3.5
Average 1951 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
chair restaurant Dining function hall café cafeteria buffet

Overview

Location

A stay at Crowne Plaza Jerusalem places you in the heart of Jerusalem, minutes from International Convention Centre and close to Mahane Yehuda Market. This spa hotel is close to Knesset and Israel Museum.

Rooms

Make yourself at home in one of the 397 air-conditioned rooms featuring minibars. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages and body treatments. If you’re looking for recreational opportunities, you’ll find a health club, an outdoor pool, and an indoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Food & Drink

Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

How to Get There

Crowne Plaza Jerusalem
Givat Ram
Jerusalem, 91130 Israel

Reviews

3.5 Average 1951 Reviews
Now: Better than Excellent!!!
Reviewed 1 day ago

We wrote last year that Crowne Plaza Jerusalem is Excellent.

Now Its Better Than Excellent!!!

Excellent location excellent service excellent food
Excellent Front Desk Excellent Parking
Very Very Clean and the most important:
Excellent and Professional Staff and management!!!

worst hotel in jerusalem
Reviewed 1 week ago

I have been to Jerusalem many times and I have NEVER stayed in a hotel as bad as this one, the desk staff are not courteous, the room was small old and very dirty, the food was awful,
The room was not even cleaned the first day!

Very Good value
Reviewed 1 week ago

Our apartment in Jerusalem was not ready when we arrived in a Jerusalem in the wee hours of the morning. So we found this hotel open for business. For $ 155 for the night including a delicious all you can eat breakfast buffet, I did not need a whole day.

Service was well below the Holiday Inn standard
Reviewed 1 week ago

I wrote a review of this hotel a few years ago, but this time service was poor, so I decided to write again.

I had a race in Jerusalem early Friday morning, so I decided to stay at the hotel for one night before the race. I arrived late at night, in a very rainy day.
It turns out that the hotel has two parking areas. One at the front of the hotel and the other near a side entrance. When I arrived the side entrance was closed. I searched for the entry while getting soaked, and it took me two phone calls to the hotel until an employee came to pen the side entrance.

I believe that in 2018, if you have a side entrance, you should find a way to have it opened remotely. Your guest is not supposed to get totally yet when trying to find his way from the parking.

Speaking about parking, parking at the hotel is not cheap, and you pay by the hour. However if you want to go in and out of the hotel, you’ll have to pay for each time, even if you pass the daily charge. For example, if you parked at the hotel for 4 hours, and than went out for a meeting and parked for another four hours, you’ll pay for 8 hours, instead of the daily rate, which is equivalent for 5 hours of parking.

At check out service continued to disappoint. Usually, I give my room keys back, and wait for the clerk to acknowledge that everything is fine (since the room was prepaid). This time, he just took the keys and let me stand there without saying anything.

I’m used to another level of service from the Holiday Inn group. Especially when this is a Crowne Plaza hotel, which is supposed to be one of their top brands.

The room itself was nice and clean. The hotel has an old feeling, especially at the elevators (which made a lot of noise, and had a problem with the doors closing), but still I cannot complain about the room.

Tourist Hotel in good location
Reviewed 4 weeks ago

First time stayed in this hotel on my 2nd visit to Israel. Plus points: good location near the Central Bus Station with food outlets and shops, with the light rail station just outside. Nearby is the Cinema City with food outlets and shop.
Minus points: room carpets are filthy and the wash basin sink has poor drainage, room service is poor as some days they do not provide floor towel or short one face towel; and finally no one smile ! ... from front desk, to concierge to food & beverage staff
Food is average, as I have better food at another hotel facing the Dead Sea