4.5
Very Good 5249 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • It’s family-friendly, with a separate kids pool, kids club, videogame room and babysitting services
  • Bicycles are available (for an additional fee) to cycle around the resort and along the path by the beach
  • Free WiFi
  • There's a Nikki Beach located within the resort
  • The L’oh pool bar features sunken seating

What To Know

  • The resort opened on December 20, 2013
  • A 10 percent service charge per night will be collected at the Jetsetter checkout
  • The resort is located in Nusa Dua, an exclusive gated community that feels a little set apart from the rest of the island
  • Kwee Zeen restaurant is open 24 hours

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lounge Resort Lobby library restaurant

Overview

Sophisticated family-friendly beach retreat with an enormous pool and a street market–style restaurant

The Look

The most striking feature of this mammoth 415-room beach retreat in the exclusive enclave of Nusa Dua is its soaring lobby and open-air reception area, which combines French style and Balinese elegance. Under an impressive wooden dome, large wraparound windows overlook the lush, mazelike grounds and the sparkling sea beyond. An expansive carved wood panel depicting key moments in Bali’s history encircles the entrance. With its huge room count, this isn’t exactly an intimate property, but the sprawling layout ensures that it doesn’t feel cramped. Landscaped grounds surround an enormous pool, and a complex waterway feeds into it from some of the luxury rooms’ private pools. Architecturally, it all blends subtly together without feeling like a five-star water park. Chunky daybeds and gazebos are scattered around the pool and on the beach, which is directly in front of the resort.

Bed and Bath

The interiors, designed by Wilson & Associates, are comfortably chic. Suites are mostly white, bright and airy, whereas the Luxury Rooms have a more sultry look in darker shades. Even rooms set back from the water’s edges have terraces with a view of the Bali Sea, and a traditional wooden statue on every desktop creates a further sense of place. Sofitel’s signature MyBeds are exceptional, a combination of a quality mattress, featherbed, down duvet and crisp, cool linens, plus a variety of pillow sizes to choose from. A sliding wood partition separates the bedroom from the bathrooms, which are done in sparkling marble. All feature huge stand-alone stone tubs and separate showers, and wooden amenities boxes are stocked with anything you might have forgotten, including nail files, loofahs and shaving cream with razors.

Beyond

The family-friendly resort has a separate kids pool, kids club, videogame area and babysitting services. There are spacious venues for parties, meetings and weddings, but it never feels overrun with groups or conferences. The main restaurant, Kwee Zeen, has an indoor street market feel, with stalls set up offering a stunning selection of pan-Asian cuisine: sushi, steamed dumplings, grilled fish and dishes cooked over a firepit. The So Spa features his and hers steam rooms and saunas, a fitness center and Vietura Bali offers services spanning nutritional counseling, cosmetic dentistry and life coaching.

In the Area

Nusa Dua is a gated enclave that houses five-star resort hotels. It’s pristine and safe, if a little sterile, but the beach is stunning. The crowd is grown-up and family-oriented, so if you’re looking for a livelier atmosphere, you’ll need to travel to Seminyak or Kuta, about a 20-minute drive away. There you’ll find bars, clubs, trendy restaurants and a younger crowd. Also about 20 minutes away is Uluwatu, one of Bali’s most famous temples and a popular surfing destination.

How to Get There

Sofitel Bali Nusa Dua Beach Resort
Lot N5 Nusa Dua Tourism Complex
Nusa Dua, 80363 Indonesia

Reviews

4.5 Very Good 5249 Reviews
Dewi is the best!!!!!!
Reviewed 4 hours ago

Spent a few days of our honeymoon at Sofitel Nusa Dua and it was amazing. Clean, friendly and great amenities.

We were lucky to have Dewi as our personal concierge. She went above and beyond even on her day off. Anything you need she’ll make it happen (with in reason). She was amazing!

Check in could be a bit more welcoming. We were standing in line for a while before being offered to take a seat until they were ready for us. We also noticed that everyone was receiving warmer welcomes including welcome drinks which was never offered to us. They apologized after for being busy but business should never be an excuse for lack of service especially for a highly rated hotel.

Other than check in, everything else was great!

Go here!
Reviewed 5 hours ago

Don’t say it, don’t say it....BEST HOTEL EVER! There, I said it.

