Mamilla Hotel – The Leading Hotels of The World
What We Love
- Buffet breakfast is included in the Jetsetter rate
- Stunning views of Jaffa Gate and Mount Zion from the rooftop restaurant/lounge
- Jerusalem’s most exclusive shopping street is adjacent to the hotel
- Guests staying Saturday through Wednesday receive a 10 percent discount at the ethereal Akasha spa
What To Know
- Children are welcome, but the hotel is better suited to couples and business travelers
- Restaurants serve a restricted menu during Shabbat hours (Friday night to Saturday lunchtime)
- Rooms have picture windows but no balconies
- WiFi is an additional cost of $15 per day
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Even with 194 rooms, the Mamilla Hotel has a boutique feel. The spacious lobby strikes a note of moody sophistication with its central fireplace, clusters of chairs, modish lighting and espresso bar. Italian designer Piero Lissoni’s style-forward flair takes on a palette of plums, grays and Indian reds to enhance creamy Jerusalem stone walls, which are dotted with vintage black-and-white prints of the area. Up on the rooftop sundeck, loungers are surrounded by lush herbs and shrubs, and the Old City views just can’t be bettered.
Bed and Bath
Minimalist furnishings are contrasted with natural elements: wood underfoot, rough stone walls and arched windows. Mirrored dressers, drop lights and pleated side lamps, black lacquered headboards and white sliding walls set light against dark. The verbena-infused stone bathrooms have rain shower wet areas, plus angular tubs with racks stacked with L’Occitane toiletries. A standout feature is the state-of-the-art liquid crystal wall that separates bathroom from bedroom — it turns from transparent to opaque at the flick of a switch. Suites even have mini LCD screens set into the bathroom mirror. Slippers in both his and hers sizes are a sweet touch.
The flagship Rooftop Lounge & Restaurant — a pleasing mishmash of white wicker chairs, sofas dressed in bright fabrics and glass goblet–strewn tables — serves Middle Eastern–inspired dishes (spring chicken with apricots and dates, saffron-infused ravioli, almond sahlab for dessert). Breakfast, served in the stately Dining Room, is a dainty array of Israeli specialties with a modern twist; the seared eggplant dipped in yogurt is sensational. The Mirror Bar draws in Jerusalem’s socialites, with hot tunes from the nightly DJs and a mixologist behind the back-lit alabaster bar. There’s a state-of-the-art gym on-site, and guests receive a 10 percent discount at the ethereal Akasha spa, where the hammam and watsu pool complement an enticing massage menu. The subterranean pool has indigo cube tiling and spot-lit orchids, resulting in an under-the-sea vibe. Prior to guests’ arrival at the Mamilla, a host gets in touch to offer assistance and remains on hand during the stay; call anytime for a restaurant tip when out and about in the Eternal City.
How to Get There
I really wanted to love the Mamilla hotel, but i just couldn’t. I have stayed at many in the “Leading Hotels of the World” group and Mamilla just doesn’t cut it.
I had a king studio which had quite possibly the most cramped toilet/sinks bathroom situation I have seen...and then a huge shower/tub area. The bed was incredibly low to the ground - no bed springs - more like the height of a futon. Not to mention the entire bathroom is clear glass so not ideal if you are traveling with someone. There is a switch to turn the glass opaque but it only made the glass about 20% opaque. Any light from the bathroom was not going to be blocked.
Overall the room was super clean, just odd.
The concierge was super responsive but they outsource any car services to a 3rd party that was just a giant rip off. $400 for a car for 8 hours and it doesn’t include a bottle of water? And I had to wait for the driver to smoke an entire cigarette because he had just lit up while I was walking out. Not what I expect for quality from an alleged 5 star hotel - I know it is outsourced but they recommend it. I would have had no issue with the price had it been a quality experience.
The rooftop restaurant has an amazing view - food is fine - but despite seeming to have an abundance of employees milling about I was always having to spend 5+ minutes to finally flag down a waiter for a second glass of wine or the check. Same goes for breakfast which is a buffet - but it took asking several times every time I wanted a refill on tea or sparkling water.
The spa was just terrible - I will write a separate review for that.
Front door staff - even when I was lugging a suitcase and there were 3 employees standing out front, no one would open the door for me. Again - I expect more from an (alleged) 5 star hotel.
The thing taking it to a 4 star rating vs a 3 star rating was 1) the front desk team who were incredibly friendly and helpful and 2) the location. Located right outside of Jaffa gate the location was perfect.
We stayed four nights at the Mamilla during a recent stay in Jerusalem. My family had previously stayed here and raved about it, so my expectations were high. First off, the location cannot be beat! The property is located less than a ten minute walk away from the Jaffa gate leading into the Old City. Our room was on the smallish side, which we expected but was comfortable with plenty of storage space. Although the translucent glass walls of the bathroom were definitely cool and stylish, they offered very little privacy overall. This was fine for me and my wife, but may not be for others - you hear all the business that goes on in the bathroom. The bed was super comfortable and climate control in the room was excellent.
The best part of the property was the unbelievable breakfast buffet, which had so many options. I highly recommend the shakshuka! There was even a selection of Chinese dishes, which was a pleasant touch. Service was really lacking, however, in the dining room. It was so awful that I, along with other guests, had to rely on each other to water our tables and serve coffee. I do not put any blame on the maitre d. He was going beyond to make sure people were being served to the best of his capabilities, but it was two particularly servers who were slowing the efficiency of the operation.
In addition to the hotel, I also highly recommend Happy Fish for dinner, but be sure to make a reservation because the concept is not only popular with hotel guests, but locals and other travelers as well!
We stayed for 6 nights and loved the layout and quality of our room. The fancy translucent crystal wall separating the bathroom from the bedroom was a real novelty! We had room service twice and the food was delicious and promptly served. The bed was big and super comfy. The room was well appointed, very clean, and there is an ice dispenser on every floor. The hotel is just a few minutes walk from Jaffa gate and service from staff was great. The breakfast is a highlight, a massive range of delicious treats from cheeses, salads, pastries etc. Hamzah was particularly helpful to us at breakfast, even helping arrange a takeaway before opening time when we had an early start. The hotel is spacious and we would highly recommend it as a base in Jerusalem. The only niggle was that on arrival the hotels restaurant was already full, it would have been nice to have been asked in advance if we wanted a booking for that evening. But we can't knock it, we had a great stay in an efficient and high quality hotel. We'd definitely return.