4.5
Very Good 5168 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Bookings of three consecutive nights will receive a $500 Limitless Resort Credit per room, up to $750 with a four night stay, up to $1,500 with a five to six night stay, up to $1,800 with a seven to eight night stay, up to $2,000 with a nine to 11 night stay, up to $2,500 with a 12 to 13 night stay, and up to $3,600 with a 14 night or more stay; bookings made by May 31, 2015 for stays between Sept. 1 and Oct. 31, 2015 will receive double the Limitless Resort Credit
  • All meals, alcohol, 24-hour room service and use of the in-room liquor dispenser and minibar are included in the Jetsetter rate
  • In-room double Jacuzzis and Hard Rock liquor dispensers stocked with premium brands
  • Both the pools and beach have abundant seating and drink service

What To Know

  • This is a Hard Rock hotel, so expect a noisy, party-loving crowd
  • Nuevo Vallarta is a resort community north of Puerto Vallarta, which is a 25-minute drive away
  • Deluxe Diamond Suites have extra amenities and do not permit childen (but the rest of the resort does)
  • A 20 percent service fee will only be charged in association with a resort credit purchase and will be collected at the property; restrictions may apply

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
All-Inclusive Resorts Hip Hotels Lounge Modern recreation room billiard room living room Suite home Resort Lobby rug

Overview

Stylish all-inclusive beachfront property in Nuevo Vallarta with personalized service and rock star amenities

The Look

Once the Vallarta Palace, Hard Rock gave the building a full makeover, adding contemporary decor and the brand’s signature rock & roll touches. A huge mosaic of Carlos Santana (created from hundreds of album covers) greets guests at check-in, while other pieces of musical memorabilia line the lobby walls. The rest of the hotel’s furnishings are sleek and contemporary, from the Union Jack–adorned Sun Bar to the clean lines of the dining area at Ciao to the romantic Frida restaurant.

Bed and Bath

Guestrooms have a modern, beach-inspired look, with artwork depicting musical instruments and quotes by famous musicians. Large sliding doors open up to private balconies, many with pool and ocean views. A double Jacuzzi fits snugly in the corner of each room, separated from the bathroom area by a partition (shower and toilet spaces are private, with a door dividing them from the rest of the room). All rooms come with LCD TVs and liquor dispensers tucked inside the cabinetry.

Beyond

You can sample six very different restaurants at the hotel. For casual dining, the Market buffet offers international cuisine for breakfast, lunch and dinner, and Pizzeto serves brick oven pizza. For a more upscale experience, the poolside Frida is the hotel’s traditional Mexican restaurant. Zen serves tasty Asian fare, while Ciao offers — surprise, surprise — Italian, and Ipanema is the hotel’s Brazilian grill. The three bars, including a swim-up bar in the pool, keep revelers occupied with nightly entertainment and plenty of mingling.

How to Get There

Hard Rock Hotel Vallarta All inclusive
Paseo de los Cocoteros 19, Villa 8
Nuevo Vallarta, 63732 Mexico

Reviews

4.5 Very Good 5168 Reviews
Relaxing Vacation
Reviewed 3 days ago

I Love reading the reviews before I go somewhere so I know what to expect. It’s a smaller resort so not real busy. Great for families. Food was good Zen was Great, Italian restaurant was good never ate at the Mexican restaurant but they had a Mexican dinner outside for everyone it was very authentic. The Market wars good but pretty much same food everyday Pizza by pool awesome Oreo cheesecake awesome you won’t starve. Hamburger not recommended taste processed. Rooms clean and beds very comfy. Best wait staff Juan at the smaller pool is absolutely Awesome he goes way above and beyond should be promoted and Esma on the Beach was Terrific they are both Excellent. Lots to do ATV adventure was Great and Rhythm of the Night show awesome. Use Spa so worth the money. Me and my daughter got pedicures my husband and son Golfed 18 holes with cart 3 of us got 80 min massages and we Atv’d for 5 hours with lunch included and me and my daughter got lobster dinner and only spent $475 US dollars Resort Credits are Awesome would definitely recommend this resort 😊

Great place but lacks on hospitality
Reviewed 3 days ago

It’s a decent resort but unlike other Hard Rock Resorts this one lacks on hospitality.

My best friend and I visited the Hard Rock Vallarta for a full week under a Palace Premier Membership. We arrived to Hard Rock Vallarta on Thursday night around 7pm the lobby was pretty empty and we were attended at the front desk right away. We were given our bracelets, a printed paper map of the resort with the activities for that same Thursday. They pointed us to the elevator and said our luggage would be delivered within a few minutes, there was no tour, no vacation planners and no concierge members. The next morning I received a call from Henry at 8am from member servicers to stop by his desk to go over the resort credits and tours. He asked us if this was the first time visiting Vallarta and if there was a special occasion we said yes and let him know that we had previously visited the HR in Cancun and Riviera Maya so we sort of know how the resort credits work, this was a short visit with him but unfortunately I never heard back from him again.

Room:
The rooms are spacious and clean although the Jacuzzi setting is not in the best place because it’s literally 5 feet from the bed, it’s still a very good size, the restroom is also pretty big but the glass door can be tricky to open or close. Make sure to place the Do Not Disturb sign on your door or the maid will knock on your door before 8am

Beach
The beach area was nice, there are plenty of space to enjoy the sun and several umbrellas and shaded areas. The service at the beach can be a hit or miss a few times we had to walk to go get our own drinks from the closest bar (Frida). Shout out to Gomez as he was the only one that kept the drinks on coming.

