Hard Rock Hotel Vallarta All inclusive
What We Love
- Bookings of three consecutive nights will receive a $500 Limitless Resort Credit per room, up to $750 with a four night stay, up to $1,500 with a five to six night stay, up to $1,800 with a seven to eight night stay, up to $2,000 with a nine to 11 night stay, up to $2,500 with a 12 to 13 night stay, and up to $3,600 with a 14 night or more stay; bookings made by May 31, 2015 for stays between Sept. 1 and Oct. 31, 2015 will receive double the Limitless Resort Credit
- All meals, alcohol, 24-hour room service and use of the in-room liquor dispenser and minibar are included in the Jetsetter rate
- In-room double Jacuzzis and Hard Rock liquor dispensers stocked with premium brands
- Both the pools and beach have abundant seating and drink service
What To Know
- This is a Hard Rock hotel, so expect a noisy, party-loving crowd
- Nuevo Vallarta is a resort community north of Puerto Vallarta, which is a 25-minute drive away
- Deluxe Diamond Suites have extra amenities and do not permit childen (but the rest of the resort does)
- A 20 percent service fee will only be charged in association with a resort credit purchase and will be collected at the property; restrictions may apply
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Once the Vallarta Palace, Hard Rock gave the building a full makeover, adding contemporary decor and the brand’s signature rock & roll touches. A huge mosaic of Carlos Santana (created from hundreds of album covers) greets guests at check-in, while other pieces of musical memorabilia line the lobby walls. The rest of the hotel’s furnishings are sleek and contemporary, from the Union Jack–adorned Sun Bar to the clean lines of the dining area at Ciao to the romantic Frida restaurant.
Bed and Bath
Guestrooms have a modern, beach-inspired look, with artwork depicting musical instruments and quotes by famous musicians. Large sliding doors open up to private balconies, many with pool and ocean views. A double Jacuzzi fits snugly in the corner of each room, separated from the bathroom area by a partition (shower and toilet spaces are private, with a door dividing them from the rest of the room). All rooms come with LCD TVs and liquor dispensers tucked inside the cabinetry.
You can sample six very different restaurants at the hotel. For casual dining, the Market buffet offers international cuisine for breakfast, lunch and dinner, and Pizzeto serves brick oven pizza. For a more upscale experience, the poolside Frida is the hotel’s traditional Mexican restaurant. Zen serves tasty Asian fare, while Ciao offers — surprise, surprise — Italian, and Ipanema is the hotel’s Brazilian grill. The three bars, including a swim-up bar in the pool, keep revelers occupied with nightly entertainment and plenty of mingling.
How to Get There
On Friday I called Palace Resorts with our membership that we have had since 2006. We were given prices to stay in August. On Saturday I called to book our room for August 10-17. We received our confirmation e-mail letter, our credit card was charged, and we were excited for our trip. On Sunday we booked our non-refundable airline tickets for $1,000. Today (Tuesday) I received a phone call from Palace Resorts telling me that there was a mistake made during the reservation and that we need to pay more than $500 to have the same room for the same dates at the same Hard Rock Hotel Vallarta. The representative said that our room was not a room that should have been booked at the promotional rate that we got. We can pay $586 or be transferred to the Cancun location and be out our $1,000 in airline fees. Neither of these choices are acceptable. I am so disappointed with their customer service. I ended up crying and hanging up the phone. I wanted to let others know to beware when making a reservation with Palace Resorts.
We travel often and consider ourselves middle class, we try to do our homework with resorts and realize that things can go wrong at a resort with many different guests coming & going, so we are pretty laid back and try not to get bent out of shape when plans change.
The Hard Rock Hotel Vallarta was an incredible surprise! Everyone during our stay tried so hard to make it a good time for us!! From check in, to welcome drinks, through all the restaurants & bars, activities, concierge and our final check out: WONDERFUL! The motto in the bar is, "Take time to be kind" and we found this to be true with our treatment. Canario, who brought us drinks at the beach & pool: top notch and taught us about Centenario Tequila ( You MUST drink it!!), Gilberto, Guadalupe & Manager Marco at the restaurant Ciao were always trying to make you smile and made sure the food & service were the best! Martin & Super Saul with activities and beach toys were amazing! Even something as little as making up the room at the same time each day was important, Aracely was a gem for keeping it up!
VERY special "Thank you" and shout out to Mr Alvaro who made sure everything ran smoothly, checked up on us often and sent a most wonderful bottle of champagne... Hard Rock Hotel Vallarta is lucky to have you and we hope Mr Louis appreciates your attention to the guests! Usually we post pictures of the hotel or amenities, but we want all to see how happy everyone was when we stayed so we are posting the people who work here! Thank you all for a great time!!
Great beach, really good food across the board, bars were close to anywhere on the grounds & servers were very attentive, very clean grounds with the top managers constantly making rounds to check on everything! Mr Louis & Mr Alvaro were at their best!
This is about the outstanding people that work there let's start When you checkin Richard and Gabby greet you with a smile and will answer all your questions and make you feel at home.The Concierge Uri is what a Concierge should be helpful and caring a real great guy..Special thanks to Yohawa,Jauregio,Zu and Selma these are the hostess and servers who go out of ther way to make the stay so great.Marco who's title I don't know but he is a leader and does a great job.I want a special thanks to Juan who serves food and drinks on the beach always smiling and friendly.The hotel is well rum and very clean rooms and beautiful landscaping but the stars are the people working there.
Second time here...most excellent! Shout out to the following staff....Alan, Gerardo, Javier and Miguel, our Butler Team...Fabiola, Juan (Legendary Cabanas), Canario, Chavez and Marty, our wait staff...we will be returning next year!
I just returned from a week at the Hard Rock Hotel Vallarta with my husband and 6-year-old daughter. We had an amazing time! The location is perfect and the hotel is beautiful. Best of all, though, the service was outstanding. Everyone on staff was helpful, friendly, warm, and attentive. We especially want to thank Marco, Lupe, and Selma from Ciao (one of the on-site restaurants). We had breakfast there every morning and were greeted like family and given a table with an excellent ocean view. Thank you for taking such good care of us and for making our vacation extra special!!