4.5
Very Good 1261 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • A reputation as the hottest spot in town for locals and visitors for more than 100 years
  • Tatu steakhouse, with its open kitchen and signature beef, brings the hotel into the 21st century
  • The sumptuous rooms vary by wing, reflecting the hotel’s history
  • The marble bathrooms come with Miller Harris toiletries

What To Know

  • Joining the Fairmont President’s Club is worth it for perks such as Reebok workout gear you can borrow, and welcome wine and cheese
  • Need to relax? Spa services such as massages are available at the health and fitness center
  • The Norfolk provides a good jumping-off point for safari vacations

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Cultural Dining Drink Eat Historic Luxury chair property home living room cottage condominium

Overview

A century-old Nairobi icon with an outdoor pool, five restaurants and a wine and champagne bar

The Lowdown

Opened as the first luxury hotel in Kenya (then a British colony) in 1904, the Norfolk Hotel has a lively history as a wartime meeting place and an African escape for a century’s worth of the world’s glitterati. The 170 rooms and suites marry old and new with historic furnishings and 32-inch plasma TVs, while the marble bathrooms come with Miller Harris toiletries. A heated outdoor pool, set amid verdant gardens, is the ideal place to escape the bustling metropolis. Of the Fairmont’s five restaurants, Tatu stands out with its signature Morendat Platinum beef, which comes from specially fed crossbreed steers and is dry-aged for 21 days. Enjoy a glass of Moët & Chandon in the Cin Cin Wine Bar’s stylish Champagne Bar. The Lord Delamere Terrace has been the place to see and be seen in Nairobi since 1904.

In the Area

Ask the concierge about must-see attractions, such as the Karen Blixen Museum, which commemorates the author of Out of Africa, or the Daphne Sheldrick Elephant Orphanage, which rehabilitates elephants and rhinos so they can be released into the wild. The Nairobi Safari Walk provides a taste of Kenya’s more remote safari parks, with white rhinos, big cats and antelopes. Links enthusiasts will want to schedule a round at the Royal Nairobi Golf Club; it’s almost as old as the Norfolk Hotel, so it’s as much about the history and the scenery as it is about the golf.

How to Get There

Fairmont The Norfolk
Harry Thuku Road
Nairobi, 00200 Kenya

Reviews

4.5 Very Good 1261 Reviews
Facility and service “top notch”
Reviewed 21 hours ago

We stayed a total of four nights and it surpassed our expectations! The staff were incredibly helpful and service perfect. Best meal of our three weeks were the fish fillets offered in their restaurant. Setting is classy! The full day day trip to Lake Nakuru was one of our best outings (full of wildlife). Great layover hotel.

Great stay, excellent service, above and beyond
Reviewed 6 days ago

The front desk staff was very helpful in arranging multiple rooms for my guests. They also helped two guests who had medical concerns and made their stay easy and welcoming.
The Bellman staff helped us with a guided walk to ATM's and gift store.
Food was excellent in both restaurants.

I recommend this hotel in Nairobi.

Excellent customer service
Reviewed 1 week ago

The hotel itself is beautifully decorated with lovely attention to detail, but their 5 star custom service is their best quality. Everyone from the front desk staff to the security personnel was extremely helpful and went out of their way to make my stay a comfortable and memorable one. Help with restaurant reservations, car bookings, and currency exchange was seamless. They had someone accompany me to the Maasai market and helped make sure I didn’t get ripped off. They were even able to accommodate my late check out without an additional fee due to an evening flight. Thank you for a truly wonderful stay!

Good standing but poor service
Reviewed 2 weeks ago

Despite nice place and good breakfast, I was very dissapointed by the service as they clearly want to get the most money from clients :
- restaurant is quite expensive and pushing for consumption
- team service not great (we had to request 4 times for water in our room)
- the hotel taxi price is 5times more expensive than normal taxi
- my welcome drink voucher was not provided

Best hotel with historic significance.
Reviewed 2 weeks ago

Fairmont the Norfolk Hotel -
Portrayed in the “Out of Africa” movie where Karen Blixen was the first women to have a drink in the bar.
Morning buffet is outstanding. The Cin Cin Bar is a great meeting place and surprisingly operates 24 hours. The “Tatu” restaurant is a elegant, fashionable, posh restaurant.