Hotel Terra Jackson Hole – A Noble House Resort
What We Love
- LEED certified and offsets 100 percent of its electric and natural gas use
- Private in-room babysitting can be arranged
- Free WiFi throughout the hotel
- Great location in Teton Village with ski-in, ski-out access in winter
What To Know
- Jackson gets crowded during holiday weekends
- Don’t be unnerved by the morning dynamite blasts in the winter — it’s just ski patrol triggering potential avalanches so skiers don’t
- Free WiFi
- Handicap Accessible
- Parking On Site
Hotel Terra Jackson Hole, A Noble House Resort strikes an ideal balance between luxury and crunchiness. It’s a completely modern hotel that’s LEED certified. Nontoxic paints and carpets, low-flow water fixtures, the use of reclaimed or sustainable woods throughout, 100 percent organic mattresses, in-room recycling — the list goes on. The décor also takes its cues from its surroundings with sunset-hued walls, striking wildlife photography and natural textures, from rough-hewn woods to cowhide.
Bed & Bath
Rooms have a cozy, clean-lined modernism with dark wood headboards, moss green blankets and cowhide lamps. Flat-screen TVs and iPod docking stations are standard; most rooms have gas fireplaces. All have oversized picture windows looking onto stunning Jackson Hole views. Double vanity bathrooms have deep-soak tub-shower combos.
There’s no more indulgent way to unwind after a long day of hiking or skiing than with a soak in the sexy slopeside hot tub. Follow that up with a massage and a eucalyptus steam at the Chill Spa, which overlooks the Tetons. Then settle in for wood-oven pizzas, antipasti and some bottles from the stellar wine list at the hotel’s Il Villagio Osteria. Out of the seven luxury lodges in Teton Village at the base of Jackson Hole Mountain Resort, the eco-chic Hotel Terra is the youngest and undoubtedly the coolest, so you don’t have to leave the hotel to be in the middle of the scene.
In the Area
The Snake River flows through the Jackson Hole valley and its twists and turns can accommodate everything from adrenaline-pumping whitewater rafting to chilled out floats to fly fishing. Head to nearby Yellowstone National Park for hiking in the summer and for showshoeing and dog-sledding in the winter. At night it’s all about indulgence, whether you want a romantic fondue dinner by a roaring fire at the Bavarian-style Alpenhof Lodge in Teton Village, nouveau American fare at Couloir or a rowdy Western time at Million Dollar Cowboy Bar in Jackson, where the barstools are saddles and country/bluegrass bands jam nightly.
How to Get There
Hotel Terra is located right at the base of Teton Village Resort and you can ski directly to the front door and drop your skis off. One of the best restaurants in Jackson is located in the hotel. And the bar Enoteca is prime time. There is a heated pool and roof top hot tub and both are very nice. The rooms are very nice and come with ski boot driers. Hotel Terra is right in the middle of the ski village and is within walking distance from all shops and restaurants. Definitely recommend staying at the Hotel Terra.
Our experience with the Hotel Terra was as follows:
Room: We had a one-bedroom suite, which was fantastic on the inside. It was beautifully decorated in modern Western decor. There were two full baths and a gas fireplace. But the view was absolutely terrible -- our windows faced the wall of the next-door building. We should have had a much better view, given the amount we were paying. Our room would have been better suited as hotel office space.
Staff: The staff was friendly and accommodating. We found them particularly helpful with getting reservations at popular venues and activities.
Location: The location is great (the Four Seasons location is arguably better, but much more expensive). The Hotel Terra is ski in / ski out, and next door to a very nice skating rink and a snow playground for the kids. One morning, we even had three moose outside the hotel.
Pools: There are two very nice outdoor heated pools. The one on the third floor allows kids, and the one on the roof is for adults only.
Laundry: There are free washers and dryers on each floor, although both dryers on our floor were broken.
Room service warning: If you have kids who like typical kid food, the room service dinner menu probably will not work for you. It is froufrou, and does not include a kids menu or even any bar food.
Transportation: The hotel does not offer shuttle service to the Jackson town square or the Jackson Hole Airport (that is totally understandable, given the distances). For the airport, you can take a taxi, which costs $70 for two people, and $10 for each additional person. The hotel is happy to set that up for you. As to going to the town square, you can take the bus for $3, assuming you are okay with a few stops along the way.
Cancellation policy: You must take the non-cancellation policy seriously. If you cannot get to the hotel because of a canceled flight, missed flight connection, illness or emergency, you will still be charged full price for your room. So get travel insurance that covers all scenarios.
Ultimately, we recommend the Hotel Terra. But, given the terrible view from our room, we cannot give our particular experience an exception review. That being said, we will likely stay there again as long as we can get a guarantee of a better view.
It is with great sadness that I have to give a high rating for the property, but a low low rating for the management and their lack of heart and human kindness and clearly a business-first approach. We have stayed at Hotel Terra before and honestly, it is a great location for skiing, restaurants and everything you want a ski vacation to be.
What isn't great is when that ski vacation you were hoping for gets interrupted by an unforeseen accident prior to your arrival in Jackson Hole and you need to cancel. Good luck dealing with Hotel Terra! Yes, I am very aware that we made a reservation with a 30 day non-refundable reservation. There was no other option on the website at the time, but I reluctantly did it. What could possibly go wrong? Oh right, my husband could break his tibia and fibula skiing Telluride 3 weeks prior to us leaving for Jackson Hole and we'll need to cancel our trip!
The staff member I spoke with on the phone was very polite and understanding and did send my message along to the management team. I did need to call back to speak to someone about the situation and was told that "though it was against their policy" they would in fact issue a credit for 1 year. So yes, you may think that is lovely and it is better than nothing, I suppose. We won't use it as we are looking at a 3-6 month recovery bare minimum and haven't planned out next years trips yet or if my husband will ever ski again, but it is thoughtful.
I did email one last time, when I saw on their website that our room type was no longer available and they very clearly, within 72 hours, had been able to fill the slot we had cancelled, however I was told that the credit issued was already against policy and basically SOL and good luck! They did reply very promptly though!
So while I will not say you should not stay at Hotel Terra, as the grounds are great and location is great, make sure you have travel insurance, as though we were able to get a full refund on non-refundable airline tickets from United Airlines, Hotel Terra is amazingly more heartless than United and was unable to help us out on this very clear cut reason for cancellation! I hope they enjoy double-dipping on the rooms for March 2nd- March 6th! An epic snow season for sure and I am truly sad to be missing out and so so disappointed in Hotel Terra. I realize they have their policies, but usually it's so they aren't left with empty rooms, not so they can double dip!
Stay at Hotel Terra, but get Travel Insurance First!
The accommodations here were absolutely amazing. The staff treated us like family and we're always making sure we were taken care of. The rooms were very clean and modern, also the bathrooms were far from tired! Walking distance to lifts and great restaurants made is easy to stick around rather then heading to town. If you are planning to stay in the village look no further this is the place to stay.
The perfect elegant hotel on the slopes of Jackson Hole. Great ski concierge services. Friendly staff. Step out the door and into your ice skates! Rooms somewhat small, but well appointed. Hip restaurant with legit pizza oven.