5.0
Excellent 4346 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Proximity to Suzhou’s sights, including the lovely Garden of the Master of the Nets and the Suzhou Silk Museum
  • Myriad culinary options — don’t miss the Cantonese cuisine at Shang Palace
  • Spacious rooms, with a modern take on classic Chinese design
  • English-speaking staff
  • Vertigo-inducing views: The hotel occupies the top floors of one of the area’s tallest buildings

What To Know

  • The mattresses are quite firm (a common thing in Asia)
  • The hotel does not have an outpost of the Shangri-La brand’s excellent Chi Spa, though there is an on-site fitness center with spa treatment rooms
  • Aside from breakfast, avoid the main restaurant — the food can be bland
  • WiFi is free in all rooms

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Elegant Lobby Luxury flooring ballroom shopping mall hall tourist attraction

Overview

The Review

Located in Suzhou, Shangri-La Hotel Suzhou is in the business district and convenient to Hanshan Temple and Lingering Garden. This 4.5-star hotel is within the vicinity of Tiger Hill and Pan Gate.

Make yourself at home in one of the 390 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a spa tub. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Enjoy a meal at one of the hotel’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available for a fee.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. This hotel has 3 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

How to Get There

Shangri-La Hotel Suzhou
168 Ta Yuan Road
Suzhou, 215011 China

Reviews

Good hotel
ReneM2134

Hotel is good, rooms are spacious and clean
Breakfast can be crowdy but they advise based on timing when it’s less crowdy.

We missed the healthy options at the breakfast

Location wise it’s not the best but convenient for taxi or Didi pickup.

Staff is friendly.

Wifi is very instable.

Overall good hotel for exploring Suzhou

W hotel is another good option which has a better location but more for the young at heart

Great hotel but never ending road works
Potato100

I've been a regular at this hotel since it opened over 10 years ago. It's kept its quality and service over the years and the price has stayed low. Unfortunately Shi Shan Road outside the hotel seems to have never ending construction and road works - now another subway line is being built. You can't hear it from the rooms, but crossing the roads is a pain and traffic is a mess. A huge new Longfor Shopping Center has opened across the road and this has plenty of eating and shopping options. The breakfast is still sumptuous and they have some local delicacies and dumplings worth sampling.
My major complaint is the indoor swimming pool. They require you to wear a cap, but the adults they let in to swim expectorated and spat their stuff into the side of the pool after every length they swam. The lifeguard sat there and didn't do anything about it as they seemed like regulars. It made me feel sick and I refused to get in the pool and I told my son to leave after swimming 2 lengths. This is a serious hygiene problem to cough, expectorate and spit into the side of the pool and should not be tolerated by the management. It's a shame as the rest of the hotel is wonderful.

Pleasant and comfortable.
rwd70

The hotel location is great as it is across the road from a shopping mall - pity that I didn’t have the time to go shopping during this business trip.
The room was a nice size, bed was comfy and all fittings and fixture were of good standards.
It’s my first time visiting China and first hotel checked in China!
The buffet breakfast was typical for an Asian breakfast spread and limited for Western food selection. However having said that there’s the typical baked beans, eggs and bacon selection. The bigger question is - why not try the local cuisine - you won’t be disappointed if you want to explore a breakfast spread of noodles, dumplings and rice.
Overall, a good stay.