Chen Sea Resort & Spa
What We Love
- A beachfront villa at a boutique resort on Vietnam’s most alluring island, with breakfast The resort’s peaceful and laid-back ambience
- Charming villas inspired by the timber houses of Hoi An
- Snorkelling and kayaking off the private sandy bay
What To Know
- All villas and bungalows have sea views
- Enjoy sailing, windsurfing, kayaking, and more—all arranged by the resort
- Free WiFi works well
You could scour the entire length of Vietnam’s coastline and it’s quite possible you wouldn’t find a better beach than those on the comparatively tiny island of Phu Quoc. Located near the border with Cambodia, this white-sand escape has a low-key and relaxed character, with verdant jungle and crystal-clear waters.
The order of the day on Phu Quoc is relaxation – something that comes easy at Chen Sea Resort & Spa. Facing the Gulf of Thailand, the boutique hideaway is tucked into a hidden bay where you can mess around with non-motorised watersports or simply relax on a luxury sun lounger.
Among the highlights are the 36 villas, decked out in traditional timber with tropical outdoor bathrooms. Elsewhere around the resort, there’s an infinity pool with ocean views, a spa with private treatment villas, a Mediterranean-Vietnamese restaurant (the owners are from Italy) and a beachfront bar area dotted with swinging cocoon seats and soft beanbags. It’s natural and understated, and yet you’ll want for nothing. Isn’t that just the way it should be on a paradise island?
How to Get There
Great staff, amazing facilities, clean and spacious room, great view, swimming pool with sea view, breakfast was also great. The hotel is around 25 minutes from the airport. Totally recommend this place!
At arrival, they welcomed us very well with a welcome drink, fruits and some cold towels and they we’re all som friendly to us. The room was clean and like a dream and the pool area was nice and very peaceful. The food and breakfast was very good and the drinks as well ;) the staff at this hotel has by far been the best thing about this hotel. Everyone has been so kind and nice to us! We highly recommend this place for people who likes good service and a peaceful atmosphere :)
This is a nice hotel but I have to say that I am a bit confused as to why it is rated SO well. This is a high-end hotel but during the entire stay I just felt ripped off. The rooms are truly beautiful, the beach is lovely and some of the staff are amazing. Breakfast and dinner are varied and really tasty. I loved that all the beach activities were included and easy to access.
However, there were also so many flaws. Everything at the hotel is expensive to the point of being ridiculous. The cost of our stay was almost doubled from food and drink. We didn't do anything extraordinary - just drinks (mostly soft drinks), lunch and dinner each day. We got laundry done once. Somehow this totalled a bill in the hundreds after a 3 day stay. We were honestly totally gobsmacked when we saw it. One of us doesn't drink at all, and the other had maybe 4 beers during the stay. We didn't book any massages or trips - the only 'extra' we had was the laundry. The difficulty is, there are no restaurants near by; the nearest being around a half an hour walk away. I honestly cannot express how expensive everything at this hotel is.
The hotel offers tours but they are extortionately expensive - hundreds of pounds (literally) for a few hours out on a private boat, with no options for a cheaper, non-private boat offered. Other tours on the island offer group tours for around £30 for a whole day so the price difference is jaw dropping.
The reception staff were lovely but many of the other staff weren't as friendly. On one day we wished to buy something from the on-site shop. No one knew the price of the item we wished to buy and we ended up having to walk back and forth, and eventually spend well over half an hour sitting inside to make the purchased. The manager who eventually sorted it didn't offer any apology and actually didn't seem to care at all about the inconvenience. She was actually quite rude, almost acting as if we were putting her out. Again, maybe I'd expect this in a cheap hotel, but not somewhere like this.
The WiFi was pretty awful throughout the resort with it often going down for ours at a time.
By the end of the trip I just felt totally ripped off. I understand that hotels will charge more, but many of the prices here were more expensive than in England and considering in most restaurants in Vietnam you can eat for 2 people £10, the prices just seemed ridiculously out of proportion to what we were getting.
We had a 4 day break here after a 18 day tour of Vietnam and Cambodia. This was the perfect location after the previous hustle and bustle. From collection at the airport to the instant relaxation nothing was too much trouble, with each employee going over and above what you’d hope for. Food - delicious, Asian, International clearly a very good Chef at the helm with experienced staff. Great wine list, very competitively priced and multicultural. The General Manager, a cut above and a pleasure to spend time with. The infinity pool added the the peaceful feng shui. Ours was a beachfront villa, very spacious and perfectly planned looking straight onto our private decking, grass then beach. This is perfection.
I stayed at the Chen Sea for 8 days in May. On arrival, we were told that they could not find our booking so we could not check in for 3 hours. They said that anyone booking directly on their website who has a hotmail account the booking doesn't go through, this was the first hassle we had to deal with. They gave us a room while we had to wait and the room was lovely that we finally got in to. I did tell them that we were staying to celebrate my 30th birthday on 6th May, I would have thought the hotel could have made some sort of gesture, a happy birthday note, or a bottle of wine or a free cocktail, they did not do anything for us which was a bit of a let down. I've stayed in other hotels and they make the guests feel a bit more special on a special occasion. The hotel itself is very pretty and comfortable, you can't fault that. There is definitely room for improvement in the service. The hotel bar closes really early, on several nights at 9:30pm they were packing up and clearing everything away and was closed and no atmosphere from 10pm. The location is tricky, to get anywhere you need to get a taxi. It is not sign posted at all to get to the hotel so a lot of taxi drivers don't know where to go either and do not speak english which makes it tricky. It is quite a walk down a long uneven dark road to get up to the main street, you couldn't really walk anywhere, not even to a supermarket. The plus points is that the hotel is clean, the breakfast was nice, they have happy hour from 5:30pm - 6:30pm and a nice sunset, rooms are comfortable and large. They also have mountain bikes you can use free of charge and kayaks and snorkels etc. They did give us a free transfer back to the hotel to say sorry for the mess up in the booking. We had a nice stay, but I would not stay here again. If you are staying, the restaurant down at the Mango Bay Beach Resort is close by and a lovely setting I would recommend to visit.