Cala Ponte Resort
What We Love
- A relaxing resort on Italy's southeastern coast, with spa and dining discounts, plus breakfastLounging by the huge swimming pool and taking in some glorious Mediterranean sunshine
- Getting pampered with a massage or beauty treatment at the sumptuous spa
- Exploring the nearby towns and tasting authentic regional delicacies
What To Know
- The resort is in walking distance of Polignano and San Vito but you'll likely want to taxi in as the resort is set back on a busy road
- Rooms have private terraces
- Free WiFi
- Just opened in 2015
Surrounded by the romantic, rustic landscapes of Puglia, Cala Ponte Resort invites you to experience one of Italy’s most stunning regions. The resort is located on the outskirts of Polignano a Mare, an ancient seaside town perched atop 60-ft. limestone cliffs that tower over the sparkling Adriatic Sea. Walking distance from the coast, this luxurious property puts you in prime position to enjoy the culinary delights, breathtaking vistas and crystal-blue waters of Puglia.
The resort’s distinctive white walls and beautiful stone work blend nicely with the region’s traditional dry-stone trulli buildings, creating a lovely, tranquil atmosphere. Fresh, modern décor in the common areas keeps things stylish, with quirky light fixtures and bold patterns, while the relaxing guest rooms feature an elegant, understated aesthetic. The hotel’s spa offers an extensive range of treatments and experiences, and the gorgeous pool is lined with loungers for all-day relaxation.
Deluxe rooms are warm and inviting spaces, finished in natural tones and accented with azure blue. The rooms surround the hotel’s pool and offer views of the lovely gardens.
The hotel’s restaurant provides a buffet lunch and a delicious set menu for dinner. Additionally, the towns of San Vito and Polignano a Mare are a walk or short taxi drive away, and both offer a variety of charming restaurants and cafés for you to explore the local culinary scene.
The hotel’s serene spa has everything needed to ease you into vacation mode. The facilities here include a variety of therapeutic showers, a sauna, a Turkish bath, a Jacuzzi pool, an ice waterfall and a relaxation area with a saline wall. Meanwhile, the spa menu offers a wide array of treatments and therapies, such as chromotherapy, reflexology, acupressure and more (try the facial followed by a candlelit massage for a real treat).
Perched on the eastern coast of Italy’s heel, Cala Ponte Resort is just a 10-minute walk from Cala Ponte Marina, in Polignano a Mare. The blissfully rural Puglia landscape, filled with olive trees and dry-stone cone-roofed trulli buildings, is paired perfectly with the sparkling blue sea. The nearest major city is Bari, a 30-minute drive away. Here, the main sights include the Basilica of Saint Nicholas, Bari Cathedral and the Castello Normanno-Svevo. The regional cuisine is also well worth exploring – with a glass of good local red in hand, of course.
How to Get There
Pro: nice and big room.
Con: I booked a room for the very end of August in mid July for 3 nights. I sent a request for a TWIN room which was confirmed in written”ok no problem”.
The hotel is in the nowhere a bit far from everything. Dont come here without a car. When we arrived we got our key(just one for two people..). We went to our room which was: 1. handycap room with an extra bathroom with handrails(no info was given at check in), 2. with king bed! I called the reception regarding the bed and my request and I was told they did not receive my request but will send someone to separate the beds. He ddid not have any idea what room I am in! How do you separate a king bed with one big base?! I checked my e-mails and went down to the front desk showing the confirmation of a twin bed.The guy asked me if it would be ok if they just seperate the blankets!? I said no since a twin was confirmed. I got an other room finaly. This room had water on the floor so I called the reception again. I was told it is because of the cleaning, the room just got ready. But it was not! The water was coming out of the airconditioning system you could see the dried stain on the floor from earlier. This continued during our stay. In the evening we went to dinner in their restaurant. The Inner part was almost empty(just 2 tables) on the terrace about 8 tables. They asked if we had reservation. I said no but it was no problem for them said one of the waiters. We waited about 20 minutes to have the menu. We waited about an other 15 minutes to order. Finaly we got our meal. When I asked the guy (with glasses and small beard named maybe Michele?) where are the missing ingredients from one of the dish, he said thats what I ordered.(holding the hotel menu in my hand and showing what I want)He started to argue with me, no apologizing. I was even told that we came here without reservation(!) It was finaly replaced. At the end we ordered 2 sweets, one was delivered. When I mentioned it, the 2nd one was presented as well. Between the courses 15 min was the waiting time before one of the waiters had an eyecontact with us finaly! No super busy period. They even had time to fool around with a little kid of a guest and with another guest. The manner and behaviour in this restaurant, their custumer care is way below the minimum standard which is expected in a one star hotel.Why do waiter has to speak out loud from the terrace door to a guest sitting at one of the table in the inner part? Why do I have to hear their conversation? These people have no idea how to behave in a restaurant as a waiter.
I got the feeling they dont know how to manage a buffet breakfast. Plates only on one side of the buffet setup. No spoon for coffe next to the machine. No bowl or something for the yogurt served in a bigger bowl. Probably taken away by other guests. The buffet was half empty at 9.45 (breakfast served until 10.30)-no refill. You cannot have a quite/calm breakfast: their communication with eachother and guests is so loud.
Pool: no F&B service at the pool. You need to go up to the restaurant to order and then it will be delivered. No handrail and no stairs for going into the pool. You just walk in but a wet mosaic could be slippery.
Nobody asked how our stay was at. heck out.
Awful customer service don’t stay here.
Alitalia closed our connecting flight early (7 of us missed that connection thanks for nothing Alitalia), so after arriving 6 hours later than planned at Cala Ponte we were ready for a few days relaxation.
Upon check in however we were told that there was a problem with our room and we’d need to stay in one room that night and move to the pool view room we’d booked the following morning.
No explanation other than ‘there’s a problem’, and no compensation for the disruption other than “a drink at the bar” ! The manager wasn’t available for two days either, no idea why. We figured out later the “problem”was that they’d over booked the hotel.
Next morning came around (breakfast was very average and my breakfast table had someone else’s crumbs all over it) and the new room wasn’t available until well into the afternoon. We noticed many other rooms being cleaned before ours was done, meaning they hadn’t prioritised us at all, leaving us to sit around feeling thirsty for four hours as we couldn’t get access to our room and no one was serving at the bar.
Having been there for two weeks, the venue is beautiful, the pool is amazing but the reception area let’s the place down somewhat, very dark and uninviting. This place is a standard 3 star working towards four star but for that to happen. New management needs to be brought in. I have some complaints about the place that I see others complained about 6 months back and yet nothing has changed. Very poor customer service, having to ask for things from cereal to napkins. Breakfast was the same choice for two weeks!! Disgusting looking and tasting scrambled eggs and greasy bacon!! No poolside service whilst at the pool or it’s giving to a selected few. Only found out there was a second pool from an outside guest...The staff are genuinely pleasant but there is no real get up and go in their hospitality. It’s like they too have no incentive. Senior managers swan around without asking guests how they are or if everything is ok. It’s as though we should be grateful for being in the hotel. Room decoration is rather underwhelming considering how beautiful Polignano a mare is. I have never been in a 3/4 star hotel that is closed for business at 9pm. The Bar was always unmanned or closed by 9pm. I don’t think that the hotel managers realise that guests would spend more if the place looked open and inviting after 7pm! Please managers...read these comments and don’t just “thank” those who say lovely things- Cala Ponte can be so much more.