The Retreat by Heaven
What We Love
- All 11 rooms feature celebrate Rwanda with locally made art, photography, and furniture
- Easy access to Heaven, one of Kigali's best restaurants
What To Know
- The hotel operates entirely on solar power
- The on-site team can arrange immersive activities and excursions, such as urban bush dinners and cooking classes
- Free WiFi
Eco-chic luxury boutique in a leafy, residential area of Kigali
A wave of stylish new safari lodges continue to up the luxury quotient of one of Africa’s most prized safari experiences—a gorilla trek through the rainforests of Rwanda. Guests must fly into the capital of Kigali first, however, where the only sensible lodging option for decades was the four-star Hôtel des Mille Collines. Finally, jet-setters have a new place to stay: The Retreat at Heaven, the city’s first-ever luxury boutique hotel, built by American expats Alissa and Josh Ruxin (who also happen to run acclaimed international restaurant Heaven right next door). Each of the 11 rooms has been stylishly designed with stacked stone walls, peaked roofs, teak furniture, indoor and outdoor showers, and private decks. There’s also an open-air gym and saltwater pool along with a spa, a small farm-to-table restaurant, and a team dedicated to arranging whatever cultural immersion you desire, be it a craft workshop or on-site dance performance.
In the Area
The Retreat is located on a leafy residential street in Kiyovu, close to Kigali’s business district, and is right next door to Heaven Boutique Hotel and Heaven Restaurant—two of the couple’s other businesses. The setting is perfect for anyone wanting a quiet escape while still being close to the city’s major sights. The main town is just a short walk up the hill (where you’ll find banks, restaurants, and grocers), but taxis are plentiful and the hotel is happy to arrange pick-up.
How to Get There
Poor services in this hotel while staying for a large conference in the city versus price paid.
Overpriced rate for very little value: nice setup, service is no way closed to price paid despite the kindness of the workers.
This hotel has 3 sections I believe. We were booked at the one furthest up the hill and having read the reviews were looking forward to our stay here before flying onto South Africa. We were shown to our room having originally driven into the wrong hotel section accidentally shortly beforehand, which was the place we THOUGHT we were staying at .... which looked lovely. But the room we were being shown to was called something like the garden are, which although nice, wasn't what I thought we had paid for. AND I had now seen the much nicer place one stop down the road, which is all I could think about .... so I asked the manager how much ti would be for an upgrade to this place and then moved. So, you ideally want to stay in this place, The Retreat, thw whole place is MUCH nicer than next door, the pool, the restaurant, the rooms, everything. So in the end we got what we wanted but no idea of the total cost in the end, but it was worth it. Once youve seen the better room you can't then go and stay at the cheaper brother up the road!! So, anyway, the room was large, air conditioned and had nice furnishings. The pool was a nice place to relax and the restaurant had good food. I imagine we paid too much for this place in the end, but it was the last day of our tour of Uganda and Rwanda before flying to South Africa so we wanted to end on a high note and that's what we got. So if you're flippant with your money then stay here, it's lovely. If you're more careful then stay next door, you can still eat at the nice restaurant. Was it value for money .... probably not .... but we didn't care at the time!
I tried to book send 3 emails and only answered 1
The price too high
I visited the hotel and they did not even notice it
The marketing girl told me I was going to meet them but nobody knew where she was
The place is overpriced
Save money and go to Marriott radisson if you have a conference or hotel 2000
What is wrong in tripadvisor putting this as number 1
Also some hotels give free shuttle this charges 45 usd
Yes more private but you can find chalets anywhere in the world
Next time the marketing and reservation center has to work better
My husband and I have been traveling to Rwanda since 2014 for work. We've stayed at many different properties and Airbnbs but nothing compares to a stay at The Retreat. The organic fare is well-prepared, bursting with flavor and nourishing - the best we've had in Kigali by far. The rooms are well appointed with a heavenly bed, locally sourced, organic bath amenities and a great minibar. The relaxing private patio area is perfect for reading a good book and enjoying breakfast outside on a sunny morning. The pool area is a stunning whitewashed oasis - the ultimate remedy for jet lag and long days in the field. Owners Josh and Alissa are very kind and welcoming and are truly interested in making your stay wonderful. Their commitment to the local community is honorable and the social impact programs they have incorporated into their business model should be noted. We highly recommend a stay at The Retreat, it will make your time in Kigali extra special and oh-so relaxing!
In the end of januari we were visiting Kigali and had a wonderful stay at The Retreat with it’s tasteful design and evironmentally friendly. The garden was lovely and so was the staff. Everyone showed so much care in their treatment and we were always met by a big smile. As it was our first time in Kigali we we joined some of the private tours as the hotel offered and made two very nice tours in a very plesant company with the guide Florance and the driver James. We had a really good time together. We made one citytour which included visits at some of the young and talented fasion designers. Another day we visited two of the memorial centers outside Kigali. It became a very emotional and educational journey. Of big interest was also the visit at the healt center as the owner Josh Ruxin were involved in building. We had not planned to do any gorilla safari and was not prepared for such a tour. But mr Ruxin said that it would be an unforgottable memory and made this amazing tour possible for us, something as we are very greatful for. Our room was very comfortable and simple but very tastefully furnished. The food and the breakfast was delicious. We stayed eight nights and we can warmly recommend this hotel. Everything was excellent.