3.5
Average 3139 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Sheraton Kona Resort & Spa at Keauhou Bay in Kailua-Kona (Keauhou), you’ll be minutes from Haleo Luau and close to Kona Country Club. This 4-star resort is within close proximity of Lekeleke Burial Grounds and Keauhou Shopping Center.

Rooms

Make yourself at home in one of the 519 air-conditioned rooms featuring refrigerators and LCD televisions. Rooms have private furnished lanais. Digital programming and video-game consoles are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. Additional features at this resort include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge). Guests can get around on the complimentary shuttle, which operates within 3 mi.

Food & Drink

Enjoy a meal at one of the resort’s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Kailua-Kona? This resort has 9840 square feet (914 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Sheraton Kona Resort & Spa at Keauhou Bay
78-128 Ehukai St
Kailua-Kona, HI 96740 United States

Reviews

3.5 Average 3139 Reviews
I'll go somewhere else next time.
Reviewed 13 hours ago

Hotel grounds are fine. The Hotel itself is dated. The paint was peeling off the balcony ceiling. I ordered a "Blue Hawaiian" drink for my wife while at the pool. "Sorry, we can't serve frozen drinks, we don't have a working blender." Really? At a big resort? There's a Target and Walmart a couple miles away. Go buy another blender! Fine, I just saved myself $15 plus tip.
Self parking is $21 plus tax, valet parking is $27 plus tip. Don't forget all the resort fees and taxes too. Your room that costs $280 a night is closer to $400.
We ate at the hotel twice. Rays was okay. It was expensive for the quality and quantity, but it's a resort and I know I'm paying for the atmosphere.
The last night, after midnight, there was a loud horrible noise coming from the bathroom area. It was probably water pipes or something similar. We couldn't sleep, so we called down and they sent security up to check it. They couldn't believe their ears either. First they said they are full, then the moved us to another room two doors down. This was better, but still noisy. Finally, we moved to another wing and went to sleep around 3 am. Not a great night when checkout is at noon the next day. Our next door neighbor had to move too.
I'm in no hurry to return to this hotel, there are others. Sheraton didn't even care about our room experience.

VALUE, LOCATION, VIEWS
Reviewed 2 days ago

Property is located on a stunning, scenic bay complete with manta rays! Room was clean, easily accessible to meeting rooms. The Club breakfasts and happy hours for Premier members were amazing. Room service was superb. Attendants were most accommodating and friendly. A complimentary shuttle runs frequently to the quaint village of Kailua-Kona. Rays restaurant on the ocean's edge served a large variety of trendy dishes. Located in a quiet area.

Very Disappointed
Reviewed 3 days ago

Old hotel, poor staff, food awful, service terrible. But the most disgusting aspect was that a fellow travel saw a roach on the wall in the breakfast room near the toaster. No excuse for this. Do not stay here. Hotel needs to be torn down. GROSS!!!

Still in its prime
Reviewed 6 days ago

Stayed at the Sheraton for our first 4 days on the Big Island. Rooms were clean, ground were nicely groomed and food was good too. Although we only had a partial ocean view and of the bay it was still a great spot to enjoy our first coffee of the day or our last beverage at night. As you wonder the ground the views are incredible and they have the best Sunsets. Offers two pools one of which is just for adults! Bonus!
We only ate at the bar near the pool and the Ahi Poke Nachos were to die for! Drinks were had in the evening at Rays which was a nice spot to sit by the fire tables in hopes of seeing the Manta Rays. Didn’t see any, but be warned serve was an issue as we had to go to the bar for drinks and they close early 10 I believe.
Resorts fees and parking add up to approx an additional 50 plus dollars a day, so you should know.
There is a trolley that goes into Kona starting at 9am daily and finishing at 10pm.
Overall our stay was pleasant.

Great Location in a Quieter Area
Reviewed 6 days ago

We recently stayed here and really enjoyed the location, with many great places to explore a walk or short drive away. The hotel itself is large and a little bit dated but clean with nice grounds, big rooms and a great staff.