Myself and my wife stayed here with our 15 month old as the last stop of our anniversary trip. We are so thankful that we did. Let me break down the key reasons -

Staff

The staff are what make this resort so special. They are all phenomenal. The level of customer Service provided to its guests is exceptional from the moment you arrive. Selviana kindly provided us with a complimentary upgrade for our anniversary. We were greeted at check in by a gentleman called Wawan. Wawan was easily the warmest employee I have ever come across. He went out of his way on a number of occasions during our stay to make our experience second to none. He sent a kids pack to our room for our 15 month old and even sent chocolates to us on our final day - what an exceptional level of customer service. He would come and find us by the pool during the day each and every day to make sure that we were ok. Where else would you get such amazing treatment. All of the staff were so helpful and all made such a fuss out of our son, he was like a celebrity at the Sofitel. Everybody spoke very good English also.

Room

Our room overlooked the sea and was simply stunning. The room had everything that you would need on a vacation and more. Hairdryer, toiletries, tea/ coffee marking facilities, robes, slippers etc. The room was cleaned a couple of times each day which is perfect if you leave it as messy as we do (perks of having a 15 month old!). Room service was also quick when used.

Complex itself

The complex is pretty big. With a number of pools and a private beach you won’t have any issues staying entertained. There are more than enough sun beds for everybody but we always opted to get to the pool/ beach a little earlier to grab one of the day beds. There’s a couple of main pools in the centre as well as a kids pool and a pool with jacuzzis in. There are towels on each of the sun beds and more on request from the staff by the pool so you don’t need to take one down. There is also a pool in the separate mandarai bar which is a little trendier with up beat music playing all day. The gym is fantastic (yes, I’m the sad guy that has to get the gym in when on holiday). It has free weights up to 36kg (dumbbell) and plenty of machines to Keep your workouts on track. There’s even a punch bag outside. Water is provided in the gym. The spa is fantastic - myself and my wife had a 90 minute massage each in the main complex which was one of the best in Bali (you get what you pay for). You can also have massages on the beach at a cheaper price. We used the kids club 3 of the 4 days and they were fantastic. It’s not free but equally it’s not expensive and very much worth it. They took great care of our boy and he loved playing in there.

Food

The food was excellent. Whether it be poolside, in mandarai or breakfast - it was always great. Breakfast was a buffet style and catered for everybody. Always plenty of seats (we always opted for outside so we could watch the squirrels stealing peoples food!). You can’t go wrong with breakfast here, easily one of the best I’ve come across during my years of world travel. Cocktails were exceptional also - try the C-cup in mandarai..you won’t regret it!

Location

Nusa dua is a lot more chilled than Kuta, Seminyak etc but is still only a 25 min cab ride away should you want to head there for the day. There is shopping in nusa dua and a lot of restaurants at the nearby Bali Collection. I’ll write a separate review for that.

In summary, I highly recommend this resort. It has everything you could ever want - we could easily have stayed here for 4 weeks and never been bored. But what makes it that little more special is it’s amazing staff - they are the best you’ll come across...especially Wawan!

Thank you Sofitel Bali Nusa Dua and I’ll see you again soon I’m sure!

Superb
Reviewed 1 day ago

Sofitel could not do enough for us in every way. Room with plunge pool fabulous, ambiance excellent around pool & beach club lots of activity. Breakfast is one of the best I’ve ever had with great choice, lots of fresh & healthy options. Staff all extremely helpful. Cucina restaurant outstanding food & a must try

Home
Reviewed 1 day ago

We are back home ❤️.
Really in love with this resort. When in bali always stay here. And still had good hospitality from mr wawan, mr rot and miss yuni. Quick respond and excelent service
No doubt this is worth to stay here again and again.
For the kwee zen restaurant, i think there are still more improvement for the breakfast menu and the taste. But the donuts is the best. And thank you mr Agus for hearing my feedback. Always having brunch in CCC and never fail. Delicious 👍
Will come back 🙏

Great great greatest
Reviewed 1 day ago

Happy to come back to this hotel. This is almost 10 times maybe i stay here when in bali. Cannot changr to another hotel because really really like this hotel.
Special thanks to mr wawan for always give us the best hospitality. And mr roy too that makes my mom so happy by create flower and cake for her birthday.
Can’t wait to come back here again.