Pool
The adults pool it’s really not an adults pool, there were some kids jumping in and out the pool without supervision perhaps their parents were enjoining themselves at the swim up bar. The main pool swim up bar stays busy so be prepared to wait a few minutes for a drink, during our stay we had the surprise that a convention for “Royal Prestige” was taking place and from what we were informed it was about 200 guest (remind you this is the smallest HR resort). No need to say that if you don’t get to the pool early enough to grab a good seat you will find yourself facing away from the pool and your belongings will not be at clear sight.

Restaurants
The food is good whether you are a picky eater, vegetarian or a meat lover the food is not going to be an issue here, however the service at some of these places varies. At the buffet the options can be repetitive if you go every day for lunch or dinner. Service wise make sure to be patient or flag down the waiter/waitress as they stay busy and it might take them a few minutes to bring your orange juice or water. At Frida, Ciao, and Zen’s the menu is a la carte but they have many good options, the food is great and the service is good. Francisco & Isela at Market were awesome and the omelet stations keep the service going. As for Ipanema we didn’t get to try it because it was closed Tuesday night to attend the convention. My recommendation is for management to make other guest aware of restaurant closures ahead of time because that same night they closed the Market Buffet so your options were either one of the other restaurants or room service for that night. At the Sunbar Dorian & Adriana we’re very awesome they had us laughing and enjoying a few drinks at the bar during the day. At night because this is the only open bar in the entire resort you may be waiting a few minutes for a drink. Luckily they have great bands going on and people seem to enjoy the patio, also the servers go around all night. The Spa is great, great service all around and the place is very relaxing also the nail salon is facing the ocean shout out to Izamar she was awesome with the mani and pedi.

My only recommendation to the management is to be more mindful of the other guest when they have a scheduled conference. They should be more proactive and have more staff at the pool, bar and restaurants. Also a few times we got the impression that if your bracelet is not Legendary or VIP status than you are not going to receive the Royal treatment or any other incentives and as we were told there is not a Palace Premier representative at this location and when I asked for a late checkout (which has never been an issue before) without hesitation or even looking at the system they said No we can’t allow a late check out from the room, you can stay at the resort until 7 but you have to turn in your room keys by noon. I approached Angel at the Legendary to express my concern because our flight was in the afternoon but he only turned me away back to the front desk and said there was nothing he could do and that for any other questions or complaints to talk to the front desk. I did not have any major complaints but usually at every resort during checkout they ask you how was your stay and at this particular one they did not bother to ask me anything at all. They asked for our towel cards and to pay for the balance we had, they sent our bags to storage and mention that there were lockers available at the gym and showers. We stayed for a few hours, ate and left the resort. I cannot say this was a bad experience because we did make the best of it and really enjoy our week in Puerto Vallarta however I do recommend to the HR Vallarta to step up their hospitality because being a smaller resort the one-on-one interaction with the staff and front desk is a lot more visible for all guest this including the royalty members and non-royalty members.

Typical Hard Rock
Reviewed 5 days ago

I have mixed feeling about this resort. We were pressured to do the time share thing, but when we told them I was retired they didn't allow me to do the tour. The food was typical all inclusive food. The rooms were clean, as were the grounds.

Great hotel for big families!
Reviewed 5 days ago

We stayed at Hard Rock for a week with a (very) big group. First off, the service crew was simply outstanding — from our favorite waitstaff at Ciao (shout out to Gilberto who somehow accommodated all 38 of us every time, Jose who kept our wine flowing, and Roberto for serving us the best tequilas!) to the superb folks at Rock Spa (thanks, Esme and Franky!). The entertainment crew had a great assortment of activities, from bike tours with the wonderful Vika, morning and evening yoga/stretch, pool parties and of course, the evening shows. We saw most of them, and our favorite was hands down, the Michael Jackson show— their MJ not only looks like him, his energy was so infectious!

Activities — we coordinated with Milton ahead of time to schedule our activities for the week (ATV, canopy, snorkel, and spa/salon). He did an amazing job accommodating all of us. Highly recommend that you schedule before arriving so that you don’t waste your afternoon booking reservations.

Some feedback— the hotel rooms don’t have the best insulation; we can hear full conversations from next door. Our toilet didn’t flush properly. Make sure balcony doors are tightly shut or else the bugs come in! The gym was a tad small. And the Sun Bar schedule isn’t always as advertised — both disco and 80s night were cancelled during our stay.

Overall, it was a memorable vacation for every one of us — adults and kids alike! We even decided to extend a couple of days because we enjoyed the service here. Thanks for an amazing stay, HRH Vallarta!

Not a rock star wedding
Reviewed 6 days ago

My sister recently had her wedding here, and if I were planning a wedding, I would do it at another Hard Rock location.

The staff overall were great! Though for the wedding a few things didn't come together leaving the overall feeling less than rock star. The reception was in one of the rooms inside with the idea of their guests enjoying air conditioning while dancing. My sister attended a wedding at the Cancun Hard Rock, and she appreciated the air conditioned room. However here, this failed miserable as the air conditioning seemed not to be turned on. So while my sister paid more for having the reception longer, guests were leaving as it was unbearable hot.

After the wedding, some of us went to the sun bar in hopes to keep celebrating. From the entire week we stayed here, the sun bar played music every night until 2:00am EXCEPT the night of the wedding! A friend of mine asked the reception, and their answer didn't seem to make much sense.

As a bridesmaid, my hair was done at their salon. On my hair, they did an amazing job! Though on my 5 year olds, the style fell out before ceremony, and I had to redo it myself for the photographs. And I was encouraged to buy hair spray, which would hold my hair better, which seemed a little ridiculous.

Our overall stay was very nice, and it was a fun time with our two small children. Though for a wedding, I would choose another venue. My sister and her husband gave the hotel their honest feedback, and nothing was compensated - nothing for the hot room driving their guests away from the reception or their other grievances. They also organized their wedding through Cruise Planners, who weren't successful until today to help them negotiate with the hotel.