4.5
Very Good 1234 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • A reputation as the hottest spot in town for locals and visitors for more than 100 years
  • Tatu steakhouse, with its open kitchen and signature beef, brings the hotel into the 21st century
  • The sumptuous rooms vary by wing, reflecting the hotel’s history
  • The marble bathrooms come with Miller Harris toiletries

What To Know

  • Joining the Fairmont President’s Club is worth it for perks such as Reebok workout gear you can borrow, and welcome wine and cheese
  • Need to relax? Spa services such as massages are available at the health and fitness center
  • The Norfolk provides a good jumping-off point for safari vacations

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Cultural Dining Drink Eat Historic Luxury chair property home living room cottage condominium

Overview

A century-old Nairobi icon with an outdoor pool, five restaurants and a wine and champagne bar

The Lowdown

Opened as the first luxury hotel in Kenya (then a British colony) in 1904, the Norfolk Hotel has a lively history as a wartime meeting place and an African escape for a century’s worth of the world’s glitterati. The 170 rooms and suites marry old and new with historic furnishings and 32-inch plasma TVs, while the marble bathrooms come with Miller Harris toiletries. A heated outdoor pool, set amid verdant gardens, is the ideal place to escape the bustling metropolis. Of the Fairmont’s five restaurants, Tatu stands out with its signature Morendat Platinum beef, which comes from specially fed crossbreed steers and is dry-aged for 21 days. Enjoy a glass of Moët & Chandon in the Cin Cin Wine Bar’s stylish Champagne Bar. The Lord Delamere Terrace has been the place to see and be seen in Nairobi since 1904.

In the Area

Ask the concierge about must-see attractions, such as the Karen Blixen Museum, which commemorates the author of Out of Africa, or the Daphne Sheldrick Elephant Orphanage, which rehabilitates elephants and rhinos so they can be released into the wild. The Nairobi Safari Walk provides a taste of Kenya’s more remote safari parks, with white rhinos, big cats and antelopes. Links enthusiasts will want to schedule a round at the Royal Nairobi Golf Club; it’s almost as old as the Norfolk Hotel, so it’s as much about the history and the scenery as it is about the golf.

How to Get There

Fairmont The Norfolk
Harry Thuku Road
Nairobi, 00200 Kenya

Reviews

4.5 Very Good 1234 Reviews
RUSTIC CLASS
Reviewed 1 day ago

Spent a night here with my wife on what was lets just say a spur of the moment decision.

We enquired at the front office on availability at around 3am without prior booking.

They were extremely courteous and professional plus we even got an upgrade from what we paid for.

The Norfolk is cosy, quiet with its historical place in Kenya still very much alive.

Room service was splendid, food fantastic and the staff is clearly the very best of the beat in Nairobi.

We are glad we made the impromptu decision. Well worth our while.

Exellent service
Reviewed 2 weeks ago

I had a nice dinner at the tatu restaurant. My waiter for the night (Elijah) is just a guy on another level. He has very good customer relation and a warm way to make you feel nice. My hubby n I were very happy about it since we were celebrating our anniversary. Lastley the manager (miss Taiti) was very amazing, PROFESSIONAL and above all kind to us. She made sure we were well taken care of.what an amazing staff.also, the chef who brought the cake on the table was nice (a light skinned guy) didn't get his name well. We were given a nice chocolate cake to celebrate the same.
I would highly recommend Fairmont the Norfolk if you want to dine.

Nice stay at Fairmont The Norfolk Hotel
Reviewed 2 weeks ago

I really enjoyed my stay at the Fairmont The Norfolk Hotel in Nairobi. The staff were very friendly and welcoming. I did like a lot the beautiful garden and appreciated the excellent food and service at the Tatu restaurant.

Once Great, No Longer
Reviewed 1 month ago

We stayed in 2011 and were charmed. But having stayed twice in 2018 we're sad to say standards have slipped drastically. The hotel is historic, but now it just appears tired (especially the rooms).
Also, the management are ham-fisted. We booked a day rate and arrived after a long journey at 10.00am (the time we specified in our email booking). "Just 10 minutes" until housekeeping finishes up your room we were told. We were mildly irritated but sat down in the lobby.
We checked again, "Just a few more minutes" we were told. Then we checked again, "Almost finished".
45 minutes later our mood turned volcanic. THEN they allocated us to another room. Why that hadn't occurred to the hotel in the first instance we'll never know.
The duty manager manager later approached us and apologised, but it seemed half-hearted at best. We were comp'ed two Cokes.
Another thing: the menus (there are lots of different ones) all seem to have become Americanized. The rich and interesting food of 2011 has been largely replaced by standard fare we could get anywhere in the world.
We won't be returning, under any circumstances.

Excellent hotel
Reviewed 1 month ago

Traditional high end hotel in Nairobi. Only stayed for one night as we were passing through. Very nice hotel, friendly and helpful staff. Comfortable air conditioned rooms which were clean and well maintained. Extensive breakfast which tasted very good. Recommended location