4.5
Very Good 3626 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Swissotel Nankai Osaka is in the heart of Osaka, walking distance from Osaka Prefectural Gymnasium and Kamigata Ukiyoe Museum. This 4-star hotel is close to Osaka Science Museum and Osaka Castle.

Rooms

Make yourself at home in one of the 546 air-conditioned rooms featuring refrigerators and minibars. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Swissotel Nankai Osaka
5-1-60 Namba Chuo-ku
Osaka, 542-0076 Japan

Reviews

4.5 Very Good 3626 Reviews
친절하고 능동적인 서비스 / Kind and active service
Reviewed 13 hours ago

최근 리뷰 중 체크인시 문제가 있다는 글을 본 후 불안하였다. 하지만 난 그런 점은 느낄 수 없었다. 체크인 시간이 되어 로비에 도착하니 직원이 먼저 다가와 체크인 여부를 물어보았다. 그리고 혹시 짐을 호텔에 맡기지 않았는지 확인한 후 짐을 체크인 카운터까지 가져와 주었다. 호텔방의 크기는 크진 않았지만 오사카 시내가 보이는 전망이 참 좋았다. 청소상태도 깔끔하고 신속한 모습을 보였다. 조식 때에도 적극적으로 무언가를 해주려고 노력하는 모습이 좋았다. 마지막으로 체크 아웃때에도 필요한 것을 다시 한 번 더 체크하며 끝까지 친절을 유지하였다.

I was uneasy after seeing that there was a problem at check-in during a recent review. But I could not feel that. The check-in time arrived at the lobby and the staff first approached and asked if they would check in. After checking whether the luggage was left to the hotel, I brought my luggage to the check - in counter. The size of the hotel room was not large, but the prospect of Osaka city-view was excellent. The clean state also showed a clean and quick. It was good to try to do something actively even at breakfast. Finally, I checked again what I needed to check out and kept my kindness to the end.

Frustrated
Reviewed 2 days ago

This hotel whilst being well equipped, and certainly a good hotel, it doesn't cater for families of 5. Our 8 year old ended up sleeping on the couch and on the last night the floor. They need to realise that we had a booking for 5 and they like so many Japanese hotels do not get the fact that Western children, over a certain age, do not sleep in their parents bed.

Great stay! Clean, modern, friendly.
Reviewed 2 days ago

Stayed here on our last night in Japan before travelling elsewhere. They were accommodating with a late check-out. Check-in is pretty stringent, but they will hold bags in the lobby. Plenty to do right outside the door. Or the hotel cafe area if you're beat.

- Perfect location for those who need to catch a train to the airport in the morning (it is on top of the train station!)

- Perfect night of rest (you can request various types of pillows to try) before a 9.5 hour flight the next afternoon.

- Excellent view of the city, took some good video of Osaka at sunset from up there.

Could be great but run like a military camp
Reviewed 2 days ago

Great location and I expected a lot from a Swissotel but from the moment you arrive you feel like you are in a military camp - so many ridiculous rules!
In the first hour of arriving I was ordered to stand in line near reception, saw another guest told to ‘sit down’ and another lady who dared move from the queue at reception to the desk was told “I’m not ready for you yet, I’m still busy. But you can stay there”. Then there’s the ridiculous rule about no child under 6 being able to go to the pool, and then the restricted time a child over 6 can use the pool and then the rule about no using the pool if you have a tattoo and then “wear a swim cap or you can’t swim!” Exhausting for a holidaymaker. Help!!!
The rooms aren’t flash (we had to move rooms 3 times as the smell of tobacco was so overbearing) and then the stained carpets and walls were really unimpressive.
The saving grace from my 24-hours in so far is the breakfast - million dollar views, great food and warm, friendly and professional staff - front of house reception team should take note! Perhaps they can train the reception team on customer service in the hospitality industry.

So much opportunity but they’ve missed the mark severely in a number of areas. Very disappointed overall.

Outstanding Osaka Stay
Reviewed 3 days ago

We arrived early and were given priority checkin and access to our room at 11.30.
The room was lovely and there was a box of macaroons waiting for us.
We were given free access to all the amazing gym and pool facilities and a requested late check out of 1.30.
Breakfast on the 36th floor was a feast to behold.
Staff were wonderful. A perfect last night in Japan.