Crowne Plaza Jerusalem
- Free WiFi
- Parking On Site
A stay at Crowne Plaza Jerusalem places you in the heart of Jerusalem, minutes from International Convention Centre and close to Mahane Yehuda Market. This spa hotel is close to Knesset and Israel Museum.
Make yourself at home in one of the 397 air-conditioned rooms featuring minibars. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages and body treatments. If you’re looking for recreational opportunities, you’ll find a health club, an outdoor pool, and an indoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Food & Drink
Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
How to Get There
The staff has completely given up and is incredibly unorganized. We paid for breakfast when we checked in for the week, every single day is was screwed up. Everytime we went to the front desk they were confused, and would take atleast 30 min everyday. The called the room at midnight asking non sense about the rooms, it was in good English they just didn't really have a point for calling. If this hotel was 100 dollars a night it might be "ok" but at 400 a night it was a complete waste of money and really put a damper on our trip.
This was a nice hotel but needs renovation. The front desk staff was very rude and unorganized to our group. For a hotel that caters to the tourist travel, the rooms were small, the balcony railings were loose, and the staff rude BUT the restaurant was nice and the location good for travel through the area sites.
We stayed for 3 nights in connection with the Jerusalem Marathon and this hotel is ideally located for access to Sacher Park and the START line. Five months ago, online, we booked a suite. Knowing the hotel would be fully booked for this weekend, we followed up with a phone call a month ago to check that all was OK with the booking and that the staff was aware that my husband is a ‘PLATINUM ELITE’ MEMBER of the IHG Loyalty Club. When we checked in nice and early we were, indeed, allocated a suite (1831), on the 18th floor (of 21). However, when we entered we realised immediately that the ongoing renovations hadn’t reached this far: the carpet was old and marked; the furniture was scratched, shabby and, in places, dusty. Most serious – rain was coming in around the mouldy frame at the top of the lounge area window. We requested a bucket! Maintenance men arrived with a pile of towels which they placed on the soggy carpet beneath the window; three days later this was still a very soggy patch. The actual layout of the suite with 1.5 very clean bathrooms (i.e. including 2 toilets); plenty of storage; a comfortable bed and sitting area was all fine . . it just urgently needs renovating. We did not complain nor ask to be moved, as we were well aware that the hotel was fully booked. Guess that’s why they had to use this suite, which is probably the last resort BUT do you give that to a PLATINUM ELITE’ MEMBER of your IHG Loyalty Club with no welcome letter (or apology) from the Management; no bowl of fruit or chocs and, as we discovered just as we checked out 3 days later, no invitation to use the Executive Lounge on the 21st floor?
Having said all this . . .and it needed to be said, WE DID ENJOY OUR STAY, as the food was good in the attractive main (Hamsa) Restaurant and we received excellent service from one of the waiters, Abdullah Abo Channam, who is a credit to the hotel. We enjoyed the swimming pool and the gym looked well equipped. On the last morning we met Hadar Perez, the Guest Experience Manager. She was most concerned and very helpfully arranged some compensation for our experience. Will we stay here again? – YES, as long as the hotel renovations have been completed and the Reception Staff properly trained to know how to look after guests, who are high level members of the Loyalty Club!
Worst hotel we have ever stayed in, poor customer service and awful room quality, have attached some photos. Hotel reception staff argued with us that we needed to pay when we had already pre paid! Asked hotel for a refund and was refused!!!
The hotel is undergoing renovations. There is no restaurant, only an area on the ground floor for buffet breakfast and dinner. I was originally in a non-renovated floor. The sink in the bathroom did not drain, even after they came to fix it. The desk chair was broken, the carpets were filthy and the sheets were stained. I was moved to a room on a renovated floor which was better, but the hotel does still not meet four-star expectations nor that of a Crown Plaza hotel. The hotel caters to tour groups and there were a number of very loud groups of students while I was there. I would recommend looking elsewhere for a hotel in Jerusalem.