Shangri-La Hotel Nanjing
What We Love
- Floor-to-ceiling windows with stunning views of Xuanwu Lake and the Purple Mountain
- Central location close to Nanjing’s premier shopping and dining destinations
- Traditional Chinese massage treatments at CHI, the SPA
What To Know
- Guestrooms start at a spacious 484 square feet
- Free WiFi
- Nanjing is not as cosmopolitan as Shanghai or Beijing but has much to offer in the way of historical sights
- Free WiFi
- Parking On Site
- Room Service
Towering above tranquil Xuanwu Lake, the Shangri-La Hotel, Nanjing peers down onto the paddleboat-strewn waters and lake gardens lined with temples and teahouses. The interiors channel the local scenery with a calming, Zen-like decor that features a muted violet palette and plum blossom motifs. In the guestrooms, floor-to-ceiling windows look out at the smoky Purple Mountain in the distance. Head to Jiangnan Wok to sample chef Hou’s authentic Huaiyang creations, or see culinary professionals work their magic at Café Xuan’s live cooking stations. Relax with a dip in the indoor pool or splurge on a traditional Chinese massage at CHI, the SPA.
In the Area
Having twice served as China’s capital city, Nanjing has more to offer than being a mere layover point between Shanghai and Beijing. Make the trek up the daunting 392 steps to visit the mausoleum of Dr. Sun Yat-Sen, the founding father of the Republic of China. Be sure to visit the memorial in the morning to avoid the afternoon tourist rush; the lush scenery is worth the early morning wake-up call. Reward yourself later by chowing down on juicy burgers and shoestring fries at cult burger joint Motu. For some retail therapy, Aqua City is Nanjing’s newest mall, and Librairie Avant-Garde is a huge indie bookstore located in an underground garage.
How to Get There
- big rooms
- very clean
- comfy beds
- good water pressure
- decent gym
- the WiFi is painfully slow
- the Buffet at the cafe is terrible, the food has been sitting under the heat lamps for a long time and dried out, the carving station has the meet pre cut and all dried out. Food is not very tasty. Not really any western food except French fries.
I have been staying here several times now over the last three years and have always been very satisfied with it. The hotel is relatively new and the staff/managers have really done a good job in taking care of the facility and serve the customers. I also particularly like the Essence of Shangri-La signature scent. It makes I feel relaxed and pampered after a long day.
While one can to Shangri-La from NKG using taxi, I strongly recommend using the subway if you trave light. Nanjing subway is quite modern and this trip allows you to experience travel in a truly immersion fashion. The Rome2Rio app gives a really good direction: Airport Subway S1, change to Metro Line 1 at the Nanjing Railway Station stop, then Metro Line 1 to Xinmofanmalu stop. The hotel is about 150 m walk from the stop.
Above the 10th floor (I have not stayed the floors below) the rooms are quite large and very comfortable. The rooms in the club floor are more luxurious than the average room but these "average" rooms are really already quite superb. The bathroom is large and quite modern, with separate shower and tub. The sink and the bathroom counter are spacious. The bed is large and comfortable. The rooms that are in the front of the hotel have good views of the city and the view from the club lounge can be quite breath-taking at night.
The breakfast is one of the two best that I have seen in China. There is a whole range of Chinese and Western food for even the most picky eaters. I particularly recommend the large meat-filled "bao", not the smaller dumplings. If you can afford to stay on the club floor, the selection of snacks and drinks in the Horizon lounge also superb, making it really nice as a temporary work space during the day or as a comfortable area for reading a book or relaxing at night.
The location is also great. It is only a short walk to many parks and the old Nanjing city wall + the lakes are very near. Inside each room is a tag from the hotel with a detailed map for joggers. It is also close to many shopping mall and to street vendors of fruits and delicious small dishes.
I was at this hotel when it first opened for business. I always like the Shangri-la brand, and I believe their management truly go the extra mile to show they value long-time customers like me. So when I saw the teething problems at this Shangri-la when it first started, I was somewhat taken aback and was reluctant to return to stay despite visiting Nanjing rather frequently, at least 2-3 times a year in fact.
This time round, my usual choice at the Xinjiekou area was booked out for the dates I was planning to be at Nanjing. So after some to-ing and fro-ing, I decided to give my favourite hotel brand's Nanjing outfit another try. And what a pleasant surprise I got this time round!
The main problem of the smell from the hotpot restaurant the last time I was here has been solved. The restaurant remains and is still serving the spice-filled Chongqing delicacy, but gone are the strong smells which permeated the entire building the last time I was here. The local staff told me that it all had to do with the ventilation system and they'd solved that soon after I raised the issue. Apparently I was just one of the many who raised it. Now you know your words do not fall on deaf ears.
Right, the location is also more "exciting" now with more shops within walking distance. There are convenience stores now, right off the corner of the metro station which is just next to the main entrance to this Shangri-la. In terms of location, I suppose the management of this hotel brand saw many things the rest of us could not see several years back.
But that really is not the best of it all. In any Shangri-la, I have always been impressed by the staff serving their guests, and some of these simply stand out. in the Fuzhou one, I have seen Alvin, Wade and Will going that extra mile to help me with some of the most absurd requests a guest can ever think of. In the new Hangzhou Shangri-la, the (now ex) concierge supervisor Jason must really be the gem of all gems in the Shangri-la crown. At the Yangzhou outfit, I simply adored Jim the concierge boy who had sadly left the hotel soon after my second stay. And in the old Pudong Shangri-la in Shanghai and the China World Hotel in Beijing, I am treated like a relative who has left home and ought to be showered with love and care each time I am back.
In Nanjing's Shangri-la, we have Will the truly smart, high IQ and high EQ concierge boy who is destined for greater things in life. Just see how he helped me with my courier requests and all, especially with the complicated payment (China does not use cash now!). I cannot praise him enough. And those whom I met at the front desk, who checked me in and out, were also exceptional and exemplary in their service levels.
The only qualm I have is the lack of similar enthusiasm among staff manning the Horizon Lounge on the 40th floor. Bordering on clueless and oftentimes disinterested, the management of this Nanjing Shangri-la needs to deploy better (read more intelligent, enthusiastic and confident) staff for this lounge. Just look at who mans the lounge at the Mid-town Shangri-la at Hangzhou, and the superb service of the lounge staff at the China World Hotel in Beijing. Learn from these colleagues of yours. After all, some of your most loyal and high-paying customers come to use this lounge; you don't want them to go away thinking that this is Shangri-la's latest service standards.
All in all, good work and a vast improvement. Keep it up, smooth out the rough corners and you're on your way to be some of the best in the Shangri-la stable.
Melinde and her team are so wonderful during our group’s stay over a busy weekend in Nanjing. We were very well taken care of and this hotel is just beautiful. Highly recommend for your stay in Nanjing.
Hotel was clean and nice . Surrounded by fantastic views of monuments and surroundings . Hotel in house food was also not bad and suits my family well. Staff was friendly . Car arrangement was a bit slack . Overall worth paying to stay