4.5
Very Good 1125 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
restaurant Lobby Bar café coffeehouse Dining Resort

Overview

Location

With a stay at JW Marriott Hotel Grand Rapids in Grand Rapids (Heartside), you’ll be minutes from DeVos Performance Hall and Public Museum of Grand Rapids. This 4-star hotel is within close proximity of Van Andel Museum Center and Van Andel Arena.

Rooms

Make yourself at home in one of the 337 air-conditioned rooms featuring refrigerators and minibars. Plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Grand Rapids? This hotel has facilities measuring 1428 square feet (129 square meters), including meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

JW Marriott Hotel Grand Rapids
235 Louis Campau Promenade Nw
Grand Rapids, MI 49503 United States

Reviews

4.5 Very Good 1125 Reviews
Always a pleasure!
Reviewed 22 hours ago

We stay in this hotel about 6 times a year prior to a local meeting. This trip was for pleasure. We love the location of the hotel - close enough to walk to Van Andel and many of the things in the city. The rooms are clean - a little bit small because it is a city hotel - but everything you need. lt is right on the river, which is pretty if you get a room with a view. It is the staff that really make this hotel stand out. They are friendly, welcoming and always try and go the extra mile. We always look forward to staying here!

Conference at the JW Grand Rapids
Reviewed 3 days ago

We booked several rooms for a conference here.

Our room was the bed requested, clean, and check in was great. I don’t use daily housekeeping (take the points) and just usually grab towels from a maid servicing a nearby room. Unfortunately, I never saw one so I had to call for towels on a day I was running late. It took just under 30 min. to get them- too long. Female employee at checkout was not friendly and never asked how my stay was or thanked me for staying there.

Another room I booked came with a king bed when I had requested 2 queens as I had 2 employees sharing the room. I called early for the conference reservation specifically to guarantee 2 beds. I understand with a regular reservation bed type isn't guaranteed but when I called I was told there were blocked rooms for the conference with 2 beds. We do pay a lot for the conference and room requests should be marked as requested until the inventory runs out for the block. I talked with the front desk supervisor and she told me they were sold out on doubles so I asked for a price break to get a king room for 1 of the employees for our final night . She said she couldn’t go any lower than the conference rate. I am a SPG/Marriott member and she could’ve at least offered me points or free parking or something for the inconvenience. I mean I had an employee sleeping uncomfortably on a chaise lounger for 2 nights. What sets you above from other hotel groups - service. And you missed the mark here.

The food, lunch and dinner, was the best we’ve had at conferences. But the bar service was lacking. They shut down early at events and refused to serve drinks that were already purchased through our conference tickets.

Very friendly group of guys in valet. But take note- we drive a 2019 Ford F-250 and it sat parked in front of the hotel the whole time. We assume it was because it didn’t fit in the structure they use but no one actually told us why.

Quite, Comfortable Hotel in a Great Location
Reviewed 5 days ago

Stayed at the JW Mariott for a short business trip. Pros of this hotel: spacious and quiet room, comfortable beds. Decent bar in the lobby. Great places to run from the hotel, great restaurants within walking distance. I'm taking off one star because on two separate occasions I called down for the valet bring my car out and found it key in, door open, engine running. without any staff in sight. So I hopped in and drove away, just as anyone else could have done with my car.

Excellent for a conference
Reviewed 6 days ago

Had a conference here and it was excellent! Parking was quick, easy and across the entrance with skyway access to the hotel.

Fancy top notch decor and service.
Conference facilities were excellent, accommodating several hundred, and the dinner served was super delicious, and just the right size.

Classy and nice place

wonderful
Reviewed 2 weeks ago

Great Location! Comfortable beds,Friendly staff, Lovely rooms! Highly recommend this Hotel. Had a girls weekend stay on conciere level. I will stay here again but next time with my husband! Little pricy but worth it!