Fairmont The Norfolk
What We Love
- A reputation as the hottest spot in town for locals and visitors for more than 100 years
- Tatu steakhouse, with its open kitchen and signature beef, brings the hotel into the 21st century
- The sumptuous rooms vary by wing, reflecting the hotel’s history
- The marble bathrooms come with Miller Harris toiletries
What To Know
- Joining the Fairmont President’s Club is worth it for perks such as Reebok workout gear you can borrow, and welcome wine and cheese
- Need to relax? Spa services such as massages are available at the health and fitness center
- The Norfolk provides a good jumping-off point for safari vacations
- Free WiFi
- Handicap Accessible
- Parking On Site
Opened as the first luxury hotel in Kenya (then a British colony) in 1904, the Norfolk Hotel has a lively history as a wartime meeting place and an African escape for a century’s worth of the world’s glitterati. The 170 rooms and suites marry old and new with historic furnishings and 32-inch plasma TVs, while the marble bathrooms come with Miller Harris toiletries. A heated outdoor pool, set amid verdant gardens, is the ideal place to escape the bustling metropolis. Of the Fairmont’s five restaurants, Tatu stands out with its signature Morendat Platinum beef, which comes from specially fed crossbreed steers and is dry-aged for 21 days. Enjoy a glass of Moët & Chandon in the Cin Cin Wine Bar’s stylish Champagne Bar. The Lord Delamere Terrace has been the place to see and be seen in Nairobi since 1904.
In the Area
Ask the concierge about must-see attractions, such as the Karen Blixen Museum, which commemorates the author of Out of Africa, or the Daphne Sheldrick Elephant Orphanage, which rehabilitates elephants and rhinos so they can be released into the wild. The Nairobi Safari Walk provides a taste of Kenya’s more remote safari parks, with white rhinos, big cats and antelopes. Links enthusiasts will want to schedule a round at the Royal Nairobi Golf Club; it’s almost as old as the Norfolk Hotel, so it’s as much about the history and the scenery as it is about the golf.
How to Get There
This is a great hotel in a good part of town. It is highly recommended for business travellers. Their restaurant/bar are good for informal meetings. They also have nice gardens. Staff are professional and efficient.
A three week business trip can seem long but this hotel was like a home from home. Staff in every part of the hotel could not have been more pleasant and helpful . The Lord Delamere Terrace was a good place to eat breakfast and dinner .
Everything you read about the Norfolk's style and quality is richly deserved. The staff (with one exception!) are lovely and the rooms are very well appointed. I loved the food and the grounds are a real oasis in the chaos of Nairobi. I had a tough week work-wise in the City and the feeling when returning to the Hotel after a hard day was wonderful. Sadly my visit was spoiled by a member of staff who took part in an attempt to con me out of over $600 after 'kindly' accompanying me to the local Masai Market and negotiating prices with a broker who we 'happened' to meet there. I realised something was wrong when they accompanied me back to the Hotel to fetch the money and I didn't pay - but I did end up losing 10000KSh. It wasn't until afterwards when I spoke to some Kenyan colleagues who said that this was wrong and I should say something to the Hotel. I did speak to the Director of Operations at the Fairmont who was very professional and apologised - she also said that they would seek to ensure that this didn't happen to guests in future. I take responsibility for what happened (grown man, seasoned traveller etc) but I was upset by the experience. In fairness also, not the hotel's fault - but it was a member of their staff that was involved.
Hotel was lovely, staff helpful and food fantastic. Shame I had a broken suitcase after leaving it with security over our 3 day safari trip. I don’t think this was tampered with but probably an accident but couldn’t get anything in writing to give to my insurance company which was disappointing.
Okay, staff very helpful and professional. Amenities in need of upgrade; I had a faulty room access key card, hot water unavailable in the shower and my sleep was disrupted by equipment (a boiler or something) that ran on and off throughout the day and the late / early hours of the night.