The Water Club
What We Love
- A giant spa menu stocked with exotic specialties; the Javanese Lulur treatment involves a Balinese massage, turmeric scrub and bath for two
- Weekly wine tastings (Saturday from 4 - 7 p.m.) with the hotel’s top sommeliers at boutique Vintage
- The Sunroom serves sparkling rosés, smoked salmon pizzettas and house-made marshmallow platters by celebrity chef Geoffrey Zakarian
- Five (yes five) pools — three indoor and two outdoor
What To Know
- A $10 resort fee charge per night will be collected at the property
- Guests arriving Sunday through Friday can’t use the pools until after 3 p.m. (5 p.m. on Saturdays). Guests under 18 can’t use them, period
- Early risers snap up the chairs around the outdoor pools; on a sunny weekend, expect to be put on a wait list (seriously) if you arrive after 10 a.m.
- During the summer, The Water Club offers a free shuttle to Borgata Beach in Brigantine
- There is no free Internet in the hotel. WiFi costs $9.95 per day for basic and $14.95 per day for “Turbo”
- The Water Club is closed most Tuesdays and Wednesdays beginning September 24, 2013
- Check-in is 4 p.m. from Monday to Saturday and 5 p.m. on Sundays
- Free WiFi
- Parking On Site
- Room Service
Soho rain forest. Fountains plink, glass fish form a stunning chandelier, and the indoor pool winks through a fence of faux bamboo. Rich eucalyptus paneling balances the marble shell of the bright, modern lobby, which is done in soft gold, ivory and brown. Beyond, jungles erupt in the sunroom and pools, a natural habitat for lotharios on the prowl.
Bed and Bath
Apart from the kitschy fish-tank sculptures, the cushy, denlike Club Rooms don’t abide by tired sun-and-fun stereotypes. Architectural lamps, zebra wood, chrome details and shots of mustard, caramel and basketball-orange leathers lend a tropically masculine vibe, with subtle flashes of turquoise echoing the water of the bay outside. Spacious bathrooms boast separate toilets, sunken granite sinks and glass-door showers with mosaic trim and slab benches. Expansive windows — Vista suites, positioned on the corners of each floor, have glass on two sides — back a plush chenille fainting couch. Which is fortunate, as the views will make you swoon.
The life aquatic is the main pursuit at the Water Club, with five pools (three indoors, two out) on the lobby level, plus a two-lane infinity-edge lap pool and a party-size Jacuzzi at Immersion, the wonderful gym and spa specializing in exotic therapies on the 32nd floor. The rest of the dining options are at the Borgata, which you reach through a boutique row lined with names such as Hugo Boss and Cavalli. The deep portfolio of restaurants and bars includes glitzy ventures by celebrities like Wolfgang Puck (Wolfgang Puck American Grille), Bobby Flay (Bobby Flay Steak) and Michael Schulson, whose Izakaya specializes in pristine sushi and charcoal-grilled robata skewers. There’s also the subterranean trattoria Fornelletto — don’t miss the burrata bar — an outpost of New York’s Old Homestead steakhouse, new haute burger bar 28 West, the jewel-tone tequila library Gypsy Bar, a global noodle joint, a casual pizzeria, Atlantic City’s best buffet, a European café, Starbucks, an upscale sandwich shop and a food court tucked below the poker room. Nightlife revolves around the two dance halls, mur.mur and MIXX, where scantily clad and well-gelled club kids catch DJs such as Samantha Ronson and Tiesto, while the Events Center and intimate Music Box host performances by everyone from Imagine Dragons to the Beach Boys. With so many diversions it’s easy to forget the posh 161,000-square-foot casino, which is patrolled by “Borgata Babes” in strappy black catsuits pouring free top-shelf cocktails.
