Shangri-La Hotel, Changchun
What We Love
- The Shangri-La’s signature service
- An elegant vibe
- Two restaurants, including the 24-hour Shen Café
- Discovering Changchun, still a new city on the tourist map
What To Know
- Expect lots of business travelers
- There’s no official spa, but massages are available
- Families may feel out of place here
- There are some smoking rooms
- Free WiFi
- Parking On Site
In the heart of Changchun, Shangri-La Hotel, Changchun is close to Jilin University and Geological Palace. This 5-star hotel is within close proximity of Puppet Emperor’s Palace and Changchun City Stadium.
Make yourself at home in one of the 352 air-conditioned rooms featuring minibars and LCD televisions. Wired and wireless Internet access is complimentary, while DVD players and satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities, including a nightclub, a health club, and an indoor pool. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare.
Satisfy your appetite at the hotel’s restaurant, which features a bar. Dining is also available at a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle and a train station pick-up service are provided for an additional charge.
How to Get There
Excellent hotel with some minor caveats
My wife, young daughter and I stayed here for a week in January of 2019. We are Americans. This hotel is very new and modern, with a fresh and clean air and heating system. Overall, we very much enjoyed our stay here. It is located in the central part of Changchun, and easy walking distance to a few malls, a Walmart, Pizza hut, Starbucks, and other shops.
We had what was considered a basic room with a single king sized bed. The room was very nice with all the basic amenities - a small refrigerator / minibar, wifi (note that standard government restrictions apply for internet access), small desk, and small table and lounge chair. Overall, it was a very nice and clean smelling room and bed. The bathroom had a small showerstall and bath, toilet and sink. It was a too small for the 3 of us however, but it worked OK.
The bottom floor had a very nice lobby lounge. There is also the Shen Cafe restaraunt which is basically a huge buffet offering all sorts of Chinese and some western foods. The breakfast buffet was very nice, and it is complimentary for guests.
Details and caveats:
*Overall, the level of English among staff is poor to none. Having said that, please remember this is a remote part of China. Even though most staff had minimal English, everyone was VERY kind and helpful, as much as they could despite the language barrier. I would like to compliment the entire staff at the lobby, cleaning staff (our cleaning staff were very kind and friendly even though they could not speak any English with us), and especially the Shen cafe staff for their excellent service and helpfulness. The Shen cafe staff especially deserve some salary raises! Even though they could not speak English well - we could tell that they do their very best to please the guests. We also had the pleasure of chatting with a German chef who was very kind and welcoming to our family. All in all - highest compliments to the staff and service of the hotel.
*For Shen cafe manager - one major recommendation - PLEASE have water available in the Shen cafe! I was quite confused that even though they had coffee, teas, many kinds of fruit drinks, and so on, there was no water available for guests to drink! I had to ask the staff many times for (cold) water to drink, and it often took at least a few minutes for them to get us some water. Please add a simple water dispenser for the guests!
*Smoking - Another major caveat - I was disappointed that there was smoking allowed in the lobby lounge area. The lounge was very nice for all day relaxing, tea or coffee, but we hesitated to sit there because of the smoking allowed in the lounge. Of course, I understand that smoking is more common and socially accepted in China, but staff should remember that guests from nations like USA may not appreciate it. But, when in Rome.....
I am giving this hotel a 5 star rating, but actually my real rating is 4.5 because of the lack of water and smoking in the lobby lounge. Otherwise, I would say this is a wonderful hotel - and indeed it is probably one of the best if not the best in Changchun.
We stayed here with a tour group. The bedding were clean and crisp. The breakfast has Japanese food and I was delighted to find Japanese nadou(纳豆) here. The hotel is near Wanda Mall with Walmart in it.
Beautiful ambience! Great central location for shopping. Large and clean room and well carpeted.
Great breakfast spread with a good range of Chinese restaurants.
Great front desk and supporting room services
I've joined the Shangrila members and very disappointed with a 5-star hotel with 4-star service, at first I email to the reservation a lady call Jessica, I tried to check if she's able to give me a connecting room at first she was very helpful until she knows that I've booked my room through Booking.com then totally ignore my next email. Secondly, when almost reaching the day to Changchun and I email again to another reservation call Candice also answered me promptly until I ask her does she knows any transport from Jilin-Changchun she also kept silent. Upon when we checked in the reception really have the service with no smile even without greetings!!! I really don't know what kind of service is that luckily their housekeeping is fantastic.
We're here for holiday the housekeeping is fantastic well kept clean and tidy of our 2 rooms. Thanks to Mdm.Wei the housekeeping for herhardwork,but reservation team who answered my email needs some brush-up. At first they'll entertain you but in the and they don't reply me at all(Jessica and Candice) when I ask for assistance do she knows any transport from Jilin to Changchun they don't even want to reply my email. And When I check-in the front line even had service with no smile I think you guy's should hire a trainer to train them customer service. This is a 5 star hotel and it is the worst Shangri la I've been so far-