Hacienda Sepulveda Hotel & SPA
What We Love
- The step-back-in-time historic details like vaulted brick ceilings and natural stone walls
- The pared-back beauty of the guest rooms
- Massages in the atmospheric, candle-lit spa
- The chance to explore Jalisco, Mexico’s tequila capital
What To Know
- The hacienda is situated in the countryside, half an hour outside Leon
- In this part of Mexico winter nights get chilly
- WiFi is free in public areas
- Valet parking onsite is free
- The hacienda was renovated in 2010
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
A working ranch for 360 years, Hacienda Sepulveda is a magnificent example of Mexico’s once-ubiquitous haciendas, with their Spanish Colonial architecture and sprawling grounds. All 23 rooms are stylishly fitted out with snowy linens, 18th century antiques, and thoughtful touches like fireplaces or wood-burning stoves. There’s a beautiful swimming pool surrounded by classic columns and a spa with massage beds in an atmospheric natural stone room. In keeping with its rural setting, there are hiking, biking, and horse-riding trails on property.
In the Area
The hacienda is well located for day trips to some of Mexico’s most famed colonial cities—Guanajuato, San Miguel de Allende, and the silver mining town of Zacatecas. But if you’re keen to explore closer to home, join a 4-5 hour tour of the surrounding haciendas on horseback with Las Haciendas Horseback Riding. In nearby Leon, explore the magnificent Templo Expiatorio, a Gothic cathedral with catacombs, then head to El Rincon Gaucho for cowboy-inspired dishes like hearty wood-grilled steaks.
How to Get There
DISHONESTY ruined what otherwise would have been a perfect holiday in a beautiful, spotless location, with some of the finest service I have ever experienced.
I left an open tap on my credit card and had all meals/drinks charged to my room. I kept rough numbers on my head as we consumed. At check out I was presented the grand total in a single page, and on the side the single bills I had signed for each consumption. Each of those single bills already had a generous tip. The grand total was a few hundred pesos over the number I had expected. So I did a quick addition in my head of all the totals from the individual checks I had in front of me, and I got the number I had originally expected. I told the clerk and they immediately took out a calculator and between two of them rapidly did what appeared to be the addition of all the individual bills. They got the number from the grand total page. I said fine. But then I was embarrassed to myself for being so bad with a simple mental addition. I took out my cell phone and started to add. The clerk then tried to withdraw the individual bills, but I asked him to wait a few seconds. Finally I found my original number was right. Only then they recognized they had added the numbers from the grand total page, which included extra tips for gardeners and cleaners. They claimed every customer gets “invited” to pay such a tip on check in. I told them nobody had asked me. The clerk stubbornly replied that everybody gets asked as tips are only voluntary. I told him I would be happy to give that extra tip in addition to all those tips already included in each individual bill, but that was no honest way to get it. The manager, who was standing to our side the whole time, insisted it was simply a miscommunication, and the clerk who checked us in must have forgotten to tell us about the gardener/cleaners “voluntary” tip. I made him note that was NOT miscommunication. His people tried to fool me on my face, pretending to add the individual bills, while they were simply adding the numbers from the grand total, which included those hidden tips.
Shame on you, for such a dishonest way to get a few extra pesos on tips. I would have happily given you more than that on a proper solicitation. Dishonesty is what bothers me.
The owners of this place need to realize that their crew is pushing hidden tips on customers. I have been reading other reviews and hidden charges seem to be a common problem.
We were at the Hacienda one night only, on the way from Guanajuato to Guadalajara. Excellents rooms and facilities. Typicaly mexican designed atmosphere. Hacienda was stablish by a spanish family early 16th. century. Good restaurant and excellent service. Horse back ryding. Bycicles. Nice gardens sourrauding all the Hacienda.
The ambiance and the food make a perfect ambiance in addition to the fact that the hacienda has a perfect location. Dinner itself is a little pricey if compared to local places but if you are looking for a more premium dinner with a classic Mexican menu and great wine selection domestic and international this is the place.