The St. Regis Princeville Resort
What We Love
- Jean-Georges Vongerichten’s Kaua’i Grill
- Breakfast on the Makana Terrace, overlooking Bali Hai
- 11,000-square-foot Halele’a Spa
- Mailani dinner shows every Thursday, with hula and storytelling
What To Know
- Popular with families
- Showers are separated from the rooms by a glass panel; flip a switch to cloud it for privacy
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Located in Princeville (Princeville – Hanalei), The St. Regis Princeville Resort is minutes from Hideaways Beach and Puupoa Beach. This 5-star resort is within close proximity of Hideaway Beach and Hanalei Beach Park.
Make yourself at home in one of the 252 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and pay movies provides entertainment. Bathrooms have deep soaking bathtubs and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including outdoor tennis courts, an outdoor pool, and a spa tub. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Enjoy a meal at one of the resort’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this resort consist of conference space and meeting rooms.
How to Get There
After staying at the Four Seasons on Maui, I'm not sure that the St. Regis Princeville can really call itself a 5 star resort. Although now I don't think it's even the St. Regis anymore, just the Princeville Resort. My fiance and I tried to book the St. Regis back in November for our April honeymoon, but the website was down (probably due to the sale) and we ended up booking elsewhere.
During the honeymoon, we came by to visit the Princeville Resort and were instantly relieved we didn't end up staying there. It was painfully outdated, the dark wood, odd smell, strange atrium with broken fountain, old furniture & decor, and low ceilings in the hallway gave the hotel a claustrophobic and uninviting atmosphere. The only saving grace were the massive windows at the back of the lobby with views of the mountain. It was also empty in there--we even went down to the pool/beach area and hardly anyone was around. It was kind of spooky. You'd think with spring break this place would be popping.
We stayed for a drink on the bar's patio and the view was breathtaking with the mountains and ocean in a panorama view. We figured it must have been the only reason anyone stayed there at all--the incredible views.
The land the property is on unparalleled. However, it wouldn't be enough to entice us to stay at the Princeville Resort. Unless there is a massive resort renovation to make it modern/open/airy, we'll continue to stay elsewhere on the island.
This place was probably once great but sadly it is not any more. Apparently they will be undergoing a much needed renovation in the future. Don't come until they do. Food is lackluster. Staff is overworked and indifferent. Same canned response to every negative review. Please don't do that to me! If you're genuinely concerned let's talk about a partial refund. I'll let you know how that goes. In the meantime, don't stay here.
First off, the wife and I were here for a week long family trip. This consisted of four families, two staying at the resort, two staying off property at a rental.
The first day we were there, we were amazing by how beautiful the view is, from the sunsets to watching the rain clouds crest over over Hanalei Bay.
Now on to the resort itself. First off, the room itself was beautiful, marble tile in the bathrooms, comfortable bed.
The bathroom has a large window facing the bedroom which is "privacy" glass. Privacy glass, is a special type of glass which when a current is applied "or removed, I don't remember which" it turns clear. This is to allow light from the patio into the bathroom, and provides some privacy while in use. Unfortunately, it didn't work and remained frosted the entire time we were there.
Now the downside, when we first entered the room, I didn't notice anything unusual "A/C was on in the room all day". Due to some physical limitations that my wife has, we opted to stay at one of the rental houses instead.
Now to the resort. We arrived at 9 PM Hawaii-Aleutian time, from L.A. The meal served on the flight took place at 6 PM PST, so we were a little hungry when we arrived.
Nobody felt up to going to a restaurant, so everyone just opted for room service. ''
The first thing that shocked me, was the prices. A plate of chicken tenders and fries ran about $15, and the Maki burger "bacon cheeseburger and fries" came out to $30.
When the food arrived, my wife liked the chicken tenders, but did admit they had no real flavor, I agreed. The burger was really disappointing. The bacon was thick and flavor full, but it was also under cooked. The burger itself was dry, and flavorless, and previously frozen. The only thing that I tasted was the bacon, and toppings.
I understand that we pay a price for convenience, and the nighttime staff is limited but I was expecting something a little better than sub-par food for the cost.
The room itself was beautiful, everything was clean, while I didn't go looking for dirt, I didn't really find anything either. However, by the 3rd day, we opted to join one of the other family's at one of the rental properties.
My wife has some physical limitations which did have an impact on our stay at the resort. First, the bath-tub/shower is on top of a pedestal which is two steps up from walking level, then you step down into the bathtub. This did cause some issues getting into to bathe, but we managed until we transferred.
They do have ADA rooms, but we did not stay in one.
While I didn't notice this when we first arrived, after the A/C was off for a bit, it was really noticeable. Mold. The smell wasn't prevalent at first, I only caught a wiff of it when I went to bed, and had my face against the pillow. Once the A/C was off for a bit the room would smell like a musty/moldy old room that hasn't gotten any air circulation for a long time. There was no visible mold, but it could be smelled. This was likely from the 2018 Flood.
The staff was friendly, and personable. We didn't have any complaints about the staff, every question "no matter how small" that we asked, they were more than happy to assist. While no particular individual stood out, all the staff was more than helpful in providing directions, local information, or recommendations to local dining.
Other than those two items however, we did enjoy our stay, and while we likely won't stay there again, it was enjoyable none the less.
I was excited to come here because of the beautiful setting, and its grand reputation. This place was NOWHERE close to being a 5 star hotel. The location is nice but everything else... I mean everything... was terrible. The service was atrocious. The food was inedible. It was like a comedy of errors, they got everything wrong. At one point they brought us the wrong entrees for room service and when I called to tell them, the guy on the phone said "So what do you want me to do about it?" I could not believe it.
The rooms are out of date, the place needs renovation. Honestly, a lot of this could be overlooked if the service wasn't such a joke. But it was, hands down, the worst service I've ever seen in a "5 star"
Pool staff was nice and efficient, but they were the only ones.
Don't waste your money here.
This hotel was so run down and disappointing, we had to check out after only one night. And let me start by saying, it is such a shame because Hanalei Bay is so incredibly beautiful!
I chose to ignore the slew of reviews saying the hotel had gone downhill and take a chance, and I wish I hadn't. The reviews were spot on. The hotel is not only badly outdated, it is ill cared for. There is simple maintenance work (power washing, dusting, painting...) that is being completely ignored. In our room and throughout the hotel, the carpet was stained and lifting in several spots, it was dusty, the furniture was fading and worn, and the shower water never got hot. Not to mention, the rooms were very dark--as were the main areas of the hotel--which just felt wrong seeing as we're in the tropics and the sun was shining. We spoke at length with management, but these were issues that couldn't be fixed in one day and we decided to leave. They were very kind and understanding and let us out of our reservation without charge. We felt so awful for the staff, who are visibly worn down from dealing with disappointed customers all the time.
Some of the advice we gave management was to lower the prices and update the photos online until a major renovation is complete--at least then, people won't be so disappointed when they realize they are paying for a five star hotel and getting a two star.