without breakfast and based on members’ rate for a standard deluxe room.
Putting the cost aside, I would expect good service from a hotel like St. Regis and it had never failed me before. However, I was proven wrong to take my parents there as there were quite a number of hiccups during our recent stay. They weren’t even able to locate my reservation upon my arrival when I gave them my name, turned out that they got the wrong registered name. Separately, in my room, the toiletry I was given included one shampoo and two conditioner in the bathtub. No shower gel was provided and the housekeeping didn’t seem to notice the issue at all during my entire stay! Secondly, no laundry bags were given in the room, neither were the laundry forms. I called the butler and she sent me two plastic laundry bags without the forms. The back-and-Firth of such simple task took 25 minutes to be sorted out. I placed the laundry, the form and the shoes to be shined in the butler box at around 10:30 p.m. and called the butler for pick-up but was surprised that no one picked up from the butler box after 11 hours!
There were more to my chaotic experience, on one occasion, there were no clean earphones to be used in one morning at the gym, and even if there were at other times, when I tried to put the disposable ear plug foams on, they were literally rotten and melt on my fingers the moment I picked them up from the bin placed in the drawer, it was really disgusting. There was also one occasion that my parents’ room wasn’t being made up and cleaned for the entire day and they definitely had the “Do Not Disturb” sign turned-off! As an apology, my parents were given a fruit bowl, but honestly who cares?! We were there looking for some reasonable services from a five-stars hotel but we were truly let down. We weren’t looking for compensation but just hope that they could do their job better in the first place.
Finally on my check-out day, I wasn’t able to extend the checkout time as the hotel was fully booked and my flights wasn’t leaving until 18:00. All that was well understood but I had left some bottles of sake with the hotel’s refrigerator and I indicated to the concierge and the receptionist that I would returned to the hotel at 15:00 and get the bottles from their refrigerator and put them in my suitcase at that time. Instead of creating a scene at the lobby, the receptionist said I could do the repacking on the 11th Floor, one is the banquet rooms. I returned to the hotel punctually at 15:00 and gave them the luggage retrieving slip and asked them to have the pieces delivered onto the 11th Floor, I waited for 23 minutes before the retrieved luggage arrived, and yet there were still some pieces missing! The whole thing was so unorganised and chaotic and put me in a deep stress as I needed to run to the airport. After the saga, I finally finished repacking and left the hotel at 15:45.
I don’t know what happened to St. Regis as there seem to be short of staff (perhaps all experienced staff left for Conrad?) and a lot the existing ones lack proper training. It is kind of surprising that this could happen in Japan, a country that is so well-known for hospitality. Anyway, I will not go back to St. Regis Osaka anymore for my future stay.
Never stayed at St. Regis before and now am a fan bc of the butler service. First we arrived very early but was allowed to check in few hours later. Rooms were very spacious and nicely organized. Butler service was excellent!!! We did not need to use a tour guide as a result and visited many nearby cities in the area. They recommended itineraries and we had a lot of questions and last minute restaurant recommendations and changes. All the restaurants were spot on ( locals only places and specialized regional foods). We utilized the ironing service and pillow service ( who knew there were so many different pillows to chose from). We had a flawless stay in Japan and would return to St. Regis again!
I was introduced to this brand when visiting Moscow. This property is not quite as fine from a service perspective but the location is top notch and the room was very very comfortable. I was ready for a luxury hotel at this point in my Japan trip and I am so happy we splurged on a night at the St. Regis.
Let’s start with the positives first: the hotel property itself is pretty faultless, with immaculate & beautiful public areas eg lobby & gym, and spacious, luxuriously appointed guest room. It is also located in a very convenient location for Osaka, with a metro station right beneath it. A covered walking street full of shops and extremely good restaurants locals eat in is literally around the corner.
So, what went wrong?
- We were offered a welcome drink by our butler upon check-in. We opted for iced coffee but apparently they ran out of skimmed milk. We were rendered speechless, to be honest.
- The concierge team was well-meaning but lacked the level of efficiency & courteousness one would expect at St Regis
- A dinner at La Veduta was adequate but ultimately very forgettable. In a nutshell: Good service, OK food and awful decor (especially the chandeliers!)
Might stay again for the room and location, I might...
Stayed 2 nights in early Mar.
Good location. Directly connected to Hommachi station, Umeda & Namba are both a short ride away. You can even walk to Shinsaibashi.
Service is top notch especially at check in. The gentleman is so lovely and spoke very good English.
Got a corner room on level 25, fantastic view of Osaka from both the room and bathroom ;)
Concierge recommended a French restaurant in Kyoto and made reservation for me. Turned out to be the best meal of this trip in Japan!
One little annoyance: You have to take the lift down to level 12, then walk past restaurant, bar, lobby...to get to another set of lifts to go down to ground level...
Yukata provided in room is so good I wanted to buy one. Unfortunately they don't sell them! Bah. Might have to go back and see if I can somehow get my hands on one...