In the Area
While most guests stay onsite exploring the myriad entertainment, nightlife, food and wine programs (Mondays at Izakaya and mur.mur, Wine Down Wednesdays, Burlesque on Thursday and more), Atlantic City has its own unique appeal. Soft, flat beaches are the main attraction (the best ones are at the north end of the island), but the town is also a shopper’s paradise. Be warned: Credit cards melt like popsicles in July at the Walk, the pedestrian-friendly campus of designer outlets (BCBG, Michael Kors) in the center of town. After a heavy dose of retail therapy, repair to the raw bar at Dock’s Oyster House, established in 1897, for a dozen briny, petite Cape May Salts. Or try Angelo’s Fairmount Tavern, a sprawling 78-year-old saloon where steaks are buried under crab meat and blue cheese, and the free family-style salads in zesty garlic parmesan dressing will keep vampires away for weeks.
How to Get There
This is my favorite hotel in AC - it’s one of the few hotels that caters to couples. The regular Borgata is great also but, if you are looking for a place that is more for adults and less for families, this is it. No kids allowed in the pools. Sunroom
bar right behind check-out that was just great. Wonderful spa. Only downside is that the beach isn’t close.
Good name for this water centric hotel. The spa on the top floor is serene beautifully designed and has fantastic views. The rooms are tastefully designed and have great showers. Love the lounge style music piped into the outdoor pools.
10+++ to all the Service Staff from the time you Check In until you Check Out. This includes Front Desk Clerks, Room Attendants, Pool Attendants, etc. You feel like you are in another World. Sooooo relaxing. And SPOTLESS!!! Suites are absolutely gorgeous!!! They do it TOP NOTCH!!! Will return.
I always book the Borgata and then ask if anything is open in the Water Club when we check in and almost every time, they say yes and upgrade us for free! The Borgata is great but it’s nice to have a quieter room in the Water Club tower while you stay. The bed and bathroom are great and I love the oversized towels. The smaller pool and bar are great during the week but get very crowded on weekends so the Borgata pool is a better choice.
So this review is extremely complicated. It will end up having a second part under the Borgata itself as that is ultimately where we ended up.
The Water Club is advertised as the "nicer" part of Borgata... what a lie. This place is a DUMP. We came in to see Britney Spears, myself, my husband and a friend of mine. We were meeting tons of other Britney fans and we arrived late Thursday night..almost as the show that night was letting out so we were hoping to freshen up and head down to meet up with our friends. My husband had a few comp nights here so we decided to take advantage of that...big mistake. Check-in was fine...then the problems started. We went up to check the room out. It was dirty...which is putting it mildly. The carpets are FILTHY, they have so many stains on them it's hard to tell what the original pattern looked like. We had used coffee stirrers on the floor, toothpaste all over the mirror and soap trays in the bathroom. The dust was so thick we could write in it. We all kind of stared at each other realizing how gross it was...we laughed, said not to take our shoes off and headed back down to drop our luggage with the bell staff (We hadn't unloaded our car yet as I always check the room for bugs and such before bringing my luggage inside.) We pulled up to the valet and my husband explained he didn't want to Valet (He's a platinum card...valet is free for him, he just doesn't like people touching his car.), we just wanted our bags taken in. The Valet said we weren't allowed to touch the bell carts, because he was responsible for them... I said that's fine, just bring our luggage up then. He then stood there and stared and watched us unload the car. My friend and I are small girls and my husband was unloading the backseat, so we tried to pull bags from the back of the car, the valet never bothered to help or get someone to help. Just stood there staring at us. Ridiculous. We had a cooler with water, soda and some bananas in it. We put it on the luggage cart. The valet NEVER said we couldn't have the cooler (more on this later). So we loaded the cart up... we had too many bags to fit on the cart.. so we stared at him wondering if we could have another one since we can't touch them ourselves. He never offered so my friend and I just rolled our eyes and began dragging the remaining luggage inside as my husband went to park the car. The valet said they'd bring our bags up...and he rolled the cart off. We stumbled all through the hotel carrying as much as we possibly could...dropping stuff in front of Ramon, the security guard, didn't bother to help. We expressed our distaste in the fact that we are now dragging our stuff through this hotel, dropping things everywhere in the lobby and he just stared at us. No one bothered to help. We made it back to our filthy room and sat there and stared at each other again. We waited 45 minutes...no bags. Turns out you have to ask the front desk for the bell boys to bring the bags up, we were never told that so we sat like idiots and stared at each other.
