Costa Sur Resort & Spa
What We Love
- The tranquil lagoon just out front is a snorkeler’s paradise
- Both restaurants highlight traditional Mexican dishes, not just international standards
What To Know
- The hotel is a 10-minute drive from downtown
- The spa is small, so it’s wise to book treatments in advance
- Sparkling Banderas Bay is home to pods of migrating whales each season
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Park yourself away from the bustle of downtown Puerto Vallarta at this south shore institution, whose team has been welcoming guests for 30 years. The generic-looking hotel tower makes up for what it lacks in personality with a killer location, between the magnificent Sierra Madre Mountains and the sparkling Banderas Bay. Guestrooms are done up in a warm palette of beige and white, with wooden accents and balconies that offer sweeping ocean views. Right off the beach in front of the property is a crystal-clear lagoon fringed with rocks that acts as a natural reef. After a day spent snorkeling, head to the Barefoot Bar for happy hour cocktails, then settle in for ceviche at La Cascada restaurant. Book early for a treatment at the spa, which offers a full menu of massages, facials and wraps.
In the Area
Explore the Romantic Zone, located south of the Rio Cuale, with its cafes, restaurants and local color, being sure to drop by the famous Old Town Farmers Market, which peddles in home-grown produce along with handmade crafts, jewelry and artisanal goods. Then head to the Malecon, an oceanfront promenade dotted with artworks that’s also great for people-watching. Don’t leave town without getting out on magnificent Banderas Bay, known for its sublime whale watching: sign up for a boat tour with Vallarta Adventures from December to March to spot the awe-inspiring humpback whales that make this bay their playground each season. To see why this town is considered one of the essential gourmet destinations in the country, book a table at one of its most feted restaurants, Cafe des Artistes, which fuses European technique with Mexican flavors.
How to Get There
The checkin was great. Room size is quite large. Our room is a bit tired, but we knew that when reserving as we didn’t opt for a renovated room. The staff at pool, bar and restaurants are all good. We had an issue with the tv not working properly and after an attempt to fix it, they brought a new one to the room. I consider that very good customer service! All rooms have a wonderful full ocean view.
We agreed to attend a timeshare presentation and it was much more low key than many in the area. No pressure. Unfortunately the promised resort credit (not for room payment, transportation or mini mart printed on it) also became not for activities, tours, or spa - only food / drink which was not how it was promised - so be careful if doing it, as your resort credit is very limited in use!
The location is great if using the buses, as there are stops directly in front of hotel.
My biggest complaint are the people staying here and the lack of attention from staff. Pool loungers have towels thrown on them at 8am, then the people leave, and essentially reserve the lounger for the entire day. Also the adult / quiet pool has kids playing / yelling in it. Babies in diapers are allowed in the pools also.
Our first visit was unsurpassed! The staff was kind, attentive, and eager to give us the best experience ever! The food was top notch and the activities were fun and engaging. Ivan, the activities director was very friendly and tons of fun, and he even was kind enough to open the yoga room for the 4 dancers in our party of 7 to have a place to practice and create in. The room had the loveliest view of the ocean with an all glass wall!!!! And Gabriella, Jose, and Miguel stood out as excellent servers, and in the end we all felt so close it was like we were leaving family behind when it was time to go home.
We also got amazing help from Inaki when we wanted to do fun things and didn’t know where to start. He made everything happen smoothly and affordable!
We all cannot wait to go back! We felt right at home the moment we arrived but without all the chores!
Thank you Costa Sur and staff!! You were all amazing!
My experience overall is positive, excellent customer service, friendly staff and fabulous location. Rooms are clean. I was checked in a nearby airbnb, walked over to Costa Sur to eat at the restaurant. It was late dinner time, the dining room was almost closed. The staff was friendly to accommodate my need for food. Servers Ernesto, Sindy and Chino were most especially attentive to my needs. I love the vibes of the entire place, that I applied for membership the next day.