The St. Regis Princeville Resort
What We Love
- Jean-Georges Vongerichten’s Kaua’i Grill
- Breakfast on the Makana Terrace, overlooking Bali Hai
- 11,000-square-foot Halele’a Spa
- Mailani dinner shows every Thursday, with hula and storytelling
What To Know
- Popular with families
- Showers are separated from the rooms by a glass panel; flip a switch to cloud it for privacy
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Located in Princeville (Princeville – Hanalei), The St. Regis Princeville Resort is minutes from Hideaways Beach and Puupoa Beach. This 5-star resort is within close proximity of Hideaway Beach and Hanalei Beach Park.
Make yourself at home in one of the 252 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and pay movies provides entertainment. Bathrooms have deep soaking bathtubs and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including outdoor tennis courts, an outdoor pool, and a spa tub. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Enjoy a meal at one of the resort’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this resort consist of conference space and meeting rooms.
How to Get There
We stayed 4 days at the hotel. The views are incredible, the staff is very friendly. Rooms are spacious. The pool has a good size and there are enough umbrellas to have a spot in the shade. Beach also has chairs and umbrellas. Prices for a draft beer ($8) or a cocktail ($16) are like in a 4-5* hotel on every other island. The breakfast buffet is good and there is an egg station where you can get an omelet or your eggs cocked to order. We also went to the restaurant once for dinner but the food was not worth the price you pay. There is only valet parking for $35 which is ridiculous high. The hotel itself needs fresh paint, new windows, carpet...a complete reno then we would consider to com back. Right now is 3* max that's why I rated it only average.
This place had such potential. Facilities are dated, admittedly, but where it really falls a Grand Canyon short is service. The pool is staffed with people giving towels from about 11am-2pm then you’re on your own. Drinks by the pool are only gotten by sidling up to the bar yourself... Once it opens after 10am. People are on vacation! If you wait for a server they may never come at all, best case, you get drinks 45 min after ordering...and it isn’t what you ordered.
Other highlights include:
-Ripping your face off for room service including an overcharge and when they admittedly did so, had to beg for a manager to review the transaction to refund the delta (e.g. after fees $42 for 2 scoops of ice cream and a crappy nut tart)
-$35/ day for mandatory valet plus $39 for resort fees
- hundreds of people not staying at the hotel using the facilities daily
- Only 1 restaurant open at a time with $20+ drinks
- No pool/water amenities included (paddle boarding $40/hour/person!!)
- Pool bar closes at 7pm and servers stop around 5pm
- Following st Regis conversion to independent hotel, were told half staff was laid off and/or moved to contract work.
When you’re paying thru the nose for a “5-star” resort, you should feel like you’re close to it. Our honeymoon felt more like a holiday inn with great views and a ridiculous price tag.
The only reason this hotel gets 2 stars is because of the location and the view. You actually would have a hard time beating the view of the sunset but sadly that's where it ends. The rooms are nice if you like taking 3 elevators to the beach (so don't forget anything) The service is poor, our rooms weren't ready until way after 4pm. None of the rooms have lanais. The beach service was the slowest ever( only one person serving the whole beach who didn't know what he was doing) The Mai Tais at the lounge whilst watching the sunset were $30 each!! Yes you read that correctly THIRTY! I had a mediocre steak at the restaurant for $47 after sending the first one back! I paid $36 for Aloe Vera in the gift store which we discovered later was $13 in the ABC Store!! All in all very disappointing and it really feels like the whole thing is a huge rip off. Apparently the St Regis is selling to the Marriott so at this point it definitely feels like it's kind of in limbo. The breakfast buffet is not worth the money and dishes were often empty, when I asked if they could bring out fresh eggs they were rude and seemingly inconvenienced by my request. A mimosa was $22!! I love Princeville and Hanalei but that hotel definitely needs some better management, I will be looking for alternative accommodations next time we visit.
Worth noting: the new management was evidently allowed to keep all the TripAdvisor reviews of the St Regis going back to 2009. So when you see the 4.5 star average rating (like we did), that is not actually based on this current hotel. Click through a few pages of recent reviews and you'll see the average is probably more like 3.5 now (since November 2018 when it changed hands).
- Location and view is stunning
- Service is generally poor, particularly by the pool area
- Everything is pretty tired and often dirty
- Water in the shower was better than lukewarm but definitely not hot
- Food is decidedly average excluding the buffet breakfast which was good
We had a great time but I think it's definitely 4 star right now not 5 star. And I would say a low to moderate 4 star at that. We got an upgrade and other benefits through Fine Hotels but otherwise I think we'd be a bit salty. Rooms are definitely priced at 5 star level but the experience is not commensurate.
I just got home from Kauai and very disappointed in my choice of resorts. The Princeville Resort is very beautiful, but service was horrible for the amount we paid. I expected 5 star service, but it was not. The beach and pool area was a mess most of the time - drinks, old plates of food, beach toys and dirty towels. I cleaned up the beach area one morning myself and it was nearly 9 am. Seems like the people working there were only to tell the public beach visitors that the chairs were for hotel guests only. I was shocked by the slow service and lack of care for the price of this resort. It might take an hour for a server to come by your beach/pool chair. Same for getting your food. I thought something was odd when it took 45 minutes to get our luggage which they insisted we not bring it up ourselves and that it would be waiting in our room for us after we checked in. When we checked in, nobody was around, so it definitely wasn't a busy time of the day. My friends who had an extended stay after us, ended up leaving for a different hotel after we left the island. I could have lived with some empty cocktail cups on the beach, but going without coffee was something I couldn't live without. I think what bugged me the most was there was no free regular coffee in the lobby or your room - you had to buy a cup for $5 in their coffee shop which had one worker and alway a wait with a line out the door. You have an expresso machine in your room, but the cups were tiny and they only provide two pods. I'm personally not an expresso fan. I can't say much for the food either. It was okay, but nothing amazing like I was expecting. They also make you pay for snorkel rental, etc. so that can add up if you don't have your own. I did love their beds though - very comfy!!! The pool/beach view, restaurant/bar views are gorgeous. They upgraded my room, so ours was nice, but it all came down to service for me. Complementary coffee and snorkel rental might have made up for the lack of cleanliness and service at the pool and beach. Simple things like that are what make top resorts stand out from the rest. I gave them 2 stars for the beautiful setting, pretty pool, and super comfortable beds.