Four Seasons Resort Hualalai
What We Love
- Jetsetter 2015 Best of the Best Finalist: Best For Families
- One of the best golf courses in Hawaii (it's an annual PGA Champions Tour stop)
- The aquarium-like King’s Pond, a sand-bottomed swimming hole carved from lava, filled with sea water and thousands of fish (snorkel gear included)
- Ka‘upulehu Cultural Center offers children and adult programs, most free: learn to dance the hula, play ukulele and speak Hawaiian.
What To Know
- Restaurants are pricey and it’s hard to go outside the resort unless you rent a car
- The resort is spread out making it easy for the directionally-challenged to get lost
- The outdoor spa treatment rooms, while novel, are also quite loud as you can hear treatments next door. Opt for indoors.
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Tropical bliss carved from black lava fields, with seven pools, a Jack Nicklaus golf course and massive spa
Hawaiian modern. The 243 guestrooms and suites occupy either the top or bottom of two-story bungalows spread across the lush property and clustered around the resort’s seven pools. Interiors are island casual with louvered wooden doors and shutters, slate floors, rattan and bamboo accents and balconies or lanais with pools and ocean views. No rooms are far from water and sand, and indoor-outdoor floor plans in both rooms and restaurants invite in sea breezes and vistas.
Bed & Bath
Four Seasons uses custom-made mattresses and box springs in impressive canopy beds with bamboo frames draped in atmospheric gauzy fabrics. Book a ground floor room for large outdoor showers made of black lava rock. Inside, all rooms have the signature Four Seasons bathroom, spacious and done in granite with separate oversized soaking tubs and large walk-in showers. Other perks include entertainment centers with 42-inch plasma TVs and coffee makers with local Kona beans.
The ‘ULU Grille is one of the more impressive restaurants you will find at any resort, with a such a serious commitment to locavore cuisine that they’ve teamed up with more than 160 island farmers and fishermen. By day it has a fantastic gourmet coffee and Bloody Mary bar that becomes a cocktail bar at night. Be sure to sample Hawaiian breakfast specialties like teriyaki beef and eggs, breakfast fried rice or loco moco. Other options include the thatched palapa Beach Tree Bar and the modern steakhouse style Hualalai Grille. It’s easy to work off your indulgences between outrigger canoe, surfing and standup paddle board lessons. Then you can bliss out in the 28,000-square-foot spa, which uses local ingredients like black lava salt, hibiscus and crushed macadamia nuts.
In the Area
While many guests never leave the self-contained resort, it is quite close to the coast’s main town, Kailua Kona, home of the famed Ironman Triathlon. From here, you can head out on a variety of excursions, including fishing with the Bite Me charter fleet, whose dockside bar & grill will cook your catch afterwards. Captain Zodiac is a long established company offering intimate snorkeling and coastal exploration trips, along with dolphin and whale watching, using the high-speed inflatable boats favored by Navy Seals. The Big Island’s Mauna Kea is the earth’s tallest mountain (from the sea floor) at 33,480 feet. Atop is the world’s largest collection of telescopes. Head to the top for a stunning sunset followed by guided star gazing.
How to Get There
Beautiful resort with an exceptional staff, comfortable nicely appointed rooms with a feeling of relaxed elegance. The location is absolutely perfect with oceanfront access and multiple ocean activities available. Beautiful mountain and ocean views to the island of Maui on a clear day.
Writing after my first night at the Hualalai and I would have to agree with the person who said this FS is not at the same standard as the others.
Having stayed at many other FS just in the past couple of years (Wyoming, Vietnam, LA, Chicago, Tokyo), I agree the Hualai is wonderfully designed to take advantage of its locals with gorgeous pools and landscaping.
The trouble began when we checked in. We use our Amex Platinum which comes with amenities such as free upgrade. Instead we were offered “an upgrade” at an addicting $300/night. When we inquired about the commentary upgrade she said that was not available but reiterated this “offer.” It left a bad taste in our mouth as it seemed to be nickel-and-diming, and also refusing an room upgrade that was part of the Amex card rate (already at $2500/night!)
At the pool, I waited 15 min for towel set up then had to approach the staff twice before someone came to help. Then the aircon didn’t work and we had to spend 45 min with the room tech while trying to shower and get ready for dinner. Finally at dinner we were led to a back table while ocean-front tables sat empty.
Hopefully the second day will be better but I am not impressed so far. The spirit of Aloha seems to be missing from the Hualalai.
My wife and I recently spent 7 nights at the Four Seasons in Hualalai. From the grounds to the staff to the restaurants there is NO finer property than Four Seasons in all of the Hawaiian islands chain! 5 stars all around!!
I have traveled all over the world and this hotel is one of the best!!! The proximity to the airport is Kona is key. Not close enough that the planes fly overhead. A 15 minute drive away!! The hotel is seaside and is breathtaking!! Choice of five pools to swim, or a swimming area in the ocean. The fitness center, spa, and tennis facility is the best at any hotel I have ever stayed. Unfortunately, the website did not give enough description of the offerings at the tennis center , and I did not come fully equipped to participate. The Spa is the best ever. The outside treatment rooms are amazing and so relaxing. Get the hot stone massage ( I have had many but this one is unique and so great!!) There is a wonderful lap pool between the fitness buildings and the spa complex, very quiet and relaxing and has wifi! Having a lap pool outdoors was so great!! The fitness class offerings were plentiful yoga, pilates reformer classes, spinning,etc. Call ahead and have the concierge send you a weekly schedule so you bring what you need. My husband loved the Peleton bikes!!
The dining facilities are plentiful and every meal did NOT disappoint. Very healthy options.The staff was attentive to every need. Loved the welcome drink and lei I received upon arrival! I had never been to Hawaii and the hotel staff set me up with a driver who gave me an amazing 5 hour tour of the west side of the island with a stop for lunch-so great!! Loved my time at this wonderful oasis! We will be back!!!!Aloha
We have stayed in numerous FS with the family. This one disappoints in many areas. On arrival offered drinks for us and the kids without labels. Son ends up drinking the rum drink with detrimental consequence for the entire day. Management offers an apology stating we did not hear the description. Person is very soft spoken, multiple kids, a lot going on, signing paperwork etc. Best to label.
Rooms ok. Not very clean. Missing foot stools in our lanai double rooms. Toilet clogged.
Pool service meh. Watermelon skewers taste like sunblock. No spritz service.
Beach not swimmable due to spiny sea urchins and rocks.
Birds loud early morning. Good to increase soundproofing.
Lobby ok. Not meant to hang out or relax, more used for check in.
Concierge unhelpful. Had to do a lot of research and find the best option. Lukewarm reception, lack enthusiasm.
Location-not much going on. Need to drive into town 30-40min.
Room service poor. Dishes stacked, tablecloth on the side, no arrangement done on our table. Left all for us to arrange. Service which we pay for is lacking.
Complimentary coffee in the lobby not offered daily.
For an isolated hotel, not much in the way of stores. A couple.
Overall, service and warmth were lacking as well as attention to detail. Highly unlikely to stay or recommend this hotel. Staff is unfriendly and rushed.