We went down to the desk to find out where our luggage was, they didn't know. I then expressed my dissatisfaction with the filthy room, it really was unacceptable. They ended up putting me on the phone with Kevin, the manager. I explained this is ridiculous and the service has been horrible and our room is filthy. He said the only other room available between the Water Club/Borgata was a handicapped room which I did not want...but I just wanted this nightmare to end so we could go meet up with our friends, I agreed. This room wasn't quite as filthy, but still dirty..we found semen on the headboard...yeah...along with more layers of dust we could write our names in. I pulled lysol wipes out of my purse and said I'd try to make the best of it. We wait again. 20 minutes later...still no bags. Finally the phone rings...and apparently the room is set up for deaf guests so the lights were flashing in the room as well which was less than pleasing. We were then told we weren't allowed to have a cooler in the hotel...why had the valet not told us that when we loaded the cart up over an hour ago??? My husband who is now livid, b/c this has been almost 2 hours of wasted time, our friends all left to go eat and we still had no bags had to go down to the bell desk to deal with this situation...he was MAD. They handed us garbage bags to put our stuff from the cooler in....b/c that is somehow more classy than having a cooler...ok. I was trying to remain calm, explaining all of this started because the valet was in a mood and didn't want to tell us or help us at all. Then, Ramon, that super helpful security guard that watched us drop stuff as we walked through the lobby comes over and gets IN MY FACE screaming about how this "isn't my house" and "I can't behave like that here" ... like what? Yes, Ramon, I'm well aware this isn't my house...I can have a cooler in my house...my house also doesn't have semen on the headboard! I was a GUEST in their facility and they were treating me like a criminal for having a cooler of water/soda. Ramon kept getting far too close to me for my own comfort and I held my hands in front of me because I was extremely uncomfortable and had done NOTHING to warrant him getting in my face like this, he kept yelling at me to put my hands down... they were no more than an inch in front of me and I kept telling him to just back up, leave me alone. By now, I'm sobbing. We spend SO much money at MGM properties and to be treated like this is absolutely appalling. I was near doubled over on the floor in tears over the way Ramon was speaking to me and I see more security guards walking up by Ramon. Kevin, the manager had arrived now and gave me tissues. I'll admit, when I was on the phone with Kevin the first time, I was a little short with him because after 9 hours of driving, all I wanted to do was see my friends so to walk into such a nightmare experience was completely ridiculous. But when I was at the bell desk, I did nothing to provoke Ramon's behavior, I even asked Benjamin the bell boy if I had done anything to warrant it and he said that I had not. Kevin handed me tissues as I proceeded to snot cry all over myself.
He upgraded us to an Opus Suite in the Borgata and gave us a rollaway bed because there were 3 of us and there was only a King Bed in that room...This room was a lot nicer but still not as clean as I expect from MGM.
I was so excited to find out that Britney Spears had partnered with MGM for 2019 as I made a ton of trips to Vegas to see her over her last 4 year run with Caesars and now I'm so sad. I really hope that Borgata is not included in her show rotation because I simply won't go and I doubt many of my Britney fan friends will either.
Such a fun trip was planned with a ton of friends and we ended up so uncomfortable. I spent the whole weekend feeling like crap because we were NOT looking for an upgrade. I kept trying to make the best of these filthy rooms and it just felt like from the second we arrived in that luggage drop area we were unwelcome...why wouldn't he have just said "Oh, hey, no coolers can come inside", seriously not a big deal... there's a mini fridge (BUT NO MINI BAR SO WE NEEDED SOMETHING) so we would have just grabbed some water and moved on. Kevin definitely tried to make it right but it was probably because by now I was sobbing and about to roll on the floor like a child in their lobby because I was exhausted and emotionally drained.
Stay somewhere else. Anywhere else. A trashcan down the road will treat you better. Seriously disappointed. We will never return to Atlantic City or Borgata.